Fanatics

This is unacceptable. I want a call back from a manager ASAP. I was just on hold for 15 minutes trying to speak to someone about this ridiculous return policy. You took something I bought, decided it was unacceptable and rather than sending back my item you donated it to charity? Are you kidding me? Because of a dog hair!

Thank you for your business. We have received your return for order number, but upon review, show that the following item(s) have been returned outside of our return policy.
The item was customized. Customized items are final sale and cannot be returned.
The item was returned damaged. Returns must be in original condition, unworn/unused with original tags and labels
Women's Fanatics Branded Black Nebraska Cornhuskers Plus Sizes Freehand T-Shirt
Quantity: 1
Product #: *******
Since these items were received beyond our return policy timeframe, we are unable to process this return, and as stated on our website, have donated the item(s) to charity.

We look forward to the opportunity to serve you again soon.

Sincerely,
Returns Team
Fanatics

Terrible return! My son got a jersey gift for his birthday from his friend. It was too small so I wanted to exchange it for a bigger size. Fanatics told me that I had to return it and buy it again. Ok, no problem. I followed the GIFT return process, got an email stating that my GIFT return has started the process. I send it USPS per fanatics direction and shipping label. 3 weeks later, I have no gift certificate. I chatted with customer service, told me that I will hear from them in 2-5 business days. 5 business days later, I got an email asking for the shipping label reference number, chatted with the customer rep again. They told me to wait another 1-5 business days. 5 business days pass, no email. I chatted with the customer service again, I was told that they refunded the original purchaser, so too bad for me. They made a mistake of returning the $ to the original purchaser and sorry for me. They can not do anything for me. They offered me 50% off for the items that I was suppose to get for free (since it was a gift) and of course I have to pay for shipping too.
I would understand if I was the one who made the mistake, but I got a confirmation email that i was returning this as a gift.
Also, the supervisor I talked to even had an attitude, telling me that she can not do anything that is there process.

No One Ever & I Mean Ever Buy Anything From Football Fanatics. I Ordered Some Stuff On The 10th & I Have Nothing. Call Them & Fed Ex 3 Different Times & Was Told A New Lie Each Time. Call First Thing This Morning & Apparently Fed Ex Never Received It & According To Fanatics, It Was Shipped To Canada. Yes Folks I Said Canada! How In The Sam Hell Was It Shipped There When My Address Is Nowhere Close To Canada? They Had My Complete Address But Yet It Was Shipped Somewhere Else. My Refund Will Take 3-5 Days. I May Just Call Back Just To See If They Have A New Lie To Tell Me. WORST Service EVER!

This review concerns the European NBA store (nbastore.eu) which is driven by Fanatics UK.

Short version of review: Do NOT buy from them! Terrible service with too long processing time, and low quality merchandise.

Long version of review:
I ordered a jersey from one NBA player (i. E. it was not a custom print) and it took them more than one month to send it which was an unacceptably long time. I tried to contact customer service several times in the meantime, and each time they were comming up with new excuses. First they lied that the item was shipped, which was obvious lie because tracking link was saying that order is being "processed" and not sent yet. Later they said that they need to "re-send" the item which caused additional waiting time. Then after more than one month of waiting, the item finally arrived.The jersey was packed unprotected and shipped in a cheap plastic bag, and all the prints appeared damaged and of low quality. The letters were almost falling off from the jersey. I will NEVER again buy from this store. I do not know how do they still have license to call themselfs an official NBA store.

A friend of my sent me this website, because I had been complaining that my daughter lost three of our hydroflasks and we needed to replace them. This seemed like a great way to replace what we had lost. I placed my order on March 27,2018 and got this weird email saying that my card was be charged, but some other company would be on the charge. Weird thing, but sometimes companies use payment agencies, so okay. Then after waiting three weeks to hear about my order, I decide to go to customer service and contact them via email. Well, imagine my surprise when my repeated attempts to contact the company were met with "Your email was unsuccessfully sent" At first I thought it was a mistake, so I rewrote the email (three times). Then I looked for a phone number or alternate way to contact the company. SURPRISE! No phone number. I then did some deeper research and found that apparently I am not the only unsatisfied customer. I plan to contact the Better Business Bureau and my credit card company if I do not get a response today regarding this company and their very, very questionable service.

I did write to your company (via email) as stated above and was unable to get through. My emails received this response.

I ordered via website, a specialty Youth Philadelphia Flyers Jersey for my Grandson on December 14,2016 and the website advertised that it would be in by 12/23. On Dec. 19, I got an email saying that my order could not be fulfilled, but I would be getting a refund. There was no further explanation. At this point, I had little recourse to order from someplace else! I called customer service, waited a half an hour to be told that the order was out of stock on Dec. 19th. The rep had nothing to say when I said the order was placed on the 14th. In other words, the order was taken, even though the item was not in stock. It took 6 days to inform me of this fact! Unacceptable. I stayed on the line another 15 minutes just so I could vent to a supervisor, but was told after waiting, there was no supervisor available! What kind of business is this? I would never order from here again. I will tell everyone it's a bad and unreliable site. There business tactics are poor and this is one more reason not to shop the internet. There's nothing like holding a product in your hand, once you've forked out the money. At least you know you have the product. That's another thing, I'm still waiting for my refund... so they've tied my money up, too!

I ordered a sweatshirt on line on 12/9/17. On 12/12 I got an email saying the order had shipped. When trying to track with Fed Ex, it said a label had been created but that was as far as it went. I called and they said they would track with warehouse. On 12/20, nothing had changed so I called their customer service, talked to a rep named Toundelea, and cancelled the order. This rep assured me my credit card would be credited back within 10 days. On 12/23, they shipped the order. When I contacted them about it, they said I cancelled it too late for them to really cancel the order.

THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS! There are other sports outlets out there that aren't bonafide scam artists.

I ordered a NCAA T-Shirt and the front imprint was waaay off center. They denied the return because they claim there was "white stuff" on it. What does that mean? It will be my life's work to slam them at every opportunity I get. Oh ya did I mention that the quality sucked too?
The shirt cant be resold anyway! I WILL NEVER BUY ANYTHING FROM THEM AGAIN!

I placed an order for a jersey on 4/15 because it was supposed to be a gift which was plenty of time to get here before the their bday especially because it was express shipping but then when I was trying to track it the only thing that came up was the label was great then I called to ask what was going on then they told me that my package was undeliverable so they refunded my money after that I replaced the order then this happened again with second order so I called them back and they finally placed my order a third time but it's not going to get here until the 27th now way passed the persons birthday so this was a horrible experience

I ordered 4 items on December 6th all which were in stock. I received an email on the 9th saying there is a delay with my shipment! I don't know why that should be if my items were in stock. I received a notification on the 11th, saying my items have been shipped. Needless to say as of today the 20th I still have not received my items. I tracked it over the weekend and it is saying it will be shipped the 26th. I continue to track it and it has not changed. I called them, the customer service person was not at all helpful. They told me to call FedEx which told me it is on schedule to ship by the 26th. I will be returning these items, because I had to buy them again elsewhere to have them for Christmas. And the best part they are advertising that if you place an order with them it is guaranteed by the 23rd. I will be calling them again.

As always, looking for gifts for my wife. Great selections and great quality, with fast and efficient shipping, is always a plus. I even had a return and it was handled very promptly.

Just joined Fanatics. My boss/friend uses them all the time, and, as a huge sports fan, I've always loved their stuff.

I ordered a shirt for a friend who is gravely ill. She is a HUGE NASCAR fan and I chose a quality item and her favorite driver and had it shipped. How in the world does it take almost two weeks to send one tee shirt? This was a gift for a birthday that is Thursday (tomorrow). I recently received the second "adjustment" to shipping which puts delivery on February 22. The item was purchased on the 10th. Fanatics emails indicated the item was on the way. I was even amused by a line from them in one of your emails that told the recipient to "WAIT BY YOUR DOOR," because the gift was imminent. If she'd been "waiting by her door" she would be exhausted by now.

I cannot believe the disappointment that I feel. This is a lifelong friend that I let down because I believed that when they said my item had shipped, it was en route. In fact, a label was created for shipment and it's been sitting around.

Now I have to wait another 7 days for her to receive her gift a week late. I can't tell you how deeply I'm let down. I love their gear but I doubt seriously I'll order again. Their shipping information is very misleading and expensive as well. I feel rooked.

I had a return and they did refund my money back. They even gave me a coupon because at first I didn't see the credit back. My fault. But they made it right

At least they are consistent - this is the third order they have messed up since October! And I am a fool for trusting Fanatics with the orders. I will never, ever, ever give them another cent of my money. First order arrived 9 days after the two-day delivery I paid for. Fanatics could not understand why I would return the jersey that arrived too late. Second order NEVER arrived! Against my better judgement, I placed a third order from these clowns and guess what? The package arrived 7 days late (I paid for 2 day shipping on Dec 15) and had nothing in it but plastic air packaging and a business card for wine! Let me repeat that - nothing but plastic air packaging and a card for wine! WTF! Shame on everyone at Fanatics and shame on me. I should have known better. Of course, no one answers phone now and on-line chat cuts you off. All I can hope if all the Fanatics employees friends and families ordered their Christmas gifts from Fanatics too. I hope they all enjoy their wine card and plastic!

I WANT MY MONEY OR I WILL THE TRUTH EVERY WEEK~
I ordered 2 black Saints t-shirts from FANATICS. When I received the first came in it was a faded black shirt. The letters was supposed to be gold, well the letters was some kind of puke green with streaks in the letters. When I spoke *******397) wth a FANATICS representative she told me that they contract to outside vendors, I told her I don't know nothing about that but that I know that I ordered from FANATICS and have false advertisement cause the shirt look nothing like whats on FANATICS website