Overview
EZContacts has a rating of 3.5 stars from 6,420 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great experience, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
I've used this site twice now to find sunglasses. Very competitive pricing and good selection.
I had a great experience ordering and receiving my contact lenses.
The website was easy to follow and order the contacts. I received them in a reasonable amount of time.
Bought a few pairs and some
Didn't look right on me. Easy return process.
Easy, fast, and efficient when ordering my contact. Fair prices as well. Would recommend.
Very quick service for new contacts which are very reasonably priced
I wouldn't recommend buying from EZ contacts! I ordered 2 boxes of contact lenses on October 22,2024, and I still have not received them. The people you talk to you, tell you it's a shipping company problem. I think they are scammers. I will never or recommend anyone else buy from them. Very dissatisfied.
The delivery was quick! I received exactly the same contacts at 70% of the price of my optometrist.
Ordered contacts in October & paid $9 for expedited shipping, only to find out they were closed for the entire week due to a holiday. Don't know any company that shuts down for an entire week for even a major holiday without notifying the customer on the website. Had to order from a more reliable company & still had to pay for expedited shipping. Received my contacts 2 weeks late. Will never order from them again.
Hi Kathleen,
Thank you for your feedback, and we’re truly sorry to hear about your frustrating experience. To clarify, we sent out several emails and had a website banner notifying customers of our scheduled holiday closure. We regret if this information wasn’t clear or accessible during your ordering process.
We understand how the delay impacted your plans, and we apologize for any inconvenience caused. Your concerns about communication are valid, and we’ll use this feedback to improve our processes for the future.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to us directly.
Very easy to place an order. Excellent price and quick service.
Very easy to order, takes a couple of minutes, good price, very good quality. The inly problem is the delivery, it takes some time. Don't order the last moment it is gonna take some time.
The sunglasses were so cheap of material it is hard to believe Carrera would actually offer something like that for couple of hundreds of dollars. Rather believe it was a fake one. The box was stained. Overall I paid 10 bucks returning fee for a really bad shopping experience.
Hi Jan,
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.
That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
We apologize for the inconvenience and look forward to hearing from you shortly.
Great service! Great prices! Will buy from them again. Thanks!
I got 3 pairs of eyeglass frames at amazing prices with free shipping. Very satisfied.
Transaction went smoothly. I had no issues with my pur or delivery.
I'm on my second pair that I received from EZ. Although it is the same brand I have used for years, I am experiencing some unfamiliar issues. My first right eye contact tore and I didn't realize until I took it out. That's never happened before. I skipped a day of wear and then tried a new one and it seemed very fuzzy in my vision and uncomfortable 🥲 kinda weird feeling. I am afraid to put them in again because my eye was feeling a bit stingy and I can't use eye drops. I do t want to damage my eye.
Hi Marcella,
Thank you for your feedback. We're sorry to hear about the issues you experienced with your contact lenses. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
Placed my first order with EZ Contacts and received them promptly at a competitive price. Their customer service was very helpful also
I loved the product, when you make the purchase it takes a week to send the tracking guide, I had to write making the request, finally the product arrived in good condition.
The first time I ordered, it took FOREVer to get them Even thought I uploaded my doctor prescription on line, they still said they had to contact the doctor That would not have been ok had I not paid for fastest delivery They never reimbursed me for the delivery being a month.
For the second time in a row, I've received the wrong color glasses.
They keep sending the style I pay for, but in the wrong color. Two times in a row! Both with Prada shades…
Hi Matt,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us and receiving the wrong color frame. We take all customer feedback seriously and we would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marci,
Thank you for your review and bringing this to our attention. We’re sorry to hear about your recent order experience and the frustration it has caused. We take concerns like this seriously and want to ensure you receive the assistance you need.
Upon reviewing your order, our records indicate that the package has been delivered. However, we’d like to investigate this further to resolve the issue. Please contact us directly at help@ezcontacts.com so we can verify the details and work towards a solution.
We appreciate your patience and the opportunity to address your concerns.