Fanatics

Ruth was lovely and kind. I was freaking out about a jersey that I bought and an imperfection that it had. Ruth talked me through all my options and helped me chill out from thinking it was ruined. She was patient and kind and very very helpful. It's people like Ruth that set Fanatics customer service above the rest. I am a customer for life.Thanks to Ruth!

I had a 100$ gift card and spent it. The clothes were surprisingly expensive and when they arrived ( very late) they were weird colors, the sizing was absolutely crazy ( 6 inches longer than usual xl) and both collars were huge. I don't even want to wear these clothes and feel bad for my parents who got me the gift card. Don't buy from fanatics!

Terrible experience. I placed my order as a Christmas gift on Nov 15,2020 and it should be arrived on Dec 3,2020. However, they sent me several emails which said my order had been delayed. Until Dec 8,2020 I got an email from them which said my order can't be fulfilled because is out of stock. Don't know why it took them 3 weeks just to notify me. I had to order something instead (different website of course) and it is likely my gift can't arrive on time because it always take longer to be delivered around Christmas time.

Try to return the incorrect item they sent and it is a nightmare. To avoid the 9.99 return shipping charge you have to receive an e-card and the amount is not what you paid. Try to talk to someone is impossible. Will never order from them again. They still owe for price of one item returned but know I will never receive that. Plain to see it doesn't add up

I saw a hat that I wanted to buy 2 months ago. (San Francisco 49ers '47 Frost MVP Adjustable
Hat - Realtree Camo). Tried to purchase it, site stated out of stock. Item has never been back in stock. I'm not sure if it ever WAS IN STOCK. I cannot find one anywhere on the internet. I wrote to New Era, no answer. Very disappointed.

Contacted customer service through website via email 2 months ago, never heard anything back.

I ordered a college game jersey for a gift, I received a random NFL team t-shirt for women - something obviously not even close to what I ordered. SO to resolve their mistake, customer service tells me that my item now isn't available and that they will issue me a refund if I print their return label (with a return label fee that was ultimately waived), take it to the post office, and wait 7-10 days for them to receive their errant item. Then I will get my refund or else they will charge me for the mistake that they sent me. I have ordered 3 things from Fanatics - this is the second time I have received a wrong item and had to deal with a ridiculous customer service situation to resolve. I am forever done with this company. Who wants to put themselves through this ridiculousness?

I had placed an order recently with intent to have the order by 2 weeks for a secret Santa. No initial delay in shipping was noted on the website. When calling customer service, the women (who spoke unintelligible English and rambled) talked in circles more less stating it would take a full week just to ship the item (why since it took you a day to take the money for the purchased item). Then on top of the week to ship it would take two weeks to ship. More than dissatisfied and will not order again.

I received cup personalized for my dad an it showed up in multiple pieces I got busy signal i put video online got a call saying they gonna replace it. Still waiting I haven't heard anything else from them

Waited over a month to review an order. Followed up on their website and they informed me the order was lost in transit. Apparently their organization does not inform a user when an order is lost. Also they said they would've kept the full order payment if there's no follow up. Seems like they are just ripping people off.

They offered a coupon code which is useless because there's always a larger discount on the site.

Ok so I ordered a ball cap for $24.99 plus $4.99 for shipping plus $1.99 for handling plus tax and I pay $34.60. The hat arrives all scrunched up in a box and I am not happy. So I do a return but they will only give me $17.00 back because they are deducting $9.99 for shipping charges. I'm getting the shaft and will never buy anything again from them! This is not a full refund.

UPDATE to say that Fanatics immediately refunded my shipping costs. Thank you Fanatics. In addition they gave me 30% next order.

The shirts I ordered were fine. Worth the sale price. But the false advertisement of free shipping with ShopRunner which says if you sign up, which I did, then it's free shipping. BUT Fanatics still charged me $14.99 for 2 day shipping. I called and they would not refund the shipping because they said the shirts were on sale so therefore I can't have free shipping. That is absolutely garbage! And I will never buy from Fanatics again for that false advertisement. Recommend you use Amazon or Walmart to get these same products. Fanatics sells items with those other websites.

Ordered a women's size medium, the shirt fit more like a XL. Then I requested a return for same payment and it charged me $9.99 plus tax to return. It's free for store credit. Ridiculous! I ship items for a living, a shirt would normally cost $3.50 max to ship. It's robbery. I needed the shirt for an event that weekend, didn't need the shirt 2-7 days later plus shipping time. So I lost $11.27 because their sizing is off.

I ordered multi items from Fanatics and after weeks of waiting I started getting emails telling me that they dont even have half the stuff I ordered. Yet I got emails EVERYDAY telling my order was being processed with links to buy more stuff, the reality is they trying to sell me more crap and string the process out so that you could sell me crap, how did this company become the sponsor of all these major teams... oh I know its some type inside between someone and their kids company or some bull$#*! like that! I requested a refund for all products and will not order from here again. This place is a joke!

Ordered a jersey got wrong size tried returning it they wanted to charge me a fee just to chat with an expert issue hasn't been resolved I'll never buy from fanatics again

Payment cleared,……………………………………………no product 5-7 days shipping at cart but not 5-7 months later………………………………………………………………………………………………………………………………………………………….

I placed an order for a jersey with the order number (21-7757-7770). Unfortunately, they neglected to include the apartment number, resulting in the package being returned. Despite this, I have not received any updates from them, even though it has been a month since I placed the order. Additionally, they have not refunded my payment and are unresponsive to my emails. I strongly advise against using this website as they appear to be engaging in fraudulent activities.

Multiple UPS labels were sent, multiple trips to the UPS store, and the labels never worked. You can't speak to a human being. Long time dealing with "chat" and now I have to hand write a label and ship it back. What do you think the chances are that I will get a refund? Never again will I deal with this company.

The item I purchased for my wife, did not fit her. So she returned them, and the money was promptly returned. Then she ordered another item which was promptly delivered, and she loves her Jalen Hurts jersey! Ty for great customer service as well as great products. Sincerely, customer for life -Hughston 👍🏼

I've tried for the past two years to get the Army Jersey (t-shirt) for the Army vs Navy game. Last year and this year I paid for 2 day shipping. These guys can't figure out what 2 day shipping is. Last years order placed on 12/3/21 and arrived on 12/16/21. I figured last year with all the "supply chain" issues okay maybe. This year I ordered on 12/2/22 and as of today (12/9/22) it has not arrived. Don't order from this site if you want something in a timely manner.

Do not buy the 3 pack of Norte Dame masks! What a disappointment they were. The quality for the price was awful! Don't waste your money because to send them back, it will cost you 10.00... not worth it and they know it. Thin, cheap nothings... the cost was 19.99 + tax and I paid for shipping!

I bought a personalized sweatshirt, after one wash the name is gone. I will never purchase from them again. I contacted Fanatics who said there was nothing that they could do because it had been washed and worn, also this shipped from a vendors warehouse... excuse, the response from the email requested below was the same, If you have known issues with the vendor why use them? The 30% off offer on the next order is not acceptable because why would I continue to purchase products that are of bad quality from a business who don't stand behind their customers. If I wanted a sweatshirt that the letters were going to wash out of I would draw on it myself. The other issue is with another shirt I ordered before realizing the letters were going to wash off, In order to get a full refund you are required to get an E-gift card to Fanatics, if you want a refund to your credit card you are required to pay 9.99 shipping, so No I will never shop at Fanatics again.

I ordered a size M pair of shorts and was sent a S. It was a major two-day hassle to return the item. Then they told me they couldn't replace it because they were out of stock. AND, I discovered that they'd charged me $2 more than the retail price (before tax, etc.). Then I asked where I could leave a company review and they told me I couldn't. I will never order from them again.

Said ordered delivered but the delivery was made at a store. Went to cancel it because I have another order pending and didn't want the same issue. Now I have to wait three days to get my money back or anything. Absolutely no help from anyone associated with this trash company.

Sal