eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
EBay is no longer user friendly! You can't even get a call back as they say they wii. Since The pandemic they are avoiding customers like the plague I cannot get help I've tried twice in a month time promising to call me they never do they never help me I talk to somebody they never did anything about my problem Ebay sucks anymore
Buyers can claim items damaged without any picture evidence and get items for free!
Sellers are held over a barrel for everything. Buyers can write LIES in their feedback and ebay will stand behind them! Even if you can categorically prove they are lies, ebay just don't care!
I ordered rifle targets from these guys and when they finally came they were the wrong ones. I've sent them 4 emails and nothing. I finally gave them a bad feedback and within an hour they emailed me not to correct the problem but they want me to change my feedback rating. DON'T BUY from them. There are a lot better choices out there.
You can find anything on there and the purchase is guaranteed. Prices are fantastic and shipping is usually FREE. I have purchased a lot of quality and also hard to find items on Ebay. If you are a collector it makes a good starting point for your search.
There is no longer phone customer service. Chat responses are automated and worthless. It takes hours to figure out how to send an email to customer service, only to receive unhelpful, illiterate, and repetitive responses. I was involved in an international transaction and by the time the international mailings had occurred, the transaction was removed from the purchase history. It has been virtually impossible to contact the seller because the transaction was no longer "live." Also the seller cannot figure out how to process my refund because of the time parameters. I recommend using Etsy. EBay has so many layers of avoidance that the result is hours of frustration with no results.
Tip for consumers:
Go to Etsy
Products used:
Antique lithograph
I certainly recommend ebay, it's been a longtime favorite of mine for online auctions and also a great place to buy almost anything. If you make a purchase with paypal your transaction is also very safe and if you have any problems, you can also contact ebay directly.
I want to tell everyone, ebay didn't stop the transaction where the iphone was bought from my bank account and shipped from California to New York City for 3 days. I lost $ 1,100 even though ebay informed me it was a theft! Ebay explained that the transaction was legal even though my address and state are different, so i think ebay is unreliable!
Always a great place to look to compare prices if you know exactly what you're looking for. Always check the sellers feedback first though as there are some unfair/dishonest people out there.
Overall though, the site is easy to use and if you do have problems, eBay are quick to help and resolve.
No telephone
No email
No online chat
No responsibility for refund
No measure to blacklist "bad buyer"
Reference to Time only... in spite of ebay's error.
I am the Seller Many time eBay refund to buyer without hearing my protest.
Very low standard start up.
Tip for consumers:
Beware the Bad buyer ... open case for refund but no send back product.
EBay is now the certified nesting place for Fraudulent and Fake companies. For 4 months i have asking for my refund of $83.77 and for 4 months the company just played and taunted me. EBay do not have Customer Service nor Customer Support at all.
Tip for consumers:
Beware of eBay for they have lots and lots of fraudulent and fake companies.
Products used:
Cross Bar for Buick.
I Order three items from this website on Jan 17th 2017. I have not received any of the items. I tried reaching out to them to track the items and have not been able to get through their website nor phone numbers provided. I am taking this purchase as a loss, since it also a maze of brick walls with Paypay as well to stop payment for these products. I will never order on line again. My first and last experience.
I have not found a site that has more of a selection for cheaper, not even Amazon can beat it! I recommend it to everyone. For some reason they got a bad rap I think because in the beginning a few people did not get their items but I have not had a problem in over a decade. I get everything that I pay for and eBay is very aggressive at going after sellers that are not legitimate
Products used:
Shoes, essential oils, perfumes, jewelry, makeup.... Anything and everything you can think of that a girl would use
Do not buy from eBay if something happens you don't get your order or it's damaged and returned it's a real fight to get your money back, in most cases you have to have ur credit card company go after them to get it buy beware.
Tip for consumers:
Stay away from eBay to many other places you can buy
Products used:
Parts
On eBay I was able to purchase items not found anywhere else. For example, a radio/cassette player for a 15 year old car. I was able to contact the dealer, who wanted over $300 for a replacement radio for my car.
I was able to purchase a refurbished radio/cassette player from eBay for $35. I paid $20 to have it installed in my car. Other than not having a light, it's still working great after almost 5 years.
EBay used to be a great place to find just about anything you needed. However, in recent years the site has become over run with sellers from China.
Not only does this make it difficult for reputable sellers to compete with the prices of all the Crap and the Knockoffs being offered by the Chinese sellers. But it has resulted in a poor buying experience for most buyers.
Buyers take advantage of the low prices on this stuff. But then are unhappy with the length of time it takes to get their order. And most times the merchandise is very low quality and not as advertised. It is impossible to return the merchandise as most people do not realize that returning something to China will cost much more than the item is worth.
This problem has resulted in eBay now having a less than desirable reputation.
I placed an order for 2 Thermostats on the website. After 20 days of not receiving the product the ebay customer service tells me that I need to resolve the matter with the seller. Furthermore they tell me I need to wait 3-5 business days for me to get any update back on resolution. In the mean time I do not have the product for over a month and I have paid for that transaction using Paypal who will charge me late payment if I do not make a payment to them for the un-received/lost item. What a painful experience. I wish I had stuck to Amazon. I had a broken item from amazon recently, and within a day the product was picked up and new one delivered at my door step. Lesson learnt, I am never buying with ebay again!
I made an account and within 10 minutes my account was banned from ebay. It didn't give a valid reason just said I was banned. I went onto ebay to get more information and all it did was send me in circles with a robot and left me with vague answers. Awful sight, not user friendly.
Ebay is allowing sellers to repackage used parts and selling parts as new. I asked for a full refund. Ebay said yes then immediately emailed a return request. A full refund will hurt the seller in their prison wallet to never take advantage of buyer's. Fresh helicoils and damage on arrival.
I tried selling an item on ebay. They charged me more in fees that the buyer paid for the item.
I contacted their customer service and all I got was "This is our policy"..."Unfortunately, you would have no recourse to refund any fees on a 'legitimate' sale".
Ebay's definition of legitimate is clearly not good business.
DO NOT SELL ON EBAY!
I mistakenly sent a bad review to another seller's account. It was not very nice which was a shame since she has stellar reputation. The unfortunate thing is I have contacted EBAY over and over regarding this issue and have heard nothing. The bad review remains on this poor seller's account. I think this is unconscionable and EBAY should be ashamed for not even addressing the issue with me. If I could do no stars, I would.
Never ever order with eBay. They make u pay, seller doesn't respond, nor the eBay customer service people do. They don't resolve a problem and moreover say they will call you back in 24 hrs with a solution. This call never comes. And we have to call them again following a long calling process. Even then they don't resolve your issue. Still they want to arrange a call back. Rude customer care people. The paisa pay they mention is also useless.
Don't lose your peace of mind by ordering with them
I've been selling on eBay for some years and had my first experience of someone who bought an item but didn't pay for it, so I wasn't able to relist it. I called eBay and they sorted it out for me in a few minutes, I was very impressed, thank you.
I recently purchased a item which I haven't received the item yet. However, Ebay doesn't do any action, no refund just keep asking me to contact to seller or courier company. Now I have to drive about 40km to pick the item up, rather get it from rebel sports which is closer.
Really disappointed at this time. I will shop on amazon from now on.
No fee for buyers. Fees are for sellers. I'm an occasional seller, so I wait for Ebay's promotion of "free" auctions, and only then do I list for no fee. I still pay Paypal fees, but that's okay. This auction site is better than Quibids.
Very low quality, EBAY return policy sucks. Look at Amazon's policy and see who you trust. They trick you with the picture not matching the description. Go to Amazon and buy it New. The junk ebay sells you can find at your local flea market.
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