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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
126
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user jamesj75
2 reviews
18 helpful votes
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September 18th, 2017

EBay can't protect you. They rather charge you a fees to list and sell your items rather than invest in better cyber security to thwart scams. See I recently listed an Apple Watch and received the emails from eBay and PayPal that my item sold and was paid. After calling both to confirm, I shipped only to find out two days later that it was a scam. The $315 I stood to make was not real and my watch was gone.

Rather than admit their wrong eBay repeatedly suggested I contact the USPS to stop shipments (2 days later of a Priority Package). Needless to say they didn't offer me anything for my misfortune. If this happens so much why haven't you found a
Mitigation for this?

They can't protect you if you haven't sold 25 or more packages. I can't do business w/ nor communicate w/ billion dollar company that can't protect my interest.

Effffff you ebay,

Former iWatch peroson

Thumbnail of user rogerb45
3 reviews
6 helpful votes
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January 15th, 2016

EBay seller JOHN27 is $#! T
This guy is a SCAMMER. He works or worked for eBay. He knows how the system works
And he can manipulate the Customer Service to his advantage. This is what he did to me-
I bought two items after a few days he gives me a tracking number that never works. After
A week of this i emailed threw eBay. No reply so i ask eBay to step in or course you have to wait another 5 working days before they will. And on the day eBay could step in JOHN27 (is $#! T)
Calls eBay and gives them a faults Tracking number that says it was delivered 3 days ago
And they say ok case closed. Well they did not even care that the tracking number was not even in the same state. In fact it was four states away. Had to call and scream before they would listen. After all this waiting and still had to order these from another seller he got my feedback canceled and that's what really piss's me off. EBay seller JOHN27 is $#! T

Thumbnail of user dianam143
1 review
0 helpful votes
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April 12th, 2018

Ebay is a crook. You pay 30 cents to list after you have used up your 50 for the month and everytime you relist the same item and pay. 30 cents you get a new item number so when it sells only the last one you paid. 30 cents for is the one you get the. 30 cent credit. Credit only goes on item # that sells. If you are relisting the same item the item number should never change you stupid people at Ebay. Anything to steal our money. And say we get shipping discount post office price is $7.10 then ebay discount you pay $6.90 but ebay charges you final value fee of. 71 figure it out there is no discount of 25%. Customer pays $7.10 you pay 6.90 plus. 71 so you pay 7.61 explain where I am saving using ebay labels. Or when they set a price from space somewhere the shipping cost the customer pays and it is $1-$3 less then the seller has to pay. REDICULIOUS. Class Action lawsuit coming soon

Thumbnail of user kellih1
6 reviews
17 helpful votes
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February 11th, 2014

XOOX to Ebay!

What can I say about a business that is its own country? With its own banking institution LOL

Best of the Best has been supporting my family for many years w no issues at all.

Play by the book and you will get everything you need and more!

All I can say is.
'Honk, if you got 'IT' on Ebay' LOL

Thumbnail of user francescan
1 review
4 helpful votes
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November 13th, 2014

I got $30 worth of in store credit for referrals and they took $10 back because I referred my little sister. They said only 1 account per household, if I would've known I wouldn't have downloaded the app and went through the hassle of getting my sister signed up! I asked for the $10 back cause I didn't know and they said they didn't reissue credits. They didn't apologize for anything! I said that's ridiculous and the person on chat didn't even respond! Worst customer service ever!

Thumbnail of user dianaj7
Diana J.
11 reviews
40 helpful votes
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July 20th, 2014

I have been a loyal Ebay Member and Shopper of Ebay.com since 10/15/12 and not once have I had a single problem there. I really love this site. All the purchases I have made there have been prompt, quick, speedy and fast for both me as a buyer and the sellers of the Ebay stores I shop at. I mainly collect Halloween Costumes, also I collect Antique, Gold, Silver and Bronze British and Irish Coins, Gold British Banknotes and Bars no matter what size and shape they are. I have already managed to buy a brand new addition for my beautiful growing coin collection and will continue collecting these beautiful items located on Ebay. Ebay is a very awesome site and I hope it stays up for a very long time :). Ebay and the Ebay Team you guys rock!

Thumbnail of user donnyw15
2 reviews
1 helpful vote
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October 23rd, 2018

I didin't like the fact that people gets scammed here. So you have you be very carefuland watch out for scammers. Another thing, the quality not always matches picture, watch out. Besides that, great place tu put your unusable things to sell.

Thumbnail of user daveb70
1 review
2 helpful votes
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March 9th, 2014

This is the poorest excuse for a bit site on the plannet. Take my word for it i am a seller. Ebay is a great platform for people in other countries to rip you off. Ebay even rips off its own sellers wich blows me away considering the sellers are who pay ebay. Stay away from ebay save yourself the trouble.

Thumbnail of user aishab7
1 review
4 helpful votes
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May 27th, 2015

Buyers have all the power on Ebay. Sellers beware. And don't sell to sopheina. You will get scammed and Ebay will take her side. They just need to shut this site down. Not what it used to be. They wouldn't even get the one star if there was something less I could choose.

Thumbnail of user kellim15
2 reviews
3 helpful votes
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October 4th, 2016

Hi, I had ordered a stroller but my husband didnt know about it and refused delivery at the door, the seller received the stroller back and kept the money, I tried to get ebay to help they said there is no protection of a refusal order, and would not help me, when I tried to leave negative feedback since the seller unlawfully kept the stroller and didnt even offer to have me just pay shipping twice, ebay removed my feedback! So I think they remove negative feedback to increase their positive standings, and this should not be happening.

Thumbnail of user kend381
1 review
0 helpful votes
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February 2nd, 2022

Most sellers will not answer questions and misrepresent everything and pose as US sellers when they are from China. I will never buy from noncitizens of the USA. The Chinese are taking over eBay. Their human rights record is disturbing. Facebook practices price collusion and lies about having a money-back guarantee. They don't. The sellers are forced to impound their seller's fees and they pay in the rare event of honoring the money-back guarantee. Plus, eBay has a 40% discount with the USPS and the reflected suggested shipping fees are the highest profit center for eBay. They protect sellers, not buyers. Buyers can not block sellers and eBay will frequently remove negative feedback. Ebay is the most corrupt platform on the internet. I am forced to get everything in writing or I will not buy. This is a partial list of their corruption. I only buy from honest sellers. I am very local in the rate event I find a honest seller. Thank you! Ken

Tip for consumers:
BUYERS BEWARE!

Products used:
Numerous

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandac166
1 review
1 helpful vote
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April 10th, 2017

I will never sell or buy another mother f*cking thing on this site again. Why they hold your money is beyond me. Once that sh*t is delivered and you get positive f*cking feed back your money should be released IMMEDIATELY. Ebay is that annoying mother f*cker that pretends like they are going to hand you something but then holds on super to tight to it... Syyyyyyyke... *throat punch* eat a d*ck ebay, hold it there and choke.

Thumbnail of user shannonz2
2 reviews
2 helpful votes
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January 12th, 2018

Beware of buyers who claim their item didnt arrive. Even though the tracking shows it was delivered, it is that easy for anyone to say they didnt receive the item, and eBay lets them get away with it. I have just lost a $100 item I sold on abay, and had to refund this scammer $100 because he claimed it never arrived. The tracking clearly says it was delivered to their address. I also had Canada Post investigate it, and even with the proof it was delivered, they will not do anything. They have the most horrible customer service I have ever experienced. The employees sound like robots who wont listen and do not care, just brushed it off. I have had other problems with eBay. They had my payment on hold until 1969, so after selling an item and having it shipped and received by the buyer, the payment wouldnt go through to me for weeks because of this mistake and I had to make about 20 calls and complaints before anyone would listen or understand!

Thumbnail of user justink523
1 review
0 helpful votes
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September 27th, 2022

Fraudsters are running amuck on eBay. I was scammed. The seller sent me a tracking number that was a package to someone else in a different location. When the package didn't arrive I notified eBay and they said it was delivered. I told them it wasn't and we went back and forth multiple times. Hey refuse to do anything to help or refund my money. Now I'm having to dispute it with my bank. EBay's customer service is garbage. They will do nothing in your interest to help you. I will never do business with eBay again.

Tip for consumers:
Stay away

Products used:
Their antiquated garbage platform

Service
Value
Shipping
Returns
Quality
Thumbnail of user anonc1
2 reviews
1 helpful vote
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February 27th, 2017

I am an avid ebayer. I have bought and sold for years. In the last few years I have had to stop selling due to the morons who buy used goods, with pictures and 100% accurate discriptions of how it differes from new, asking for full refunds and eBay forcing the seller to do just that. I don't know about you but actually look at things before I buy them from a resale site, inspect them over to know exactly what I am going to receive. Thanks a lot eBay. You have empowered the simple.

Thumbnail of user peterl99
69 reviews
484 helpful votes
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October 27th, 2015

Ebay used to be good but onbiously they did not improve during the last years. I rather use Amazon.com instead and hardly visit eBay.com anymore. Interface is still the same as many years ago, they failed to improve and to modernize. Oh one thing chaged since they launched many, many years ago: You find mostly power sellers and if you try to sell something as a private person, you see many disadvantages compared to those "PowerSellers". The idea was a revolution, now it is only old fashioned and no fun anymore!

Thumbnail of user jayp180
1 review
1 helpful vote
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December 18th, 2018

I was a long time member of ebay but my last purchase which I did not received but they close the case in favor of the seller and told me the seller gave them of proof of delivery. I never received the item my guess is that I think the usps deliver it in Pl. Instead my st with same address because sometimes I recieved item address with Pl not st. But I leave it in the box so they can deliver the item correctly. But for now I stop ordering from ebay, Amazon more secure or just order from alliexpress.

Thumbnail of user larryk66
2 reviews
2 helpful votes
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June 9th, 2017

I sold an antique vise to a buyer who claimed that it was broken when he received it. While true that there was a small crack in the item, I agreed that it was my fault and to return it for a refund. Then he sent a picture of the damage, eureka, that damage was not there when I packed it. I refused the return because of his abusing the return rules. EBay sided with him and put a hold on the paypal payment. Then, I was forced to accept the fraudulent return and they took shipping out of my account. At best, that was a he said / he said in which eBay sided with the buyer. I lost.

Thumbnail of user kennys3
2 reviews
3 helpful votes
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October 16th, 2011

I bought a radio that had been used the owner failed to mention that he had to shave some of it off to make it fit his vehicle so when i questioned the seller he told me he didnt know what i was talking about and when i tried to talk to ebay about it they told me there was nothing that they could do i mean seriously who shaves a radio to make it fit there vehicle so not only did i get ripped off but nothing happened to the guy who sold it to me.

Thumbnail of user aprilb451
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

Never order from eBay ever I orders this speaker for my daughter party was never delivered I called eBay they said they will contact the seller. Long story short the seller left the decision to eBay and they basically said $#*! me and they not giving me my product I paid for or my money back they made me wait 3 day then closed my dispute then made me fill out a appeal that take 5 more days just to tell me that they decided they not gonna give me my money

Tip for consumers:
Don’t order from ebay

Products used:
Nothing

Service
Value
Shipping
Quality
Thumbnail of user sheilad2
26 reviews
52 helpful votes
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June 16th, 2022
• Updated review

Did finally get into my email account and found an email from Ebay asking if it was me or someone trying to get into my acct. They sent me a link to change my PW and I was in. I have learned to keep several of my PWs, like bank, PayPal, now Ebay, in an address book so when my PW manager pulls a freeze I can still get into certain accounts/sites until I can unfreeze PW manager. Also did get a customer service number for help needed. Am now a happy customer again. The fault here was my PW manager... everyone says this is a good thing to have but still recommend writing crucial/important PWs somewhere safe.

Tip for consumers:
Check the Feedback for the seller as this reflects on past customers and how they reviewed their transactions with a seller.

Products used:
Free shipping depends on the seller. You can usually fond a seller with free shipping. Refunds depend upon the reason for the refund, but if something is broken/unusable, even due to shipping problems, most sellers will refund or replace the item.

No Customer Service Phone...
May 22nd, 2021
• Previous review

Ebay customer service just dropped for me. Have had trouble getting into my password manager so can't get passwords, including Ebay. No longer has a help phone number for those of us having a landline phone... no mobile. Now am locked out of my email so cannot even get help that way. Can't get into account and their online help is a joke.

NO A HAPPY CUSTOMER... as if they care.

Tip for consumers:
Hope you do not need customer service for anything.

Products used:
Customer Service

Service
Value
Shipping
Returns
Quality
Never had a Problem...
October 2nd, 2015
• Previous review

Love ebay, as a buyer... haven't tried selling, yet. The auctions are fun, if the wait is a bit frustrating at times. I've only had one bad seller there, all others have been great, especially when it comes to answering questions.

As in all online sites you have to check on the seller reliability, that's what burned me when I first started buying... make to sure to check customer comments for each seller I buy from... Though this can be unreliable when it comes to the Chinese sellers. Personally, I don't buy from anyone with a rating below 99.0% rating and have only been burned once.

Paying with Paypal has been great as I don't have to give any credit card info to each individual seller when making purchases. Hopefully I will still have this option when ebay and Paypal split. I've gone on to use Paypal when shopping other sites, keeping all of my credit card info private and in one place rather than spread out across the internet. You don't have to have a Paypal card to use Paypal...

As far as Customer Service goes, The only problems I've had was in language and I requested, nicely, to have another representative with better English and everything was settled. I have always been treated with respect and my problems resolved within one phone call (*******229, 5AM - 10PM PT, M-Sun).

UPDATE: Just last month, Jan 2016, I was burned on a purchase from China. The seller expected to get favorable rating for item when 2 cords were missing. This is NOT ebay's fault but the seller. I got burned because I compromised on the 99% feedback rule I usually follow... this seller had 99.4%.

After reading some of the complaints I realized that many, not all, are blaming ebay alone for the sellers' ripping people off. If buyers do their homework... check feedback and do Searches online for customer reviews of brands, there's less chance of being taken. Don't want to say ebay is perfect and always gets buyer's money returned, but it's ultimately up to the buyer for refunds. Too many complaints against a seller then ebay suspends them... Not sure how that works since not seller. Do remember that after the 30 days nothing will be done... you have contact the seller yourself... Been there, Done that and it doesn't work, at least for me.

Thumbnail of user mishab6
2 reviews
2 helpful votes
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August 18th, 2017

Yes, don't trust Ebay. Last 2 thing what I bought from Ebay - MacBook Charger and Lenovo Laptop Charger - are fake products broken after 1 month of use. On Ebay both of them has been listed like "Genuine". Fake! And Ebay don't care about this!

Thumbnail of user ys29
1 review
5 helpful votes
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June 11th, 2016

I bought a brand new i-phone 5s through PaisaPayID: *******9707 which was delivered to me on 11th Jan. 2016.

From the first month itself my back camera stopped working!
And now the phone lighting cable is not working and literally my phone is off. It is just fifth month from my purchase.

Called Apple customer care and from there I found that my device is Two Years Old and that too is Not from India! It does not even carry its guarantee! I paid the full money and received the old phone. This is fraud from e-bay!

I want my money back so that i can go for other online sites who are more trustworthy.

*Even the consignor details on Shipping receipt is wrong with an incorrect number.

Thumbnail of user erikg109
2 reviews
1 helpful vote
  • Send Message
February 2nd, 2021
Verified purchase

Ebay encourages scamming, all the scammer has to do is mail a package to the same zip code as yours and they will side with the seller. Forget that the package is 30lbs less than what is was supposed to be and forget they could have contact Fedex to verify the information.
This is the last time Ebay. I will never use your service again, Id rather pay retail price than allow you to make another cent on my account.
Use Ebay at your own peril - you will get scammed sooner or later. I have had account since 2001 no problem but now Ebay is the actual problem, you couldn't ask for proof of delivery with a receipt showing the tracking number. Nope - I see what PayPal is distancing itself from Ebay because PayPal is going above and beyond.

Tip for consumers:
Use another site like Swappa that requires the seller to upload proof of having the item along with making sure item is not stolen or etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adeno3
1 review
1 helpful vote
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June 23rd, 2020

I didnt get what i ordered and seller even admitted to it and offered a partial refund. I just wanted to return/refund the item and EBay sided with the thief seller. They even deleted my feedback to warn others of this scam... Ebay is a cesspool.

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