eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
I can't trust any of the sellers, I know for a fact eBay removes negative feedback from them. Nobody wants to purchase from a seller with less than 99% positive rating. I've been a customer since 2000 but I think I've had enough.
I have bought several items on ebay, after I sold my first item they sent me 7 identical emails, sent at the exact same moment, which said there was "activity that alerted security" and my account was suspended. When I called I had to talk to someone who only half understood english, was on the phone for over an hour and then they said they had to ask me security questions. The first one was about my grown son which I am not answering questions about so they said they would not allow me to open another account. Terrible customer service. I could easily open another account but will never do it. I will not deal with a company who treats their customers like this.
Tip for consumers:
Dont do it! Find another online business to deal with
We have purchased many products from e bay and I would say they are good, but some of the sellers are not. So beware and contact the seller when wanting something or if you won it, sometimes it is not what they show.
First time I bought something on ebay... 3 books: a novel in good condition, another was in poor condition -should have gone to a charity shop instead!-and the third, a french book that smells so bad of mould that I cannot use it.
I had sold something on eBay and buyer received after ebay banned my account without any reason I told them why my account banned they are told me we are canot tell why
Recommended no one use ebay even for a second
I recently purchased an item based on the sellers description of models it would fit. Mine was listed. Upon hearing of my complaint someone at E-bay cancelled my guest user access code so that I could no longer respond to their e-mails. I was given authorization to return the item for a refund. It was returned and received within the specified date. In the interim E-bay closed out my case for refund because of a lack of communication. Their rep in India refused to listen or acknowledge that the seller had received the item one month prior. I was told to contact the seller. There was no contact information for the seller without going back through e-bay which was being blocked by their cancellation of my access code. In short I'm out close to $600.00, and E-bay claims they have no customer complaints. Don't expect E-bay to back you up if you have any trouble even if they are the source of that trouble.
Tip for consumers:
E-bays action have injured me as a buyer and also the seller by leaving them in the dark about the location and receipt of their returned merchandise
From an ebay buyer's point of view...
If you know what you're doing in e-bay (aware of ebay's terms and conditions, sellers feedbacks, sellers terms and conditions, the good ole fine print, ect) you'll do fine or even great in ebay. Everybody's protected in ebay, so if you want to buy something outside of ebay' terms, don't do it. If something goes wrong, you're on your own.
I've been an avid ebay buyer for a while, I haven't gotten any problem so far. I'm still enjoying surfing and buying from ebay.
Who protects us from the Conman Buyers?
Answer: nobody, sold a laptop for £380, fully working in new condition. Buyer filed an item not as described. Ebay forced me to pay for the return postage. When I got the item back clearly the buyer swapped it for an inferior laptop worth no more than £20.
Ebay refunded the buyer and took £380 out of my paypal account, now I am down a laptop and £380 plus the return postage, ebay fees and paypal fees, well over £400 gone. Buyer has a laptop and £380.
Complete utter joke of a company with absolutely zero respect for sellers.
Shopped many times on ebay and learned it's all about the seller and his/her reputation. I've bought things from 5-star sellers and at times was disappointed so the high feedback doesn't always make a difference.
Do not bother with Ebay, after 20 years of torturing sellers and gouging them with ridiculous fees they are finally get flushed down the internet toilet by many sellers. I am very disgusted with them..
The website is of very poor quality, badly laid out and cluttered, and there is no obvious 2 factor authentication options which would be very nice as they are dealing with my money. It may however be in the mess that is the account settings. The service is good but some of the site needs a total redesign.
I love the variety of products available on eBay. I find myself on the site quiet often just looking at items. Comparing prices, reading item descriptions. I've found that if you check back often you may find some really great deals. You have the option to buy the items now or some you have the option to bid on. Which is one of my favorite features of this site. I won a pair of new plus size jeans for $5.89 plus $10.00 shipping & a new pair of black & white striped Old Navy flip flops for just $4.00 (shipping included). Since sellers are able to set their own prices, you will find some truly ridiculous prices throughout the site. Don't let that throw you, they are plenty of great deals & truly fair price listings there as well.
Firstly I want to tell you guys that I love eBay for nail products. They wrap your product in such a way that theirs no way it can break or get damaged during the time of delivery.
I got my order of nail art striping tapes and dotting tools from eBay yesterday
I must say the quality of eBay products is excellent.
If you want to do nail shopping then go to ebay! :D
Well, it's certainly a legitimate site that you can make money on. Your success largely depends on whether your items are sale worthy and how much inventory you have. Some people make a little extra money here and there. Others have warehouses full of items and make hundreds of thousands a year selling on ebay.com. Your success depends on YOU rather than ebay.com itself. I've had some items on there, and some things have sold. You get paid just like you expect. The only reason I don't give it 5 stars is the fee structure is a bit steep. That certainly will not keep you from making money, but it's enough to make note of it.
I purchased the book on the Colorado Continental Divide Trail-Colorado. I paid over $62 for it. I received an email indicating shipment dates and anticipated expectations of delivery TWICE! I never received this book. I attempted to contact e-Bay and they never responded. They just kept my money and refused to acknowledge their intentional theft of funds from my credit card. I have all receipts and emails factually demonstrating this statement. What a bunch of CROOKS!
Products used:
Books
Agree with most that all the effort it takes to sell & arrange posting/selling or meeting the buyer then you get caned by vicious selling fees. Has taken the fun out of selling and the little profit you wish to make is reduced by these Bandits!
Ebay quality of products are just good in use. Last month in january i had purchased a hand bag of elegance company worth rs. 1500/- it was so pretty much elegant as i have saw in their site. I was very much satisfied with the quality of product which generally other site do not provide.
Seller fees are just ridiculous now. I sold an item for $600 so now they are going to give me a 1099 yet I didn't actually get 600 cause they took $68 to list it and 87 when I sold it. I don't understand how anyone could possibly make and money selling on eBay. Oh and when they took 12% after I sold the item they took 12% after the shipping and sales tax were added. How right is that!
Sold an item on e-bay for $46, and NEVER received the money. E-bay charged me $14.95! How am i supposed to pay that and i never received the money? Also tried to cancel an order and e-bay would not let me do that either because they said it was active but the guy changed his mind -_-. Customer service is not concerned for the customer because they only cared about their $14 that i 'owe'. Its an all around mess and i do not recommend this site to anyone wanting to sell or buy, for that matter. If you want to sell, use Facebook. Its a secure and a great way to get money with no attached fees, because Facebook is free.
I think Ebay is a great site! The only thing you need to look out for are people trying to scam you. Make sure you fully read the description of the item and look at the sellers feedback. Sometimes sellers will put crazy shipping prices but I normally stay away from those
Last 2 items I bought were straight intentionally sent as a scam and incorrectly misrepresented. I got my money back but why would I use a store that wastes my time with fake products. I also sold on Ebay for the last year and the customer base has gone downhill as well.
EBay are broke cause they get fees from sellers but suspend them for selling items online which are expensive and authenticated cause they think everyone broke like them. Such a waste of space, sell else where. If everyone stops selling on eBay they're market price will drop. I say NO to EBAY!
Save yourself a headache and go to amazon to buy and sell. Ebay is a piece of crap by changing the way they print their labels and have you get paid from the buyers. Completely unsafe to use your bank account instead of paypal. I hope ebay tanks now
Overall, my experience has been good, but their policies are very confusing-- so confusing their own representatives have difficulty understanding them.
If you have real trouble with feedback or a bad transaction, you have to keep calling until you get someone from the Midwest because the people in Asia are not very understanding and just read off if a screen.
They do not know "fashion". I bought a cute dress for $20 and it looked fantastic via their website. When I got it, it was like kid sized. I've sent clothes. They rejected items for being " dated". Some I just bought! I think the staff is "dated". Their clothes are hideous. I would have better luck shopping the goodwill.
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