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eBay

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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.7%
Positive
5
Neutral
4
Negative
127
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user rafaelb128
1 review
0 helpful votes
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February 13th, 2022

I sold an item, buyer opened a case claiming that was not working. I accepted the return request and buyer never repied to my messages to send the item back. Then, ebay refunded him. Buyer has the item and his money. Ebay is a scam itself.

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Thumbnail of user marbley
2 reviews
52 helpful votes
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August 30th, 2017

A seller known as Jdm982 is perfect for car parts and accessories. I ordered a series of parts for our Dodge truck, and they were all delivered as agreed. They fit as advertised on our truck, which was a surprise since the vehicle is a bit dated. I would recommend him for car parts

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Thumbnail of user adeno3
1 review
1 helpful vote
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June 23rd, 2020

I didnt get what i ordered and seller even admitted to it and offered a partial refund. I just wanted to return/refund the item and EBay sided with the thief seller. They even deleted my feedback to warn others of this scam... Ebay is a cesspool.

Thumbnail of user josephr114
1 review
1 helpful vote
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February 25th, 2017

For all us Old fats who order something with a remote control. I order a winch with a remote control well it came with a control with a 6 foot wire attached to winch! O they said you wanted wireless. Wanted to charge me 100 bucks more for wireless control plus pay for returning winch back 40 50 bucks. What a scam. I looked up remote control in the dictionary clearly detached from but I did not win my appeal. Buyers beware when you order your next tv with a remote control the wire just might not reach your recliner. Very disappointed. Also I get how was my items from ebay all the time when I'm happy with them anything I'm not or wish to return I do not see anything to review.

Thumbnail of user chrisn48
5 reviews
7 helpful votes
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June 29th, 2016

I bought quite a lot from ebay, which was good, and i tried couple time to sell something on it, but no sell, actually i couldn't even find my own product on the list, if you yourself couldn't find you own stuffs, probably no many others can actually see you things.
It was just too many sell on it.

Thumbnail of user rjaa
45 reviews
109 helpful votes
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August 15th, 2012

This is a buyers market. If you are a seller ebay takes 12% of your sales and they charge you to list all your items. Also after they take all that money when a buyer pays via paypal (which ebay owns) they take another 3% of the total. (not the amount minus what they deducted, the full total). Only buyers can leave negative feedback. So if a buyer never pays etc you can't even leave neg or neutral feedback. So very unfair that they can leave neg for you and you can't even leave neutral for them. How can you warn others about them?

Thumbnail of user chrish294
1 review
0 helpful votes
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April 3rd, 2017

I have just tried to buy an item on ebay using my 'Post Office' credit card. It was refused 3 times. So I went on to Amazon to buy the same item with the same credit card, accepted, no problen.
I have always found the 'Post Office' a very respectable company and very trustworthy, so I don't understand why Ebay did not. I could have used one of my other c/cards... but... WHY SHOULD I?

Thumbnail of user rons131
1 review
4 helpful votes
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July 4th, 2017

I've been a member of the eBay community for over 13 years. I am typically a buyer not a seller. I think I have sold two items in thirteen years. I recently listed a brand new Note 5 that was a scam buyer coming through a backdoor in the US with shipping to Nigeria, the online scam capital of the world. I figured out right away that it was a scam even though I was told the money was in my account. After I discovered it I received and email from eBay advising me it looked like a scam. Duh, good thing I hadn't shipped it.\

I don't know where the train got off the track but I did sell it to a legitimate buyer the second try and now eBay says I owe them $39 final selling fee. Phuc that!. I sold a $600 brand new phone for 400 and now I get hit with a 39 charge from eBay. Never again. They have to be kidding. I could see 5% but 10? No more eBay I'll sell it some place else.

Thumbnail of user kellyh1438
1 review
1 helpful vote
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September 15th, 2022

Getting a gift card for their website was very easy. And within a matter of 48 hours I think I had the redemption cthe redemption code and they were very quick thorough and it was easy but still professional.

Tip for consumers:
Don't settle for the 1st thing you see that you think you like. There's thousands of items to choose from.Don't settle for the 1st thing you see that you think you like. There's thousands of items to choose from.

Products used:
I bought a shirt

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Thumbnail of user laurae19
1 review
4 helpful votes
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April 27th, 2015

Bought my wedding dress on ebay from ebay seller couturemissbridal. I waited the length of the shipping period, my dress did not come. I waited 2 more days giving them the benefit of the doubt, no dress. I send several emails, no answer. I finally hunted down the business online to and got their phone number. Their answer? Sorry, we sold that dress to someone else... That was going to be my wedding dress. Worst ebay experience.

Thumbnail of user tiredofb
1 review
1 helpful vote
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January 16th, 2023

EBay is scamming people out of money sellers don't even collect. You can collect $10 to ship an item, pay the carrier $10 to ship the item and eBay comes along and charges YOU, the seller, 12% of that shipping fee. They need to go back to flat listing fees. Stealing from their sellers is unacceptable.

Tip for consumers:
Find a different site to sell on

Products used:
Seller dashboard

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Shipping
Thumbnail of user dametrem
1 review
4 helpful votes
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April 25th, 2016

As a seller you are basically in a position to get screwed by eBay and buyers at any point. I for instance sold and item and marked it as non refundable and a month of after getting paid the customer opened a claim on the item being damaged, which was sent in mint conditon and Ebay overrided my denial of the refund and charged me the full amount and a $50 fee as well as shipping and handling for the return. After 2 hours on the phone disputing these charges I was told "Sorry sir this is life so you better get used to it". My item was returnwd damaged and i was advised to purchase sellers insurance in case this happened again. Their customer service is a joke and if you buy anything from ebay you are basically guaranteed to get your money back, regardless if whether or not the person damages it and decides to return it.

Thumbnail of user sams125
4 reviews
11 helpful votes
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January 26th, 2014

Ebay only cares about 1 thing. Them getting PAID!. I had an item that I ordered never arrive... Shipping said it did. But it didn't. UPS "was investigating, and took my phone number" Since then... I lost my case on ebay and UPS now requires a signature for all my packages. I am out my money and have to drive to pick up my packages now. So to you i say NEVER USE EBAY OR UPS!

Thumbnail of user jillh34
4 reviews
35 helpful votes
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June 2nd, 2021

There are no customer service available. If you have issues or questions it send you to a list of articals. Really how rude. I seriously had to search for over an hour to get help. Only got help from your Fraud department. Which means you care about losing money than helping your customers. Also was given the reason for such bad service was due to Covid-19. Really- check out the other fortune 500 companies that have custoner service people assist from home. You are open for business and taking new business but NO CUSTOMER SERVICE/ SORRY NOT ACCEPTABLE. So you want me to search articals to get an answer? Makes me think your time is more important than mine. Is there greed in the room? Please change.

Thumbnail of user wilsodan53
2 reviews
3 helpful votes
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January 6th, 2024

For some crazy reason I went and signed up to eBay plus, extra money for Nothing, it's a total scam!

I purchased 3 items from eBay, some 6 weeks later I only have one of the items, the other 2 are still showing the original location and a date of early December. I contacted this totally useless eBay to find out what is going on, Zero help, just some rude lady telling me my parcel is showing delivered by the 19th January, almost 2 months later, She said this is normal and acceptable, for who, obviously eBay not the stupid buyers….

There is obviously an issue but eBay does their usual BS ploy of Noting, they know you just give up trying with them, it's a win win for them.

EBay is an old outdated business that now survives from all the business that rob and steal who are not allowed to sell on Amazon.They exploit our laws with their Big Business powers….

You are crazy if you risk buying from this platform, it's too risky and you have no way of getting any after sales service if something goes wrong, avoid them and stick with the store or Amazon…

Thumbnail of user janiceb573
4 reviews
6 helpful votes
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June 30th, 2023
Verified purchase

To be specific, this review is not about Ebay, but about a seller on Ebay called Tristatesalesteam. I purchased a brand new Keurig K Cafe coffee maker, paid aprox $150 for it, worked for a while, then latte maker stopped working, I contacted Keurig only to be told my item was used, defective and had been replaced by Keurig to original owner of product. Obviously Tristatesalesteam sold me a used, refurbished, damaged item unbeknownst to me. I contacted both Ebay and seller, Ebay was fine, told me had to contact seller, but seller never even answered my multiple letters, could care less about ripping people off online, hiding behind their computer like cowards. Since too much time had passed, Ebay refused to replace item, so buyer beware of seller called Tristatesalesteam, they sell all kind of merchandise, are not honest to deal with, at least that was my experience!

Products used:
Keurig K Cafe coffee maker

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Thumbnail of user jamesc242
4 reviews
17 helpful votes
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September 10th, 2015

Ebay can be a good shopping website to buy from if you can tell between scammers and legitimate sellers I only got scammed once on ebay but most of the transactions I made were pretty good there seems to be lot of bad sellers on ebay always check the amount of positive and negative feedback and you should be fine with buying off of ebay atleast with amazon.com there are hardly any scammers

Thumbnail of user vicd46
1 review
0 helpful votes
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June 20th, 2022

Worst client service ever, will never come back.
I asked a question by a call, the person was very mean to me and hang up after 1 minute. I explained my situation to other staff to get an explainantion, and other people from ebay told i could just leave the plateform if i wish!
No apology, they don't care, and never hepled me

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Thumbnail of user giselac1
4 reviews
10 helpful votes
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April 18th, 2018

Descriptions are never accurate. Then they dont talk to you when you want to return something. If you return something then it will be more than what it cost to buybecause you have to ship it. A lot of people here are resellers and are annoying. I wont buy anything from this site ever again.

Thumbnail of user rufust1
1 review
3 helpful votes
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December 30th, 2014

I quit buying from ebay. They have totally incompetent people who decide on your complaints. Bought a GPS and found defects the seller did not mention. GPS was totally useless and seller did not list that item was for parts or needed repair Ebay customer service tells you policy of buyer beware and says I have buyer's remorse. The idiot did not even look at what the seller listed and what I was complaining about. Totally INCOMPETENT! Damn right I have buyer's remorse after getting junk from a seller and not getting a refund from it. The GPS ended in the dump.

Tip for consumers:
You wont get assistance from dumb people at ebay customer service. They are totally clueless on how to resolve issues and hide behind those fine lines in their terms of agreement. No chance of contesting a decision so you're screwed by ebay.

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Thumbnail of user happid
1 review
2 helpful votes
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March 31st, 2014

Ebay is a good company but they need to be stricter with resellers. I bought a product on Ebay and what I got is an immitated product. Ebay should have kicked the seller out from selling stuff on Ebay but they did not

Thumbnail of user kellym43
21 reviews
125 helpful votes
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February 24th, 2014

Ebay is a good way to shop used and/or cheap items. As long as you stick to a reputable seller. Ebays insurance policy makes it a safe way to shop. When im looking for a specialty item, this is the place to go.

Thumbnail of user tinaw7
17 reviews
59 helpful votes
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October 9th, 2011

I think eBay is a tough site to rate because you are not buying from eBay, you are buying from the tens of thousands of buyers - some good - some not so good.

I think the only way you can rate the site is by how they deal with you as a customers if anything goes wrong and how user friendly the site is.

All in all the site is really good for both sellers and buyers buy unfortunately a playground for scammers - both buyers who say items haven't arrived when they more than likely have just to get a freebee or a refund and sellers who sell fake/dodgy items and do a runner with your money.

Thumbnail of user russellm748
1 review
0 helpful votes
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June 10th, 2023

The only reason I gave them one star is because there are no minus stars. When you buy certain items off of E-bay they come from China which is happening more and more with them. Which most of the stuff is a lot cheaper but it is also junk and cheap knock off of the real deals. I ordered what they said was an Air Lift wireless compressor part # *******EZ and it blew the hose out of the compressor head at 22lbs of air and can't be reinstalled cause the quick connect is junk. I contacted E-bay and listen what they told me to do. They told me to resell it on E-bay and I could even possibly make a little profit off of it. Are you kidding me! I'm done with them, I'll never buy nothing else off of them, EVER and you should consider the same action.

Products used:
I ordered the real deal from another source which was 25980EZ wireless compressor

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Thumbnail of user juliek147
4 reviews
2 helpful votes
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July 16th, 2023

UPDATE - EBAY REFUNDED ME SO CHANGED RATING FROM 1 TO 4

Bought Adidas cleats since my son wanted the same cleats he already had that wore out after two years. Since Adidas does not make this particular cleat any longer, I was forced to purchase from Ebay. He wore the shoes for soccer training 2 months and the shoes literally crumbled. He held them together with duct tape until I found new Nike cleats. These ebay shoes are in worse shape than the two year old pair we were replacing. Neither ebay nor seller will refund the money. I will dispute with my credit card company tomorrow when dispute dept opens. I should have trusted my instinct about shopping on ebay. It was my first and last purchase. Stay away unless you're positive nothing will go wrong.

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