FanaticsReviews 3,945

Bought a hockey jersey for my son. It didn't fit so I had to return it. Couldn't just exchange it bc Fanatics ran out of them. They issued me a gift card bc they said that's what I requested, but I didn't.
Tried to used the gift card; link didn't work. Made another purchase and had to spend more money bc I couldn't access my refund.
Have been emailing them for months; never a response. Finally was able to find an actual phone number. Representatives were nice enough but after nearly an hour on the phone I still don't have my refund.
Said they're issuing another gift card link. I have no faith this one will actually work. All I want is my money back; they won't do it.
IF and when I'm able to access the gift card, it will be the very LAST time I buy anything from Fanatics.

Cristin was extremely helpful and patient when I called to explain that the wrong item had been shipped to me. She got the problem taken care of quicky and continued to follow-up until the correct item was delivered. Exceptional!

Bought this Coyle Jersey for my husband for next months game and 31 was on the back! No more in stock...what a disappointment

Excelencia, calidad, rapidez, variedad, promociones

Adv me the order was del today to KC address to back door, called my niece said did not see it. Then he sent a dummy text message, asked to speak with an English speaking rep said to call back. Asked who I can complain to gave a false #*******797,called back talked to Cindy (kudos call) who gave me a supervisor name Ciarra (kudos call) who walked me thru the correct info and calmed me down. Because you are about to loose a CUSTOMER, all I want is my merchandise It should not be this hard, I don't have time for the shanigans thank you next. I order from you guys all the time and have never had this problem.

If you have a need to contact customer service, hope that you get Cristin helping you. Cristin detailed exactly what would happen, followed up with a promised email and took care of my issue with no headache. With people like Cristin working in the customer service department, I will always feel confident when shopping at Fanatics.com.

I ordered a Liverpool jersey. When I received it, it was too small so I wanted to exchange it. The first person told me I couldn't return it because it was custom made. I pointed out that it wasn't and my name wasn't actually Virgil. I bought a jersey off of the website. The chat person then closed out the box while I was asking a question. So, the next day I tried again and was told that I needed to call a phone number in England (from the US). I asked if there was a website or online chat option and was told no. I was asking if there was another way to do it, and they closed out the message box again. The jersey looks nice, but the customer service could not be more worthless.

***Update

I was reached out to directly and was offered a coupon that I used today to make another purchase. Crossing my fingers the penmanship is better this time around. I appreciate what you've done for me, and will see how this auto comes out this time around.
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First time around received a bad autograph, but didn't know I had an option to return.

Second time around, a guy called me (D***** Ben*****) and was going to get me the best auto from his few that he would be getting. ASSURED me.

Again terrible autograph, and misled me with the bat case (said it was backed in glass, it was cheap and has no mirror). Doing business elsewhere, sent the Acuna "/12" auto bat back.

I will no longer be ordering with this company. They charge you your shipping and a restocking fee. I've spent a thousand dollars with this company and once I had something to return I learned this. I ended up selling it on Ebay, but this is not how you treat your loyal customers. Never again Fanatics.

Ran into a situation which package wasn't received and after reaching out to customer service, Cristin was awesome! Understood the situation and got a replacement product sent out same week! People like Cristin who defines customer service. Will continue to be a customer for Fanatics.

So sad! I bought a 49er Jersey for my brother! He cares for my 97 year old frail Mother! This is the one outside activity he enjoys! I paid for two day express delivery! The past four days I have been lied to constantly! The Jersey never came for The Superbowl! Late last night they told me it will arrive tomorrow the day after the Superbowl! Crap Company! This was special and they ruined it! What made it worse was the constant lying that it was going to be the here. Never will I even consider ordering a thing from them. I'm surprised they still have a business! This negative stars for sure!

I ordered on February 7th overnight. Haven't received my jersey as of February 11th, saying February 12th. I paid $27 to have it shipped overnight. Customer service stinks!

I placed an order for my family for Super Bowl jerseys where the site promises to deliver by the Super Bowl. Well, tomorrow is the big day and my order is still in NY instead of in California. I've been communicating through emails and the last one said they were going on "holiday" from 2/8/24 until 2/20/24. Buyer beware!

Ordered a jersey for my wife for the Super Bowl and paid for one day delivery. Got an email from Fanatics saying "Arrives by February 8." Not here on February 9. Contacted them and they said there was an error in transition and it had not shipped. Not only that, but they could not replace it until next week. All they did was refund. Next time ordering from NFL or MLB Shop and urge everyone to avoid these scammers.

I placed an order on January 10 2024 it is now February 8th and I still have not received my order and they want me to rate my product. My rating is a big fat F+

I recently purchased 3 LA LAKERS items for $130.00. This is the 3rd time I haven't received it. Between UPS, USPS & FANATICS, It's either stolen, lost or delivered to the wrong address. No response when I request a refund from FANATICS.

I purchased jerseys from Fanatics for Christmas for my family and they ended up being too small so I had to exchange them. The way Fanatics handles exchanges is just ridiculous. You can't ship back your item and get it replaced. Instead, you ship it back and get a refund, but then you have to purchase new items afterwards.

Fanatics is always running sales and they constantly are changing prices so it is almost guaranteed that if you have to exchange an item, you are going to end up paying more than you originally did just to replace the item. Most of the time the item you need to replace is not in stock either which makes it even more convoluted.

On top of that Fanatics customer service is terrible. It is almost impossible to maneuver your way threw their horrible chat system to get to a human. Once you finally do, the person doesn't know what they are doing. After literally hours of going back and forth I finally got them to issue me a refund but they did it in store credit instead of back to my original payment. After doing this they refused to fix their mistake and I ended up having to back charge my credit card to get my money back.

I can not state enough that you should not waste your time or money purchasing from this company.