eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
EBay is a buyers best friend. They will protect you and refund if you use PayPal. As a seller, there is no way to leave negative feedback for a bad buyer. (look at feedback left for others on a buyers page) The selling fees average over 10% plus 2.5% PayPal but still less than overhead of a physical store. Top Rated Sell designation levels the playing field for all sellers and is impossible to have if your aren't totally commited to accurate descriptions, good communication and fast shipping. It can be like walking on egg shells at times but still the best game in town.
I sold an item through ebay and my buyer claimed there were pieces missing even though I had photographic proof otherwise. Ebay told me that their money back guarantee gave me no rights as a seller and that if I pursued I would regret it. Not only did I had to return the payment, I had to pay ebay a fee, a paypal fee, and pay for shipping the item back to me. I am horribly disappointed in how sellers are not protected. I will never sell through ebay again and would advise others not to do so either. At least I know that if I ever want to buy something through ebay and not pay all I have to do is say that it was missing pieces and I'll get it for free!
One star isn't even deserved for this joke of a company. I have been waiting nearly a MONTH to receive my funds from a sale, and a week before they are due to be released, eBay suspends my account and will NOT tell me why. The agent just parrots some BS scripts of "we're working on it" and will not tell me anything at all. Their practices are criminal and swear they are trying to swindle me out of my earned funds from my sale. DO NOT use this company. They will waste your time and steal your funds.
Tip for consumers:
I have tried so very hard to be patient, but I am relying on these funds to pay a large bill and now I'm screwed.
Products used:
Sold my own personal phone.
Our son sold a phone in eBay to a buyer who is not longer registered after the transactions had finished. The phone was delivered to the "buyers address" but the money never came. Now eBay blames PayPal and PayPal blames eBay. So pay attention. Do not let eBay force to send your item until you are 100% sure that you won't be scammed.
Great deals! I use it to purchase components I need for my business & have had great success! Can't beat the costs anywhere else & you decide how much you are willing to pay for items. The sellers are wonderful too. I've also bought items for my kids & they think it's a great site too. One even tried to sell, was unsuccessful, but it was a no risk, no cost venture & wasn't disappointing. All-around great shopping site.
I went to place an order on vintage eye frames it said that item can be returned. Ebay customer service rep argued with me and won't let me return them. Frames are not in the condition to adjust, I can't change them breaking. They refuse to take them back when it said in writing when I was ordering them I can return them. I have to say when I called back the 2nd rep was very polite and professional. 1st & last time every ordering from Ebay.
Simple as this the good outways the bad in my experience. I have ordered many different things from this site and have had trouble with a few shippers. All issues were resolved in a timely manner so I don't have anything bad to say about it. You know what your getting when you use this site. Great deals from independent shippers and companies.
Even 1 star is too much for this bunch of utter clowns, even a long term 100% sellers are treated with utter contempt, no concern or care for the conciquencies of ebay customer service's actions, they are judge, jury and exicutioner, find another platform to sell on but not gumtree as they own that as well!
Do not buy from ebay.it is a fraud company with fake sellers. Buy on it and regret.The seller wont allow returns or exchange and they demand images and videosof the product. They are just trying to sell their goods. Quality is poor.and ebay also does not verify the sellers identity before making them elgible. Very poor service. Worst website.- Beware
Suspended Guest account, actual account couldn't access and wouldn't allow Password reset. So used a guest account, ebay did this suspension after accepting and charging 126.00 to credit card and then notifying the vendor i had ordered from. Called support and oh my god, even worse experience. Never again. Avoid... use amazon even if a few dollars more. Be warned
Buyers can damage or alter items to save shipping fees on returns and eBay staunchly supports this. Customer Service is full of wrong information and lies and Paypal seems to be getting nervous because it took three attempts for them to process the refund I had to authorize. Then several days after it was complete eBay still had a threatening Collections notice on my account which took an hour phone call with 4 people to fix. In fact they owed me a credit for the sellers charges and in their final act of unsavory absurdity instead of refunding that charge they refunded the seller fees for two other trouble-free sales that month and the shipping fee for the item that got returned. Are they getting nervous? I was a fan of eBay but now I wouldn't touch it with a ten foot pole. It's a sleazy operation.
Great site, although things aren't as cheap as they were at the start.
I would suggest that you only use paypal to pay for your items, with all their added security you're less likely to fall for any scams, not that I have ever encountered one, its mostly the media scare-mongering again!
It's actually the best when it comes to discounts and offer during holidays, as I have some spare time to use to shop online and eBay got the best offers that I could find during the holiday season.
Thanks for the good service, just keep it up.
The jewelry shipped from China takes forever but is so worth every penny to buy it. Absolutely gorgeous even though most of it isnt real. However there are a lot of sellers who have multiples of the same item and post them 1 at a time to start bidding wars. I wont mention names but double check your product sellers before bidding or buying. Some have the same thing cheaper that hasnt been bid on. I dont know why EBAY allows it and it causes problems and encourages greed. Not a fan of this site but the jewelry is awesome.
I was a top seller for about one year and I had 100% feedback.
Some customers werent happy with my delivery times so my rating went down to a low rating.(below satisfactory).
I stopped selling altogether and when I did this my rating was significantly improved back
To top seller.
We both made no money and the customers could not buy my products.
I understand them but you need to be flexible and not expect too much.
The fees they charge is their business. What I get is my business and I did very well.
I dont sell there regularly... not because of them (EBAY) but some buyers are unrealistic
And they represent a very small portion of the buyers.
They are enough for you to not sell. Its a sad commentary that these few control the mood of the thing.
So I gave up... Might I say most of the buyers are very nice and very honest.
Make sure you check the persons rating score before purchasing anything. I used to love Ebay but now the more I use it im strarting to see whats really going on. When something seems too good to be true it is! I bought two shelves that I paid 50 bucks on Amazon for 10 on Ebay then after the money was taken off my card I got a message that the transaction was from a compromised account and that a unauthorized party accessed the sellers account. They said I could get a refund because I was protected by ebay. Nope! After running back and fourth fro my credit card to ebay I finally got refunded through paypal. Just be careful! Some people will ship fast others might never ship the item out. Lots of decievers out there
Every time I listed something it always said free but get you for 10% at the selling price which is rediculous for the volume they sell. I also had an open case with Diamond tools warehouse making you believe they were selling another product which went to their favor because they cheat the system. EBay then pulled my feedback and removed the purchase off my account so I couldn't contact them. I was fine not getting my refund but I'm not entitled to my review of this shady company?
So far I have sent 3 boxes of clothes/shoes/bags. I was doing a big clean out so sent them one after the other. Got the first "offer" and it was complete bullsh! T. They didn't accept any of the items. They said that they were unaccepted (all were on the accepted list) two items had staining (both were new with tags and went from bag to box) and another item had wear (also NWT). Out of over 50 items not one has been accepted and all reasons are bogus. This site is now off my list for selling and purchasing. There are a lot of other sites like this one so... I will try another and suggest you do as well.
I sold an item that was in perfect condition. The buyer sent pictures of their junk item to me and eBay and said it was the item I sent them. Ebay took the buyers side, because I do not get on eBay everyday or check my email everyday. EBay refunded the buyer AND he did not have to send the item back to me. So it actually costs money to sell on eBay.
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I sold an item that was in perfect condition. The buyer sent pictures of their junk item to me and eBay and said it was the item I sent them. Ebay took the buyers side, because I do not get on eBay everyday or check my email everyday. eBay refunded the buyer AND he did not have to send the item back to me. So it actually costs money to sell on eBay.
I recently purchased fake Morgan silver dollars from a seller through eBay. When I returned the fakes, I did not get my refund. The eBay money back guarantee is worthless. Trying to contact the company is a joke. The responses are spindled through some kind of a knothole through their customer service and resolution center. The link to "call eBay" does not show up on their site. The seller was from China, so not even our police authorities were interested in pursuing this fraud. I would encourage sellers and buyers to be very aware of the lack of integrity of eBay. If you buy and sell long enough, you will learn this lesson the hard way.
Mixed Bag. - Try searching for a digital camera on eBay. Too much choice, and you have to wade through crap and accessories before you find anything remotely close to what you're looking for. It's impossible to disginguish new stuff from used stuff, even though that's what the user wants an what eBay can easily facilitate if it listened or cared.
The My Ebay page is a disaster - a confoluted quagmire that tells me everything but what I want to know.
Still a good place to shop for records, especially rare and hard to find ones.
Anyway, a mixed bag. Consider how much time you waste on eBay, even if you do end up getting something close to what you want.
I bought a sugar mold. In searching online, a seller on eBay, offered & confirmed free returns if the tin inserts didn't fit the sugar mold that I already purchased. Unfortunately, they didn't. I contacted the seller who was slow to offer the return. I then contacted eBay. They did send me a QR code for the return. (Good so far). I sent the return in original packaging. The seller doesn't have a Usps deliverable address. I informed his that the return was at his post office & he did go pick it up. The next day, I received a PARTIAL refund. He would not refund the shipping. I contacted eBay & they said to file a complaint. I did. I also left negative feedback since he advertises free returns & 100% satisfaction. EBay REMOVED my negative feedback & sent an email dismissing the formal complaint! The vendor has since removed the part on his items that day free returns. Vendor name: xlr8-imports Thanks for viewing
Whenever I wanted to use anonymized browsers like a modded Firefox Ebay would harass me with endless security checks which waste a lot of time to complete if possible at all. Heck, even my online bank does not force me through all that kind of nonsense!
I just got a Motorola Boom 2 that don't work. I checked the return policy and I tried to put in for a return but it's impossible there is no way to contact them there is no buyer information I recommend you do not buy anything on this site I really admire
Long time eBay car dealer from 1999. EBay has killed the Trust and Community needed to sell quality automobiles online. It was Trust that made these kind of long distance deals work.
Now eBay is giving long time eBay core sellers the permanent boot for the slightest petty violation. It's sickening how they toss money in the dumpster! Small sellers and trust and community made eBay into what John Donahoe is disrupting.
If you are an eBay stock holder I advise not depending on the eBay kool-aid pr and taking a look at the eBay critic websites on the net to see what's really going on behind the scenes. It's not as good as the eBay spin department says!
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