FareGeek

I am a fair balanced consumer that rarely makes complaints but based on my experience with faregeek.com, I had to share so others don't get screwed as bad I did. I booked a flight with them two weeks ago then I get an email stating that the my tickets were cancelled. I called the airline and they told me that the tickets were never purchased and faregeek.com just put a hold request for the tickets but never completed the transaction. So I then called faregeek.com and after one hour on the phone, they said the airline rejected the booking because they didn't like the price. Right now prices were up $200 higher than two weeks ago. I called the airline back, but there was nothing they could do because faregeek didn't actually follow through. You'd expect that when you buy tickets, you'd get them. I have never seen such an unfair and illegal way of operating a business as faregeek.com. They take your credit card and make you think you have tickets and then never actually contact the airline to get the tickets. Airline confirmed that this company never completed the transaction and it timed out.

I never thought it would be so easy to arrange for cheap vacations. I will certainly recommend their services to others who are looking for good deals on air tickets.

I have been a loyal customer of this website and have travelled to places like Egypt, Bali, England, Madrid and New York getting my tickets done from this website. Every time I decided on my tour I got the chance to select cheap tickets from this website.

I booked a ticket, I got Confirmed Order! Money is not immediately removed! Faregeek later he canceled the order! I answer you adequate people? Your Flight reservation - FG-Jun*******-IRYNGJQ Sun Jul 03 2016 06:00 AM

I wish I had seen this before booking with FareGeek. WORST EXPERIENCE EVER. I booked a flight, got a reservation and then... 5 DAYS LATER they tell me that my flight wasn't booked and its the "airlines fault". I called to figure out what was going on and had to wait a total of 1.5 hrs on hold. Ben was incredibly rude and unhelpful. I asked to speak to the manager, called back a number of times to catch her but the ever illusive "Charlotte" won't return my call. Of course, now the prices have skyrocketed. Skyscanner shouldn't even promote them.

Don't be folled bybthe low price... you got charged twice.
As i didn'received my eticket several days after booking, I called back (by the way it takes 45 minutes to talk to someone). They make me redo the reservation as the 1st o ee was cancelled by British airways... so here we go again...
At the end only 1 ticket charged twice... and they gave my cc info to a 3rd party Skylink tonedit my ticket... an extra $60 I was unaware off...

Just run away, BIG SCAM

Thanks to faregeek.com that I had an awesome Christmas with my family in Spain. They have given the best deal and I took the opportunity and saved a lot.

Paid the money, got my ticket, flew to Miami and came back! Looked at the reviews and s*** the bed! Thankfully all ok and now my sheets are clean. I'm sure it's some call centre in Jalalabad...

Twice when I visited this website the services provided had few grey areas. I voiced up my opinion to the customer care department. And the third time I found an improvement. Thank You.

I just love it, I booked my tickets and got the confirmation within 12 hours. I never used this company but now I can say that there prices and service is really good.

Extremely poor customer service that was unaware of my booking and hung up on me. I tried to call them back and it went straight to voice mail. I ended up canceling my reservation with them. DON'T BOOK WITH THEM.

Everyone, please be aware of the FareGeek scam, if i read the reviews i would have never proceeded with doing any sort of business.

I was searching the tickets for India, when i found this website. I gave my CC details and i received the confirmation email. I was concerned when i didn't received the etickets for 2 days. I tried contacting there customer service but everytime it took more than one hour to get connected to the agent, they would listen and then they would hung up.

Ultimately i have to call my credit card company and ask them to cancel all transactions.

BE AWARE OF THE PATHETIC CUSTOMER SERVICE.

Please spread the word and ask everyone never to do business with them.

Thanks

So to start things, my name was mispelled, tried getting a hold of them never got a reply. Had to call the airlibe direct and they were amazing. Bext I never got my e-ticket. I called and tge guy told me they were having computer problems, but would email it to me within the hour. Never ever got it. Went through the airline directly again and got it done. Worst experience of my life. Will never ever deal with this company again and have been spreading the word to family and friends to STAY AWAY FROM FAREGEEK!

When I was searching for cheap flights for Mumbai this website showed up as a result and I booked my tickets from here at a very good price that I wasnt getting elsewhere. Thank you so much!

I recently recommended this website to my mother. She booked her first online ticket to Netherlands and was happy with both the discounted tickets and the service quality.

I was finally able to book the tickets for my Paris tour at a reasonably less price from this website. My friend recommended me this website and I am very happy with my ticket booking experience.

I recently bought a flight through faregeek (like many other people on this site, I was redirected through them unknowingly). They charged me for two tickets on the same flight at the same time... been on the phone with both American Express and Faregeek probably about 20 times from the day of the transaction saying that the second charge was fraud and unauthorized by me... however, since they issued two tickets, the charge hasn´t been lifted and so on. Even though Faregeek was the one to issue the second ticket, they wanted me to pay a $300 cancellation fee to get rid of the second ticket and ´potentially get a refund. ´ Ha. I will not be paying those charges.

Now I´m nervous about the flight... I have a confirmation number and an e-ticket number through Lufthansa, but I keep seeing all of these cancellation reviews. My card was charged and my e-ticket was issued, and my flight is confirmed through the Lufthansa site (with e-ticket number and everything). Is it still possible that they can cancel my reservation last minute, even after I have been charged and have the e-ticket and confirmation number?

I have had the same problem that most people here are complaining about. I booked a fare and then a few days later was told it was cancelled. Then was told I needed to pay an extra fee to book a new flight on the exact same day since the airline "cancelled the flight" They asked me to pay an extra 16$, which at the time didn't bother me since i was panicked about loosing my seat. They said they would send a new ticket within the hour, but it turns out there was no new ticket. It was the same one with the same confirmation number. When i checked my itinerary on icelandair, it said there was correspondence made due to "BOOKING ON LOSS DUE TO MERCHANT FEE".

So it appears as if this is a complete and total scam. Its a way of charging an extra fee AFTER you've paid. Their site says they will respond to emails within 10 minutes. This is false. They are also extremely difficult to reach by phone. Twice I was hung up on.

This is definitely shady business. This is absolutely a scam. I should have just checked my flight with icelandair and confirmed it before spending the extra 16 dollars in order to "hold my seat on a cancelled flight". Why did that even make sense? They are preying on your vulnerabilities. There was no reason to charge me more other than for them to claim a merchant fee. NO TRANSPARENCY. Complete scam.

I just got off the phone with someone in customer service and they handled thing so poorly I will never work with them again. Flat out took zero responsibility for the mismanagement of the booking, claiming they called and emailed me but I have zero record of such. DO NOT USE THESE GUYS AS THEY HAVE NO CLASS AND NO CUSTOMER SERVICE. Not impressed!

A friend tried to book a flight on-line using an international credit card but they wouldn't process it without him photocopying the front and back of the card and faxing it to a number, which is a no-no. So he asked me if I would book the flight for him, which I did, and then he got an e-mail asking for the same thing from me, along with a copy of my driver's licence, home address, age, and signature FAXED to a number. Too much information is being requested and on checking with Mastercard, they advised that under no circumstances should this information ever be provided by fax, and even though I did not provide it, they cancelled my credit card and will be replacing it. BEWARE OF THIS COMPANY AS THEY ARE LIKELY SELLING THE INFORMATION TO OTHERS FOR SINISTER PURPOSES.

I have downloaded this app but never used before. My friend wanted to know a flight price and I logged in and checked for him. The prices are really cheap. Its really a good app.

I booked on fare geek several weeks prior to my expected departure. Exactly 1 week before I was set to leave I received an e-mail from them saying my flight was cancelled. Upon calling customer service to find out why, I sat on hold for 35 minutes and ended up speaking to someone who apparently has no control over their bookings. From the conversation, I learned than the price that they had advertised on the site, the price I purchased at was not available. They said they do not charge our cards until the ticket is issued, in that time period the price had changed to the tune of DOUBLE. So, my $774 dollar fare turned into a $1500 fare, quite literally. They informed me that they had contacted me regarding the price change of which I received no contact, nothing on the answering machine, nothing in my e-mail at all. They insisted that they had, and I was obviously wrong. They also noted that they were not in control of the fare prices. Why would they confirm my cost then, send me a confirmation e-mail and then try to tell me that their confirmation wasn't valid. What good are they then as a travel broker if the prices they advertise would change between the time you CONFIRM the flight and the time they finally decide to charge the card and lock in the fare. I'm extremely dissatisfied and will NOT ever be booking with them again.

I have used this website for a couple of times. My daughter uses it frequently as she keeps traveling. This website offers tickets for a very less price and the processes are secure and safe.