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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user candices6
1 review
2 helpful votes
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September 18th, 2014

Great site!

Will guarantee money back, but please watch out for sellers who evidently price something low, to run with your money, even through eBay had managed to get my money back, some of my friends weren't successful enough.

Tip for consumers:
please review trusted sellers.

do not trust anyone even if they have great feedback, probably accumulated feedback by the owner itself, or by selling cheaper items.

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Thumbnail of user ps46
2 reviews
1 helpful vote
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February 23rd, 2013

EBay is a great website or getting items at a lower price. So items that are retail may cost $30 in a store, where on eBay you could probably get the item for half that and brand new, depending on the item. I will continue to shop on eBay

Thumbnail of user alkeshk
1 review
2 helpful votes
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August 22nd, 2017

I have gifted 1 iPhone 5s to my friend from eBay, but after a month getting iPhone, it felt down from my hand and the glass of the phone was broken but when I went to service center, they told me that it has already opened the phone, some of its devices are the duplicate. Very third class services and duplicate products. I would suggest to everyone do not purchase any product from eBay.

Thumbnail of user barjos
2 reviews
0 helpful votes
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June 7th, 2016

First see feedback of seller, then buy. Paypal didn't defend you as you wish, for minimum you waste time about waiting of refund. So, as I say, first check feedback. Lots of stuff on ebay by cheap price, but lots of fraud sellers. Keep attention! More saving on auctions.

Thumbnail of user aprilb49
11 reviews
24 helpful votes
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June 25th, 2016

This is one of my most favorite places online to browse and to shop, and also occasionally sell unwanted items of mine. I never found a website anything like it and I don't believe I ever will. I love eBay! :)

Thumbnail of user laceyb1
1 review
7 helpful votes
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February 12th, 2015

I've been selling on ebay for 10 years. It is straight up AWFUL to their sellers. Good for buyers, bad for sellers. Buyers can literally make up lies about something you sold, and force a return through ebay and ebay takes the money directly out of your account, whether the buyer returns it or not. The buyer can send back a empty box, but if they get a tracking number, they automatically get a refund and ebay does not care to listen to your side of the story or what you have to say. The buyer is right every time. End of story. You can't email them, and if you try to contact customer service someone in India answers the phone and can NEVER understand the problem or offer any real solution. So tired of getting scammed by ebay because they're too scared of having a disappointed buyer, even if that buyer is a scammer.

Tip for consumers:
Good for buyers - bad for sellers.

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Thumbnail of user kristym1
5 reviews
8 helpful votes
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July 8th, 2013

Great place to shop, if the seller sends a bad product ebay will get your money back, it might take a while to get things settled but they will do it, even when the seller states that no returns are accepted.

Thumbnail of user williamc3096
2 reviews
0 helpful votes
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February 16th, 2022

I purchased an item that stated 300 count. The seller changed his ad to 150 count after I paid for the item. The seller refused to send me the missing items of refund me half of the money. Ebay backed the seller even when I told them I had the original ad. Ebay cannot be trusted.

Thumbnail of user sharond130
3 reviews
4 helpful votes
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November 26th, 2017

Somehow Ebay changed the nickname on my account as well as the shipping address. I didnt see the shipping address change until I'd made two purchases. They went to the wrong address. It was an address I had absolutely no connection with and the nickname is not something I would ever do. Ebay continued to say it wasnt their fault and they couldnt do anything about it. The constantly pushed it off and refused to help. I spent hours on the phone with them. One order I wound up paying more in shipping and the other just got sent back to the seller. I am so tired of companies who teach their customer service to not listen to what is being said but just read disclaimers from a screen and Ebay clearly is one of these. I'm concerned as to where my information actually went but they are no help.

Thumbnail of user lindac332
1 review
4 helpful votes
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January 1st, 2018

EBay cancelled my entire seller account with no message to me or response for action they cancelled all of my seller products without verifying any information from me. I could provide them with all necessary information but they would not allow any apeal. I've never had a problem selling the same products on amazon.com. EBay will no longer be my solution for buying or selling merchandise. Amazon Prime is the better way to sell. EBay sucks!

Thumbnail of user johna4543
1 review
1 helpful vote
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December 17th, 2022
Verified purchase

Accidentally made my account with a VPN active, they banned my account. I called support and they reactivated my account. I spent hours listing items to find my account banned the next day. After talking to support they said create a new account, all is good. I created a new account properly on my home network. Next day I get an email stating my new account is banned, unauthorized to create new accounts ever and that this decision is final. EBay is such TRASH lol.

Tip for consumers:
Don't bother with this scumbag company

Products used:
None

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Thumbnail of user mickeym23
1 review
1 helpful vote
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February 21st, 2015

I wish I would have known about this website before I decided to purchase a book from half.com. I purchased it over 3 weeks ago, and it still hasn't arrived. I've been checking the tracking number, and they didn't even ship it until last week (how can it take 2 weeks just to ship something). Now, it's been a week, and somehow I still don't have my book. I've bought stuff from Amazon.com and received it in a couple of day (and that's without preferred shipping). I wish I would have gone there, even if I would have had to pay double.

Thumbnail of user mukeshd2
1 review
25 helpful votes
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May 23rd, 2020

EBay is the worst place to buy anything. They do not have any protection against the fraud or scam. Never recommended to any one!
If you do want to trap in any scam then please use the other websites to buy product online. Also the customer support is the worst. They will always try to convince you that its all your (buyer's) fault and they can not do anything against that. Scammers!

Thumbnail of user junem221
1 review
4 helpful votes
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March 29th, 2020

Sellers are taking advantage of the current Covid-19 and offering outrageous prices for what consumers cannot find in the common every day purchase at grocery store where items are not available. Ebay should not allow this. It is outrageous I hold eBay Guilty of this price gouging! I cannot add a photo but I was

Products used:
I did not purchase thru eBay but the price is gouging the public and eBay should regulate this.

Thumbnail of user colleenk5
25 reviews
31 helpful votes
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September 10th, 2016

I Have purchased 21 items on Ebay it is so easy. You can sit at home and buy things you want new or slightly used. I have purchased handbags, wallets, jackets, boots and hats. It has been very nice I have not had any problems. Everyone I have dealt with have been so easy to work with. If you haven't shopped on Ebay you have to give it a try. You can buy car parts to clothing etc. Thanks

Thumbnail of user darrenm82
1 review
2 helpful votes
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February 8th, 2019

There is a seller on ebay openly committing fraud on ebay customers and ebay doesn't want to do anything about it. The have pointed me to paypal but they wont do anything either. Ebay is not interested in doing anything about sellers current products for sale that offer the same warranty that they are not honoring for my $2600. 00 purchase. They just spin me in circles asking if they have answered my questions to which the answer is no. They just want me to go away and be quiet.

Thumbnail of user teeje
8 reviews
43 helpful votes
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April 16th, 2013

Many years ago when eBay was the *hot* place to buy stuff, I ordered a Coach Handbag. The merchant posted it as "authentic" with proof of authenticity. When it came in the mail, it was fake... no proof of authenticity, cheap. I contacted the merchant, they asked me to return it for a full refund. I mailed it back with proof of receipt. They received it, never issued me a refund. Then I went to eBay - followed their Buyer's Protection process which required me to file a police report in the city where the merchant was from. Did that. Called eBay on a daily basis and never heard back from them. That was the last time I did business with eBay. Thank goodness for Amazon.com, where I make many of my online purchases.

Thumbnail of user michaelp291
1 review
0 helpful votes
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March 16th, 2017

There should be a video space on ebay's sale site for used personal electronics. This video clip would show buyers, that the item for sale is still in working condition. The buyer could actually see the used item for sale functioning, in the video clip. This would work good for both buyer and seller. I think a lot of used consumer electronics, get dismissed due to age, how the item looks, etc.Or, some people are afraid to buy used. So a lot of used consumer electronics get looked over, because there is no way of proving the item actually works, without taking the sellers world for it. Now that does not mean the seller actually has to post his item in a video. But it would be a nice option for a buyer.

Thumbnail of user theob26
1 review
5 helpful votes
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February 12th, 2015

Selling on ebay the fees somehow seemed to turn out higher than they advertise. Also seller protection is faulty. All someone has to do is say the item they received was damaged and they will take the money out of your account and you have to pay more if you want the damaged item sent back. I had a buyer post pics of a damaged item that wasn't even the same color or pattern jacket i shipped as their 'proof' of damage. Because i shipped priority mail they gave the buyer the money back and pawned me off on the post office for insurance. I got only half my money back and lost $50 on just one sale. Spoke to several ebay representatives who were all useless. If i had known it was that easy for buyers to scam sellers i would have charged the buyer for the extra insurance. Sellers beware.

Thumbnail of user alexism25
7 reviews
18 helpful votes
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August 20th, 2014

I've been buying on ebay for years now. There certainly have been a few bad experiences during that time, but ebay really does stand by their "buyer protection" policy. All in all, even with the bad experiences taken into account, I still love this site and shop here all the time. The amazing deals and items that I've found on here far out way the few bad transactions that I've had.

I love ebay!

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Thumbnail of user andrewr80
1 review
3 helpful votes
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August 24th, 2016

Hello. I have bought an used laptop from eBay user. The laptop was 100% different than it's description and I opened a claim but eBay support refused me and step in by side of seller. It is a fraud guys and eBay just closed eyes on it.

My eBay ID = zoraneclipse

Thumbnail of user trevord1
3 reviews
3 helpful votes
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August 31st, 2011

I have had some bad experiences on my purchases through ebay but that was on sellers part. Whenever i asked ebay to interne they acted. You just have to wait and follow correct complaints procedure!

I'm buy it now user, i still use ebay and its one of my favorite shopping sites!

Thumbnail of user smikshag
4 reviews
98 helpful votes
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February 2nd, 2016

While I am looking for a mobile my brother suggested me that ebay is very nice site for buying cell phones. After surfing this site i ordered a Samsung mobile which was very nice. Their function also good and all were perfect in quality. I am fully satisfied from this site..

Thumbnail of user pp25
3 reviews
18 helpful votes
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March 5th, 2014

Gotta love eBay, but there's a bit of a learning curve. "Best Offers" can really pigeon hole buyers, since sellers have 48 hours before the offer expires. You can find some really, really cool stuff on eBay at a great price, though. A lot of great things you can't find elsewhere.

Thumbnail of user colinm402
1 review
7 helpful votes
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June 5th, 2022

Fraudsters at eBay want passport and driving licence of people just so people can sell items, had items ending and on same day got taken off by eBay just because I will not give strangers my identification for it to be stolen and used as identify fraud by people hacking in their system or inside jobs

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