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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user ronaldh91
2 reviews
1 helpful vote
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March 22nd, 2018

I think the sellers that use Ebay are of a lower quality and ebay does not hold them accountable for misleading ads in an attempt to sell items. I have been misled to many times and then force to pay the return shipping for an incorrect or junk item. I am done with ebay and their shifty sellers.

Thumbnail of user dwughts
1 review
0 helpful votes
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April 24th, 2022

I ordered a product through smart Shopper 26 on the eBay site. I never received the product. The tracking stated that it was delivered to another zip code (other than mine). Smart Shopper refused to replace the lost item and the eBay money back guarantee is not true. They just use the gimmick to get you to buy through them. They also use USPS to deliver your item and it could be dropped off anywhere. Beware,,,,

Thumbnail of user anht92
1 review
1 helpful vote
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October 9th, 2023

I move to another country and change my phone number. All I need is getting back my acc but just only Auto reply answer me. It's need me call them back cause I'm out off list countries they can call. I am there customer since 2016. Feel upset alot.

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Thumbnail of user tjl4
3 reviews
19 helpful votes
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May 2nd, 2021

Ebay's approach to selling is to let the buyer and seller do their own thing. On multiple occasions, I found myself completely involved with the seller and everything was dictated by them. I believe that Ebay should get to the problem before they become a problem. Don't wait on the sidelines Ebay, have more control over the sellers.

Tip for consumers:
Research what you want and buy locally. The prices are usually the same and there are no long deliveries wait times.

Products used:
car parts

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Thumbnail of user thomasj761
1 review
2 helpful votes
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July 5th, 2020

If you have not heard yet several executive level employees at eBay conducted a multi month Schmeer and harassment campaign against a married couple due to their negative reviews about eBay. The criminal acts included sending a severed bloody pig head to the couples residence and acting as the couple posting sexual advertisements on social sites. This is yet another example of the technocrats believe they are superior to average Americans. It takes the average American, and all of the average Americans, to boycott eBay and truly create change that would benefit the common citizen of America.

Thumbnail of user danl115
2 reviews
7 helpful votes
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June 2nd, 2017

If you want to know just how bad ebay really is, Try and buy a power supply for your computer. Fifty percent of them claim to be unbranded generic power supplies, But when you get it in the mail, It's a Kentek power supply, Absolutely the lowest of the low quality power supplies in the entire world. These scammers hide the brand name of the unit in their pictures, and claim it's unbranded, Because they know that there is a high chance that unit is dead before they even ship it. You will find this same criminal activity in every section of their site. Cheap chinese knock off duplicates of just about everything, And almost none of it works. You would be better off paying higher prices at a local store, Than to shop for anything on ebay.

Thumbnail of user josephedwardb
1 review
0 helpful votes
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October 31st, 2022

LI have an ebay store that has sold well over 1500 items. After an item is sold Ebay's faulty software often puts it back in the store even though only one was ever available. Then because likely a sale is a desirable item to buy someone buys it again despite it has been sold and the store only had one of the item. That is bad. But what is worse is that Ebay calls it a defect of the seller when it is Ebay's defect. Ebay is pathetic about responding to their screwed up software. I have put in at least 20 emails telling them about the problem. I designed computer application software. So, I am quite expert in finding errors. They refuse to fix their software. Likely I'm going to close my store and send all of my items over to my Etsy shop.

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Thumbnail of user katef96
6 reviews
30 helpful votes
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December 24th, 2019

I ordered a item. Cost me $ 89.00. I ended up finding out that they were using products from another seller without their knowledge. I was scammed and bamboozled. By the time I contacted customer service they shut their page and product down. Ebay assured me I did get a refund but it never posted on my credit card account. They protect scammers. Stay away from them. FAR, far away. The few good buyers don't make up for the bad ones.

Tip for consumers:
do not use ebay

Products used:
zero. never received the ring I paid for

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Thumbnail of user cats19
1 review
5 helpful votes
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May 24th, 2017

Don't sell on eBay, a few times now I have over looked important issues but this last one draws the line, they have cost me even more money in which I owe none, I take care of my business unlike them, they admitted it was their mistake yet they can't override the system and fix their error. They also take your money out of your personal account and money others send you on PayPal. Big loss for eBay because I'm out! Never again, they aren't the only way to sell, infact they are the worse and the " customer service " is nothing but a joke and a waste of six hours of your life!

Thumbnail of user christineq1
1 review
1 helpful vote
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January 21st, 2014

I am not happy with my experience here. I usually order from amazon but decided to give this a try because of how cheap the prices are. It has taken over 3 weeks and my books have not arrived. I called customer service and the representative pretty much told me to wait it out. I mentioned I had an email that said my books have been delivered and my rental days have started counting down but he did not answer the question why. I would rather pay more on amazon or college book renter and actually get my books

Thumbnail of user brucet26
1 review
1 helpful vote
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January 2nd, 2016

They constantly change there policies for seller requirements making in difficult to understand what you need to keep from getting kicked off. After 10 years off selling with a near 100% customer feedback rate, I got kicked off for having three returns, which I handled very respectfully and paid the customer back quickly and paid for return shipping. They say they have buyer protection, but it only lasts 30 days so that gives you 20 days. And when you file a claim they useully side with the seller because they don't want to take any money out of there pocket to pay you if the seller doesn't have it in there account and then you can file feedback to warn other buyers.

Thumbnail of user kev22899822
1 review
0 helpful votes
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May 6th, 2023

Ebay has been ripping off it's sellers for years but now they have gotten so greedy that they are ripping off their best customers and longtime members who have been there since the 90s. Such a shame to see what has happened to this once great platform. I would give them negative 5 Stars if I could.

Tip for consumers:
Do not use unless you don't mind losing your money

Products used:
All of them.

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Thumbnail of user joea55
1 review
6 helpful votes
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September 22nd, 2014

You would think they are communists. Ebay is NOT seller friendly. You can make money on eBay to be sure, but the amount of stress they put on you with constant rule changes, and completely un-achievable requirements is ridiculous. I have 99.5% positive feedback on eBay and have paid over 1-million dollars in seller fees. Yet they still treat me like they could careless about my business. In fact, they routinely threaten to kick me off eBay altogether. The amount of stress they cause far exceeds the amount money you can make. When you try to explain what it is that they are doing to make your life a living hell, they could careless. It is like talking to a clerk at the DMV. They simply do not value their sellers and treat them like crap.

Tip for consumers:
If somebody comes out with a seller friendly site that can actually deliver the volume of sales eBay does...I and their other sellers will jump ship in a heart beat. Any loyalty we had for them, they burned by abusing us.

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Thumbnail of user jeremyv11
7 reviews
16 helpful votes
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March 19th, 2018

It's like a worse version of alibaba. EBay's board of director's really messed up not capitalizing or attempting to capitalize on such a huge market like china, where the billionaire jack ma is enough to demonstrate everything wrtong with eBay.

Thumbnail of user gustavs5
3 reviews
5 helpful votes
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October 23rd, 2013

This auction site has been around for years. I think I first joined back in the 1990's. I have done both, buying and selling items. I have never had too many issues. EBay is pretty good to resolve them in the one event I did have conflict with a seller. I also love the convenience of pay with the option of using PayPal. I will continue to use eBay I am sure for many years to come.

Thumbnail of user ivanom1
1 review
4 helpful votes
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September 8th, 2022

This company is stealing money from you... I sold an item paying all the fees for boosting and they deduct $620 off my selling. I lost money selling the item and their customer service instead to help you is only fooling you saying that they will do something about and giving you an update but they don't. After this I will never sell anything else through them. They are thief. I will never recommend this website to anyone.

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Thumbnail of user vernah2
1 review
0 helpful votes
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December 3rd, 2014

Ebay has ways of taking advantage of people by collecting extra fees. Their latest scan was to offer 2 free listings per item by checking a box on the listing. After a few months they announced they were going to start charging for the relistings. Even though I was assured the items would not be relisted the were and I was charged about $200. It has taken 8 phone calls and I am still not sure my money has been refunded. Then I had to spend about 8 hours going in and changing each listing individually to get the relistings removed.

Either their people do not know the answers or intentionally lie, because they tell you different things and never follow through. If they can't help you they just hang up.

Tip for consumers:
Don't sell anything.that you aren't willing to overpay for fees, have to pay for if the post office doesn't deliver, or you are willing to receive negative feedback when the buyer can't read. Ebay conveniently lets buyers leave negative feedback for sellers, but sellers can only leave positive feedback for buyers. So unfair.

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Thumbnail of user michaels364
13 reviews
49 helpful votes
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December 14th, 2017

Expensive, slow, no up to date tracking. 5days ago said out for delivery but was 3500 miles away, total junk. Never update, no idea who carrier is, got stuff faster from China. If you have another option would use, Global shipping from Ebay, is horrible. Would never use again

Thumbnail of user donaldd849
1 review
1 helpful vote
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December 6th, 2022
Verified purchase

Ok, got to vent. I will no longer be ordering anything from EBAY. Chinese crap has taken over. I ordered a motor from China for a split unit that I have. They sent my part to Miami Florida. Guess what? Since the Chinese company can prove they sent to America (wrong address) ebay told me that the transaction was complete and my file was closed for good. Even to the point they wouldn't allow me to respond to their final closed statement. Well I'm done with Ebay and hopefully Chinese junk. Unfortunatly all we can get anymore is Chinese crap. No thanks to our own government. Ebay, you can kiss my $#*!.

Tip for consumers:
Never use Ebay.

Products used:
Never recieved.

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Thumbnail of user smartc6
5 reviews
10 helpful votes
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April 17th, 2018

I ordered some labrets and a nose ring. Labrets came in the mail yesterday. Look exactly as advertised, sizing was perfect. Nose ring is on the way. Good service and a happy frog! Would highly recommend! EBay also holds people accountable, so it doesn't get any better than that!

Thumbnail of user matthaish
6 reviews
36 helpful votes
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February 25th, 2013

I have bought many items from Ebay including 2 cars. Both cars turned out to be excellent buys for good prices. For me the rating system really makes sense. You know up front what the person you are buying from has done in previous trasactions. Great site, great concept.

Thumbnail of user gailh77
1 review
2 helpful votes
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January 10th, 2019

Customers are not reading genuine reviews because the negative ones are being removed.It says it all with so many negative reviews. Will never give them my money again. They stand by the businesses even when they are mistreating customers. When you leave an honest negative review they remove it if the business complains. Because that's where the money is isn't it greedy eBay hey? EBay is a dishonest business. Closing my account after years of using them.

Thumbnail of user victoriac622
1 review
25 helpful votes
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August 4th, 2021

Ebay has become the laughingstock of business. They do everything within their power to avoid being contacted so you can resolve an issue. I've never encountered such a joke of a company. Try dealing with their customer service people - it's impossible!

They do not publish an email or a telephone # so you can reach them. I will never buy anything from ebay again - and I feel truly sorry for their customers. - they're getting screwed!

Tip for consumers:
Stay away from ebay!!

Products used:
lamp

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Thumbnail of user saml91
1 review
2 helpful votes
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March 4th, 2016

You get fees on more fees, it never stops going up, they make it hard and confusing to close business accounts so you keep getting charged. I had a seller return an item but ebay sent them the money anyway before I received it back, now the only way to get it back is to provide them a shipping label by calling them to personally get their information, what is that? The site is deeply flawed, try calling someone that actually knows how to help.

Thumbnail of user jiml92
10 reviews
1 helpful vote
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June 2nd, 2016

I don't like to support China, but you can't beat the prices. It takes two weeks to get your product, but when you pay $2 for something they charge $9 for in a US company I find myself buying more and more. I get deliveries several times a week now.

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