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Overview

eBay has a rating of 1.7 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 209th among Auction sites.

  • Service
    834
  • Value
    759
  • Shipping
    712
  • Returns
    679
  • Quality
    716
Positive reviews (last 12 months): 3.6%
Positive
5
Neutral
4
Negative
128
523
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How would you rate eBay?
Top Positive Review

“Ebay to my rescue!”

Hitesh B.
5/28/24

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

Top Critical Review

“Ebay did not honor guarantee”

Cathy T.
10/12/24

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

Reviews (3,475)

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Reviews that mention popular keywords

post office (55) customer support (79) bank account (48) customer service (580) credit card (79) auction site (30)
Thumbnail of user larryd32
2 reviews
11 helpful votes
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May 11th, 2015

I bought pants, NWT, and they had a hole in them. EBay seller refused refund. EBay supported him. I am stuck with pants I cant wear. Dont buy clothes on EBay

Thumbnail of user keiths57
2 reviews
4 helpful votes
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October 22nd, 2015

Ebay Sux I will not sell on there anymore I sold A item and shipped to the address then was told dont ship to that address it is only for UPS. So my item got returned he wonted his money back and opened A case he said he never got the item and wonted A full refund Ebay gave him A full refund form my account now im out of $11 for shipping and the seller fee
Also my daughter sold A phone on Ebay and they clamed it dont work and took money from her account and gave to them so she was also out shipping cost and seller fee

Thumbnail of user killiand15
1 review
0 helpful votes
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February 20th, 2022

BARGAINMARKONLINE. Is posting pseudo accounts on EBAY IN ORDER TO SALE VAVA PROJECTORS THAT HE WILL NEVER SEND TO YOU. HE WILL instead FRAUD YOU OUT OF YOUR FUNDS. HE DOES THIS BY HAVING TWO SEPERATE ACCOUNTS WITH EBAY. ONE LEGIT AND ONE A FRAUDULENT ACCOUNT HE USES EVERY NOW IN THEN TO POST VAVAs only for a 3rd for what they COST in order to RAIL HIS VICTIMS IN. SO PLEASE. DO BE AWARE OF THIS FELLOW if you ever come across HIM ON EBAY

Tip for consumers:
I wish I would HAVE KNOWN EBAY ALLOWED THIS SORT OF FRAUDULENT ACTIVIVITY

Thumbnail of user virginiaa25
1 review
0 helpful votes
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June 3rd, 2016

For being a first time eBay buyer I had quite the experience- not necessarily a bad one. After a few years of owning my tablet, I decided to purchase a Leather Case Cover + Bluetooth Keyboard for my Microsoft Surface RT. I put my order in on April 25,2016 and it wasnt delivered until Saturday May 7th. A process that was initially supposed to take up to seven days ended up taking a little over three weeks. Crazy right?
So this is what happened, for some reason when I added my shipping address to my eBay account it wouldnt save my APT number, so when I tracked my package it said that it was undeliverable as addressed. I tried everything. Even contacted the USPS and had no luck. Point is that I struggled so much to make a simple change. I was so frustrated and just wanted my money back. But then I tried one last thing. I contacted the seller and fortunately he was able to edit my shipping address and apologized for the inconvenience.
When I finally received my package I was relieved. Utterly relieved! I really liked my case, not so much the keyboard. The keyboard wasnt the best quality, but my expectations were a tad too high I guess. Overall, eBay has its glitches but the sellers are truly supportive and respond really quickly and are always looking to satisfy the buyers.

Thumbnail of user cathym231
13 reviews
36 helpful votes
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September 4th, 2018

With eBay as a seller you know the rules and you can always feel protected say when a buyer says they did not receive their item even though tracking shows as delivered. CHa Ching. EBay works with tracking. If it shows delivered case closed. EBay used to work very very very well back in 2013 but then they had some security breach and the sales stopped very suddenly. Then they did a site wide delete of all products without a UPC code and you had to go through one by one to edit each ad! What a headache and just recently did the same thing for external links. Now I know I did not place a lot of those links in our listings, but still they push that on sellers to have to do that one by one. What a headache! They should pay us!
Four times a years they offer free $$ of shipping supplies with ebay logo. They offer a lot of ways to try to generate sales like eBucks, Percentage off. They work hard to try to help the seller save some money but they also take so much and I sometimes feel we pay too much in fee's but when we do our taxes I see we do make an income. There are scams on ebay but not as much as Amazon. There is a lot to say as we have been on ebay a long time. I like eBay but sometimes we hate eBay and I am tired of feedbacks staying on an account for one year! Seems so excessive. Okay three months. And when you try so hard to be right and still get an idiot to leave you a neg. But then I place them in a bad buyers list so everyone can know he or she was an idiot.

Thumbnail of user rosamariai
1 review
1 helpful vote
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March 3rd, 2022

I bought 2 pairs of sneakers at once, knowing that the sellers dont except returns (MY MISTAKE) and if its authenticated from Ebay they wont let you contact the seller after the fact. Well one of the pair of sneakers that was sent to me had a cosmetic flaw by the toe area and the stitching was messed up! We are talking about $175 on a pair I had no way of returning, exchanging or anything... This flaw was not mentioned in the sellers details by the way. Being the fact that the seller sent them as is AND Ebay supposedly authentcating it and was ok with them, just makes me believe that its a scam! Knowing the seller doesnt except returns and neither does Ebay because it "Ebay authenticated". I took my concerns to customer support and this person took up 45 mins of my time and in the end still didnt help me as I was hoping to be helped. I feel like I paid for something and it didnt reach my expectations for what I paid for and now im stuck with them. I will never buy anything from Ebay again because of this situation.

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Thumbnail of user makedab5
2 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

I bought a screen protector from an ebay seller called wilko-tech1, I received it, it was flimsy and I believe it was expensive considering it is a thin piece of plastic. I initially gave feedback that stated that it was expensive for what it is. I noted that it had been shipped quickly and seller communication was good.

The seller proceeded to send me a series of messages querying why I believed £1.99 was expensive, the seller was rude and sarcastic and I told him not to contact me again. He proceeded to send more messages and exploited the ebay seller loophole after I edited the communication section to reflect the nature of his messages.

I had told the seller not to contact me after he did this he then sent an abusive message to me. I have reported it to ebay but they are probably unlikely to take action against the seller.

I've attached images of the item that he believes is worth £1.99. Please note I never asked for a refund but I had to order a better quality more expensive item.

https://www.ebay.co.uk/str/wilkotech1

Products used:
A screen protector

Service
Value
Shipping
Quality
Thumbnail of user rightr
2 reviews
4 helpful votes
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May 19th, 2016

Two separate companies on ebay have been able to mark that I have left feedback when I have not, taking your right to try to bargin to resolve any issues, I said I wanted to avoid to leaving negative feedback he has marked it on his side iv left the feedback. Power sellers are also protected from any negative feedback, so now your not able to get the true view of what a company is like, now ebay companies are able to manipulate the truth. I have had a recent problem with ebay trying to get them to refund me on a pair of shoes that where a foreign size and falsely claiming to be a size they where not the American optative said theres nothing they can do because its says the size on the shoe so a seller could get a kids shoe write a number 7 on it and that's some how your fault, the shoes where bought for £2.99 the seller wanted me to post them to him without giving me a free postage label or any kind of money for the postage, I explained that by returning them and him giving me £3 he was only giving me the postage I had spent out and no refund, ebay would not help with this, finally the seller saw some common sense, I am disgusted with ebay lately I'm going to amazon now, at least with them you can actually give an honest review, ebay your a disgrace.

Thumbnail of user chandras18
1 review
2 helpful votes
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April 25th, 2017

They said the delivery would be by 18th April and the date was 26th still it did not come. I got a message saying it got delivered and thanking me for confirmation.

Thumbnail of user johnc717
1 review
2 helpful votes
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April 7th, 2017

I ordered a jersey off here it says it was delivered. I never received it the listing was removed. I took it to ebay they said to bad. Dumb fcks need to learn when people are getting screwed

Thumbnail of user abdullahm8
1 review
3 helpful votes
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September 6th, 2014

DO NOT USE EBAY IF YOU DON'T WANT TO LOSE MONEY. EBAY IS FULL OF BULL$#*! PPL AND EBAY COSTUMER SERVICE SUCKS. THEY BLOCK YOUR ACCOUNT IF YOU ASK THEM GOOD QUESTION. THEY STOLE 200 $ FROM ME. EBAY SUCKS DO NOT USE IF YOU DON'T WANT TO LOSE MONEY.

Thumbnail of user tamab5
2 reviews
2 helpful votes
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March 30th, 2021

Recently purchased iPhone 11 Clear Case -TPU Cover. Received it in three days and the product was found to be of good quality and perfectly fitted to my phone.

Products used:
iPhone11 clear case - TPU Cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user zshah009
1 review
0 helpful votes
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July 15th, 2023

EBAY has been asking me to pay 76.00 to auction.99 sport card. I canelled the auction as soon as I see the fee. Card was never sold. EBAY customer service is poor

Thumbnail of user trishz1
2 reviews
4 helpful votes
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February 15th, 2016

I have bought and sold on Ebay for about 15+years and never had a problem, until now. I sold an article of clothing that was in new condition to a seller for a pretty cheap price, I wasn't using, so wanted to get rid of it. In any event the seller, who was the rudest person I have ever encountered in my life, decided to claim that the article of clothing was "soiled, used, and stunk". I immediately refunded her the money, really didn't feel like arguing with her after her multiple ebay messages to me coming in every few seconds, so thought the issue was resolved and she would send me the article back. Well, after every excuse in the book not to send it back to me because she couldn't figure out how to print out the label and that she "worked" I contacted Ebay... who did NOTHING. They told me it was my fault for refunding her without getting the article back first, well I guess I have never dealt with anything like this, so her gain, my loss. Just want anyone to know DO NOT fall for what I fell for. I am out shipping, payment and also the article of clothing, which by the way in perfect condition... staying away from there for a while and trying other venues like Poshmark for a bit.

Thumbnail of user annab334
1 review
5 helpful votes
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July 8th, 2017

Since April they are gone crazy. I closed my shop due to fees that were in pounds and dollars. They calculate the fees in very strange way. My account is compleatly empty and I pay all those fees that they wrongly calculated on my empty shop and they are not allowing to close the shop and still calculating the fees. This is an absurdity. They are stealing. NEVER BUY ANYTHING FROM THIS SITE. YOU WILL HAVE TO PAY THEM FOR NOTHING FOREVER. AND NEVER OPEN A SHOP THERE, BECAUSE THEY ARE NOT ALLOWING TO CLOSE IT NEVER

Thumbnail of user juanp598
1 review
0 helpful votes
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November 19th, 2022

Ebay Rule # 1 If A Seller Sells You An Item Outside Of Ebay Would Be Breaking Ebays Rule Right Wrong I Reported A Seller That Sold Me An Item Outside Of Ebay And Seller Never Sent Item I Reported It TO Ebay Showing Them All The Proof Not To Mention I Also Have The Seller Agreeing To Send Me The Item Twice On Ebay Messenger I Showed Them Proof Also From PayPal Payment To Seller That I Made And Ebay Did Nothing So Now I'm Working With A Company Who Doesn't Care Either.

Tip for consumers:
Look For Another Way To Buy And Sell.

Products used:
Wheat Penny Roll

Service
Value
Shipping
Returns
Quality
Thumbnail of user prabashinia
1 review
2 helpful votes
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November 4th, 2015

They are really un fair, when they took desicion never change that even before take desicion never give chance to explain from our site. What ever they understand by that making desicion.

Thumbnail of user karena345
2 reviews
4 helpful votes
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August 13th, 2019

EBay,

You are yourself a fraudster, a thief and a robber, so it is a pleasure for you to raise a fraudster, a thief and a robber sellers like of you, and with the them steal people's money.

Whene you wrote that yours own sponsored fraudster, a thief and a robber "partner" seller "home_garden360" refunded my money $104.51 which "home_garden360" robbed from me by your helping and sponsorship, is real?

"This return is now completed. The seller refunded $104.51 to your original payment method in PayPal. PayPal transaction "

EBay, I have facts from my PayPal personal page (Which attached now) that you lie, and in real your own sponsored fraudster, a thief and a robber "partner" seller "home_garden360" refunded me only $8.52 and not my full money $104.51

Spit on you fraudster, a thief and a robber eBay and on your own sponsored fraudster, a thief and a robber "partner" seller "home_garden360".
You both same irreparable dirt and rubbish.
Your place is in the trash box.
You have not self-respect and pride.

Thumbnail of user brandonb43
1 review
4 helpful votes
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November 10th, 2014

I sold a guitar on Ebay for $53. Ebay then charged me a "insertion and final value fee" of $53. THE WHOLE FREAKIN PRICE OF THE GUITAR! They pretty much just stole the guitar from me...

Thats the last time I sell anything on Ebay.

Grumblings over.

Thumbnail of user melanied14
2 reviews
2 helpful votes
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November 20th, 2018

BOUGHT AN ITEM FROM rosecitypremium... AD STATED GUARANTEED DELIVERY FRI 11/16... NO ITEM ON FRIDAY... NO ITEM ON SATURDAY... NO ITEM ON SUNDAY...
SELLER INDICATED EBAY HAD PUT "GUARANTEED DELIVERY FRI 11/16" SO NOT THEIR FAULT
BE CAREFUL OF FALSE PROMISES

Thumbnail of user dannyf23
1 review
1 helpful vote
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August 18th, 2017

I sadly had to close my eBay sellers account after years of use when I found eBay didn't care at all that I had a string buyers who seemed to have played the automated system that favours buyers over sellers. One buyer requested a partial refund to the full amount of the item and received it without returning the item! It was a really good original Van Morrison mint LP too that they complained about a mark on the gatefold sleeve. This sold for only £7.99. Another buyer left two malicious negative feedbacks in regard of two antique crucifixes that weren't bid on and sold for 0.99p despite one being fully refunded due to the item not being as sturdy as they thought and the other one, a nice old metal rosary, they decided to keep! I had never been dishonest toward a seller and realised you have to suffer the indignity that these idiotic people inflict and appear as if you are the dishonest one. I realised the cheaper you sold things the more potential damage your feedback can receive. In contrast I had other experiences, close to being informed that my account had been 'permanently restricted' I sold a book for £680.00 and the buyer gave me an extra £20 for all my efforts of finding out how to send it to him in America.

Thumbnail of user tamarad12
4 reviews
10 helpful votes
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July 9th, 2015

THIS REVIEW IS ABOUT BUYING (I made a purchase)

I was a relatively happy customer until they went from a bad shipper, DHL, to an even worse shipper, FEDEX Smart Post. I will leave a review for FEDEX also.

I live in Southern California, TWICE is located in Northern California. Normal shipping, the slowest available from USPS, gets packages here in 4 days or less. Not FEDEX Smart Post. I am currently waiting for a package that was estimated to arrive on Friday, 7/10/15 but as of this morning will has been rescheduled for 7/15/15 - the item shipped 7/7/15. That is a week or better. Seriously. Are we in the 1970's... actually they may have been even faster back then.

Did anyone at TWICE ask for shipping tables when switching? Was it about the money? I would gladly pay for shipping if I knew I'd known I'd have to wait a week for a package from Northern CA.

Here's an idea: Give customers options. What['s best for your bottom line may not be what is best for the customer.

Although from reading the reviews regarding your buying practices, this doesn't shock so much anymore.

You have lost a customer until you change your shipping practices. If I want to sell clothes, which I never do, I will do it locally.

Tip for consumers:
If shipping time is important, contact them to find out who they are using. At the time of this post it was FEDEX Smart Post.

Service
Value
Shipping
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Thumbnail of user shellya14
2 reviews
0 helpful votes
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January 4th, 2017

This site is not reliable. Firstly send fake item and when we say for money back than eBay says this and that procedure. Itne ka item bhi hota jitna ye procedure follow k liye bolte hai, or money back nhi karte. Really Amazon is a very good for online shopping

Thumbnail of user jamesb1553
1 review
2 helpful votes
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April 26th, 2019

They lure you in thinking you are safe with their 100% money back guarantee claim and I got scammed and they didnt back me up. This was for $230, I'm never shopping on their again.

Thumbnail of user jeramyl4
1 review
0 helpful votes
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December 2nd, 2022

I nevered received my order I purchased that was guaranteed through eBay back money guarantee I was given a faulty tracking number from the company I ordered from the company refused to respond to my request for help with the issue I had not receiving my order and EBay sided with the company I spent a lot of money buying from EBay for them not to give my request a thorough look I'll just have to shop and spend my money elsewhere.

Tip for consumers:
Be very careful with who you order from because 9 times out of ten EBay will not back you up with helping you fix your issue you have or will have.

Products used:
Nevered received it??????????

Service
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