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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user kristyv
1 review
4 helpful votes
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November 26th, 2014

They do not know "fashion". I bought a cute dress for $20 and it looked fantastic via their website. When I got it, it was like kid sized. I've sent clothes. They rejected items for being " dated". Some I just bought! I think the staff is "dated". Their clothes are hideous. I would have better luck shopping the goodwill.

Thumbnail of user kathyb64
2 reviews
2 helpful votes
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October 21st, 2015

I am trying to start a small business, and tried ebay to gain some funds. Ha! In one month, I sold a total of $17.91, NOT including postage spent to ship, nor my materials cost. Ebay turned around and charged me a ridiculous $22.71 fees! I have looked around and found a much better site to work with, so I will be deleting my ebay account immediately.

Thumbnail of user nexusm
10 reviews
16 helpful votes
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July 17th, 2015

PayPal and eBay are owned by the same greedy corporation. PayPal must spend a lot of money lobbying for a monopoly in online payments because they suck to hard to have earned this monopoly fairly.

EBay and PayPal both reserve the right to shut down your account without any reason or justification. I didn't realize why, until my accounts were shut down despite a 98% positive feedback score. Of course they kept all the money in my account.

I am boycotting eBay and PayPal as a result. Amazon is better than Google Shopping because eBay's search results come up in Google Shopping search results. Ebay results show up as $0.01 on every type of product you can think of. This makes the features that allow you to sort by price completely useless on Google Shopping.

I will stick to shopping on Amazon until Google Shopping adds a filter to remove ebay spam from my search results.

Thumbnail of user apostler
1 review
5 helpful votes
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April 15th, 2015

Ebay customer service is the worst ever!
It's been 3 whole months that a hold and restriction were supposed to be removed out of my account and up to this day they still have not removed it. They took my money 3 full months ago and my due balance to them is reported $0.00 and yet they refused to remove the hold. They keep tossing me from one department to the next, they keep telling me within 24 hours, within 3 days and nothing was done. Yesterday i spent over 2 hours on the phone with them and they said in 24 hours; well it's been over 28 hours and my privileges are still restricted. Ebay DOES NOT care about us, they will take your money in 2 seconds but will take months to do their end of the bargain. I will never recommend ebay to someone again and i will continue to speak about my total dissatisfaction with ebay. You all are a bunch of crooks.

Thumbnail of user anthonyr1697
1 review
2 helpful votes
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April 6th, 2023
Verified purchase

I've been a very active eBay member for 16 years and was recently the victim of a scam that cost me $755.00. I always believed that eBay and PayPal protected buyers from this type of conduct but boy was I wrong. EBay did absolutely nothing about it after I fought for over two weeks for action. After I became frustrated with the lack of assistance I went to PayPal with a similar result. EBay now refuses to do anything since PayPal was involved. Would be nice to know that up front but it appears that's all part of the plan. To add insult to injury, eBay refuses to post my negative feedback on the sellers profile thereby leaving other ebayers to fall prey to the same scam. Please be mindful when using this platform and do NOT do business with Rebuilt Engines for Less out of Florida.

Tip for consumers:
This seller is fraudulently selling damaged goods and using eBay and PayPal policies to his advantage in order to continue these practices. This is criminal in my opinion.

Products used:
I couldn’t use the product shipped to me as it was non functional. The seller acknowledged agreed to send a replacement then stopped responding and never sent the item.

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Thumbnail of user patm48
1 review
0 helpful votes
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October 23rd, 2013

I've been selling on EBay since 2001 both Auction and Store. It's the worst!
People use it to scam you all the time. I just stopped selling on there they have no protection for the seller at all. I shipped out a $400 rare game system new in the box and the customer said he didn't get the correct system they shipped me back a different system and ebay refunded all the money to the customer even thou they left pictures on the system and it was registered thru Nintendo in there name. Ebay did not care I lost out. Then they told me that they will look into removing them from ebay big whoop! Go ahead and buy something and say you received something different and ship back that cheap thing and you will make out big time!

Thumbnail of user mariob41
2 reviews
2 helpful votes
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September 4th, 2016

I've used it for four years and I have few complaints. I've even sold on it. The customer service is fast, considering it's a massive organisation. Most things are thought of and the site is comprehensive. I've had a few issues with buyer and sellers, but they've usually sorted themselves out. The protection on purchases also is really good. Allows the buyer and forces the seller to be ethical.

Thumbnail of user gabbyf
9 reviews
26 helpful votes
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October 12th, 2010

Besides all the latest changes in this website, the people are always on, know good bargains, just realize you are utilizing a long time site that's been around. Buy from Top Rated Power Sellers, or those who do not have tons of Negatives.

Thumbnail of user dob36
4 reviews
7 helpful votes
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May 27th, 2017

I have been on eBay for many years since the early days when you could buy lots of sketchy stuff on it. I give my rating of 5 stars, but I would prefer 4.5 if that were an option. It's not a perfect place all around, and it's strengths are definitely in it when it comes to buying and selling is a little more of a hassle and they take a decent chunk of money out of your revenue. But out of all the years I have used it, for probably every 20 or 30 items I've bought, I've sold one thing. When I consider all the great deals I've gotten on eBay, they regularly have much better deals than Amazon and whatever else I can find through Google shopping. Once in a while, I will check other websites and find they have better deals, but it is rare. Ebay is the way to go for getting consumer products for a fraction of the cost, and many sellers offer free shipping on their items. You rarely see that on Amazon unless you're a Prime member.

Thumbnail of user mikec230
1 review
2 helpful votes
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July 7th, 2016

They have created so many protections for the buyers, that the seller now suffers. Your excited to sell a product, and your anxious buyer pays immediately with a verified PayPal account. Great news right? Not so anymore. The payment will remain pending until you jump through several hoops to ensure the buyers gets what they paid for. It has to be shipped, received and buyer satisfied so once payment is made it can take a week to see your money. So if your selling something precious to get some much needed cash, find another outlet. Not only do you have to wait a week for your money, your out the money you had to pay to ship the product. Oh and don't forget the 10% selling fee from EBAY and the fee PayPal charges to allow such a "easy" way to get paid. I think I'll give craigslist a try...

Thumbnail of user krisk96
1 review
2 helpful votes
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August 12th, 2018

Ordered in beginning of March, finally received my order in August. Shipped rom US to Canada... took 5 months? WHY?
It would have been easier ordering from India or China.
Ignored most of my emails, then finally replied after months with false information...
When my ordered finally arrived... it was short. Again ignoring my emails, I have to proceed with paypal to retrieve my stolen money.
Rotten company to the core!

Thumbnail of user rs172
4 reviews
19 helpful votes
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May 3rd, 2017

After about a year buying from (never sell) ebay market, I've learned not to trust the majority of sellers on ebay, despite all those high ratings, which I believe to be unreliable or untrustworthy. Having ebay to go after the "bad apples" on ebay can be a pain by itself. So, to save yourself some pain and horrible buying experience, don't fall for cheap advertisement and especially don't believe those high ratings you see for the sellers. I would stay away from ebay!

Thumbnail of user ryanb157
1 review
1 helpful vote
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January 12th, 2018

Ebay is great until you run into an issue and have to call customer service. I had a buyer that had buyers remorse. Since I marked the item as no returns accepted she tried getting ebay to make me refund her money. I spoke with customer service probably 4 or 5 times. Every time I spoke with them they would say they had my back and that this is a clear case of buyers remorse. They would say they will not honor the return and I did everything I was supposed to do and more. Every time I called they would tell me one thing and the next couple of days I would see on my account that the complete opposite would happen. In the end after being lied to so many times, the buyer was refunded and kept the product. So i lost $70 and my merchandise. Moral of the story, do not listen to a thing Ebay customer service says. It doesn't matter.

Thumbnail of user stevep58
6 reviews
15 helpful votes
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February 24th, 2014

I used to buy & sell a lot of items on ebay, although I did more buying than selling. I rarely use the site anymore. The fees rose to the point where it was no longer practical for a "small" seller such as myself to sell on ebay because I was nearly giving the item away after ebay & paypal fees and shipping. I do not buy much any more from ebay because the vast majority of the items are "Buy it Now", which means in most cases it is not really an auction site; this took the fun out of it for me and made it more challenging to get a good deal. I rarely see a "buy it now" price that beats the price I can find elsewhere.

Thumbnail of user haroldh351
2 reviews
9 helpful votes
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May 23rd, 2022

Ebay charged me to list my two items. YOU took them down saying they are counterfeit. I am highly upset over this. My items were bought from the largest coin dealer in my city and were authenticated. Ebay you took my money and called me a liar. I tried all your contact customer service and was never able to speak with anyone.

Service
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Thumbnail of user paulb353
2 reviews
2 helpful votes
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July 23rd, 2017

They used to be a great site, I've been buying and selling since 1999. Before there was PayPal, site has received numerous updates over the years. My issue is that these days they are so buyer friendly it is too easy for sellers to be ripped off by scam artists, it is very disappointing as this used to be a great site.

Thumbnail of user jl131
1 review
1 helpful vote
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July 5th, 2016

Beware of eBay seller cell-plaza, they do not honour the warranties that they state in their item description.

I bought a Nexus 5 phone from them, whose GPS unit stopped working after a few months. When I contacted the seller, they said that to replace it, I would have to pay for 40% of the cost of the phone in addition to paying for shipping. They had stated on their item description that they would provide a full 1 year warranty on the phone, which they have lied about.

Just posting this so that other buyers will not fall into their trap.

Thumbnail of user charlesk1716
1 review
1 helpful vote
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October 26th, 2023

Never Never again Ebay. Let's send a message by putting them out of business! They want access to your checking account. They want your social security number, your passport & your license. 100 % Communism. Then your info gets sold or leaked. No thanks.

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Thumbnail of user cristinad4
1 review
5 helpful votes
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November 11th, 2014

Prior to selling my unwanted branded clothes here, I read reviews for this website. I should've listened to them but I was thinking "I don't need these clothes anyway, the most I can get is probably $60" and boy was I wrong. I sent 28 items, all the brands they accepted, no strains, no over wear, and they've only accepted 7 items. Seriously? And the total cash I earned was only $32. I sent over one jean that I saw on the accepted brand, when they said it was unaccepted brand, I rechecked and saw that they have taken that brand off. They scam and most likely use the rejected clothes to sell on their website, and you can't do anything about it. They're lucky I don't have any attachments to those clothes. I'm in need of giving away my old clothes, but I'm going to give it away to GoodWill or the Salvation Army! This place will make you punch the computer screen and want you to cuss the living hell out of this company. Never again. I'm very disappointed in the offers they have given me.

Tip for consumers:
This place sucks. Don't sell your clothes here. I sent the best branded design clothings here.

Service
Value
Shipping
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Thumbnail of user tinaw136
1 review
1 helpful vote
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April 7th, 2018

My eBay account was hacked, and the hacker made unauthorized orders and charged by Paypal account. EBay's system didn't catch the suspicious order and let it go through. After calling them multiple times, they had no empathy to my experience, and indicated they took zero responsibility for it. I'm very disappointed by their service, and will close my account and never use eBay, ever!

Thumbnail of user vitalv
1 review
2 helpful votes
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February 1st, 2017

I bought a Christmas tree, but I got a snag (seen in the photo). Of course I sent it back. In accordance with the Buyer Protection policy I had to return the money for the return delivery. I have just been robbed at 2000RUR. Ebay is not in compliance with its rules and also cooperates with the obvious scams, hanging labels them "top sellers".

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Thumbnail of user lensb
2 reviews
1 helpful vote
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October 9th, 2018

I used to buy from ebay very often and didn't experience any bad things. I didn't get my orders few times but got refunded really quickly. One not so good thing that there are some competitors for Ebay now and they often offer better prices than Ebay. That is the only reason why I often choose other sites than Ebay to buy something from.

Thumbnail of user rodb54
3 reviews
7 helpful votes
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July 16th, 2018
• Updated review

Don't fall prey to Ebay and Paypal! If perhaps you can't get your money back. You have a legal right to call your bank or card company and file a dispute you will get a temporary credit while the fraud division investigates... Make sure you copy and paste or screen shot all information from the transaction to provide in your defense... 100% fool proof

Not for sellers any more!
July 5th, 2018
• Previous review

E bay use to be the best place to sell; not anymore. Their fees are too high.and. Buyers have all of the rights...

Thumbnail of user garyj519
1 review
0 helpful votes
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December 29th, 2021

I was told my case is closed and will not be given any refund. The item never arrived at
My home even thought they said it had and someone was at the door to receive it. The
Seller only responded a handful of times and eBay claim to have looked into it prior to that after I ask them too. I had too ask them to step again days later because it's saying I never ask for their help. Same night I receive a email your case is closed because you received your package.

Thumbnail of user robc66
7 reviews
17 helpful votes
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July 15th, 2016

Always buying there any staff for my gadgets and home.
Like, you just sitting at home and after pressing few buttons you receive the phone. You don't even need to get out of home.
There are a lot of great sellers and official shops on ebay, with the ratings and user feedback.
Love it!

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