eBay

After my parcel was sent to and signed for at the wrong address, my local Royal mail manager urged me to make a claim saying they took full responsibility. (Our road runs into another, and the parcel was sent to the same number but wrong road. It was signed 'williams' but we're Rogers. THEY are Williams but denied having it.). However, I needed a copy of the original Receipt and the seller ignored me with one message. You had the item and signed for it. Even though I explained I wasn't asking him for a refund. He ignored me and what's much worse EBAY ignored my pleas for help too. It's been a lesson to me. Just because a parcel has been signed for doesn't mean the buyer has had it. Mistakes DO happen. I should have realised immediately as I often get their post but I drop it down to them. It makes me wonder how much other part they've had of mine...

I had an account for over 10 years and never had a problem.

I always paid and received my items... until recently.

I paid, didn't receive items.
Contacted the seller, and got no response.
I opened a case with ebay and miraculously, the seller claimed they got a delivery notice that my item was dropped off.
Ebay immediately closed the case with me so I'm out of a refund AND what I paid for.

I closed my account after that.
I can't afford to pay for things I may or may not get..

Just don't buy things from China that you aren't willing to lose money on if it doesn't work. Most will require you to return. And that's more $ that you spent.

Else, good customer service. Good return policies. Good enabling of communication between buyer and sellers.

Y is no longer what EBay used to be.
All the "mambo jambo"... rules only protect EBay... and the sellers that only advertise brand new items... you are way better off dealing with Amazon or other internet based site.
It is no longer fun... the buyers can blackmail you after receiving an item, asking for a "partial refund", and if you not agree... he/she can leave a negative feeback, and you have no say...
An if you call EBay, the answer is... nothing we can do, just try to work it out with the buyer... ridiculous just ridiculous.

We have ordered from ebay for eons it seems. Very little problem, and when we did have a problem with a seller, Ebay has always stood by us. We have ordered everything from ink, computer, CDs, books, dresses, ties, to essential oils.

Know ahead of time the highest bid you would place and then forget it. Your other choice is to sit in front of the computer and get caught up in the excitement of bidding and end up paying more than you intended.

Bought a ring from a seller and it is too big to enjoy or wear. The ring cost me $460.00 and the seller refuses to refund. Ebay sides with the seller and hides my right to leave feedback. Ebay chooses to HIDE the dissatisfied feedback so seller can continue selling under the pretense that all his customers are satisfied which is a big LIE. Ebay is acting biased and showing difference while discriminating as to who can leave feedback and who can't. Ebay customer service told me my feedback was hidden by Ebay. Ebay needs to delete the feedback option if it is only for specific people and not all.

I bough a. IPhone case and charger I never received my items and they do not do anything about it they took the money very quick but did not resolve or did anything for me I will never buy from eBay again

The product was really bad quality not suitable for a baby the customer service was terrible was going to cost to much to return and it has to be unopened do not buy from this company first and last purchase from eBay

I tried to report a mislabeled item. At the top of the listing it said genuine leather. Lower in the description, it said synthetic leather. Tried to fill out report. Feedback button covered submit report button, preventing reports of mislabeled items from being submitted. Ebay simply does not care who lies in their listings. They are a vehicle for criminals and dishonest sellers and they make no effort to stop it. Buyer beware anything sold on ebay.

The majority of sellers on eBay are just your neighbor, someone's mom or dad, grandparents, disabled people, just regular people selling items to keep the lights on and food on the table.
Think of how it is for you in your job when you make an error. Think about how you would like to be treated. Was the error so horrible that you deserve to have your pay docked. Was the error so bad that you deserve to be temporarily suspended. Or did you really screw up and deserve to be fired. It's no different for a seller. DSR can and do SIGNIFICANTLY impact a sellers ability to sell on Ebay. And the rules are so strict that even 2 buyers out of 100 transactions can bottom out a seller in the searches if they hit the DSRs while leaving FB. Think about that next time you feel like leaving negative feedback. And sellers think about that before you even join eBay as you'll spend your whole time being at the mercy of buyers and kissing their butts till you can't take the degradation anymore

I have bought some items on ebay, and noticed the buyer has all the protection on this site. I sold one item on this site, and I was told I will receive my money 30 days after the delivery date. EBay wants their money from the sale immediately and I still have not received the money from my sale. Your better off selling your items to a pawn shop. It would be safer for the seller at that point. I personally am going to put my stuff back in the closet, this way I still have my items and didn'the lose something to a thief! Good luck

Ordered an Alzheimer clock for my mum in law to help her remember the time, day and date in large letters from a seller called sweetsummer_r and the contact Emily'. Paid the money through ebay and was given a delivery date. I was informed the clock was despatched it did not arrive. Complained and was told delivery in four days. It did not arrive. Company offered £3.00 refund asking if I could wait. I have asked for a full refund. Am waiting. I would not advise any one to use this company which is apparently based in Liverpool. I believe they are a scam so use them at your own risk. You have been warned! Please note the company is not Ebay they use ebay.

I've been an eBay member since 2014, and I've got a 100% positive rating. I was recently notified by eBay that they removed one of my listings due to it being counterfeit. The item they claim to be counterfeit was purchased by me, at a major department store, and the listing photo included the manufacturer price tag.

The message I received did not include any specific details about why eBay claimed this item to be counterfeit, nor did it offer me a way to respond/refute this accusation.

Coincidentally, prior to receiving this message, I'd been considering discontinuing using eBay to sell on, as it cost me more to sell on than Mercari. This experience made the decision to leave eBay a no brainer. Bye eBay! Terrible way to treat a longtime customer.

They didn't switch my address in their system, even tho on my side it shows the correct address. I changed it 4 weeks ago. I have 3 items that have been shipped to the wrong address. Their "self help" page is horrible. This is their mistake, and their is NO way to get in touch with a live person to fix the issue they caused. I have 2 open cases, to which they have NEVER responded. It is refusing to let me open a third case. Their is no number for an actual human, and this is their mistake. Thry got my money tho. I have contacted all sellerd who say they ship where ebay has my address, and they refuse to help me. Except for one of them! Never use ebay! They will take your money, but you will not be able to fix any mistake from them if something happens to your said item!

0 (zero) stars... You will only seek problems and trouble. This company is SO greedy that do NOT give a crap about anyone... buyers or sellers... ONLY CARE HOW TO MILK THE COW... I know first hand... been on ebay for 22 years.

I placed an order for a Reborn baby doll, some how it ended up in Ohio, when I live in CA. It was clearly stated on the delivery invoice where to deliver the package, I was so upset. But I did get a refund, but would have rather the little life like baby girl. We'll somebody's a new mother, and for FREE! Thanks ebay. SB, Mentone, CA

This last year eBay has stolen half or all of my shipping, that I set on items I sell. I filed a complaint and looking into sueing. I'm going to look into other platforms to sell because I can no longer use eBay, I'm not going to get my money taken, it's not in any agreement they provide that they will be taking the shipping for fees. I talked to a service rep they stated they take it for seller fees and tax purposes. I pay 5.00 a month for my store subscription. Now on top of it they are STEALING and TAKING my shipping cost. Don't use eBay they are a scam.

E-bay actually helps sellers move stolen merchandise. I returned the stolen merchandise to seller in June, 2019. I am still waiting for the refund. E-bay absolutely refuses to lift a finger to help me collect my refund. Seller says he refunded but he lies.

If you guys r planning to shop online then plz opting eBay will be the worst decision. I ordered a product online which I didn't find good as claimed online so I tried to return it. But the site shows that I didn't shop any product from their site...
So I will suggest u not to go for eBay instead. U cn go for jabong, flipkart, fashionandyou which provide excellent after sale assistance.

I refunded the money 2 people and ebay still charging me the fee I call ebay and they said only show that I refunded to one person and they only gave me one refund fee. Be-careful with ebay if you are a seller, don't trust ebay also too ebay is so expensive, for every $55 that you sell, they charge you in fee over $5

I have proof that the item I bought on Ebay was returned to sender (the tracking number was given by Seller showing the item returned to their address) and the Seller and Ebay refused to give my money back. Wow... unbelievable. They basically just steal my money like that. I will never buy anything on Ebay again. Don't trust them no more.

E-Bay.com is one of the best example of American ingenuity. It really creates a lot of jobs and makes buying and selling just a pleasure. In addition, customer support of E-Bay is extremely professional.