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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user jenifers13
1 review
0 helpful votes
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September 8th, 2018

After 15 months on ebay i would say i've had all good experiences as a seller and as a buyer. When buying I check Seller Reviews and if something sounds hinky I'd rather pay more than get jerked around. My seller experience is okay except US P. O. took too long once and buyer complained to ebay furst, not to me. I monitored it and it finally arrived late and he was disappointed but sometimes mail does get delayed or take a long time if someone in rural area or gets stolen in high density residential area. And I am not responsible for porch thieves!

Thumbnail of user casperv2
6 reviews
7 helpful votes
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October 17th, 2013

Used to buy and sell. Only got burned once on a dvd that was only a buck or two. No longer good for selling. By the time they get done with the fees, percentages both for ebay and paypal; a seller gets little. The buying end of it has gotten too many dropshippers listing pages upon pages of the same boring entries. It used to be like a big interesting flea market with bargains abound from individuals like you and me. Now its just a big walmart style dropshipping store. You can still find the rare seller who is emptying their garage; but you have to wade through search engines and pages of dropshippers. Boring!

Thumbnail of user luish37
1 review
2 helpful votes
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July 11th, 2017

I've been having a lot of difficulties with EBay lately as a buyer and also as a seller. Most recently I purchased a very expensive part for my race bike. The seller used the USPS for delivery. Problem began when according to post man said item was just left in the bushes rather than by my front door. Item did not fit in the mailbox! Someone probably just snatched up as they walked by! Why send an expensive item without signature? Seller said tough luck, it shows delivered! Ebay resolution sent an email saying the same! So im out of the $$ and no item! Wheres the buyer protection they claim? Good bye Ebay. Im done buying and selling on this site!

Thumbnail of user chrisd256
3 reviews
4 helpful votes
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October 9th, 2017

I'm buying and also selling in Ebay, for more than 8 years now, and i believe that is almost the biggest electronic market around the world. There is always some exceptions with some of the sellers, that they don't follow the rules but they are so few, that you don't need to think about them. I recommend it to every one of you.

Thumbnail of user carlose27
51 reviews
215 helpful votes
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November 29th, 2017

This is safer than Craigslist. Ebay still has its share of problems and after MANY years of use I have had problems with sellers and buyers with every kind of problem imaginable. My favorite feature is earning eBay Bucks with every purchase which you can redeem after every quarter period. It is relatively safe to do business with. There is no perfect place.

Thumbnail of user reginar54
Gina R.
3 reviews
6 helpful votes
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July 27th, 2018

I've spent so much money over the years. There are good sellers there, but there are a lot of lousy scam artists. When Ebay and Paypal allowed a seller to scam me by selling fake hair extensions listed as human hair, that was the end for me. I eventually had to file a charge back with my credit card company and it was a hassle, but I did get my money back. It's not the Ebay it once was.

Thumbnail of user philh477
1 review
3 helpful votes
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May 6th, 2021

We ordered an air filter from EBay for our John Deere mower. Motor Parts, their vendor in China, sent the wrong part.
EBay was to send the return label but that hasn't happened.
Motor Parts has dropped the ball too.
I'm out about $20 so no big deal but I will not order anything on EBay again. Too many silly emails, email pictures that would not go through. So... on and on.
Phil H
Sequim, WA

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Thumbnail of user kelseyb211
1 review
0 helpful votes
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April 19th, 2023

Ebay has updated their policies to where at any time for any reason or with no reason at all they can permenantly suspend your account. This also means any sales you've made that are pending in your account will NEVER be paid out until they lift the suspension. #1 This is illegal. You cant hold others hard earned money and never release it to them. #2 I called eBay myself and spoke with someone who told me they have no idea why they suspended my account and that everything looks great. She insisted that it was Ebay's choice for whatever reason. When I asked to know what the reason may be, she denied my question and said sorry thats just eBay's decision. I looked dit up and apparently sellers who have sole thousands of items in the past with 5 stars also got permanently suspended for NO REASON. Do not use this as a selling app! They are sketchy and a waste of time to sell on this platform.

Thumbnail of user markw788
16 reviews
127 helpful votes
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June 15th, 2021

Extortionate selling fees. No protection for sellers. Feedback is a complete farce no protection for sellers just buyers who are allowed to scam sellers out of thousands with the threat of poor feedback. Waiting for the day when other on line selling and buying sites come on board. There are a few like vinted but the more out there will eventually will mean ebay will be a thing of the past. Greedy unfair and totally unreasonable springs to mind.

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Thumbnail of user inezl
4 reviews
3 helpful votes
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May 17th, 2012

Ebay is great. Sometimes when I don't know where else to find things, I'll go on ebay and they'll have them. I got jipped once, but ebay protection helped me get my money back. They're great! They really care about their customers!

Thumbnail of user mariahh7
1 review
7 helpful votes
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June 5th, 2015

I've spent over 1500 dollars with eBay this past month & when a problem came up & I immediately contacted them, they had the worst customer service & where unhelpful to say the least. Long story short I never received an item that was nearly 300$ the site says they give 100% refund but that is not accurate. I'm out the whole 300$. I would have to agree with another reviewee that the IT group are very clever in making the site convoluted, confusing, circling, delaying and confusing. Which is probably why I had the issue to begin with. I would highly encourage buyers to stay away from eBay.

Thumbnail of user charlesc58
1 review
2 helpful votes
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February 10th, 2014

I would have rated it a 5+ star site for sure. No doubt about it. The good old days sure were good! But seeing I am no longer allowed to use the site in any fashion although I have sold over 1,000 items and always treated the customer right (even the ones that ripped me off) how can I rate it more than 1 star? Disappointing. Can we add a 0 star rating option to jabber? A life time ban for people that were making a living by running a fun and successful business seems kinda rude. I hope that ebay is not intentionally doing this and it is merely a by product of a good intentioned idea gone seriously amuck. By the way, I was banned back in 2011. I tried to make another account on ebay a few days ago with no success and am just now looking around and hearing the stories. I hope the miniscule amount of power my review has can help ebay look around too because I sure do miss it.

Thumbnail of user jeannej2
1 review
4 helpful votes
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March 6th, 2016

I have been buying and selling on ebay for about 4 years. I have 100% perfect feedback. However, I gave 5 customers out of over 100 this last year their money back without making them go through the resolution process with ebay. As a result I went from superior seller to below standard and cannot now list more than $100 worth of items each month, they put my items on the bottom of the category and some other baloney like that.

Where else would you get a D or an F for 95% of doing things the teachers way! In addition, they keep changing their free listing policy. For the last year, you never know what the policy will be. I am not sure what their game is, but I am not playing any more.

I will neither buy nor sell on their site. Nor will I use Paypal because they imposed some delays in my ability to access my money, which I think are related to ebay. This is fair warningkeep away from ebay and paypal.

Thumbnail of user gpt
1 review
3 helpful votes
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December 27th, 2015

We pride ourselves on our customer service while providing high quality testing equipment at unbeatable prices. Unfortunately in this particular instance, we were unable to satisfy the reviewer even after offering the instrument at below the listed sales price. We have a 100% positive feedback on ebay, and invite any prospective customers to contact us for referrals or come visit us at our retail store in Pooler, GA. If their is any questions, comments or concerns about the aforementioned review, we welcome anyone to reach us at www.gp-technical.com, or via e-mail at *******@GP-Technical.com

Thumbnail of user jonathanl25
31 reviews
80 helpful votes
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September 30th, 2018

Site charges you for every little action beware without notice you'll have racked up a small bill after listing items even items not sold. I will only list large selling items do not recommend for multiple cheap items. Site navigation is horrible for sellers and there should be alerts prompting any type of fees. You are also getting fees when on mobile devices the default option to relist items automatically charging you up to x8!

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Thumbnail of user kellyw62
1 review
6 helpful votes
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November 5th, 2015

I never used the service but I see that a lot of clients are very angry with Twice. I read that they went to Ebay Valet after closing down. I don't know who was responsible for all the obvious theft in that company, but it would be easy enough to file a lawsuit against them, to contact business pages like Forbes, and to contact the co-founders of Twice. In their goodbye letter they left their names: Noah Ready-Campbell and Calvin Young. If you guys were stolen from you should be making an uproar in the places where it counts. I hope you guys get your money back!

https://www.liketwice.com/

http://sellforme.ebay.com/home

Thumbnail of user jheanyllh
1 review
3 helpful votes
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July 13th, 2018

Selling items on ebay is a ridiculously stressful endeavor. Hidden fees and difficult listing process. The people who buy things are so hard to deal with and so incredibly picky as though they are buying from some high end boutique. I am selling a USED product, duuuuuuh..

Thumbnail of user krisi6
8 reviews
5 helpful votes
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July 6th, 2017

Most everything is cheaper some where else, usually Amazon.com

Warranties are represented frequently that do not exist. I bought a couple of items with Full Factory Warranty and soon discovered it was BS. No warranty.

Good luck with Ebay or PayPal dealing with problems, difficult to access Customer Service and the process is so convoluted as it is designed to wear you down to where it is not worth while to collect. So you just lose your time and money.

I used to buy a lot on Ebay years ago, now it a venue of last choice and high risk.

Selling on Ebay is way expensive and they charge fees even for the shipping costs I pay.

Ebay S*ckS.

Thumbnail of user henryp44
5 reviews
14 helpful votes
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November 16th, 2017

I'm an experienced ebay buyer during 15 years.
In all that time, I've never had a bad experience with american sellers.
But since many asian sellers came here and I got something from them, I had some bad experiences.
Afterall it's an awesome site if you want to buy high quality american made products.

EBay gets 5/5 from me.

Thumbnail of user websterw12
2 reviews
2 helpful votes
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December 15th, 2013

Terrible for sellers. Usually starts off nice, but after you've been selling for awhile, they can ban you for no reason, reduce traffic to your site, limit your ability to sell, all while still charging their ever-increasing fees. They appear to make things easier for you but end up taking more of your money. E.g. Shipping is integrated, but they also take a percentage of your shipping fees in addition to the fees they're already taking on your items. After selling for one year and calculating all expenses, ebay ended up with 40% of my sales, not 10%. Sell on Amazon instead. Products sell faster and for more money. Fees end up lower than ebay.

Thumbnail of user toddf33
2 reviews
1 helpful vote
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January 26th, 2018

We have done a fair amount of business with ebay since 12/2017. Recently, we ordered product which our postal service claims they delivered, however, the items were not received. The tracking log did confirm it was delivered as they stated so they assume no responsibility for the loss. If you honestly think the delivery service is a fail safe experience you haven't done much. Research if items were always delivered as stated we wouldn't need to insure packages against damage, loss or theft. A larger tickets item would have forced me to litigate but small loses are the cost of doing business. Anyway Buyer beware you are not protected but the seller and their delivery service is., T Funk

Tip for consumers:
If buying on ebay, request delivery with signature or you risk loss without means of recovery when buying.

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Thumbnail of user thomasg2058
1 review
0 helpful votes
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January 2nd, 2023

How many times have I received items that were described as being perfect and was received with grinding marks, dents just generally miss represented. I return the item after explaining to the seller what was wrong. Not leaving a neg feedback which I regret now. But find out when I go to bid on a item at a future date that I have been band from bidding. Banning someone is only supposedly for not paying for a item you won not as a tool for retaliation. I've contacted ebay and was told (we can't force someone to sell to someone they don't want to). Then please give me a list of sellers I have been banned by and why.

Thumbnail of user mountains1
114 reviews
243 helpful votes
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September 30th, 2019

Quite honestly I have enjoyed huge success shopping on ebay. My purchases have included several pieces in a discontinued Spode pattern, designer fabric, a replacement Mercedes radio, vintage sterling pieces, light fixtures and more. Each seller has comported himself professionally, honestly and efficiently. I usually make purchases as a guest -- I can never remember my password. All in all a smooth and practical shopping mode.

Thumbnail of user lillyo1
46 reviews
93 helpful votes
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August 10th, 2014

Ebay isn't what it used to be. I was an Ebay lover... buying and selling all the time... now I prefer to buy only for a while. Selling has turned out to be more paying, more charges... more invoices... and shipping costs that usually there is nothing left. I found this local site called Bookoo.com that is all over US... Im definitely checking it out.

Thumbnail of user travisb487
1 review
2 helpful votes
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January 10th, 2023
Verified purchase

I purchased an item from M.A.S.K Gator for $550. It was a pre-order which that is my fault for not knowing you couldn't sell pre-orders on eBay. EBay allowed this seller to sell 30 of these items. The seller took the $550 from all of us and never sent the items. When we reached out to Ebay we were told too bad so sad. The seller got away with over $18,000 from his fake listings and all eBay did was cancel his account. He was never held liable. This is one of those situations where I feel Ebay should've stepped up and helped all of us out instead they turned their back and said it's your own fault. Don't trust the hundred percent moneyback, guarantee or buyer protection because it's a load of BS..

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