Overview
Fanatics has a rating of 1.7 stars from 3,942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
You know it's bad when Fanatics "manages" their Google reviews to only have positive reviews all written the same way! My experience trying to get the perfect gift ended up as a nightmare on this site and their third party customer service. I got different stories from customer service and met with dead ends when trying to reach a resolution. I've never been treated so rudely by customer service over a promo code on their website. I've got screen shots and a call recording of all the dishonesty they pulled over a lousy $8.00. Fanatics has lost me and everyone I know as a customer.
I ordered some Texas Rangers pants for my wife on April 5th. I was charged that same day and still have not received my order. Tried to search my order status and the site gives me an error message. This definately feels like a scam and I am reporting the purchase to my bank. What a rip off! Wish I could give 0 out of 5 stars.
Hello Kyle. Thank you for your feedback. We are very sorry about the issues regarding your order. If you will send us a private message with your shipping address, email used to place the order and the order number if you have it, we would love to look into this for you! Please don't hesitate to let us know if we can help you further!. Sincerely, Chelsea/Fanatics
I paid for an item a month ago and still have never received my item. Watch the generated response below from them will say sorry please contact us. I tried many times and there is no way to contact accept for generated responses. They STEAL your money. Yes I am calling this company thieves. They are who they are. Highly recommended to NOT EVER buy from fanatics.
Good Morning, Charles. I am truly sorry for any confusion caused. Upon review of your order, I can confirm a special event item was purchased that has a scheduled shipping date of November 1st. Once shipped, you will receive an email confirmation including the tracking details. This information was provided in the items description and at checkout. For further assistance, please reach out to us. Thank you, Maribell
Longtime customer just lost. Placed an order in Mid-September. Returned the items I didn't want still in their wrapping. Items were returned on 9/30/15. It has been almost 1 month and the return has yet to be completed and proper credit returned to my credit card. Completely unprofessional. Continuous non-consistent responses from their customer service. Throw a $10.00 credit thinking it is going to satisfy the issue?!?! Not even 10% of my total return. Goodbye FANATICS! Easier places to do business with.
Hello Chip,
Thank you for your feedback. We apologize for the inconvenience you experienced regarding your return. Upon review of your order, we do show you were refunded in full for this order on October 20,2015 and will send you a separate email with the confirmation number that you can present to your financial institution to locate the funds.
We value your business and would love the opportunity to make this up to you. We have added an additional Fan Cash credit to your account that can be used towards a future purchase with us. Simply login and you will see this credit available for your use immediately.
Please let us know if there is anything else we can do for you.
Sincerely,
Lauren E.
Senior Fan Advocate
I should have read the reviews before going with this company. I am not surprised they have not gone out of business but time will tell. I ordered 3 items: hat, sweatshirt and t shirt on 12/15. I received the hat but I called fed ex about the other 2 items and they said they would be delivering 1 item on 12/26 and the other one has not even left the fanatics warehouse! It's just sitting there- it was ordered 10 days ago! I'm never ordering from these guys and will stick with Amazon even if they don't have exactly what I want.
Hello Dee. Thanks for your feedback. We are very sorry that a system error prevented the shipping of the Mens Red Pennsylvania Quakers Arch Over Logo T-Shirt. After further review, I see that we have replaced the wrong item, and are sending you another hoodie as well. We have now replaced with the correct item and waived all return fees so you can return one of the hoodies. We have also given you some store credit, in hopes that you will order with us again. Sincerely, Karmen
Ordered my grandson two items for Christmas but only received one. According to FedEx they never received the second package. Fanatics says it's exceeded thirty days from shipment day so I'm out of luck for replacement. They don't care that FedEx never received the package, it's over 30 days since their imaginary ship date. Lousy customer service. Will never do business with them again.
Hello Margaret. Thanks for your feedback. We are very sorry about your package. Due to a system error, your package containing the Mens Golden State Warriors Stephen Curry adidas Royal Blue Replica Road Jersey, was never shipped. We have now issued a replacement for the item with 2 business day shipping. We have also given you some store credit to use on a future purchase, if you wish. Please let us know if we can be of further assistance. Sincerely, Karmen, Senior Fan Advocate
Placed an order (2 weeks ago!) and the next day there was an email with shipping information. When I click on it to go to FedEx site, there is a "shipping exception". The label is nor readable it says. New shipping info was sent to FedEx, but they have no trail of any package being shipped. This company took my money, pretended to ship my order, and now I cant get through to them to try and locate my order! They sure are quick to take your money and from there could care less what happens to you. How is this company in business with all these bad reviews? 1st and last time I will ever order from Fanatics. Wish I did more research on this company before I was Taken advantage of. Now I am out the money and have no order... been 2 weeks! Unless the person delivering my order is walking from Florida across the country, nothing should take this long!
Hello Ian. Thank you for your feedback!
I am very sorry that the package barcode was unreadable. Unfortunately, I haven't received an email from FedEx to track down the last shipment. However, I have reshipped the package to you with next business day shipping at no additional cost to you. Once the label has been created, you will receive a separate shipping confirmation email. Once again, I apologize for any frustration this may have caused you.
Sincerely,
Julian
I've been battling for 4 months trying to get a refund for an item I never received. I was advised by a customer support member to "just wait" and now I'm outside their 45 day window for requesting a refund. I requested a refund months ago and was denied that right and am considering taking legal action as this violates the Consumer Rights Act of 2015. Horribly upset that I wasted so much time and money. Never order from these scam artists!
Hello Ellie,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding your most recent order with us.
Upon review of the order we do show you requested a refund but were never issued one. At this time we have processed a full refund for the lost package back to your original form of payment. Please allow 2-10 business days for this money to reflect back in your bank account.
We value your business and look forward to the opportunity to serve you again soon.
Sincerely,
Lauren E
Senior Fan Advocate
Order a jersey for my nephew over two weeks ago, and it still hasn't delivered. All I get is excuses from customer service, its FedEx fault not ours. My guess is they didn't ship it when they were supposed to because I can't even get the information to pull up online.
Hello Thomas, thank you for your feedback! I am very sorry that you haven't received your package at this time. Our number one concern is customer satisfaction. The package was shipped on 11/6/2019. It was supposed to be delivered by 11/15/2019. Once the package leaves our facility, it then in control of the carrier to finalized the delivery of the package. I am unsure of any diverse challenges it may have experience on the route to your location. Per the tracking the package is scheduled to be delivered on 11/18/2019. I have emailed the tracking information to you. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Two months ago I ordered a jersey, and twice had the wrong one shipped to me. It's taken me weeks to fight to get my money back after dealing with over 7 different people via the online chat. I am from Canada which made it especially difficult and long to return the wrong products. I definitely would not recommend using this site to anyone.
Hello Brianne, we are terribly sorry for the inconvenience this has caused you. The order number you provided does not locate an order. Please make sure you are not missing any numbers. I will like to look into this to get this issue resolved. Thank you, Brandon.
There was a problem with my order and at first I was put off by having to wait a week to hear back from someone via email. However, they solved my problem without any hassle and made it all work out in the end. I will use them for future orders.
Super disappointed!
I have ordered from fanatics for years, spent thousands of dollars. This year I ordered my son a customized jersey that ended up costing $169.00. The jersey arrived the day before Christmas and his name was spelled wrong. I immediately called customer service because I was freaking out and thought theres no way I spelled the name wrong. They swear I did. So I thought ok everybody makes mistakes, so if I did lets just get it fixed. They refuse to fix it even if I pay. To say Im disappointed is an understatement. Not only that but the material was thin and the red lettering looks cheap. I will not order anything from them again. This Christmas alone I ordered at least $400 of other things. No customer loyalty.
Hello Laura, thank you for your feedback. We are so sorry that you are unhappy with the item you received. On review, we do see that the name entered at checkout is "HOLLDAY". We understand you feel that this happened on our end, but we assure you our system will only create the item using the information entered by the purchaser at the time the order is placed, it is not altered in any way on our end. We understand how frustrating this can be, and as a one-time courtesy we have processed a refund of 20% of the order value back to the original method of payment. We understand you would like to return and replace the item, but we are unable to accept customized items back. Please accept our sincerest apologies. Please let us know if there is anything else we can do for you and we would be happy to help. Sincerely, Sarah
This is without a doubt the worst customer service I have ever encountered. In fact, in 56 years I have never written a negative review until now. I have spent hours on the phone about a simple exchange and now, almost a month later, it still hasn't been solved. No one seems to have any authority to fix ever the most simple problem. They are rude and frustrating beyond comprehension. I will never order anything from them again. In this day and age when solid companies are struggling for business, it amazes me that one with attitudes and service this poor is still around.
Hello Johan, thank you for your feedback! I am very sorry about your experience. Our number one concern is customer satisfaction. Could you please private message us, I was unable to locate the order with that information that was provided? Sincerely, Julian
I've actually been shopping on this site for sometime now. Here and there. Face mask. My only complaint was the delivery wait. However I purchased a sweatshirt dress 60 dollars not worth it so I looked into returning it. You want to charge me to give me my money back? Not for shipping but $9.99 fee for refunding my money period. Decided to keep it. After reading the reviews happy to have received something for my money. Won't buy from you again.
Fanisha, I am so sorry, we really dropped the ball on this. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, David
Shipped to wrong address and wont ship again unless i reorder, over two weeks after mothers day. No offers to make it right, no offers of future discounts or promotions for my inconvenience. As a retail business owner I find this lack of actual customer service appalling. I wont be back
Hello Brett, thank you for your feedback! I am very sorry that the package is being returned to sender. Our number one concern is customer satisfaction. Unfortunately, when the carrier is unable to make the delivery they have to send it back to our fulfillment center. Because the system would've automatically refunded you the funds on the order once received, the advocates are unable to reissue the package back to the customer or update the address. It can take up to 10 business days to receive and process the return for a refund. You will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian.
I have had really good luck with Fanatics.
The quality of the products is very good which makes me more likely to use Fanatics for gifts.
Just one suggestion, if there is going to be a problem with delivery time or splitting up an order it would be helpful to know ahead of time.
Thank you for all your help in finding a unique gift that you are proud to send.
I made a purchase from Fanatics.com based on their representation that deliver would be before the event I planned on attending. After making my purchase, I found out the delivery is two + weeks after the event! Shameful. I may just return the products after receipt. Why do companies mislead their customers? I'll never be back and I'll make my dissatisfaction known to others.
So disappointed in the Sixers womens v-neck t shirt. This was for my crazy Maxey loving Mom and it's such poor quality I'm embarrassed to give it to her!. Streaky printing, dull and wreaks of vinegar even though they say it comes out after the first wash. I don't want to give her a low quality, smelly shirt.
Received a tmobile credit only to find the prices and shipping were SKY HIGH! I looked on eBay after my purchase, and would have saved a couple bucks buying on ebay! Shame on you fanatics! Won't ever do businesses with your company again.
Hello Russ. We are sorry that you are not satisfied with your recent purchase. We change charges on our site from time to time for various reasons. For example, sometimes it is because the cost to us increases. We apologize sincerely for any inconvenience this causes. Thanks, Cayla J.
Just because Magic Johnson is the spokesperson, don't believe that this company is credible. I placed an order on September 14 and have received NOTHING. I have called (I've "spoken" with Magic as no person ever answers the phone). I chatted with someone online who said they didn't know when I would get my order. I sent an email to inquire only to be told: "We do not have an estimated time frame for when your order will ship from our warehouse and we appreciate your patience as we work through this process." I've worked in shipping at an online company... it doesn't give me much faith that I will ever get my order if this company can't even provide me with an estimate of when I might receive my order. When an organization can't be transparent about basic services and doesn't provide timely customer service, it causes red flags. Shady. Very shady.
Hello Pam. Thank you for reaching out regarding your experience. We truly apologize for the inconvenience this has caused you. A cancellation and refund has been processed due to the package not being shipped. Please accept our most sincere apologies. Thank you, Chastity
- Visit Website
- Jacksonville, FL, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly apologize for the experience have had, Julie. We have reviewed your order and processed a refund for the discount. We hope this helps! Thanks, Chastity