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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user filippoa4
2 reviews
1 helpful vote
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October 23rd, 2017

BUONA E VELOCE LA SPEDIZIONE, NON HO AVUTO FINO ADESSO IMPREVISTI, HO RICEVUTO GLI OGGETTI IN TEMPO E BEN CONFEZIONATI

Thumbnail of user georgeb2523
1 review
0 helpful votes
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January 17th, 2024

ChatGPT 3.5

User
Traduce al ingles

Esto dice que fue entregado a un agente de USPS para entrega final. Pero no ha llegado a nuestra bodega. No dice que lo entregaron. Lo que sucede con USPS es que ellos contratan agentes locales. Esto hace que los paquetes se atrasen mucho. Me ha pasado que finalmente no llega puse el reclamo a su vendedor que el paquete salio para delivery pero no llego nunca. Y ustedes no hacen nada, tanto ebay como el vendedornse lavaron las manos.
El vendesorbdebe contactar usps y averiguar, no yo! Y ustedes velar porbque el comprado no tenga problemas en vez de lavarse las manos diciendome que me joda.

ChatGPT
This says it was handed over to a USPS agent for final delivery, but it hasn't reached our warehouse. It doesn't confirm delivery. USPS often hires local agents, causing significant delays. I've had cases where the package never arrived despite being marked for delivery. I lodged a complaint with the seller, stating the package was out for delivery but never arrived. Both eBay and the seller washed their hands of it. The seller should contact USPS for information, not me. Your responsibility is to ensure the buyer doesn't face issues, rather than telling me to deal with it.

User
Traduce al ingles

Sonde esta mi paquete? Tanto usted como ebay se lavan las manos y nadie lo busca, nadie contacta a usps.
Donde esta la mercancoa que compré y pagué?
Va a hacer algo por ubicarla? O no?

ChatGPT
Where is my package? Both you and eBay are washing your hands, and no one is looking for it, no one is contacting USPS. Where is the merchandise I bought and paid for? Are you going to do something to locate it, or not?

User
Traduce al ingles

No he recibido mi paquete. Ebay cerró mi clain alegando que el vendedor dio información de tracking number donde se muestra que fue entregado.
Yo les pido que revisen el numero Usps *********************
Verân que miente, allí en la web de usps dice claramente que fie entregado a un 3er socio para posteriormente entregarmelo a mi. Jamas dice que se me entregó, solo a ese 3er socio que lo entregaría. Eso fue el 31 de dic. Desde entonces estoy esperando el paquete.

El vendedor y ebay basan su desicion en la web de usps. Les pido la revosen y veran que mienten. Usps *********************

Me han dejado sin posibilidad de reclamo, sin item y sin el dinero. Nadoe quiere ayudar o hacerse reaponsable,

ChatGPT
I haven't received my package. EBay closed my claim, claiming that the seller provided a tracking number indicating delivery. I ask you to check the USPS number *********************. You will see that they are lying; the USPS website clearly states it was delivered to a 3rd party for subsequent delivery to me. It never says it was delivered to me, only to that 3rd party. This happened on December 31st. Since then, I've been waiting for the package.

The seller and eBay base their decision on the USPS website. I ask you to review it, and you'll see they are lying. USPS *********************.

I've been left with no possibility to claim, without the item, and without the money. No one wants to help or take responsibility.

User
Traduce al ingles

ChatGPT
I haven't received my package. EBay closed my claim, stating that the seller provided a tracking number showing it was delivered. I urge you to check the USPS number *********************. You'll see they are being dishonest; the USPS website clearly states it was delivered to a third party for subsequent delivery to me. It never mentions being delivered to me, only to that third party. This occurred on December 31st, and since then, I've been waiting for the package.

The seller and eBay are relying on information from the USPS website. I request you to review it, and you'll find that they are providing false information. USPS *********************.

I've been left with no recourse for a claim, without the item, and without the money. No one is willing to help or take responsibility.

User
Como poner un review o reporte sobre mala practica de ebay como empresa

ChatGPT
Para dejar un comentario o reporte sobre una mala experiencia con eBay, sigue estos pasos:

Inicia sesión en tu cuenta de eBay.

Ve a la sección "Mis eBay" o "My eBay".

Busca la transacción específica relacionada con la mala experiencia.

Dentro de la transacción, busca la opción de "Dejar un comentario" o "Leave Feedback".

Proporciona tu opinión honesta y detallada sobre la mala práctica experimentada.

Si tu problema no se resuelve a través de esta retroalimentación, también puedes considerar comunicarte con el servicio de atención al cliente de eBay para exponer tu situación y buscar una solución adicional. Puedes encontrar información de contacto en la sección de ayuda o soporte de eBay.

User
No, yo quiero reportar o hacer un review sobre ebay, no en ebay.

ChatGPT
Para reportar o hacer un comentario sobre eBay como empresa en general, puedes considerar las siguientes opciones:

Sitios de Reseñas:

Busca sitios web de reseñas, como Trustpilot o SiteJabber.
Escribe y publica tu experiencia con eBay, detallando la mala práctica que has experimentado.
Redes Sociales:

Utiliza tus perfiles en redes sociales para compartir tu experiencia con eBay.
Incluye etiquetas relevantes y menciona la cuenta oficial de eBay si estás compartiendo en plataformas como Twitter.
Foros de Consumidores:

Participa en foros de consumidores como Reddit o foros especializados en comercio electrónico.
Comparte tu historia y busca el apoyo o consejo de otros usuarios.
Sitios de Quejas en Línea:

Algunos sitios web se centran en recopilar quejas de consumidores. Busca uno de estos sitios y presenta tu experiencia con eBay.
Comentarios en Medios de Noticias:

Algunos medios de noticias permiten comentarios. Busca artículos relacionados con eBay y comparte tu experiencia en la sección de comentarios.
Recuerda ser claro y detallado en tu retroalimentación para proporcionar una visión completa de tu experiencia.

User
Traduceme al ingles

He comprado un casco de moto en un vendesor de ebay llamado parts-traders
El casco tiene la garantia de satisfaccion o money back de ebay.
El casco nunca llegó. El vendedor (que por cierto vende imitaciones de casco como reales) presentó un tracking number de usps donde dice claramente que el paquete llegó a usps en Florida y que será entregado a un 3er socio para su posterior entrega.
Eso no prueba una entrega final, solo prueba que llegó a usps Florida.
El vendedor se burló ennun mensaje, luego puse una queja en ebay y me dijeron que no me pagarían nada, que el vendedor puso unbtraking number (que ya expliqué arriba lo que quiere decir) me remitió a protestarle a usps, cerró el clain y dejó de contestarme hasta ahora.
Basicamente parts-traders son estafadores, la poliza de ebay es falsa, el vendesor cobro su dinero, ebay su comision y yo quedé estafado sin dinero y sin item por ambos, el vendesor e ebay.
Mejor compren en amazon, sus polizas protegen mas al cliente.
Eso esta desde el 31 de dic como recibido en usps Florida, hoy es 17 de enero y nada.

ChatGPT
I purchased a motorcycle helmet from an eBay seller named parts-traders. The helmet comes with eBay's satisfaction guarantee or money back policy. However, the helmet never arrived. The seller (who, by the way, sells imitation helmets as genuine) provided a USPS tracking number indicating that the package reached USPS in Florida and would be delivered to a third party for subsequent delivery.

This doesn't prove final delivery; it only confirms arrival at USPS in Florida. The seller mocked me in a message. After filing a complaint on eBay, they informed me that they wouldn't refund anything, citing the seller's use of a tracking number (as explained above). They directed me to file a complaint with USPS, closed the claim, and stopped responding.

Essentially, parts-traders are scammers; eBay's policy appears to be false. The seller got their money, eBay received their commission, and I'm left defrauded with neither money nor item due to both the seller and eBay.

I recommend shopping on Amazon; their policies offer better customer protection. The package has been marked as received at USPS Florida since December 31st, and today is January 17th with no resolution.

Products used:
Never received, item or money back.

Service
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Shipping
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Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

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