eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.
Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.
A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.
Truly a great selling website and just be careful what you buy on ebay read the description before you buy the product and you can't go wrong with ebay.
Tip for consumers:
I would definitely recommend ebay just read the descriptions carefully.
Products used:
I love ebay shopping has never been easier than going to the store.
I love ebay i do most of my shopping there you can find some great deals over there from reputable sellers always look for the ebay dailydeals amazing low pricess
I had to pay for shipment while I was unaware. The seller sent me the items and he didn't pay for them and eBay customer service didn't help me at all.
Ebay does not care about the average buyer and or seller. They will lie and they do not care. There is nothing you can do about it so be careful and do not trust what they tell you
I ordered a military coin from historic military on eBay. The vender charged me for shipping and when the item didn't arrive told me it was my problem, take it up with USPS. IT WASNT DISCLOSED THAT SHIPPING WAS THROUGH THE MOST UNRELIABLE USPS. BUYER BEWARE!
Tip for consumers:
DONT - ITS A RIPPOFF
Products used:
Military challenge coin
I got a call from this collection agency about an eBay account that I never had. Turns out that the eBay account was with the company I work for (now), was set up by a previous employee who, after his termination from the company, changed the name on the account from HIS name to mine.
I spent 2+ hours on the phone with eBay and they refused to take my name off the account even though the change was not authorized by me. They suggested I file an identity theft report with the police (which I will do) but I will also be filing a credit fraud complaint against eBay for permitting the "owner" of the account to simply change his name to mine without contacting me to verify that I had authorized the change.
WARNING TO eBAY CUSTOMERS: Beware of deadbeats putting your name on their account (reading prior posts, this is not the first time this has happened. If this is all it takes to skip out on a debt, eBay needs to change their security procedures.
EBay requires a sellers social security number now, or they refuse to pay the seller. EBay will hold your money until you provide a social security number. They owe me $100, and refuse to pay me.
Tip for consumers:
EBay use to be a good platform to buy and sell on, but they want to much personal information now.
Products used:
Managed payment system mandated for sellers.
Wonderful items for me to purchase almost every day. I would use eBay for everything if I could but sometimes I have to use Amazon. But I do like eBay very much.
I have not had a problem on this site that they didn't take care of. They will take care of any problem you have. I use eBay all the time and never had a problem
Terrible service, terrible website and terrible company.
Customer service nonexistent. Only interested in taking your money. Zero protection for both buyers and sellers and no regulation at all.
I see more and more buy now and fewer and fewer true auctions. I have purchased many items from them and have almost always had a pleasant experience and got what I ordered in a timely fashion.
I sold a nylon motorcycle tank bag and shipped it Fedex through Ebay. It cost $10 to ship, as the item weighed 3 pounds in the box. I got my bill from Ebay a month later and was charged $95, it said the item weighed 71 pounds. I disputed through Ebay, who said they would resolve it with Fedex. After no response I disputed it through Fedex, who said they would resolve it from Ebay. I never received follow up from either company. I disputed this several times with both companies and got the run around each time. Several months later Ebay said it was Fedex's fault and still refused to refund the money they (Ebay) took out of my account. And conveniently Ebay can't even see the shipping quote now because it has expired from my account page. I was able to get my credit card company to reverse the charge and now Ebay is going to send it to collections. After selling on Ebay for 13 years I have made this company thousands of dollars, but they still refuse to make this right. I AM DONE WITH EBAY.
I have been an ebay seller for many years. Not anymore. I was selling an item before Christmas which was peak time for this item. I received several offers and was about to accept one when it was rescinded due to a bid. The auction ended a week later and another week later the buyer still hadn't paid. The buyer emailed me that they had changed their mind. Now it is too late to sell it and ship in time for Christmas, so it cost me my sale.
I tried to report the unpaid item on my phone, but it was so small as they don't have a mobile version of this part, and I accidentally cancelled the unpaid item report. I called them and had to wait 10 minutes. They told me they can't created another unpaid item report and would manually refund my final value fee. This took another 20 minutes. They then threatened me saying that this is a one time courtesy and I shouldn't mess up again when it was clearly the buyer's fault for bidding on something they didn't want to pay for and their fault for not having developed a mobile version of this part of their site and making it so easy to make a mistake and then making it impossible to undo the mistake.
I asked if there is anything else they could do after explaining the situation and they said no I would just need to relist.
Now I am out a sale and have to wait for a refund of the fee and do not have any other chances to make a mistake. There are much better selling platforms out there these days so why bother with ebay. They have the least fees but it's obviously for a reason. Try mercari, poshmark, tradesy, etc.
Very bad Service. I have not received the product. Very much disappointed and they even not replaced me with the item and also have not refunded me the item.
I have been an ebayer from the start of their website. I am now getting out and closing my account. I mainly purchase on ebay, however their customer service and feedback system have become a total joke and let Fraudulent Sellers take advantage of buyers. I have moved most of my purchasing online to Amazon. I recently had a ebay purchase that never arrived. The seller would not communicate and when I finally got ebay customer service involved they favored the seller because my item had been delivered, however I never received it. It went back to the seller during shipment. So long story short this seller on ebay got my money and the item for keeps and I got nothing. And it gets better, when I tried to warn other ebayer's about this Fraudulent Seller with there Feedback system, it was removed too because a "Case was Opened". So this Fraudulent Seller made out great and know one knows about his/her operating practices. Ebay has become a joke and a good place to loose your money! Use Amazon it's better!
The seller set me up with a shipping like hell, never got the item was stressed 2 weeks and he had my bad feedback removed, a fraud a mafia, never buy from Il Giardino Di Maya
Ilgiardinodimaya IlGiardinoDiMaya
I placed a bid on an item intended to be gift for my Dad's suv. Upon realizing I selected wrong size, I appropriately messaged the seller who 'cancelled the order' & replied with a confirmation message. It has been two weeks and the $70+ item still remains in my cart. I've messaged the seller 3 times and called Ebay customer service 5 times and told something different with every call. One representative moved item to 'HIDDEN' under my unpaid tab and told me resolved. One rep told me she needed authorization from the seller, despite a clear message history authorizing. Finally, I called to CLOSE EBAY ACCOUNT and was told I couldn't because I have an unpaid item in cart! Either I am being scammed by Ebay or or by Ebay's seller but either way, Ebay is RESPONSIBLE for transactions made on their site. Disappointed would be an understatement. I guess I'll have to cancel Paypal account to close account with Ebay.
Had a problem with a orderr Iphone from China Computer board was not working had to sent back so far have not got the phone or money back and cost of shiping so far I have lost 303 dollars plus shiping has been 4 and a haft months now nothing has happen.?.
I totally won! Bidding scams going on and eBay doesn't care! This has happened soooo many times! I've wasted so much time and energy on this eBay site! No more!
Excellent customer service. They really care about pleasing their customers, and always treat you with respect. This is the cornerstone of a successful business. I trust them!
Ive used 'E-bay', for quite sometime now... but in beginning(a virgin to the site, per say) its VERY CONFUSING, well fer me, setting EVERYTHING up and getting NO HELP whatsoever from 'E-gay'(no type-O)
I recently ordered Winnie Pooh Christmas ornaments for my daughter's October birthday. They arrived in about 3 days, nicely gift wrapped with a pleasant note.
I'm not very happy with their service. There are lots of sellers who have high rank, but still in reality they never send it to me the paid order I've made.
Great shopping experience. Have bought everything from a motorcycle gas tank to perfume. Had one problem with an item and the seller immediately returned my money.
When it comes down to ordering car parts, they never have the following items: piston return springs, muffler bearings, wheel nut valves, and gas tank oil.
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