eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
Ebay it's siding with seller's specially if they reap many thousand of dollar per month (these are the backbone of ebay) If you are a regular customer that buy from time to time you would get impaled. If you filled a complain with one big shots of eBay mostly you would lose, remember ebay would lose their fees if decide in your favor.
I received a bad COPY of a movie. It was obvious when I played the dvd and saw the worse quality imaginable that it was pirated. I could not leave a review on the seller who had a deceptively high customer satisfaction rating. Ebay helped the seller steal from me and the film industry.
I brought a Dyson hairdryer, which is not working, so I had place a request for a replacement which will suppose to deliver on 4th June, Still did not get that replacement package. I tried to contact your customer service but did not get the convincing reply either cancel it or deliver the dryer
More than once, I have received used and/or damaged merchandise sold as new and sealed. On other occasions, there have been bait-and-switch, item not as pictured nor as described. Despite working with the vendors for an agreeable resolution, which typically results in negative outcomes, eBay does not honor their Money Back Guarantee. While they tell you to work with the vendor before involving eBay, they do not step up for the customer, rather the vendor. Buyers are SOL if there is a problem. Critical reviews are deleted at the behest of the vendors, despite said review being factual. This site is very biased. What some of the vendors are engaging in is criminal and eBay is complicit.
Three such vendors to steer clear of are josma3259, maxxilano, and moviesgamesandmore. The latter one, after a fight, did FINALLY issue a refund.
Few, precious few vendors actually conduct themselves professionally.
These people are a joke, they do not cover their sellers at all. I shipped a brand new boxes DVD set that cost over $100 to a buyer that bid only $39 plus shipping. They received the DVDs and then the day before the 30 day cut off they asked to return them because they were scratched. They were not scratched they were new. But Ebay allowed them to get a refund for almost $50 with shipping and if I wanted the DVDs back I was gonna need to pay $15 shipping for the seller to send them back. That is total crap. They probably are scratched now so I didn't want to pay the shipping. Now I lost a $100 set of DVDs and had to give back the $50. I will never sell or buy from these liars again.
Ihave used this site extensively with much satisfaction. I try and always buy from a trusted seller, tho.
Only bad experience is when something looks too good to be true-it is. Like buying Ralph Lauren polos for $19.00-incorrect sizing. My bad.
Would recommend this site, but checkk out sellers credentials.
If your looking for designer purses, airpods, belts, sandals and more, i HIGHLY recommend my personal shopper. She can find things for you at the best absolute price, I trust her and everything ive ordered has been top notch 5 star rating from myself and friends!
**Super quality! Quick delivery. Ever so marvelous packaging. First-rate service.
Anayag11 is her username! You will not be dissatisfied!
Ebay wants to control you.Im pretty sure they have people and friends employed that manipulate the sellers and try to set them up and play little games. They are destroying themselves from the inside out. I just started and sold an item for 8.00.Total.It cost 10.00 to ship it.The informant was so cheap didn't want to pay extra 2.00.So I canceled sale. She put a negative remark in a positive. Ebay said no remove, I'm supposed to take a loss. Thier calculation is off on shipping too. You shouldn't be allowed to buy and sell if you work for eBay. They stick thier nose in and I'm not sure if it's all legal. A failing business. Even some of the lowly workers want to bully. When you open a store it gets worse.In thier tiny mind they think they have you.My suggestion is already to find another site. Half customers are crazy and don't pay to boot. I picture 300 pound fat women that get entertainment playing games with people. 3 to 5 years EBay is finished.
I've bought a few items from Ebay and wasn't disappointed. Shipping was quite fast, sellers were polite and the prices weren't crazy. Would definitely recommend for anyone that wants to save a bit of money.
Been a ebayer for 18 years. Enjoyed it for about 16years. But they have took the fun out of it along with the profits. Hard to make a few bucks with there over price fees on selling. I've lost money on the last 3 things I've sold from there over priced seller fees. Never made much usually a 5 to ten bucks here there but now it's gotten to be where you can't make anything so. After 18 years I think I'm done with them. Only thing I can figure is they are part of our new government. That's has this great country screwed up! Soo long eBay.,
Worse place to sell, it used to be great back in the early 2000s. Sellers have no rights for the fees we pay. My account is it restricted, with a perfect selling feedback since 1999. Why? My son with the same last name made an honest mistake and got banned for life. Now the reps tell me I have to be watched closest, sort of like a probation period, Also, buyers can lie about the item and say its damaged and you didnt put that in the description, and you have no chance to state your case... keep treating sellers like scum. There are many more sites available now, Etsy, Ruby Lane! Amazon, Poshmark etc... you dont need this greedy company to sell.
Worked fine for 50 days, then stopped working. Purchased in January 2015. Got nowhere with paypal or the seller. Opened it up to find that the circuit boards were made in 2012. I did a utube video on it.
https://youtu.be/V9aKYSCPqWE
Seller scammed me, eBay customer service lied twice. Item arrived damaged, usueless packaging. I returned and paid for postage upfront at sellers request as they said they would reimburse me. I also used better packaging to return the tat! They close my case without refunding postage. They send sugar sweet messages on how it will be resolved and is resolved and I will get the money within 5 days twice with no actual resolution. Their apologies are fake, no restitution. It's not for a lot of money but it's the principle, they all lied, their money back guarantee is not guaranteed that's a guarantee!
They broke the law so I closed my account, not worth the stress. Criminal!
CEO ignores emails too.
Appalling!
I've been with them for nearly 17 years but it's a degenerate company. I'm off!
Tip for consumers:
Don't use eBay their guarantee is not guaranteed and that's a guarantee in my experience
EBay seems like a good thing for the average person to pick up extra income. However, it's really wealthy people getting a percentage of what used to be sold at garage and rummage sales, antique and specialty shows. The regulations, customer service, and usability are all very poorly excecuted, they are certainly not designed for the consumers. I'd rather sell it on Craiglist or a garage sale. I say so long eBay, I am done with you!
Worst website ever! Expensive! Threatening tactics, overseas owner, money laundering company! Avoid it and do not let scammers takes american hard working small retailers money overseas! They suspended my account 99% for past 4 years 25k feedbacks for no reason! This is real threating discrimination company!
I sold a Nursing book from college... the lady then claimed I mailed her a book I have never even owned. Seriously... so I have to pay for her to mail me the book back, and refund her the $69.99, they always side with the buyers, treat sellers terrible. Sick of it all----if you can sell somewhere else DO SO!
I am a frequent Ebayer! I have changed about 75% of my clothes shopping for this spring and summer! But you have to watch where it comes from. I found that if it comes from China or Hong Kong the sizing is way wrong and it takes forever to get! So I only shop the USA
Not even free diamonds.
Buyer grossly misrepresented Item & shipping price. It took over a month for the item to arrive. EBay asked me to pay for the return shipping. Seller got defensive, then nasty, then threatened me. When the seller predictably pretended like he never received the item (despite my receipt of shipping) seller got defensive, then nasty, then threatened me. When seller predictably pretended like he never received the item (despite my receipt of shipping) And kept Over $65 of my money, eBay was okay with this, even complicit, because it is within their assinine policies. Their policies are consistently protective of their frequently disreputable sellers. This is not my 1st experience with their worst customer service on earth. It will be my last. Save your time, money, & sanity: Do business elsewhere.
From the point of view of a buyer it's a great marketplace, with almost unbeatable number of good bargains at your disposal. Sure there are some limitations: You can't see the stuff you're buying (happens to get a sub-tascable book when you expect a large encyclopedia-like monster), but these are common for every on-line selling method.
Of course, as always, avoid beginners and inexperienced users, especially as sellers. They often are bunglers and very often dishonest.
The most annoying thing in eBay is that many power sellers (which seem to be "Powerful" from every point of view) don't accept discussion, are always in truth, and have a lot of means to prevent you from releasing a feedback and even can cancel your possible negative/neutral feedback(s).
This site is terrible for sellers. There is no way to dispute anything that a purchaser has said. I sold some magazines they arrived on time, in good condition with photographic proof. The purchaser wasn't there and decided to open a case. This was resolved in my favour. However, 10 reviews for separate magazines were written on my account even though these were all in one purchase. I wemy to contest these reviews, however, nothing has been done. Also the fees are now incredibly high and ebay use algorithms to get as much money out of you as possible. If I could give 0 stars I would.
I don't do much buying or selling on e. Bay for two major reasons. 1) They have a complicated and unclear system of placing ads to sell, also getting messages to sellers or buyers. 2), they limit customer payees to use only PayPal, which is also complicated to use, and who I do not trust. Corporate, fat assed E-bay personnel need to take a day trip to the Audiogon.com Headquarters to see how to run an efficient internet trade mar, t that is also simple to use. BTW, Audiogon allows a variety of payment options. To the bay's credit, they have an excellent catalogue of cameras, optics and especially new and used audio components, and smartly offer a "Vintage Electronics" category where you can bid on... or buy classic components from the golden years of audio from approx 1970 to 1990. Overall e-bay, offers inexpensive rates to place ads, but needs to get more efficient and user friendly, and classy.
Absolutely horrible company. I created and set up an eBay account today for a new business I started (skincare) and uploaded my products from my WIX site. About an hour (or less) later, I get an email stating they've suspended my account FOREVER because I'm a threat to the community. What?! Is my sea salt scrub rubbing the community the wrong way?! Of course, all you get from customer service is copy/paste BS and they refuse to tell you anything. I offered to send over my business documentation, etc... but nope. And the copy/paste responses are terribly RUDE. You'd think they would write a kinder script that says "FU". I hope they don't start surveilling my house and sending me bloody pig masks like they are currently being sued for. I hope they lose everything.
Everything feels like fake... i got product which was out of condition after recieved which was not even replaced instead they closed the complain... flipkart and amazon is 100 times better than this $#*! ebay... most reviews and products are fake so pls don buy from ebay even if a lill cheaper... go for any site except ebay
Our son sold a phone in eBay to a buyer who is not longer registered after the transactions had finished. The phone was delivered to the "buyers address" but the money never came. Now eBay blames PayPal and PayPal blames eBay. So pay attention. Do not let eBay force to send your item until you are 100% sure that you won't be scammed.
I've seen a lot of bad reviews on eBay, but with my personal experience, I think eBay is a good place with great offers on any product. I recently bought an iPhone Se Refurbished and it was the best quality phone I got with a secure package. Delivery was a little late, but it was worth waiting for such a genuine product.
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