eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
I would give this a five except for Paypal (which always gives me trouble for some reason) - Such a good idea and so well executed. If they could fix Paypal, this would be just about perfect. They do everything possible to make sure the people selling and buying are on the up and up. On the very few occasions I have needed to deal with a problem, they were courteous, professional and willing to do what was needed to keep the customer happy.
Good luck getting your money back for an item you received thats completely different than what you ordered! Iv called ebay and the loopholes im supposed to go through for something completely of no fault of my own. Never again! Now im out my money with something i cannot use.
Found lots of great stuff on eBay. Great prices for normally expensive items! Real people and the site supports good customer service and has guarantees if anything goes wrong. You get your money back if anything goes wrong with the transaction or you didn't receive the item or item is damaged or not as described. Safe secure payment and you also can have items shipped to your door or pick them up locally if in your area. Overall great safe place for shopping!
Beware of item quality. Do not trust descriptions and be sure to read user reviews of products and seller ratings.
I do not like the "minimum bid" that is sometimes not met. I think if there is a minimum amount the seller will take, the bidding should start out there.
Beware of "bots" competing buyers may be using that automatically bid after someone bids against them, or fractions of a second before bidding ends.
Meh.
I had been a loyal Ebay customer since early 2000 and my recent interaction with Ebay changed how I support Ebay. I started selling on Ebay for the last few years and their unethical practices/fees made me to stop doing business with them all together. Ebay's ridiculous fees charged on sellers and sky rocketed prices on all goods make them not worth shopping on their website. All of my friends had been telling that Ebay is a waste of time, now I came to the same conclusion.
I buy from Twice a lot. A LOT. Love shopping a consignment store from my laptop! I haven't sold anything but I would rather deal with a local place, but for purchasing, I have loved it. Items come in, and they are in better condition than expected. Sizing blunders is my own fault, different clothing manufacturers have different sizing, so go by what twice has measured. It's not difficult to take your own measurements or measure a garment that you know fits. It's scary that they now have shoes. Oh no. There goes my credit card...
One of the most Rip off Online store, i have been ripped of by ebay lots of times everytime i would buy something either something different gets delivered or sometimes things dont get delivered at all. I would always send my credit car information or send paypal first than wont get any response from the seller at all, i my money is just gone. I advice you not to order anything from this store. PLEASE!
Ebay is very bad. This site can be compare to sex predators. It will shave you all you got. This place is only for crooks who want some one else material for free and ebay will keep the seller fee. Do not buy ebay stock. Ebay is not the solid company like others. Sorry I cannot explain. Ebay is a fence company. Between. Legal and illegal. It is good for cheaters and who wants other property at no cost
Sold a coach backpack. Customer has had merchandise since Monday. Today is Friday, my money is still on hold. I call, long wait periods to talk to a foreign person. They say call pay pal, pay pal says call EBay. I told both of the agencies basically you are stealing my money. The customer has the merchandise but I still havent been paid! Needed this money now I have to wait til they release it! What a joke! If you need ur money dont sell with EBay! Unsatisfactory all the way around!
I bought stuff multiply times from this website and people that are selling has some pretty great prices also sometimes sellers use fast and free shipping for free which is great! But sometimes sellers wont refund, recently i bought some computer ram but the seller said he wont be able to ship the item in one month i told him i was able to wait and 2 days later it was the wrong model so i asked for a refund he did cancel the purchase but no refund
I bought for my son an iPad air one as refurbished from eBay then after 1 month it was no work so I contacted them to resolve this problem but they didn't respond to me request and I have tried multiple times after that but they haven't had any respond. So, I don't recommend for any one to bay through eBay. The company is not reliable
I ordered a phone from these guys through Ebay and was sent a phone that could not be activated. After wrangling with them for a week over the phone long distance, they finally admitted that they do not have any of the model that I paid for and tried to sell me a much more expensive phone. I was only able to get a full refund after the intervention of Ebay customer support. They seem to be engaging in some questionable practices and have awful customer service skills. I would avoid these guys like the plague!
This site is awesome. Its where I buy all my work clothes now. Since they list actual measurements, and I know mine, I very rarely get something that doesn't fit. Pants are hit or miss for me, but every dress, skirt and shirt I've ordered has been fabulous. I wish returns were free, but other than that I have no complaints. I have made about 6 separate purchases and have only ever had one issue. I ordered a shirt but was later informed that the shirt was damaged and was instead given a store credit. I cannot rave enough about the prices! I could never afford such name-brand things before. This site is awesome for purchasing! I have never tried to sell, so I can't speak to that end, but the purchasing end is awesome.
My site won't update the items I have listed. EBay claims that there is a "glitch" with the platform on their side, so my claim is not valid. I have reported this multiple times and they won't address it and the representative I spoke with was really not interested and told me that I have no recourse as it's over 90 days old. There solution was to downgrade my seller rating on the basis of metrics that don't address the issue. Bad customer service for the seller.
EBay WILL completely screw you on shipping estimates so plan for that if you intent to sell something large on eBay. I was selling a guitar amp I bought for 1100 I sold it for 900 to a buyer who agreed to pay shipping... or at least what ebay estimated shipping would be. I did everything I could to save on shipping costs and it was still TRIPLE... yeah 3 times the amount, needless to say I lost a bunch of money on that amp... go with craigslist of letgo... trust me.
EBay is OK, but I miss the days when I could pay with a certified check, money order, or cashiers check. I know I sound old; I've been paying my bills online in excess of a decade. I just don't trust PayPal; I was part of the first class action suit against PayPal, at the time with online only business. There was no way to take recourse against them, for any discrepancy in a PayPal account. So beware businesses that do business online only, there has been a precedence set; you need a CS ph. Number or snail mail address for customers. And folks always copy done the day, date, and time with confirmation numbers of any transaction.
Listen, eBay was a great site when it first hit the internet streets. But along the way money became the only thing that matters. Good Customer service, fast & effective decision making for sellers is a distance memory at eBay. Im just need them to be a better company that's all. Just kindness. Just a bit of kindness. That is all.
I called to talk to Customer Service because even though I didn't want to deal with shipping a headboard and clearly wrote "local pick up" on my ad, I was invoiced $153 for shipping from UPS for agreeing to sell to someone out of state if she made the arrangements. I talked to some guy in Customer Service for 15 minutes who wasted my time by making me repeat myself and had absolutely no advise for me. I kept asking for a supervisor and he kept putting me on hold and then saying the same thing. I realize this was UPS' fault and I will probably have to deal with them to fix it, but my first thought was to call Ebay since I sold it on there. I thought maybe they had seen this happen before and would have some suggestions. All this guy did was infuriate me more. Terrible customer service, if you can even call it that.
I got scammed after trying to purchase an item sometime last month and ever since, the seller has been avoiding me. All emails left unanswered. If this platform doesn't protect buyers, then I wonder what they actually do.
Ebay is surprisingly a good place to buy textbooks-- if you can plan ahead. Think about it, students all over the country use the same book, and when they're done they want to sell it. The school store never offers enough, so students naturally gravitate back to selling it online. What's the most well-known place to buy and sell from others? Ebay! Overall, very happy with it. :)
I used to LOVE eBay. But then they started letting businesses take over. It turned from a cool way to get rid of your old stuff. To a commercialized business marketplace. Fees went up, traffic stopped coming and frankly it takes me MONTHS to make a sale. The only plus is that they NOW allow so many free listings per month but then they take such a huge cut that I don't feel like I've made much of a profit. The site is for businesses now. (yard)seller's like me can't compete >_< they should separate the site, one for personal sellers and one for 'businesses'
Too many restrictions. Too many fees = ebay
I have been buying on ebay for a decade now. I remember buying my first own computer when i was just a kid.
Ebay is still a good place to find good deals, but u just have to be aware of scams, frauds, and bad sellers. Just like in real life, if it's too good to be true, then walk away!
Most of the stuff i buy on ebay is cheap stuff coming from china. I don't have high expectations and am very rarely disappointed.
First time I bought something on ebay... 3 books: a novel in good condition, another was in poor condition -should have gone to a charity shop instead!-and the third, a french book that smells so bad of mould that I cannot use it.
Ebay even through my selling was canceled send me an email that they will use my bank account or any info they have in file that i used so far to take me money... no response no nothing on my mails... Stay away.
I can't trust any of the sellers, I know for a fact eBay removes negative feedback from them. Nobody wants to purchase from a seller with less than 99% positive rating. I've been a customer since 2000 but I think I've had enough.
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