• FareGeek

FareGeek

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Overview

FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 23rd among Plane Tickets sites.

  • Service
    85
  • Value
    81
  • Shipping
    51
  • Returns
    51
  • Quality
    70
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How would you rate FareGeek?
Top Positive Review

“Cheap airfare deals”

Joanne R.
11/24/15

International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.

Top Critical Review

“HORRIBLE COMPANY”

Lil O.
2/25/15

I booked my flight on Saturday, February 21 and got an immediate confirmation stating my flight was confirmed. After 10 mins, I get a follow up email stating there was a credit card mismatch. I tried calling them several times for the next 48 hours, waiting from 30 minutes to 1 hr and still could not get a hold of a customer service representative. Someone finally emails me stating the flight increased from $765 to $815. I told them that I will only authorize a payment with the original booking price and I haven't heard from them yet.

Reviews (554)

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Reviews that mention popular keywords

customer service (92) credit card (77) flight tickets (25)
Thumbnail of user tonie17
District of Columbia
1 review
1 helpful vote
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October 30th, 2016

I had to visit Stockholm for a corporate conference and needed to book flight at the last hour. This website provided me with cheap flight deals that came within my savings.

Thumbnail of user victoriaa10
GB
1 review
0 helpful votes
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April 28th, 2015

I saw a flight that was £497 on faregeek – all other sites had prices of £890 or more. After reading some of these reviews I thought I would ring before booking as it seemed too good to be true. I spoke with a consultant and asked him about the fare. He said the only fares they had in the system for my route were £954. I asked why the site still says £497 if this is not the price. He explained to me that they do hold limited inventory at the lower prices, but then it takes a while for the prices to update on their website once the cheap flights have sold out. I said that's funny, because I thought the internet was instant, I don't think he got my jokes.

Anyway, point being, the prices are real, initially, they will have limited flights at lower prices, I'm guessing to fill empty flights. But then this stock sells quickly and they will let you buy online at the ‘lower' price even when they don't have that stock available. Be smart – call first and ask them if they have availability at the cheaper price, then book. Hold time was only 10 minutes – which is not too bad. They guy on the phone was a $#*!, but I did get my answer.

Thumbnail of user lorrainet6
Australia
1 review
0 helpful votes
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February 21st, 2016

This website offers discounts that are better and lesser as compared to other generic websites. I always check-out the rates I am getting here first and then make my booking.

Thumbnail of user tims115
Netherlands
1 review
1 helpful vote
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February 18th, 2016

The website’s ticket booking process is very fast. You simply need to login, key-in your travel details and the tickets get booked within few minutes. Anyone can get it done.

Thumbnail of user patrickj28
Texas
1 review
2 helpful votes
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March 17th, 2015

Had my confirmation email in 1 hour but ticket took over 24 hours. A good deal but confused by these reviews? Just check with your airline if your tickets valid.

Tip for consumers:
Call the airline

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Value
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Thumbnail of user nabeelk
GB
1 review
1 helpful vote
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December 16th, 2014

Absolutely abysmal!
Went to them via Momondo as they were offering the best price. When through what seemed to be a normal procedure and received the confirmatory email with flight details etc. Got slightly suspicious as they wanted a lot of information for the payment procedures.
There is no one to answer the calls (no matter what item of the day you call!) and stupidly, I checked the reviews AFTER handing my payment details.
My genuine advise - STAY AWAY FROM THIS USELESS & PATHETIC COMPANY, else be ready for a few days of heartache and pain until they dump you... which I expect :(

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Thumbnail of user mariah121
Canada
1 review
5 helpful votes
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December 15th, 2015

I stumbled on FareGeek just recently, and discovered much lower prices than what my travel agent can offer me. I had to book a flight during the Christmas holidays, and everything was over-priced! Luckily, I came across FareGeek and found a very good price! With any online booking system, always call their 1-888 or 1-800 line to verify that they have received all your info properly. And then the next important step is to call the airline company or check the airline company's website to verify your reservation. While you verify your reservation, you can also assign yourself a seat of your choice (subject to availability). But like with any airline ticket, once you buy it (unless you buy cancellation insurance), there is no refund. I found the customer service reps at FareGeek helpful and patient, so I give them a 4.5 rating for being helpful to guide me through my first online purchase. Once I board the plane and everything goes well with my upcoming trip, I will write another review! Thank you, FareGeek! Keep up the good work!

Thumbnail of user hillaryb3
New Jersey
1 review
6 helpful votes
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January 12th, 2015

Wish there was a rating less than one star. WORST COMPANY EVER. Anyone who rated this place higher than one star was probably either paid to do so or a family member. I've been traveling for years and have NEVER HAD A WORSE EXPERIENCE. My only regret is that I did not read these reviews before I used them. RUDE, ARROGANT, and NOT HELPFUL. Should have known - this company has 2 employees. 2. No where to go when you need help. DO. NOT. USE. THIS. COMPANY. FOR ANYTHING. My next call is to the Better Business Bureau.

Tip for consumers:
DON'T.

Service
Value
Thumbnail of user deannab9
Washington
1 review
0 helpful votes
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November 12th, 2015

Have used this website thrice and was a bit sceptical about online booking and also few reviews. But all the three times I have been lucky to get the deals that are useful for me.

Thumbnail of user keithh45
Pennsylvania
2 reviews
5 helpful votes
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May 21st, 2015

I have to say we were very concerned with all the negative reviews on here, however they had the best price anywhere, and our trip to see our son for his Marine graduation, was flawless.

Thumbnail of user jadel4
California
1 review
1 helpful vote
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February 12th, 2015

I just booked with a trip from SFO to HK and yes, very skeptical after reading the reviews, but I figured they are a legit company in Delaware plus any issues, my credit card co could dispute. Rec'd 1st confirmation letter after I clicked submit. I called the immediately and the call center picked up right away and was very professional and courteous and informed me to be patient as they validate payment before everything goes through. Later on that evening, I contacted them again, very short wait on the phone and the rep told me they will validate my CC within minutes and ticket will be issued. Waited in the morning and poof, all 3 tickets were ready to go and i contacted the airlines and it was confirmed. For me, it was a breeze and i trust this is a legit business we they been around a long time. For some of the complaints, if you cancelled or change to change dates, a penalty will occur at any sites or travel agency, can't blame faregeek, they are a travel business. I will use them again and recommended folks to try them out at their own risk. I am one happy customer so far, though my trip is in months. I will make weekly calls to the airline to confirm!

Service
Value
Thumbnail of user seand31
GB
1 review
11 helpful votes
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August 8th, 2015

Ok so I booked my flight through Faregeek then I saw all the reviews and panicked like CRAZY! Truth is I had no need to, the people who are all saying how bad they are is because they clearly have not read the T&C's with their flights and bookings. Many people have booked then wanted to change, or they say that they mis sold them the flight due to times etc. I'm sorry but if you can't look at a map before booking your flight and realising that you will have less than 2 minutes to bord your next flight in a different state then that's your fault not the websites!
This whole booking has been a breeze. Not only has it saved me almost £200.00 and has been easy I was always reassured by e-mail that things were going ahead. They have never had any hidden charges or caused me any stress. The only thing that has caused me stress is reading your reviews on various websites slating this great company! So for once here is a 5 star review! No issues no problems and great friendly staff at the contact centres that called me to make sure my booking was all good!

Thumbnail of user randyt20
Finland
1 review
0 helpful votes
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November 28th, 2015

This site offers some of the best airfare deals in the web. I have shopped for cheap air tickets with many sites, and I find their rates as truly affordable and pocket friendly.

Thumbnail of user ryana27
Denmark
1 review
0 helpful votes
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October 3rd, 2015

If you have been looking for some of the best and finest travel deals and packages round the globe, this is the website to try your luck. I am happy with their service.

Thumbnail of user teresas22
Canada
1 review
5 helpful votes
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April 14th, 2015

I booked my trip got to the airport did not have checked baggage included and I had to pay an extra 200 dollars to check my one piece luggage. Don't book with faregeek run away from this company

Thumbnail of user rajd3
California
1 review
9 helpful votes
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September 9th, 2014

I am giving one star, because there is no option to give less than that. In simple words, it is a BIG SCAM run by some Indians to milk money from Fare conscious Travelers.
They simply advertise least prices for the tickets, which you will not find anywhere online. Then when you book through them, they will just give you their website confirmation number. They will not mail you the confirmed e-ticket for several days citing the reason that your credit card is being verified, its still under process etc etc. In reality they are just waiting for the price to go up, so that when you will repeatedly keep on calling them for your confirmed e-ticket, they will inform you that the prices are gone up now & you have to pay the higher price for the ticket, which you thought that you have already bought at the best price.
When you call them you are on hold for more than 30 mins, & very shamelessly they talk to you with no courtesy or no responsibility.
One wise word to all of you reading this review- I am myself an Indian, I also fell for their lowest price trap & was fooled by them. Please do not go for them otherwise you will be nowhere. Its better to book through any other website like orbitz.com, where you will find the tickets little bit expensive, but you will get peace of mind.

Tip for consumers:
it is a BIG SCAM run by some Indians to milk money from Fare conscious Travelers.
Please do not fall in this trap.
AVOID THEM.

Service
Value
Shipping
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Quality
Thumbnail of user livn
Hawaii
1 review
3 helpful votes
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December 11th, 2013

DONT EVER ORDER THROUGH THEM!
I paid with an international card, they told me the money was not taken from my account, that showed to be not true! They took my money anyway! But ill make sure i will get it back!

Thumbnail of user roser27
India
1 review
1 helpful vote
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October 2nd, 2015

I love the attract fare rates that I have been getting from this website over a span of time. It allows me to travel for less and have fun on the way.

Thumbnail of user sophiah19
Canada
1 review
1 helpful vote
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April 28th, 2016

I made the worst travel experience with this company. I bought a montreal-istanbul round trip ticket. I do not know how their site has managed to make disappear my return booking. I made several complaints and nothing has changed. I was forced to buy a new ticket for the return. So I paid almost 2 times my ticket. I call it a breach of trust.

There is more informations about this issue:

Air reservation (PNR) number
FG-Mar*******-BXWP5GU

Complaint reservation number 3Q7KIX

You have my email and phone number since I made several calls

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

Dear Sophia, please be advised that we have investigated the case and has crosschecked with our IT team too. There was no bug reported nor we see any error on your reservation. It was a one way reservation booked perhaps could be cancelled on the same day with full refund, in case it was reported after receiving the confirmation email. We were informed after 1 week on incorrect reservation booked on the website and while it’s a solely Passenger’s responsibility to cross check everything while booking reservation online.

We have initiated a conversation already with your son and are trying to look for options available to give a you return ticket. We would certainly try to fit you in the itinerary with the cheapest options.

Thumbnail of user kanabunns
Illinois
1 review
6 helpful votes
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November 8th, 2014

I had purchased a roundtrip ticket from Chicago to Bangkok and the price was shown at 1389USD, then they sent me an email saying that my credit card did not go through. After calling the bank I couldn't contact them for several days. I called the number they gave me in the email but no one would pick up, I left a message and got no reply, I sent them an email and still got no reply. After 4 days of trying to contact them, I managed to talk to someone and they told me that the price is now 1512 USD but when I checked on the website, it was still 1389USD. They said that is was non-refundable.

Tip for consumers:
Do not use this website.

Service
Value
Quality
Thumbnail of user danl65
Canada
1 review
0 helpful votes
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December 15th, 2015

Booked flights from Calgary to St Lucia in June '15, for November '15. Less than one week before scheduled to leave they call me saying my flights have been cancelled by the airline (not their fault I guess). They offer me an alternative itinerary which doesn't work for me so I request a refund. Now the fun part... I get an email a couple of days later saying refund has been processed by the airline and will be credited to my card in 10-15 business days. 15 business days goes by, no refund. I email to follow up, they say actually the airline refunded faregeek, not me directly, so they will process a refund for me with online transfer to be in my account in 7 business days with account details I provided to them. 7 business days later, no refund. Call them up, next guy says oh actually we are going to send you a check which will arrive in 2-3 weeks. So I speak to his supervisor who says actually no, we will online transfer and it will take 2 billing cycles (8 weeks for a refund money transfer!?!). Quite frankly, no one has a clue what is going on, I have been told something different every time call. I am sitting here nearly 2 months after my flights got cancelled last minute, and I'm still waiting for a refund from these guys. Ridiculous, stay away.

Thumbnail of user danf41
CustomerExperienceTeam F. – FareGeek Rep

“Thanks for choosing Faregeek as your travel partner.
We apologize if our service did not meet your expectations as we understand that you are unhappy in regards to the pending refund. Would request you to kindly share your contact number and booking details with us and one of our supervisor/s shall call you to help you with the concern raised within next 24hours”.

Thumbnail of user prettyg2
Pennsylvania
1 review
6 helpful votes
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November 30th, 2014

CAUTION: FAREGEEK IS A BIG BIG BIG CHEATERS!
Till date I have booked Air Tickets through 3 to 4 Websites similar to Faregeek but trust me the experience I had with Faregeek is THE worst experience of my lifetime.
This bloody f***ing people cheat their customers by showing the lesser price, later when we book it and after a day they will sent the email by saying Booking got cancelled by giving all bull$#*! reasons. When we tried booking the same Air Tickets then they are increasing the Price for nearly $200.
The funny part is the customer care representative says on my face "yes its my mistake and our fault but I can not give you again for the same price which you booked previously, instead I'll help you to book again the same Air Tickets but you need to Pay $200 extra..."

Please please please I request you that Don't ever book anything through this Faregeek because they are the BIG BIG BIG F***ING CHEATERs!

Tip for consumers:
CAUTION: FAREGEEK IS A BIG BIG BIG CHEATERS!!!
Please please please I request you that Don't ever book anything through this Faregeek because they are the BIG BIG BIG F***ING CHEATERs!!!

Service
Value
Quality
Thumbnail of user annl38
India
1 review
0 helpful votes
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November 25th, 2015

The services that are offered by faregeek really work for me as I travel often and they take care of all my travel needs. I strongly recommend others using their services.

Thumbnail of user amandaf43
Australia
1 review
0 helpful votes
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March 10th, 2016

I needed to visit Venezuela and get my tickets within my savings! This website made it possible for me as the tickets were cheap compared to other websites. Thanks a ton!

Thumbnail of user lidiyak
Ohio
1 review
3 helpful votes
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February 2nd, 2015

I just purchased ticket from fare geek on 02/01/2015 and had to cancel that ticket in less then 24 hours. I was charged $200 for that cancellation and on-line policy does't explain anything about that fee. When I spoke with manager and he stated that it is impossible to put all information about cancellation on line so I should call and ask before purchasing.So I lost $200 right on the spot. PLEASE DO NOT BUY FROM THAT COMPANY.

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Thumbnail of user danf41
CustomerExperienceTeam F.

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