eBay

I have been a Seller on eBay with a Store for more than 10 years with over 2,500 Feedback. Over the years, I have watched eBay turn their loyalty to Buyers and they could care less about Sellers. Buyers can leave NEGATIVE FEEDBACK against a Seller, but you cannot against a Buyer. In any case; even with NO fault of your own, eBay sides with the Buyer and screws the Seller. Here are the latest 2 examples I have had to endure: (1) Buyer orders an item, I ship the item next day, the following day the Buyer messages me saying he wants to cancel the order because he changed his mind. BUYER REMORSE! I have a NO return policy and already out $22.95 for shipping. Buyer gets item, and says it does not match description which it clearly does. EBay sides with Buyer and I had to pay for cost of shipping back to me and eat the cost of shipping to him. This transaction I lost $46.00 on an item that cost $20.00. Further, Buyer threatened to leave Negative Feedback against me unless I bowed down to his demand to accept him canceling the sale and accepting the return. (EXTORTION). (2) I sold an item that clearly said in the description and photographs that the item I am selling was a NEW FACTORY SEALED ITEM but it expired in 2019. I have sold maybe 7-10 of these exact items to other Buyers without a problem. A Buyer purchases this item from me and when he received it, he claimed he had no knowledge it was expired. I respectfully told him, it says in the description and a photo of the expiration label was on the listing. He complained he wanted to return the item again not adhering to my NO return policy. EBay sides with this Buyer and again I am out $17.95 shipping + having to pay the cost to have the item shipped back to me. I lose $34.00! I am closing my account as eBay only cares about eBay and could care less about protecting their Seller. In any court of law, both sides are allowed to present their case and the Judge rules objectively based on the facts. The facts in BOTH cases in any Court would be ruled in my favor! With eBay, the Seller will ALWAYS LOSE! I am done with eBay and they lost a Seller who SOLD $36,000 last year with eBay. Moving over to Amazon!

I ordered a Coco Chanel shower curtain, item #*******845 from an Ebay seller named Kartska-0 aka Kha_chm_fpe1zvg. I paid $39.98 on my charge card on 7/21/18. Of course they quickly got their money. Unfortunately weeks passed by and I still had not received my product nor had the seller contacted me. I had to email them and request my product be sent. The item was to arrive no later than 8/16/18. This den of thieves lied and said my product got lost and that it should be arriving soon. Days went past and I emailed again! Finally, the item arrives on 9/1/18 only it's not the item I ordered. I hit the roof! This time I threatened to report them to Ebay. What a waste of time. Ebay is a den of thieving sharks and don't care if you get taken. I call Ebay stay on the phone over 2 hours being shifted from one operator to another. HORRIBLE customer service! I provide with all the emails and even the email where I threatened to report them to "Sitejabber". Finally, they tell me they will contact the seller and have them send me a return label and then I get my money credited back. WTF! Are you serious? Do you think I wanna be shaghaied and bamboozled again? Ebay then sends another email stating the seller can't send a return label and for me to just send the item back and then I will get the credit to my account. I went completely OFF! Ebay and the seller not only emotionally raped me but continued the merchant abuse by trying to get me to pay to send the wrethched item back. Please beware of Ebay! They support thieves, hustlers, liars and criminals. They will back them and take your money and not give it back. Obvious Ebay is desperate if you can't even return $39.98 to a customer! They are corrupt and sleazy. DO NOT throw your money away to Ebay! Go to Amazon! To date Ebay has not returned my money. Ebay is the pimp and the seller is the whore or retail human trafficking! Should be a law against this kind of abuse!

DO NOT RECOMMEND. BUY IN THE USA. They will not honor returns. I ordered 4 items. The shoes were too large and only those could I return for credit

Ebsy is very unsecured. Most of peaple that sell are scams that take images off Google images wich is illegal

I recently ordered a DVD through eBay. I received a confirmation on the order and was told that I could expect delivery between November 4th and November 8th. This is the third day since I placed the order and have heard nothing back. I attempted to contact eBay to ask how there was any way possible for me to receive the item by November 4th if it wasn't even being prepared for shipment. There is no way to ask eBay a question, you can only get an answer if your question is one of the 4-5 pre-determined questions in their system. I attempted to cancel the order, and got the reply it was to late to cancel the order, I should contact the seller to try and work it out with them. I attempted to contact the seller, which, although an option in the eBay system, cannot be done in the eBay system. I went through the "Contact Us" option several times with no satisfaction of an actual point of contact. I left the eBay website, looked up online a contact telephone number for Customer Service (I laugh at that title), and called the number. After several minutes of trying to be put in contact with a person, the 800 number recording informed me I would have better luck if I went to the eBay website, and then the number HUNG UP ON ME. As a general rule, in my life, to be ignored I usually have to date a person for awhile. One thing I will say for eBay Customer Service, it makes Amazon seem better. My suggestion to eBay customers is this: If you need service, or just have a question, for eBay, find a strong wall, preferably brick or stone, and beat your head against the wall for what ever period of time you feel is appropriate, that is the Customer Service experience I had with eBay. Always remember, the great thing about beating your head against a wall is that it feels so good when you stop. EBay, I'm stopping.

Bought a service and maintenance record book for BMW 3 series for a visiting relative on the 15th of Jan 2023. Delivery date was estimated between 22th Jan 2023 and 6th of Feb 2023. Payment was made, seller promptly send a message that item is on the way. 7th Feb 2023 I messaged the seller through eBay. I asked for a tracking number as I have not received the item. I was informed the following - Hello, We send with confirmation on delivery scanning, the item stated this on purchase. Joules-.their should still be a reference or tracking number, how else will they know what package is for what customer and seller. I asked the seller about this and was told that the add of the item stated the postage details and I accepted it. I went and had a another look at the adds and is stated no where. - made a screen shot as well. 3 emails later I contacted eBay through their report service for not receiving and item. Ticketed open and I put in my complain. No option to add the screen shots. The seller ros.joan told a tableland lie to eBay,com saying I never contact them (We have had no messages from this buyer chasing the item and have just pulled the tracking details) after I have 3 emails previously TO ros.joan and after I was told their is NO tracking number. Ros.joan is a blatant and shameless lair. I send another email after this saying they are lair and I want my money back... the response is I can have a refund ros.joan can have their Item back - (if we refund, we would like our item back, fairs fair unless you are scamming us. Joules.) Well since this is a item that needs a signature on delivery and and their is NO signature from me it is clear I do not have it, typical try to reverse the situation and make me the bad guy trying to implicate I and the scammer. Luckily eBay keeps record of the mils between seller and buyer and I have them and made screen shots that is attached here proving ros.joan is a liar. Also eBay does not have an option to further this complaint and /or respond to eBay about the seller's response so cant not send them the screen shots showing ros.joan is a lair. Only option is to close the case. I will not.

Nice website, really good stuff, pretty much anything you wanna buy and you can also sell too!

Great site and always a good deal. You can find just about anything you are looking for.

People now look toward amazon or alibaba or other market place to sell/buy. They soon out business.

Had bought over 1000 products from ebay and i am very happy with doing business through ebay

Don't understand all teh complaints about eBay. It is amazing and way better than Amazon and Co...

As a buyer I love eBay and can get great deals - although not as easily as in years past. As a seller I am constantly aware of the high cost of doing business on eBay, so it stands to reason that, as eBay continues to increase my cost of selling, my prices must go up and buyers, like me, can't get as good of a deal as in years past. One simply leads to the other. EBay does a good job of providing a safe buying environment, and their site continually improves with regard to features and ease of use.

On the selling side, eBay has some major issues. EBay now makes profit on the amount charged for shipping – even though sellers like me charge actual shipping COST. Unbelievable! I've read many stories of good sellers being suddenly shut down without any explanation from eBay. Many times these sellers made their entire income from eBay sales. Ebay has been, and is currently being, sued for callous acts of this sort. EBay makes it literally impossible for a seller to give anything but positive feedback to a buyer - even if the buyer is a liar, cheat and overall a--hole. EBay cares 97% for customers and about 3% for sellers. It's virtually impossible to get unfair negative feedback removed from a seller's record because of eBay's gigantic "customer is always right" bias. It's just a sad fact! Problem is, unhappy sellers can make for more unhappy customers.

I urge eBay to consider the once all-powerful Howard Johnson restaurant chain. The owner(s) sat back and counted their money - resting on their sizable laurels. Meanwhile, a guy named Ray Kroc took a small hamburger stand and worked his butt off to build it into a behemoth restaurant chain - never resting and always re-investing his profits into more and more locations. The chain is called McDonald's! By the way, the Howard Johnson restaurant chain, once the country's largest, no longer exists. Not even one location survives! EBay should keep an eye out for all the other web sites vying for the top auction site spot. EBay better not ignore and mistreat their sellers much longer. There WILL be another Ray Kroc out there who'd love to welcome those sellers to his site!

There simply isn't enough room on this page to explain ALL the bad things about selling on eBay. But, their huge size still enables me to make money, so I will keep looking for the right alternative selling site while I swallow my pride as an eBay seller. C'mon Ray Kroc, Jr. Where are you?!?!

For starters I'm a sort of new seller, so eBay will definitely not side with me when it comes to any issues. I havto wait for 3 days after item is delivered just for me to receive my money. Etc. Anyways, Shipped an item to a buyer recently (auction) for well under retail of item. I get a message from buyer a couple days after it says it was delivered. That there's all these crazy damages, and it looks like someone dropped it, big hole in back, frame doesn't hold screen in place. I ask kindly for more pictures of claims but buyer avoided any requests I had. He sent me 2 pictures of what he wanted me to see, it was hard to even tell if the item he took pictures of was even the one I sent because it was literally zoomed in pictures of a single spot. But anyways ebay then notified me buyer requested a refund. And because I'm a new seller ebay will guarantee buyer gets full refund even if I have proof the claims made are false. I take a video of me cleaning and packing every item I sell, even if it's a local sale. Again I ask buyer to provide full detailed pictures of items so I can compare them to my pictures an video. He send 1 more picture which shows the item a little better, but in this picture he sent I'm 100% sure it has been disassembled. Which is not how I sent it. (Also have proof of that) Same thing, no luck, avoiding my requests saying I'm harassing him and that I havto accept return or he'll escalate…. And at this point ebay has no way for me to give my side of the story. So what options do I have? EBay is holding my money, and If I ignore the request they will automatically refund anyways and quote "possibly even not require buyer to return item" which is a complete scam. This platform is trash. I am very familiar with people who buy things off eBay, swap parts out for their parts, then send it back to seller asking for full refund. Leaving the seller with an item in worse condition or even non working condition then how it was sent. But ebay doesn't care at all. Buyer was somehow able to leave a whole paragraph negative review on me, but eBay will only let me leave a 8 word review on him. Odd. Buyers username (qthebuckeye) even after leaving my negative review it doesn't show up on his account. Just super sketchy to me. Will be done with using eBay forever. Terrible.

Times past, eBay was the place to go to buy and sell things and make a little money at it-used to be fun-USED TO BE-not anymore
EBay has now become the faceless, money hungry and small business seller killer I was afraid it would become eventually-just like Verizon or AT&T Wireless-eBay has continued to swallow up the space until there was no one left to compete-all the while abandoning their base-the sellers who got them there in the first place-useless Q&A pages they send you to in the event of a dispute with no real customer service, fees that are snarky and hidden until you sell an item and find 50-75% of your profit has to pay eBay and PayPal (they are not any better) so you end up with a miniscule profit margin-
Also, eBay will give you inane suggestions for selling that don't tell you how to do it smart-just to basically give your items away after eBay and PayPal TAKES their cut-no wonder people are leaving eBay and trying to find an alternative-and not having much luck-at least where I'm standing-but someone could surprise me-
In closing-if you sell on eBay-stop now before you lose more money than you probably already have-I have sold several items and have gotten lucky walking away with a few bucks profit-but eBay will lose me too-if I wanted to sell online-I want to do it and make some money, not give most of it back to eBay to pay for their CEOs and their perks
And making a seller pay to have THEIR money transferred from eBay to PayPal? Are you kidding me? At least PayPal won't (not yet) charge for transfer from PayPal to your bank-but it takes 5 to 7 business days for your money to finally show up-ridiculous to say the least-GET OUT OF eBAY WHILE YOU CAN!

There are two perspectives that one can rate this site from: the buyer's viewpoint, or the sellers. As a buyer, I would have no complaints. But today I am rating this as a seller, because this is what I have been using eBay most for.

I have learned through experience that eBay has very little protection for sellers. A seller cannot leave negative feedback for a bad buyer, for one. He or she can only file an unpaid item claim. This process locks up the item for at least 8 days before it can be relisted. And there's the expense; eBay is costly, though I guess that's what you pay for brand recognition.

However, these all are just minor frustrations compared to my major complaint; eBay protects unreasonable buyers at the seller's expense. To elaborate, a buyer can open a Buyer Protection case if they want a refund due to some perceived error on the part of the seller, such as an improperly described item. If resolution can not be made via email between buyer and seller, eBay makes a decision on the case as to who is at fault. If in favor of the buyer, refund is forced. But if in favor of the seller, eBay removes the Buyer Protection case from the seller's record so it doesn't negatively affect his or her seller rating, and the seller is not required to issue a refund. That's the process. However, even if a seller wins a protection case, this does not block the buyer from leaving negative feedback, and what appears prominently for all to see is the feedback rating, not the seller rating.

Negative feedback stings. Whether a seller wins or loses a protection case, they still lose, because they are pretty much guaranteed a negative feedback either way. This creates an environment where the seller must try to bend over backwards for even the most unreasonable, or even fraudulent, customer in order to try to avoid negative feedback, and still has no protection if that buyer leaves undeserved negative feedback. And no, eBay does not allow that feedback to be removed, even if you have proof that you were in the right or have won a case in your favor; their customer service has said as much to me.

So to conclude, I have lost my trust in eBay to protect me as a seller. Their "seller protection" is worthless to protect what really matters; my feedback rating. Unreasonable buyers and scammers are a reality for sellers; it's only a matter of time. As such, I will not be selling on eBay anymore.

I sell about 430 items on eBay (zellajake), and will generate about $19,000 in fees for them in 2016. There is practically no seller protection. All buyers have 100% positive feedback, no matter their countenance or criminal intentions. As a seller, you literally cannot leave negative feedback for a buyer, which renders buyer feedback scores precisely worthless. Meanwhile, a buyer can leave negative feedback for a seller for absolutely no reason. Most of our negative feedback is derived from USPS failure to deliver, and the buyer is NOT even made to contact the seller to work out the issue. EBay customer support will say, ad verbatum " the buyer is entitled to their opinion". So if you don't mind not having any control whatsoever over your own feedback, and you don't have a problem with not being able to expose criminal and abhorrent buyers, eBay is your site. And now on to my current complaint. We collect and grow a lot of our own supply, and therefore, there is no "product identifier" information to give. As of Feb 28th, 32 of our ads are going to get booted off of eBays auctions. Really? $19,000 in revenues and you will simply pinch us off? Their reasoning is that it gives the seller better product recognition. Given eBay's revenues from our sales, I don't believe that we need this coerced assistance. How about eBay sticks to collecting the fees, and let us sellers do what we do best... sell. I am very actively seeking alternative sites like Amazon, Etsy, and Bonanza. I'll immediately set the 32 ads up on those sites, then expand to our other products after that. If you, eBay, aren't loyal, you aren't getting our hard-earned commisions. EBay is getting worse, and worse, and worse.

No place is more fun to shop. Too bad that their fees are way too high

Have had my first experience with Ebay Customer Service today; I've been using ebay to buy and sell for over 10 years now. But last week, when placing a order that contained multiple itemes, in different quantities, ebay have locked my account on account that the computer I was using was not recocnized by them; I've called Customer Suport, unlocked it, placed the order; A few days after I've found my order to be doubled ( Every item, in the same quantities, from the same vendors; just as if you would hit the pay button, but instead of your itemes be taken from your shoping basket and the transaction to be confirmed, nothing happens, so you hit the Buy button again, but now the system registers both Buy button actions so it doubles you order). Anyway, after talking to a poor english Rep, I get a Manager ( wow, this is good, surely they should understand my problem); NOPE... the Manager gave me 2 options: Try to get in touch with the selller and ask them to cancel your order, arrange for returns and wait for reffund, or sell the extrta itemes yourself ( we will get the sell fees double, not too bad for us!); They simply refused to accept any responsiblity ( a double order has never happened on Ebay, so it is not possible, she said!)

My advice: Stay away from ebay, plenty of other options out there with less fees for seller anyway: Wish, Facebook market, OLX,

Love them just look at there stat and then bid has so much bidding and winning

Ebay is great, you can find anything really and it is way cheaper than in shops

It’s never going to be better than Amazon, the charges are too high to sell stuff.

I bought many things from ebay, never had any troubles. I would recommend it to anyone.

It is a social virus only. Their main target is to take control of the world.