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eBay

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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user nancys36
5 reviews
2 helpful votes
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March 7th, 2016

You can find anything you might need new or used at a great price

Thumbnail of user stacyr17
3 reviews
10 helpful votes
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August 6th, 2014

Sellers from China cheat you out of your money and they won't refund you

Thumbnail of user alfiep4
4 reviews
3 helpful votes
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November 26th, 2015

Anything i ordered was set to me i ha wd no problems with ebay

Thumbnail of user garyd53
1 review
0 helpful votes
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October 21st, 2015

Ive been on hold with customer service?.
For 1 hour 45 min,, great service

Thumbnail of user rajaa3
5 reviews
1 helpful vote
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June 12th, 2015

I ordered one dress for me the service is average delivery is not good...

Thumbnail of user briand42
2 reviews
1 helpful vote
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November 21st, 2014

Great site to find deals on items, easy to use, and very fast delivery.

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Value
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Quality
Thumbnail of user adamp867
1 review
0 helpful votes
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August 28th, 2022

THEY BANNED MY ACCOUNT FOR NO REASON NOW I CANT PAY MY BILLS AND THAT WAS THE ONLY HOPE I HAD! I WILL GET YOU FUC KING EBAY!

Tip for consumers:
dont use eBay it will ruin your life

Products used:
$#*! eBay

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Value
Shipping
Returns
Quality
Thumbnail of user amg1
9 reviews
41 helpful votes
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March 10th, 2017

Be very careful, because eBay sometimes deletes negative Feedback for sellers, and you may not see valid negative feedback posted by buyers who were burned by a seller. Some sellers use eBay to sell ruined products that nobody would ever buy in person. Sellers also use a "No Returns" policy to maximize their ability to unload ruined items, and since eBay's "guarantee" is specifically limited, buyers may get stuck with unusable items.

On several occasions I have purchased pieces of Waterford and Wedgwood, a cashmere scarf, Cutco and other kitchen items, etc., listed as new, perfect, and in excellent condition, only to receive items that had subtle but very significant problems. They were ruined, due to being scorched, marked, dirty, bent, scratched, shattered internally, had finish issues, or were deemed second quality by their manufacturers for various reasons. EBay listings state that eBay guarantees items when a seller does not offer returns, but a buyer may not prevail in a claim when something is abnormal, as eBay may deem it to be a "color" issue, and they call that buyer's remorse. When a buyer offers to pay the shipping costs both ways, and the seller refuses to agree to that and refund just the purchase price, you know it's a scam. That is a seller who is very happy to have unloaded some ruined junk.

If you do not prevail in a claim, do not file an appeal online, call eBay to file the appeal. If you file it online, it will be handled by the same type of front-line employee who denied your claim in the first place. Once an appeal is denied, then even if eBay leadership later says that the case should have been decided in your favor, the case cannot be reopened. EBay leadership will tell you to contact PayPal. Plus, if you do not prevail against such a seller, any negative feedback that you post will be deleted by eBay. In fact, if you even mention the word refund in your negative feedback against a seller who has a "No Refunds" policy, eBay will delete it. Some sellers are pretty good at using eBay's rules to burn buyers, one after another, while maintaining an undeservedly good feedback score.

Sellers who list items with quality issues sometimes use fuzzy photos to disguise the issues, while those same sellers use clear, enlargeable photos for their items that have no issues. Yet these differences in listing methods, which facilitate a seller's scams, do not raise red flags with eBay when there is a claim against such a seller. In addition, even if eBay refunds you for a problem item, the seller may try to draw you into an invalid claim against the US Postal Service, claiming that the abnormality was caused by something that happened in transit.

If you can find the same item on Replacements Ltd., or Amazon, or another site with stronger guarantees, or in person, where you can see what you are buying, you may save yourself a headache by avoiding eBay, because some eBay sellers use the site to scam buyers.

Thumbnail of user kimh712
1 review
0 helpful votes
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August 25th, 2020

There nothing 4Price Advertised Cant contact seller/ebay, NOT good way 2run a business. Make Changes!

Thumbnail of user ceresad
2 reviews
13 helpful votes
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March 14th, 2015

I ordered so much stuff from this website and received them all within a week. I love this site!

Thumbnail of user michaelt74
2 reviews
0 helpful votes
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January 28th, 2015

I love the items sold there and the fast response in shipping customer items. Good job keep it up.

Tip for consumers:
Worth the money

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasm3
1 review
3 helpful votes
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December 16th, 2019

SELLERS BEWARE! Ebay does not protect the seller. They take the buyer at there word and the only option the seller has is to refund them the money plus the shipping cost to return it to you. All they have to do is select "Item not as described" or "defective" and they got there refund. Ebay will not read the details, they will not ask/allow the seller to prove that the seller is wrong. This was said to me by the Case Specialist from the ebay resolution Department. In my case I sold a driving snow blower for $5000. 00 which drove onto the shippers truck and then the buyer turns around and says it does not start, is not as described and opens there claim within a few hours. I clearly stated in my description that I am not responsible for shipping. However eBay tells me that once they select "Item not as described" that nothing in my description counts. Including that I have a video to prove the machine was working and driven onto the machine. But eBay will not allow me to submit evidence to disprove the buyers false accusations, then of course he leaves me a negative feedback to kill any other sells. Ebay are scammers themselves, they choose the buyer even that the sellers are the ones supporting them because as sellers we are paying an insertion fee and a sellers fee and a monthly fee. And the buyer pays nothing. They are 100% at the receiving end. I'm done with ebay. I've been with eBay before they made all these "simple" changes to make it "better". It's only better for them, and the buyers that are scamming eBay. They prefer to lose someone with over 1300 feedback to someone new with 2 feedback. Just test it out for yourself, buy something and then put in a request for a return refund. Make sure you select "Not as described" or "defective".
Ebay is not selling anything, It is us, the sellers that are selling everything. Without us, ebay would not exist. We are the ones carrying ebay. Also the resolution center is a joke, they are not there to help the seller. The agents are just clicking in favor of the buyer, they do not read into any details. No matter who you speak to, they are all just reading off a script. They do not take anything you say into consideration. They do not care that you have proof that you can submit to prove yourself. This company came up to help people, however now it only helps the new scammers of today.

Thumbnail of user antonioc436
2 reviews
0 helpful votes
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July 15th, 2022

DO NOT USE THIS EBAY TO BUY YOUR NEEDS.
THEY WILL TURN THEIR BACK TO YOU WHEN YOU NEED TO RETURN A PRODUCT

Tip for consumers:
EBAY DID NOT SUPPORT ME WITH MY REFUND. THEY PROTECTED THEIR SELLER "SAMMOWERS" WHO SELLS REFURBISHED COMPUTERS. THIS SELLER IS DECEPTIVE, MANIPULATIVE, AND LIAR.
STAY AWAY FROM THIS SELLER AND EBAY TOO. I BUY FROM AMAZONE AND NEVER HAD A PROBLEM WHEN I NEEDED TO RETURN A PRODUCT.

Products used:
ELECTRONICS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user billl2
2 reviews
1 helpful vote
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November 27th, 2010

Ebay is definately better tha QuiBids - stay away from quibids (see my review).

Thumbnail of user zhangl2
5 reviews
14 helpful votes
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December 18th, 2015

Risky place to buy from as ebay backs the vendors not the buyers.

Thumbnail of user crystale6
3 reviews
0 helpful votes
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September 14th, 2015

I'VE BEEN ORDERING AND SELLING A FEW ITEMS ON EBAY NOW FOR A LONG TIME AND I HAVE NEVER HAD A PROBLEM THEY HAVENT RESOLVED. LOVE LOVE LOVE IT!

Thumbnail of user danielf76
2 reviews
0 helpful votes
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July 6th, 2016

I am fairly new to eBay, but have found it easy to navigate.

Thumbnail of user niravk
1 review
6 helpful votes
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September 1st, 2015

Not happy at all,
After paying we didn't get product,
No contact guideline that how to get product.

Thumbnail of user jerrye253
1 review
0 helpful votes
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July 12th, 2022

Purchased a "brand new" LG flip phone. Had been looking for a phone like this to replace the one I had for years. Not comfortable with I phones and I am very careful and take good care of the phones I have had. Found the ad on Ebay..."Brand new LG phone in box... never used 378.00. Pricey for a cell phone but given the difficulty in finding them we decided to trust the seller. Received the phone in May and tried to have it set up with local Verizon store we do business with... covid had shut it down due to staffing issues etc. Finally got it the in a bout a week after purchase... set up service etc. It immediately did not work correctly... dropped calls, could not make calls... brought back to verizon purchased new card for it still did not work. Tried everything until the manager at verizon said it was an antenna issue and could not be repaired. Reached out immediately to the seller who denied our request and would not communicate with us. At that point is had gone over the thirty days (not by much) because of the time and money we had invested in trying to get this phone to work. Spent hours trying to speak with Ebay to resolve this. Managers, line workers all useless. Spoke to one manager who really sounded like she understood how wrong this was and was going to get us a refund through Ebay since the seller was not standing by his "brand new cell phone."I waited a reasonable amount of time and called again which in itself is a nightmare. Spent another hour on the phone with a manager who wasted more of my time and finally said Ebay would not help us. When you read alot of the reviews written you see a pattern of bad service, poor merchandise and an overall feeling that Ebay does not care if its customers are taken advantage of. This was a very expensive failure and Ebay should have done the right thing. For those of you looking to buy the phone I am referring to... do not... it will not go well and Ebay is not going to stand by the consumer. We spend alot of money with different companies and rest assured Ebay will no longer be one of them.Our proof of purchase can be found online with Ebay... they have the record of it to show all of the information I have written can be supported by facts. They also have record of the amount of hours I spent trying to reach and eventually speak to an actual person.

Thumbnail of user gistbya
8 reviews
14 helpful votes
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March 7th, 2013

Like. I found everything when I need to buy or check $$$$$...

Thumbnail of user ozzyef
5 reviews
3 helpful votes
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Thumbnail of user patm917
1 review
1 helpful vote
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April 10th, 2022

Wrote about the wrong buyer.! Forget the last post! He never bought the barlow knife. Sorry! Pat

Thumbnail of user stacien
1 review
2 helpful votes
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January 31st, 2015

There needs to be a zero for ebay customer service deserves it customer. Shame on you eBay

Thumbnail of user robinm50
2 reviews
3 helpful votes
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January 1st, 2015

I have purchased a camera last more month. Best thing is that I got that in time.

Service
Value
Shipping
Thumbnail of user nabib
1 review
0 helpful votes
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June 10th, 2022

I bought a tablet with a key board paying 191, something and They told me at the beginning that the item will reach after 7 days unfortunately. I did git get the item. I contacted them and I was told that there was an accident and you will get your item within two days. Later on I talked to them because I did get my item. I was told. Again i will be refunded. They did so but they only refunded 177.38. I tried to shat with the customer service but they did not convince me. Besides the so-called Grace from the customer service cut me off. Since it is so expect me to write. About you everywhere in the social. This is my right. They wasted my time, they were big liars dishonest confirmed.
We'll let you know when your order ships via the Global Shipping Program.
View order details
Tablet 10 Inch Android 10,4GB RAM 64GB ROM 1920x1200 IPS w Keyboard/Mouse
Tablet 10 Inch Android 10,4GB RAM 64GB ROM 1920x1200 IPS w Keyboard/Mouse

Money Back Guarantee
Item price: $129.99
Order number: 11-*******-*******
Item ID: **************
Seller: epadronics (*******)

Estimated delivery:
Thu, Jun 02 - Mon, Jun 13

Your order will ship to:
Nabi Benhamouda
Avenida de los frutales 278 Bis Aldea Corasson,
Estepona ******* Malaga, Andalusia *******

Tip for consumers:
I have got nothing to add

Products used:
I did not get the item I was supposed to get

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Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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