• eBay

eBay

Is this your business?
Write a Review

Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
See all photos
How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user royw29
5 reviews
26 helpful votes
  • Send Message
February 16th, 2016

EBay continues to disappoint... Back in eBay's early days they had a lot of problems and it seems all these years later they have come full circle with many of the same problems.

EBay formerly jumped on sellers with high shipping costs and who did not accurately describe their goods. I just recently bought a new old stock stereo component from them. It is a good example of how they let people mess with you.

First the item was described as new old stock which it is. But the seller said everything worked but it did not. The key here was the machine both plays and records but the seller did not test to see if it recorded yet posted it as working fine. So if you should buy make certain the seller answers any questions you have before you bid.

Another big turn off is shipping cost. My item cost $25 to ship as it is heavy but I point out similar sellers are charging as much as $75 for economy shipping for it which in some cases is 50% or more of the asking price. This is wrong and should be addressed by eBay who could care less.

The next problem was the $#*! did not know how to pack my item. Its was heavy yet loosely packed in the shipping box. When it arrived the front was caved in. I'm lucky that I can fix such things and managed to fix the damage caused by bad packaging.

Unfortunately this is a rather common problem. Earlier in the year a clueless gal sold me an old bottle. I asked her to carefully pack it but she used one wrap of the pimple sized bubble wrap then put in in a too large box. It arrived in shards. The gal not only lost her bottle but had to refund my shipping and purchase price which she did under threat of filing a claim against her.

If you get taken file a claim listing the item not as described in most cases eBay will give your money back even if the seller won't. Some sellers try to ignore complaints but back when I sold on eBay I made certain my customers were treated the way I wanted to be treated.

EBay needs to get real with questionable dealers but there are good dealers there too. I always check for two things before I bid one is their feedback. If they have a problem and then diss the buyer I skip them regardless how good they look as bad attitude is a sign of a bad dealer.

I agree eBay customer service is nothing I don't understand why they have the agents since they are non responsive. Even with this if you go through the steps and file a claim item not as received you will probably get a refund.

But then the bigger issue is do you want to waste your time trying to buy there when it might not be as described, might arrive damaged and you will only get BS when you try to talk to eBay customer service.

Thumbnail of user michaelb417
2 reviews
3 helpful votes
  • Send Message
September 27th, 2016

We purchased eBay item number **************, Kate Spade Tonti Street Cat Crossbody Clutch Handbag Lucky PINK KITTY HELLOTOKYO from eBay seller zengx031. The item is described as "New with tags: A brand­ new, unused, and unworn item (including handmade items) in the original packaging (such as the original box or bag) and/or with the original tags attached."

However, upon receiving the item (a white purse), we immediately noticed several smudges
On the front flap that had not been disclosed and that do not meet reasonable expectations for a "new " item. We thought this might be dirt, so we gently wiped it with a soft cloth, without effect. We then posted photos of the defect and asked the seller for a refund. This was refused, so we appealed to eBay.

EBay ruled against us on the basis that attempting to wipe what appeared to be dirt from the item constituted "modification" of the item, thus voiding the warranty. Several long discussions with eBay failed to result in a refund. However, several eBay representatives agreed with us that the spots we photographed are faintly visible on the seller's own photographs of the item, if one knows where to look.

Thumbnail of user stanm3
2 reviews
4 helpful votes
  • Send Message
September 29th, 2011

Like many people I've used eBay to sell unwanted items to raise cash. Nothing major, just a few things here and there that I could get a few bucks for and free up some room in my garage or basement.

I'm really not a huge fan of eBay these days because it seems there is less and less room for small scale guys like me. I'm not a power-seller and I don't want to be. I just want to unload a few things I don't need instead of throwing them away.

Anyway, most of my transactions have been pretty smooth. I sold a large lot of old VHS tapes and a couple smaller lots of books, and a few other random items.

The last item I auctioned off was a Linksys wireless router. I had picked it up on Amazon for $48 when I first bought my laptop so I could be free to roam the house and not be chained down to the desk. I used it for about six months and everything worked perfectly. Then I switched internet providers and I no longer needed the router because FIOS gave me one to use for free.

So rather than have an unused router sitting around collecting dust I figured I'd just pack it up back in the box and sell it. After all it was barely used and looked as good as new. I had the original box and everything else that came with it.

I auctioned it off on eBay but all I got was a lousy $14. The seller sent me $22 (eight bucks for shipping) but after mailing it off and paying paypal and ebay fees all that was left was about $12.

"Oh well," I thought. "I wasn't using it anyway and $12 is better than nothing."

After a few days I received an email from the seller complaining that I ripped her off and sold her a router that didn't work. I wouldn't say she was nasty about it but there was certainly the implication that I knowingly sold her damaged goods.

I responded as nicely as possible that the router was working perfectly when I boxed it up and mailed it and is she sure she's using it right? I suggested reseting the router back to default settings as that might clear up any problems.

She then wrote back that she tried everything and it doesn't work and she wants a refund. She'll mail the router back to me but I need to pay the return shipping.

Thumbnail of user staciek
13 reviews
76 helpful votes
  • Send Message
March 28th, 2012

EBay is good for those who knows how to use it. I shop through it as well but with caution.

Thumbnail of user darrent5
4 reviews
9 helpful votes
  • Send Message
August 29th, 2013

I love ebay! I've been using it since I was a kid and it's saved me probably hundreds of dollars!

Thumbnail of user td51
3 reviews
0 helpful votes
  • Send Message
July 9th, 2016

I love eBay, they have everything that I want and need at really good prices, it's my go to site!

Thumbnail of user jimmyg26
2 reviews
18 helpful votes
  • Send Message
February 22nd, 2019

There is a seller on Ebay that goes by the user name pierregolfmanstore. Avoid this seller at all cost he sold me a pair of irregular $#*!ies jeans that had different size leg openings that goes over where your boots or shoes would be. The jeans also had coloration issues. I told him when he asked for a review on the jeans and to give feedback on him as a seller what I really thought about him and the jeans. He then begged me not to leave bad feedback. And he asked me to send him pictures so I did just that. I sent him several pictures. He proceeded to call me a liar and a scammer and something about faking pictures. Then he said after doing a forensic investigation that the jeans weren't the same jeans he sent and even the coloring was different. He is so full of it the pants are the ones he sent. I don't even have another pair of that style. I have a pair of the $#*!ies Flex and several pairs of the duck pants that come in 3 different colors. Brown, Black, Green. The ones I ordered from pierregolfmanstore the con-artist are Blue. He was upset because his 100% customer satisfaction rating was being tarnished. Because I told him I didn't want a $22 refund that would cost me more than that in my time and then having to buy gas for someone else and pay them for their time to run me around to find someone to print the return shipping label and then having to find someone to print out a label for me plus having to pay someone for their time and gas to take me to the Post Office to mail the jeans back out. I think little French Pierre is a peter puffer. I am posting this to warn everyone to avoid him and his items that he has for sale on EBay. He is a crook. Stop by ebay and look him up and tell him you heard he sells clothes that are 2nds at best and a bunch of irregulars. Avoid him at all cost or he will cheat you. Trust me you will not be satisfied!

Tip for consumers:
Avoid the seller pierregolfmanstore he sales bad clothes that are factory 2nds at best and they are irregulars as well !!!!!!!!!

Products used:
$#*!ies jeans. Supposed to have been NWT new with tags. He didn't make me aware that they were 2nds at best and they were irregulars.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielg159
2 reviews
1 helpful vote
  • Send Message
July 4th, 2017

Hace unos días compré un raspberry y luego me llegó un correo indicando lo siguiente:
Your recent eBay transaction may be from a compromised account

Hello dangari_2,

You were recently involved in a transaction for the following item:
************** - Raspberry PI 3 Model B Quad Core 64 Bit 1GB WIFI Motherboard PC Computer NEW

Were writing to let you know that an unauthorized third party may have accessed the sellers account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions:

- If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:
http://resolutioncenter.ebay.com

- If the transaction doesn't qualify for eBays protection, please immediately contact the payment service used to request a refund.

- If you haven't paid for your item, consider this transaction canceled and do not send payment.

In this situation, your account wasn't accessed by the third party involved. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at:
http://pages.ebay.com/help/account/protecting.html

Thanks,

EBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
Y no han podido hacerme el reembolso desde entonces.

Thumbnail of user mikef1294
34 reviews
19 helpful votes
  • Send Message
May 25th, 2022

Do I hate eBay? Not really. Do I like eBay? Not really. Is my former mailman an evil spy? It's possible!

EBay is sort of like that kid you went to high school with that you spoke to when all of your mates cut class to go to the beach but you didn't get the memo because you were too busy watching short clips of Ana de Armas in study hall. And if you're into men, well... Who am I kidding? Everyone likes Ana de Armas! Even my toaster!

Anyhoo, eBay is sort of like Amazon but owned by a less corrupt billionaire, that is fine with people selling used sex toys and clothing that should've been tossed out years ago, for thrice what you paid for it back in the 1990s. Seriously, where do these people get off thinking any normal person is going to pay $300 for a shirt that is in worse condition than my terrible Chevy Cruze? PS, don't buy that car unless you like being broke.

Anyhoo, eBay can be a good site if you're a collector of certain things that aren't made anymore. It's literally the only reason I occasionally use the website. For newer things, if you don't mind waiting for it to be mailed from Russia or the Moon, Etsy is a good standby. Although I'm still almost entirely convinced that Etsy is owned by my former mailman, Paco. That a-hole!

But yeah, if you like used things or supposedly new things that are worse quality than used things, eBay might be right for you! Just remember that as with every other website, there are all kinds of scammers on eBay that will insist on paying you with cashier's checks and occasionally 'sex'. Just do what I do and tell them that as great as both things sound, you must decline since you need the actual money to pay to get your chia pet that gender reassignment operation it so desperately needs. That will usually make them leave me alone every time. And if it doesn't, send them pictures of the operation and that will surely scare them off!

Cheers!

Tip for consumers:
Don't forget to turn your computer on before looking up the website...

Products used:
Collectibles, dollies

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesm9223
1 review
1 helpful vote
  • Send Message
September 16th, 2023

LIARS CRIMINAL FEES NO TRAFFIC NO SALES RUN BY ILLEGAL IMMIGRANTS NOBODY SPEAKS ENGLISH ARROGANT LOWLIFE DESPICABLE SCUMBAGS,,,, " DEATH TO EBAY "

Tip for consumers:
DEATH to ebay

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawno1
4 reviews
3 helpful votes
  • Send Message
March 18th, 2014

Love all the variety and easy to order. When looking for a special gift I usually go to ebay.

Thumbnail of user ayaa2
1 review
0 helpful votes
  • Send Message
March 18th, 2014

I received faulty product, but seller was so kind that sent me another one which was OK. Thank you.

Thumbnail of user paulusg
2 reviews
4 helpful votes
  • Send Message
May 8th, 2015

Pros
- Huge community to sell your products

Cons
- Overpriced services (10% + PayPal Fees)
- They take down your listings

Service
Value
Quality
Thumbnail of user yosbelg
1 review
1 helpful vote
  • Send Message
March 3rd, 2020

EBAY PROFESSIONAL THIEVES IN THE MARKET I SPENT ALMOST FOUR YEAR BIG, BIG, MISTAKE STAY AWAY FROM THIS SITE

Thumbnail of user kimberleyg1
3 reviews
13 helpful votes
  • Send Message
April 11th, 2013

I love shopping on Ebay.com! You can find so many unique things that you can't find anywhere else. Some that you need and some that you didn't know you needed until you discovered them! I've purchased 350+ items on Ebay.com and have only had two negative experiences.

Some tips for those new to purchasing on Ebay. You can bid on items or use the "Buy it Now" feature to purchase an item for the specified price. While it is exciting to bid on items, be careful that you don't get too caught in the excitement of winning that you end up spending more than you wanted to or get hooked on bidding on lots of different items. I did for awhile and found myself in debt so I learned my lesson. Just know your limits.

Always do your homework on the seller that you're thinking or purchasing an item from. Check their percentage score. The closer to 100% feedback the better. I won't touch anything under 90% and am even leary of those under 99% but that's just me. You also should look to see how many items the seller has sold as that does factor into how good or bad their score seems. If they haven't sold very many items and have a very low score that's a huge red flag while others that have sold thousands might not be as bad but still worth doing your homework. I always go to the seller profile an while it scrolls their most recent feedback, click on where it says to "View all feedback". You can then see how many good, neutral and bad reviews they've had for the last month, 6 months and 12 months. I often will scroll through many pages of feedback to find the neutral and mainly negative reviews to see why they received this feedback and then determine if I want to do business with them. Also if you find a seller that has sold very few items, look at the ebay id's that left feedback for them. If you see that there are many of the same ebay id leaving feedback, that could be friends of theirs building up their score to give you confidence in buying from them in hopes that you won't look at the id's. Early on when I started using Ebay I got bit by this very thing. They were a fraudulent seller and I never received my item and they closed their account!

Overall Ebay is a great experience that I highly recommend, just do your homework to get the best experience. Happy shopping! :)

Thumbnail of user rajendram3
2 reviews
6 helpful votes
  • Send Message
August 5th, 2017

Seller sent me the return Shipping Label. I printed, attached to the box and return the Item through USPS. Only thing is I did not save the shipping label or tracking number since I thought eBay will have all these information since it was sent through eBay Message. Seller filed the case telling not returned and eBay made Seller winner within a week after I filed the return item case. And the case got closed.

I was very busy on that week at work even couldn't open my personal email and case got closed on Saturday and got notice in email.

Later, I went to see the shipping label that sent from Seller through eBay Message, it's redirected to the Case closed. I couldn't see the tracking number or shipping label anymore. I got surprise, eBay should at least give me to see that information. But eBay didn't let me in.

I called two times, both of the time they said I need to provide tracking number. I was arguing saying that it is in the eBay and I couldn't print/see because Ebay redirects to the case closed. But they never listened. They were every time saying I didn't provide tracking number and I was saying it was already in eBay and eBay was not letting to me see or print. EBay customer server appeal dept also doesn't have authorize to see that according to them. Manager also will not have this authorize to see the Shipping label sent through seller. It also not a long time just a less than a week. I doubt it. I promise to the God, I promise to the Bible, I promise to the Geeta that I returned but they need the tracking number which is not letting me to print again from eBay.

I lost $419.95. Now on wards, I will not buy anything from ebay.com and also never recommend to anyone.

Tip for consumers:
Since eBay has such a bad system of not saving a return shipping label/tracking number that sent from seller or not giving buyer access to print/see after case closed, buyer always need to beware that they need to save shipping label or tracking number that sent by Seller and also that need to be entered as soon as return the item. eBay is not that much intelligent that as soon as seller provides tracking number/shipping label, it use after return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunah1
1 review
7 helpful votes
  • Send Message
June 22nd, 2016

I've been a customer of eBay since 2011 and never had problems. However, on 5 Feb 2016 I bought a motorcycle jet kit. When the estimated delivery date as per the seller was exceeded with no sign of the kit, I opened a dispute (13 April 2016) and the seller responded by sending another package with a new tracking number and I closed the dispute believing that this time I will receive what I paid for.
Here I have to state that BOTH tracking numbers are completely useless. All it ever tells you is that the package is in transit. It never even arrives at customs in South Africa, let alone are delivered to me. (Tracking numbers: LJ*******US and LJ*******US)
When the allegedly sent second package once again did not arrive, I tried to contact the seller who was extremely rude and unhelpful. I asked them to please contact the US Postal Service and find out where the packages are, since it was sent by them and they must surely know what happened to it since it didnt even make it to customs. But the seller disregarded this request completely and ignored me ever since.
When I tried to open a dispute since I havent received the second package, eBay just informed me that since I closed the original dispute, I cannot open another dispute plus the time frame for the money back guarantee is exceeded. I have tried absolutely everything to get assistance to no avail. EBay is simply not interested in my problem of having paid for nothing. They keep hiding behind the fact that I closed the original dispute in good faith. My observation is that the money back guarantee is useless. All the sellers have to do is to drag out delivery, and make promises they dont keep and eBay penalises the BUYER for acting in good faith.

Thumbnail of user robint17
5 reviews
32 helpful votes
  • Send Message
March 23rd, 2015

I love Ebay. The only reason I give it 4 instead of 5 stars is because you have to know what to watch out for - you can run into a bad apple once in awhile but Ebay has a pretty solid system if you know how to use it to protect yourself. Here are a few valuable tips.

As a buyer - check seller 'feedback', (top right hand corner next to the seller name, number next the stars). This is how many people have purchased items from them. You are usually safe if they have lots of feedback. But read the negative reviews if you are buying jewelry, expensive items. Only a few people are diligent enough to discover 'fakes' or "knock-offs'. Also check their seller history and past seller ID's. Sometimes it takes awhile for sellers to get caught selling fakes, etc. so they just change their seller name and start a whole NEW account until they get discovered again then start new again until caught again. But Ebay is usually pretty good about keeping history so unless they change banking info, etc. you will find them under 'seller history'.

You can usually get better deals if you buy from an individual rather than a full time seller so if little feedback, just make sure to stay on top of 'buyer protection' deadlines and policies so if you get burned, you can get your money back from Ebay.

Just because it's a local seller, don't be fooled. Sometimes they buy the fakes from the Chinese or international sellers and resell them under the guise of being local. Check the sellers buying history or feedback as a buyer. You can usually see where they buy from if you investigate their feedback carefully.

Read each sellers policy. Some won't pay for return shipping if they sell you a bad item so then make sure to open up a case with Ebay through the resolution center rather than just working with the seller because if it's fake or 'not as described', Ebay will make them pay for the shipping. I usually open a case if I'm returning to make sure they don't say "I never got it" if I send it back. With an open case, Ebay monitors the tracking number so they can't do that and monitor it and have control over the sellers banking and Ebay returns your money, not the seller.

If bidding, make sure to put your real top dollar price in at the end if the item is super low priced. Sometimes sellers have someone bid on it at the last minute if it is too low or a buyer is waiting on the sidelines to outbid you and you could miss out if you really want it.

Shipping is usually faster than promised. Always add insurance on valuables because sellers can say they sent it, send an empty box, etc. and you can open a case but it can be 'your word against theirs' if the seller has a tracking number. Established sellers won't usually do this but you never know if it's really valuable because one bad feedback won't hurt their score much.

You can get great deals on Ebay but if it's too good to be true, remember, you are dealing with the public.

Tip for consumers:
Trust your gut

Service
Value
Thumbnail of user daisyx
1 review
0 helpful votes
  • Send Message
September 23rd, 2016

Better portable charger. It can use over 85% battery. Brand items, can offer one year warranty.

Tip for consumers:
Great power bank !

Service
Value
Shipping
Returns
Quality
Thumbnail of user ihorp
1 review
1 helpful vote
  • Send Message
March 20th, 2016

Ebay incorrectly counts shipping of the items, I paid double pay for shipping by UPS. This is crazy

Thumbnail of user pamelaf11
10 reviews
3 helpful votes
  • Send Message
October 30th, 2015

We sell our cloth pots off of Ebay. Thank you for helping
To make our business a success.

Thumbnail of user juliannaw1
7 reviews
14 helpful votes
  • Send Message
September 7th, 2012

GREAT place to find wonderful bargains and sell items - I really can't say enough great things about ebay.

Thumbnail of user sarahg208
1 review
2 helpful votes
  • Send Message
February 9th, 2018

DO NOT use ebay... I am done with them once and for all. I have been a seller and buyer for a number of years of and on because stupid stuff keeps happening and I am never covered for the lies other people fed to ebay about the situation; I'm usually the honest one. I first had a lady buy some dishes and I thoroughly packed them, when she got them somehow they all ended up broken except a plate and the mugs which she had told me before buying them that she was only interested in the mugs. In the photos she provided she showed a HUGE knife with a good sized handle that she could have used to break these dishes to get a full refund and keep the mugs. I had filed with Fedex for insurance which if you ever deal with that kind of thing it takes at least a month, but she got impatient with me and filed a claim against me requesting all of her money returned when she should have only gotten a partial shipping fee returned and partial refund on the item as she had a plate and 3 or 4 mugs. Ebay sided with her even though I went out of my way to file a claim when she should have done this... her sob story was she had cancer and needed the money, even though I was sitting there facing lyme disease and other health problems that were keeping me in bed. We had a few other similar dealing like this. Now as a buyer I am having issues with them again... I bought saddle corner plates and turns out I can't find the proper hardware to attach them to a new saddle so I contacted the seller and he immediately had ebay open a case against me and they immediately closed the case in his favor not allowing me to respond and give my side of the story. I appeal and I am still waiting on a response, this same seller accepted a return of another plate I bought from him and his lame excuse is he miss read and clicked the wrong thing. I never asked for him to pay return shipping just for my money to be refunded once the item got returned to him. After all is said and done with the mess I have on ebay... I will be boycotting them FOREVER! We have lost a lot of money selling (when we could have donated for free and not lost anything) and from buying with buyers getting away with stuff... I never have any cases rule in my favor as a buyer or seller... please be warned and do not sell or buy from them!

Thumbnail of user rachelb242
2 reviews
0 helpful votes
  • Send Message
August 3rd, 2018

Ebay makes it so easy to find EVERYTHING you are wanting to purchase. I love how you can search different sellers for the best prices!

Thumbnail of user joannw20
2 reviews
0 helpful votes
  • Send Message
September 25th, 2017

This is my go-to site for clothes and products I see on TV, They have great deals and I am very happy with their service.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business