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eBay

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Overview

eBay has a rating of 1.7 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,474)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user laurab234
1 review
0 helpful votes
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March 17th, 2017

I purchased an item costing $300.00 but never received it. EBay customer service doesn't include verbal contact with a live person so I'm left completely in the dark about the scam. It far better to spend the few extra bucks with a reputable company who will stand by their customers when things go wrong.

Thumbnail of user quentinc6
1 review
2 helpful votes
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May 17th, 2017

When everything goes well, every shop, dealer or product is great.
However, I had 2 issues with Ebay.com.au and twice it ended with them saying: "Sorry the system automatically closed your request so, even though you are right, we can't do anything".
I recommend to avoid Ebay, but if you use it, just hope that nothing goes wrong.

Thumbnail of user mikem1084
1 review
3 helpful votes
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November 9th, 2018

Ebay knowingly allows thieves to conduct business on their website. They then refuse to return money with proof of theft. Beware you to can be ripped off by them as well. Now I'm out $80 no gift for my sons birthday.

Thumbnail of user chantalm17
2 reviews
2 helpful votes
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June 28th, 2017

Only had a couple of issues. That were fixed ASAP. Always receive my orders. Never had money taken from account or stolen. Easy simple transaction no stuffing around. You can filter anything i love me some Ebay

Thumbnail of user timj467
2 reviews
8 helpful votes
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January 5th, 2023

I have an ongoing dispute with ebay. They have a prescribed policy for filing a "Notice of Dispute", prior to initiating arbitration. They do not respond within their own timeframe. Nobody can provide contact info to follow up on my complaint. Online responses are circular, bewildering and totally incompetent.

Thumbnail of user valenb
2 reviews
3 helpful votes
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August 5th, 2010

It's pretty cool

Is the easiest way to find cool gifts or just nice items to own.
I've been a loyal user. And I am very happy.

You can look up all kinds of jewelry, clothes, electronics and get everything at better prices than any store.

This site's a winner

Thumbnail of user harryh59
8 reviews
20 helpful votes
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September 21st, 2016

Ebay has done more for promoting worldwide competition which has lowered prices and improved service than any other entity. Buy a watch battery? Get a 5 pack delivered to your mailbox for less than half of what it would cost you for one after taking an hour to drive to the store. Garage door opener? Sky lantern? Chanel purse? Printer? Cell phone case or charger?

Buyers: only buy from experienced sellers with excellent feedback and use PayPal.
Sellers: great for selling rare or unusual items, especially if they are not produced any longer.

Thumbnail of user paulj248
5 reviews
35 helpful votes
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July 22nd, 2018

Been a member since the beginning way before Paypal. Ebay has slowly become useless in the bidding industry, they allow sellers to hold your review hostage until you give them one first even if you have paid and completed the task. I have been ripped off so many times and Ebay still nearly 20 years later sucks at helping and preventing scams. It should be an automatic account closure or investigation when a seller is at 95%.

Thumbnail of user johnnyc268
1 review
2 helpful votes
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September 23rd, 2021

2021 enclosing I cannot recommend anyone to just now start selling on ebay.
Facebook Marketplace, Letgo, Craigslist are still leading the way as I am paying 4000$+/- annually for zero rights and assistance being a honest seller.
Amazon and other apps thrive while ebay is still straggling beheind.

Thumbnail of user brandonm963
1 review
1 helpful vote
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December 17th, 2022

Ebay steals money from sellers and justifies the charges
Anyway they can, my accounts have been charged countless times without rhyme or reason, complete trash... I haven't even sold anything and some bs charges will be taken out of my checking account... somebody should be in jail for this

Tip for consumers:
Don't

Thumbnail of user johnw566
4 reviews
1 helpful vote
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November 10th, 2016

Yes, you can easily find anything you need on Ebay. Ive had some troubles with individual sellers, but my overall

Experience is positive. Theres no better site for finding second-hand clothes and gadgets in perfect condition. I

Often order cosmetics and hair products that are not available in my country. It just makes my life easier.

Thumbnail of user rebeccat82
1 review
3 helpful votes
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March 31st, 2018

Awful website restricted my account along with family members permanently. They dont respond to questions asked, just gives a borderline automated answer which unhelpful i would go as far to say some of the customer service team are ignorant and rude. Their policies are beyond extreme for sellers buyers can commit fraud and steal but if a seller makes a mistake its a different story

Thumbnail of user jamesr127
5 reviews
68 helpful votes
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April 5th, 2021
• Updated review

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Increasingly more fraud on Ebay
November 28th, 2018
• Previous review

I've been a member since: Oct 08,2003, and have a (243) 100% positive feedback rating. However, I'm finding that buying on Ebay is becoming more and more of an unpleasant experience due to the increasing fraud.

In one instance, I spoke to TWO Ebay CSR's (called in twice) BEFORE I made a "buy it now" purchase, to have a seller/listing investigated because something didn't seem right. The price for the item listed was way too low.

The CRS's assured me that it was safe to go ahead and make the purchase despite the sellers reviews. Naturally, I never received my order. The tracking # provided by the seller showed that it was apparently "delivered" to a totally different province! Many other buyers were complaining about the exact same thing. Ebay does nothing towards providing the buyer a good will gesture for all your frustration and inconvenience.

As far as I'm concerned, they're going downhill fast.

Thumbnail of user dmytriiy
1 review
27 helpful votes
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June 11th, 2021
Verified purchase

Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

Thumbnail of user js1757
1 review
1 helpful vote
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June 17th, 2022

If you are selling on eBay beware. They only protect the seller & will charge you their fee plus return fees if buyer backs out. It's a scam that sellers pay for & buyers get free stuff. This should be illegal.

Tip for consumers:
Do use EBay ever

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurc40
1 review
5 helpful votes
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August 26th, 2016

Ebay tends to protect crooked sellers especially chinese fakes, they remove negative comments and reviews so that the next person comes along and also gets caught out, also you dont get your money back.

Thumbnail of user yourm39
1 review
4 helpful votes
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July 17th, 2019

There are shortcomings/inadequacies on nearly every eBay page, from listing forms to search capabilities to results pages. As if they just began business a week ago and launched too soon, this company has made leaps and bounds bruising themselves consistently for 20 years now. I would have never imagined seeing policy and site/system changes go so wrong so badly. As if the policy and system decisions are made by children who have never actually used or understood the marketplace or business. Why would I want to include toys in searching for industrial tool parts? They do not allow selecting or de-selecting multiple categories. Major page changes have eliminated security tools and critical sales data. The ability to set buyer performance criteria has never been attempted for items of high value. Would you allow children into Christie's Auction?

Thumbnail of user garym408
1 review
6 helpful votes
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July 16th, 2018

Absolutely zero protection for sellers. They pull funds from my account regardless and lie about returning listing fees after they force me to accept a return. Items get returned damaged. No help. AVOID ebay

Thumbnail of user melb86
1 review
6 helpful votes
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December 28th, 2018

Spent days, not ours, on the phone trying to resolve an issue which was eBay's fault. Incompetent staff and unresponsive supervisors. Nothing like other online websites such as Amazon. Unfortunately, eBay uses PayPal for their transactions and PayPal is even worse to deal with.

Thumbnail of user belan5
2 reviews
4 helpful votes
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January 13th, 2023

Ebay keeps back (and probably use) my funds even after buyer received my product and left positive feedback. They became dishonest. Not to mention their final fee is way above 20% by now! This was the last time I used them :(

Service
Value
Shipping
Quality
Thumbnail of user paulm3995
1 review
0 helpful votes
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November 13th, 2022

Ebay allowed someone to leave bad feedback for something not sold on ebay then tells me because i never noticed it in 90 days could not do anything about it,but admitted how would i notice something that never should have happened. Run by cowboys and half wits use market place

Thumbnail of user travisz1
1 review
0 helpful votes
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March 17th, 2017

Twice in the last month Ive had over 100 dollars in fraud purchases on my debit card through ebay. Think you could get their customer service? NOPE. Gotta jump through their stupid hoops. Wait til I call them up when I get home. Someone's day is gonna go south like mine.

Thumbnail of user iffats1
2 reviews
6 helpful votes
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July 19th, 2021
Verified purchase

Either Ebay has changed owner or management, they are not being very helpful. I bought item from seller that never arrived. I contacted them and Ebay said, it has been more than 3 months, we cant do anything about it ( Normally their stuff takes long time to arrive, so I kept waiting). Second incident, recently bought stuff, seller updated, delivered with someone ( God knows with who) because mailman has key for all mail boxes of building, and deliver in mail box. Upon contacting Ebay, the great Ebay said, We cant give you refund, because seller gave shipping info. If seller gave shipping info, how would it guarantee that item was delivered at my place. I would say, be careful when you buy stuff from Ebay, you will buy at your own risk and do not trust Ebay that much any more.

Tip for consumers:
Be careful when you buy

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonb38
1 review
0 helpful votes
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July 10th, 2015

Size has now been removed on the left hand toolbar when looking for clothing. I can't work out why. Size is the most important criteria for choosing clothing however to eBay that is obviously not a concern as it was removed over 2 months ago and despite repeated complaints it has not be reinstated.
Why would you remove a search feature from a search engine to make searching more difficult particularly when this feature has been present ever since using eBay in 2008. Will be shopping elsewhere in the future. Suspect some marketing ploy so people have look over many more items of clothing to find what they want thus possibly increasing sales. A big Turn off.

Thumbnail of user lisad91
1 review
5 helpful votes
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June 22nd, 2015

Awful service. Slow. I sent 37 pieces of clothing from their designer list. Many of which were never worn and still had price tags on. My offer was beyond insulting. I am having the entire shipment sent back. Do not waste your time on this website.

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