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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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There was a shipping issue (through no fault of EZContacts), but the customer service team was incredibly helpful and responsive throughout the process. I was assisted by someone who promptly addressed all of my concerns and kept me informed every step of the way. They provided regular updates on the replacement shipment and made sure I was always aware of the progress. Great service!
Great competitive prices for contacts. Will come back to reorder the next time I need contacts.
I placed an order four weeks ago but have not received it. After two weeks I emailed about it and was informed that the product was out of stock. Two weeks later I have still not received what I ordered.
My new prescription sunglasses fit better than when they had me there in front of them. Looks amazing and the lens is perfect.
Thank you for the best glasses I have ever purchased. And the price was good.
Everyone I spoke to was very pleasant. Help me with my return hassle free did not charge me for the return label was very friendly professional.
EZContacts is a one stop shop for your eye care needs... Hands down has the best deals on Prescription Contacts and Sun/Eyeglasses on the World Wide Web. That's not even the best part, they offer online prescription renewing for FREE (must have a prior valid prescription and must be with in 3 years of the your last actual face to face eye exam). So simple it's "EZ"!
I looked at multiple different sites and EZContacts had the best price. Shopping was easy, shipping was fast, and the product is what they said it would be. It was a great experience!
When the contacts arrived they were exactly as ordered. It took a couple weeks for them to ship, even though they were in stock.
Thank you for your feedback. We’re glad to hear the contacts arrived as expected, though we’re sorry for the delay in shipping. While the item was in stock, some orders require additional processing time before they ship. We appreciate your patience and will continue working to improve our fulfillment times.
It was very easy to order and shipment was prompt. Very satisfied and will order here again. Highly recommend.
I am very satisfied with price of my glasses because thanks to EZcontacts I have saved a lot, for the same glasses purchased at LensCrafters I would pay 50% more
The return policy is extremely unfair and the fact that they charge the customer for the return shipping is embarrassing for the company. The customer service is terrible and slow. They are not a company I would recommend.
Hi there,
Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company.
We value your input and want to understand the specific concerns that led to your dissatisfaction.
Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively.
We appreciate your willingness to help us improve our services.
I live in Hawaii so shipping here can be really difficult be long, but mine came in very quickly, and the order was very easy
Great prices, prompt shipping, item as described will order again
1. The contacts are manufactured in Ireland, not USA, which is fine, but should be mentioned on the website. 2. I received my contacts and one box was open. Nothing was missing from it, but it was open. I went ahead and tried the contacts and ended up returning them. I was not refunded for the open box because I hadn't reported it being open within 24 hours. Customer service took over a week to respond to any emails I sent and refused to work with me on the open box situation. They said I would not be refunded for it, and therefore had to pay $70 for a box of contacts I returned to them--I explained not only was it open when I received it, but I also was not satisfied with the contacts themselves, and was still told "sorry". Over all just very poor customer service in their willingness to work with customers and their extremely slow response time and I will never purchase from them again. Seems very unethical.
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. While some of our lenses are manufactured outside the U.S., we appreciate your suggestion and will review how product details are presented on our site.
Regarding the open box, we do have a 24-hour window for reporting such issues so we can file a claim with the manufacturer, which is why our team was unable to approve the refund in this case. That said, we regret the delay in our response and the overall experience you had. We value your input and will be sharing this internally to help improve both communication and service going forward.
Shopping with you is so easy and quick. I love that you hold onto my prescription, and I love that you offer free shipping and I love that you ship quickly.
But please stop the daily text messages. It's too much. I don't want to hear from you. I will let you know when I need you.
Initial order was incorrect due to (partly)my fault. Ezcontacts didn't verify my rx to my order and order was for incorrect contacts. Reached out and they offered only to exchange the unopened boxes. I sent unopened boxes back and reordered. Second shipment the rx is still not correct and waiting on a manager to approve a complete refund for ALL boxes. It's been 2 days since this request and I've reached out to follow up and still don't have correct lenses nor my money. Will not recommend nor EVER do business with this company ever again!
Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
The products are fairly priced and lead time is good. Selection is good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.