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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user andyfok3638
1 review
0 helpful votes
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July 22nd, 2023

Bought a golf club located in Florida. Paid $150 including shipping thru eBay international shipping. Item is supposed to ship to Toronto Canada. Instead it was shipped to eBay shipping centre in illinois. Sit there for 3 weeks. There is no way to follow up. No customer service email address or phone numbers to call. After the scheduled delivery date, I submitted a refund request and gets only $96 back. Get ripped off over $50 and wasted 3 weeks of my time. Terrible experience. This site is famous and used to be good but it is now a scam. Read others horrible experiences and you will know. BBB reviews are 1 star. So is all the other reviews site. Government should look into their practice and fine them or shut them down.

Products used:
Golf club

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathra
1 review
0 helpful votes
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August 28th, 2022

I do not advise anyone to deal with this company. I had a bad experience with them. I bought a toothpaste through them that expires after twenty days and I have never used it and sent it to the seller before the specified time and I did not return my money and did nothing ebay I do not advise anyone with this company

Thumbnail of user saimai7
1 review
0 helpful votes
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October 13th, 2023

They donot have real time agent to resolve issue, poor customer services, bad policies to have an account and doing business, they start charging too much fee, they charge fee on taxes which increase their % margin. This platform should be banned now very unethical business practice.

Thumbnail of user sandraa112
2 reviews
0 helpful votes
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April 9th, 2018

$8.95 each, free shipping... they are beautiful. Made in India... comfortable... and truly beautiful... I find a lot of good deals at Ebay... love shopping there... first place I look when I need something... and love their Ebay bucks... it may only be a couple of dollars saved... but that is a couple of dollars I did not have to spend...

Thumbnail of user rosamarryf
1 review
9 helpful votes
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March 31st, 2019

Sellers receive no support when we say No l As is that's what that means. All a buyer has to say is that it came damaged. How simple is that on getting your money back. Make a claim thru the post office. Horrible experience for a seller I would never refer your company to anyone. Thanks for my new seller experience.

Thumbnail of user trinab5
1 review
8 helpful votes
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July 21st, 2015

Yep, closing their "doors". Not surprised. Wondered if was going to happen as I had good service prior, good pay outs etc. then, sent in a brand new lululemon tote bag, few lulu shirts and shorts and offered me 30.00. Whatever. If you get the chance though, check out the crazy markdowns NOW. Selling everything for 6.95 with additional 30% off.

Thumbnail of user naen2
1 review
2 helpful votes
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July 19th, 2015

I bought an Ann Taylor skirt and American Eagle sweater for a total of $10.28 including shipping! To get great deals I used the $10 off my first purchase deal, which you can also get by clicking on this link liketwice.com/U7Ryt. I found some other really great stuff recently, like a J Crew trench coat style jacket for only $20!

Thumbnail of user shannonb513
11 reviews
4 helpful votes
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September 1st, 2020

I assume this is one of the worst platforms I've ever seen in my whole life. Recently I ordered a bagpack and I really want to tell you that the product shown on their website was different from what they sent me. Also, customer service is very bad they're never helping with your issuance, they say they're connecting later.

Thumbnail of user alank24
1 review
5 helpful votes
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June 15th, 2015

EBay sent 20% discount vouchers today valid until midnight. Voucher code did not work. Hidden in beaus complicated customer service pages is a note saying that they pulled discount due to high demand. Not on terms and conditions. What a con.

Thumbnail of user vickk
2 reviews
0 helpful votes
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April 22nd, 2016

I order the Heavy duty Outboard Motor Boat 2 Stroke Portable 6 HP Propeller Shaft Engine and paid for $675.25. I didn't received it. And the Ebay instead of helping buyer closed my case.Its unbelievable that protection plan is not working. They are just lying you. Never trust Ebay or Seller dukeivorypq /named Kelly.

Thumbnail of user marial1552
1 review
0 helpful votes
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June 9th, 2021

I have been on ebay since 1999. I believe that was only a couple of years into their existence. It wasn't perfect but it was generally user friendly. In the last 2 years all of that has changed. Different culture altogether - no service, lack of communication prior to systemic changes, dishonesty in consumer relations.
Latest: A "reference number" on an online issue sent to higher levels for resolution, two days later, turns out to be the conversation id for the phone call! I suppose that it gets the seller off of the line without actually addressing, nor caring to address, the issue but why bother to have a help line?
Many issues, many calls and NONE have resulted in any action.
Dismissive of the people that make the system work - sellers and buyers - corporate America, isn't it great?
I have made my last purchase on ebay and selling will also be in the rear view mirror. There are other better platforms

Products used:
ebay service

Service
Value
Thumbnail of user jense19
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

As is required, there was a 30$ fee for my 200$ sale (way too much). The money ebay was supposed to send to my account was roughly 160$, so why is there a message telling me they are sending 130? They are stealing my money and there is no effective way to contact anyone about the issue. Will never use ebay again.

Tip for consumers:
dont use this site

Products used:
na. I am seller

Value
Quality
Thumbnail of user stefaniec5
5 reviews
9 helpful votes
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March 30th, 2015

Was an occasional buyer and seller on eBay for years, with 100% positive rating both ways. Will be canceling my account now because site no longer maintains customer service in any capacity (!) ("Customers" - what's that? Who needs it?) Not even some fake overseas call center, text line, chat... nothing. Site is full of lies about "contact" options and "satisfaction guarantees", but when tried, these links all go to useless Q&A pages while dishonest sellers defraud buyers, take the money and run. And there is no recourse against it. I lost way too much money to two dishonest sellers in a row and without any way to get a hold of eBay. My heartfelt advice is to STAY AWAY.

Tip for consumers:
Don't shop here! You will regret it!

Service
Returns
Thumbnail of user tineh10
1 review
5 helpful votes
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March 27th, 2015

I have seen nothing but terrible reviews from people who sell their things to this company. I was just looking to shop. I purchased five items. I had to contact the company three times before my package arrived because they rely on USPS. My box seemed stuck in postal limbo. Customer service only said it is PROBABLY not lost and were very dismissive about my concerns.
After an unusually long waiting period and being made to feel like an idiot by their customer service, the box finally arrived. Two of my five items were wonderful. The rest of them were utter crap. One was even missing a button. Very worn-out looking pieces of clothing.
I foolishly thought that the negative reviews from people selling to this company meant that they had very high standards. I couldn't have been more wrong.
Do not buy anything from this company. There are much better places to get things online.

Thumbnail of user sarahr167
2 reviews
4 helpful votes
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August 5th, 2017

Like some other reviewers, they told me they weren't interested in clothing I sent them. To my surprise, I saw those same exact clothes selling on their website! So dishonest... I'm glad the company is dead now.

Thumbnail of user jakem7
12 reviews
38 helpful votes
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September 13th, 2011

Ebay.com – now who doesn't like ebay? I've bought tons of sups there. Just make sure that you transact with power sellers or check people with lots of good reviews. This is the best buy and sell site for me. 5 stars!

Thumbnail of user sarahw177
3 reviews
13 helpful votes
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March 15th, 2017

Love Ebay, have had a few misses but that's mostly on clothing that has shrunk in the wash (watch out for that and get actual measurements!) Non-clothing purchases have all been excellent: Refurbished electronics by top technicians (I'm using my bargain Acer Aspire E15 to write this review), bargain books (that don't have Amazon's 3.99 shipping fee), vitamins and cosmetics. Great finds all around especially if you're looking for hard-to-find items.

Thumbnail of user glendam165
1 review
2 helpful votes
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July 30th, 2021

So I have written a review prior to this one but now I have more to let people know! Ebay is using a Managed Payment scheme now! Please know this, they are not managing your money. They have a third party involved that they do not tell you about up front! They have cost me a grand and now they are holding six hundred dollars and refusing to give it to me! I am not the only one they are doing this too either! Check out the phone conversations for yourself on our YouTube channel the truth! We have also turned them into the IRS and Better Business Bureau. We will also be posting their online chats as well! This is speaking from recent experience SELLERS BEWARE

Tip for consumers:
Sellers look for another platform ebay are plain out crooks!

Products used:
Ebay.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexanderg74
1 review
2 helpful votes
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December 4th, 2018

With everyone's reviews and my long history of ebay.com, I have made a detailed review about ebay. It's broken down so it's easy to read. Check it out here on my money saving blog galizer.com https://galizer.com/2018/12/03/should-i-use-ebay/

Thumbnail of user jamesb284
2 reviews
1 helpful vote
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November 13th, 2015

There is no question that money can be saved using eBay. I bought a fair number of replacement belts for one of my knife sharpeners and saved a significant % in so doing. I've ordered too many from one source that only allows 4 or 5 boxes of belts every 10 days. However, anything other than brand new and I would go elsewhere to purchase such as Amazon.com. They truly back up all of their sales. I've had some bad luck buying refurbished or damaged goods from Amazon but they have always come through on their gaurantee's. I did make 1 purchase through eBay where the seller's account was compromised and eBay reimbursed me.

Thumbnail of user jang42
10 reviews
12 helpful votes
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March 14th, 2016

Yeah, everybody knows about it, and many of us look there first for most everything on-line. I am no different. Great for craft items and bargain costume jewelry. I've had great prices on musical instruments, clothing from India and a lot more. The trick is to become an ebay-oholic and do heavy research, checking new sellers and used items for deals. But that can be dangerous if, like me, you can get carried away.

Unless something is truly unusual, don't buy from the first seller that offers it, especially from China. Also be aware of shipping fees which are not always obvious, especially if you have been looking at "free shipping" things for a while. Finally, some real deals can be had under "ending soonest." You might catch something others have missed. Again, when under a deadline, be sure to check shipping costs!

Feedback can be helpful, but eBay hassles sellers for good marks, who in turn hassle us, the buyers, albeit usually nicely.

Tip for consumers:
There are scams on eBay. If the item is not expensive, I don't worry too much. But heads up! Read the article on eBay scams on this site.

Thumbnail of user ernestm38
1 review
4 helpful votes
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July 30th, 2017

I'm a long time eBay user, and fan of eBay! Loved them for years! Had my first real problem with them after 20 years last month. Called and asked for help. They basically told me to fly a kite! After 598 purchases I guess my account was hacked and I bought an item that was shipped to the hacked address. 598 purchases, all shipped to the same address but one, and ebay told me it must be right, no issue. I had called paypal before I contacted them! Paypal, said eBay had been having many issues, and my problem was one of them! I hate Amazon, but I can tell you their customer service is amazing! EBay customer service is a joke. I'd love to put an adjective in front of that, but you can use your imagination!

Thumbnail of user yusufk31
1 review
0 helpful votes
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December 30th, 2021

EBay use to have amazing phone and online support! Now it's near impossible to contact anyone with any questions as you have to go though there little automated system which is complete nonsense!

Also I've been getting a ton of scam buyers, people in other countries stating they're here in the US for a short time and wanted to purchase my item before leaving. Another guy with 2 stars no purchases in over 2 years and his house is blurred out in google maps!

After I sell my last couple of items on eBay and hoping not to get scammed, I'm never using eBay again!

Thumbnail of user sharanyans
26 reviews
54 helpful votes
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May 20th, 2011

I have been using ebay since 4 years. Already purchased more than 20k value products ( books, service, sites, scripts, etc) from ebay. Payment & Delivery 100% Safe. Recommended marketplace for all online sellers & buyers.

Thumbnail of user willyw3
7 reviews
32 helpful votes
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May 11th, 2019

Sometimes you don't know how much a product is hyped and what features have been hidden, so it's good to buy on eBay from a normal store and be able to return the item, unlike going in to their store and being unable to return it easily. That's really the only thing good about eBay now.

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