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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Great prices, prompt shipping, item as described will order again
1. The contacts are manufactured in Ireland, not USA, which is fine, but should be mentioned on the website. 2. I received my contacts and one box was open. Nothing was missing from it, but it was open. I went ahead and tried the contacts and ended up returning them. I was not refunded for the open box because I hadn't reported it being open within 24 hours. Customer service took over a week to respond to any emails I sent and refused to work with me on the open box situation. They said I would not be refunded for it, and therefore had to pay $70 for a box of contacts I returned to them--I explained not only was it open when I received it, but I also was not satisfied with the contacts themselves, and was still told "sorry". Over all just very poor customer service in their willingness to work with customers and their extremely slow response time and I will never purchase from them again. Seems very unethical.
Shopping with you is so easy and quick. I love that you hold onto my prescription, and I love that you offer free shipping and I love that you ship quickly.
But please stop the daily text messages. It's too much. I don't want to hear from you. I will let you know when I need you.
Initial order was incorrect due to (partly)my fault. Ezcontacts didn't verify my rx to my order and order was for incorrect contacts. Reached out and they offered only to exchange the unopened boxes. I sent unopened boxes back and reordered. Second shipment the rx is still not correct and waiting on a manager to approve a complete refund for ALL boxes. It's been 2 days since this request and I've reached out to follow up and still don't have correct lenses nor my money. Will not recommend nor EVER do business with this company ever again!
Hi there,
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve.
We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
The products are fairly priced and lead time is good. Selection is good.
Shipping is great, unfortunately contacts continue to split. Needed to order contacts from elsewhere. Went through a 6 month supply in 2 months. I would say it would be human error, but this is the 3rd order I made and in every order it happens. When I purchase elsewhere it does not happen. Would love to order from you guys because of pricing but always seem to lose money because I still have to order elsewhere. Called customer service and I honestly don't have time to wait on hold for an hour. Tried 3 times and same hold time, before I hang up. I wish you guys the best and I hope that one day the quality will get better.
Hi there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
My experience was great. I really enjoying shopping at Costa glasses.
Expeditious shipping, smooth transaction. Very pleased with my experience
The frames I received are nice however the lenses in them rattle. They make a noise with every step I take. I questioned this and sent them back to get fixed. However even after getting them fixed, they came back just as bad if not worse.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com so we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Best priced contacts with an easy to use ordering system and quality timely delivered product.
Asked them to update my order, they confirmed the change and then still sent the wrong prescription. They then took forever to respond and send a replacement so I did not have contacts for my trip (3 weeks after initial order) then I was charged twice and then for the return shipping from their error. Took many times back and forth with customer service and ended up needing to file a credit card dispute. Customer service reps do not pay attention and do not respond effectively to issues. Avoid.
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
Easy and less expensive! Been using for years for contacts and have never had an issue.
Easy to navigate the website, competitive pricing, fast free delivery.
I ordered a pair of glasses. There's a scratch on my lense. I reached out via email and never received an email back
Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
Ordering has been easy, but shipping times are ridiculous. I paid for express shipping, which meant that my contacts should've arrived within a 3 to 4 business days and it took almost 2 weeks. Probably won't order again.
Thank you for your review. We checked your order and see it was placed on March 2 and delivered on March 5, which is well within the 3–5 business days included with the shipping method you selected. We understand how important timely delivery is and are glad your order arrived on schedule. If you have any questions or need further assistance, feel free to reach out.
Wonderful service and good customer care! It was very easy to order and setup appointments!
I am very satisfied with purchasing new contacts through your company. I was a first time customer and will be ordering again. Delivery was fast, cost was reasonable and customer service was excellent.
I had a great experience with EZContacts! My order shipped immediately after I placed it and arrived much quicker than expected. Everything was packaged securely, and the contacts themselves (Acuvue Oasis) are high quality and super comfortable. I was also pleasantly surprised to find a contact lens case included. Very happy with my purchase and will definitely order again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. While some of our lenses are manufactured outside the U.S., we appreciate your suggestion and will review how product details are presented on our site.
Regarding the open box, we do have a 24-hour window for reporting such issues so we can file a claim with the manufacturer, which is why our team was unable to approve the refund in this case. That said, we regret the delay in our response and the overall experience you had. We value your input and will be sharing this internally to help improve both communication and service going forward.