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EZContacts Reviews Summary
EZContacts has a rating of 3.3 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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So i placed an order for eyeglasses, price was good on these designer Gucci frames. Was super excited. After about a week I noticed no updates on my order, so I reached out and discovered they were on backorder. OK, no biggie, they told me about a week or so. That time passes and fast forward it turned into 3 weeks... long story short I finally get the glasses and they look great, TX feels good, but the right lens is wiggling in the frame like it could pop out any moment. I wrote back saying I need these fixed, they agreed so I sent them back. I kid you not they just held on to them for a week and mailed them right back. PMO so bad. Would really have to give more thought to ever ordering from here again.
Having received an incorrect prescription we had to wait until they received it back, before they would ship the correct lens. We were charged an additional amount and the correct lens were shipped.
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Spent nearly a 3 months waiting for prescription glasses and when they finally arrived, I took then to my eye Dr who showed me how the glasses were all WRONG. I inputted the script correctly but received a utterly useless pair of 800 dollar glasses. That's what I get for not doing my research i guess. Should I mention that I attempted to cancel my order after 2 months of waiting and they denied my return? Fail.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I ordered Meta Ai glasses they took 2 months to arrive. When they did arrive they were not the correct prescription and not even what I ordered when I ordered the same pair using Lens Crafters I got those in 1 week and it came with an authentication card so I'm guessing since the ones from EZ contacts were fakes.
So easy to order. The prices are amazing. The delivery is very quick. An all around great shopping experience.
Keep checking my order & it's not even sent within the first 3 weeks
Dear Michael,
Thank you so much for your valuable feedback! We truly appreciate you bringing your concerns to our attention and want to sincerely apologize for any inconvenience you may have faced with your order.
As you may know, your order required some customization in our lab. We want to clarify that, as noted on our website, this customization process can lead to a delay in shipment. We’re happy to inform you that your order was dispatched on April 4th, which is less than two weeks after you placed it.
We fully understand that any delay can be frustrating, and we genuinely regret any inconvenience this has caused. Your input is extremely important to us, and we will certainly take it into account as we strive to improve our services.
Thank you for your understanding and patience. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!
We thought to try buying on-line instead of through our optometrist to save a lot of money. So price is excellent, almost half and it arrived fast and nicely packaged but sadly they are way thinner and flimsy than the one we get through the doctor. Not sure why.
Greetings Alana,
Thank you so much for sharing your feedback. I truly apologize that the contacts didn't meet your expectations regarding quality. This is quite unusual for us, as we source our contacts directly from the manufacturer. Your input is incredibly valuable, and it helps us to enhance our products. If you have any concerns or need assistance, please don’t hesitate to reach out to our customer service team. We are more than happy to help!
Pedi un armazon y quede muy contenta con la calidad y el envío demoro solo tres días quedé muy satisfecha con mi compra le doy 5 estrellas.
Ordering was easy and the product is affordable. I think the time for shipping the product out could be a little shorter but otherwise we are pleased with EZ contacts and will use it again.
The product is good, the description could be a bit better. I use the product
To long a wait for product service good, product availability poor
Placed order number ******* over 20 days ago and it has not shipped, have not received any notice or explanation on what has happened.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I ordered a few days ago and was waiting for the shipping notification. My prescription was new. Expires 5/2/26. Was told by third email saying you don't have them.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I called customer service and notified them that one of my colored contacts was torn. They offered to give me a small portion back. That doesn't help because I do not have a set.
Thank you for your feedback. We're sorry to hear about the issue with your lenses. As per our policy, we’re able to offer store credit for torn lenses once notified, since we’re unable to break open a new box for a single replacement. We understand this can be frustrating and appreciate your understanding. If you haven’t yet received your credit, please reach out so we can make sure it’s issued.
There was a shipping issue (through no fault of EZContacts), but the customer service team was incredibly helpful and responsive throughout the process. I was assisted by someone who promptly addressed all of my concerns and kept me informed every step of the way. They provided regular updates on the replacement shipment and made sure I was always aware of the progress. Great service!
Great competitive prices for contacts. Will come back to reorder the next time I need contacts.
I placed an order four weeks ago but have not received it. After two weeks I emailed about it and was informed that the product was out of stock. Two weeks later I have still not received what I ordered.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com.
We look forward to hearing from you shortly!