FareGeek

My husband used Faregeek to book return flights from London to USA - he recently returned from his trip. He got a good price, communication with the airline was excellent: (e-mail notification every time the flight times changed prior to departure and queries were answered promptly. No problems at all with tickets, payment or flights. Can't fault them.

Once booked I didn't get my confirmation immediately so called the helpline... 25 mins later finally got through and got my confirmation but was told e ticket could take 24 hours... which I have now received. Being an experienced traveler I am wary of using agents and not directly booking with airlines especially after reading everything on this site. In this case it was worth the savings and time spent on the phone.

Just go back from a month travelling through Bali and the Gold Coast. Got some great prices on my tickets with these guys, however the one time I did have to change a ticket it took bloody ages! Simple fact is they give great prices but if you want to make multiple changes then expect to spend plenty of time on the phone... although I reckon this is the case with most of these cheap operators...

I was thrilled when I could finally book my tickets to Indonesia from this website at the desired price that I wanted. I almost lost all hope as other websites were charging much more than my saving capacity.

I was facing a problem in settling my payment for my online tickets to Berlin. It was not getting processed. When I called the customer care team, they took active interest and resolved the matter within 15 minutes.

This is the worst travel agency ever in my life. They haven't refunded my money even after cancelling my booking and committing a refund. Its been 1 year and still they are coming up with lame excuses. Never deal with their manager, Daisy. She is just a plain faced liar.

I was directed to fare geek from another website, the booking was easy and straight forward, I was offered many different payment methods selected Amex as I get free travel insurance etc. Got an email within 2 minutes with the booking showing status confirmed. I put my computer away and continued my vacation the next day email arrived saying booking on hold due to company policy can't accept credit card payment for this booking please pay cash, oh an BTW please check price before paying it may have gone up... Surprise Surprise. I sent 3 emails and no response. I'm reporting this company to UK Civil Aviation Authority and I'm searching all websites promoting them as they are not giving the service they offer.

All the statement below are true. Went through the same over the past 2 days with this scam company. After 2 days they could not confirm a reservation with the airline, giving me the silly excuse that the credit card company has to verify. They put the lowest price up but they cannot give you a ticket at this price, or any ticket for that matter. I asked these crooks to cancel my "booking" immediately. Stay away! Today is 9/30/2014.

I also like many of theses reviews was redirected to Faregeek where I booked my ticket and then realised the day before I am going to travel that it is cancelled! What is going on... I had been on hold an hour and a half with no answer, there automated voice that says to leave a message and someone will call you back does not work and they do no answer there emails. My ticket is now costing me an extra $500 to book at the last minute. Im super stressed and this is ridiculous. I never thought I would experience this just to book a ticket.

My friend recommended me this website. I just booked the New York to Moscow flight deal, which I got at a great price package. I was looking for something similar to that I can make my visit. Thank you Faregeek, very much.

I had no problems booking my ticket. I did get an email telling me that they will verify the credit card etc. Then I got another email with the flight confirmation. So far all ok.
Here's where my problem lays. I checked the same flight again and the price dropped $198.68 CAD. I called Fare Geek and they will not honor it. There is only a 24 hr window and it is something you have to purchase for 15.00 He actually said to me. If the price went up we don't raise it. I told him about CheapAir. He didn't believe me. I told him last year I used Cheap Air. They will honor a price drop. I didn 't use them this year as their prices are in USD
I contacted the airline to see if they will do something for me.
So FareGeek I will NEVER use your site again.

Saved $32 on my flight from Chicago to LA. Have seen the reviews and then checked with United if ticket reference is valid and all seems ok. Not going to give them 5* as not dealt with their customers service, but i'm sure its not going to be the best at these prices!

Booked my flight through Fare Geek and they gave me a confirmation number. After ten days they send an email to let me know that the reservation has been cancelled. Blame it all on the airline. By then the airline prices have soared. I called up the airline and they told me that the reservation was not confirmed hence the cancellation. Customer service is very poor. Will never book through them again

Purchase round trip through them (Aeroflot airlines),
Then I needed to change return leg. Called them ( on hold about 20 minutes) - and some Indian women said that she can change for about $600. What? Then she asked me, "I can talk to my manager to see if we can give you a better price... how much you would like pay for that change"? WOW! What kind of question is that?
I hang up, called Aeroflot, they changed return flight for $100.

I'm writing this review primarily because after booking my ticket through them, the reviews online made me very nervous. I immediately received a confirmation e-mail, but realized my card had not been charged and I didn't have my ticket yet. I called the company, and the man I spoke to was nice; informed me that I would only receive this information 24 hours after I booked the flight, and asked me to call if I did not receive a follow up e-mail. I woke up this morning, e-mail in my inbox, and have been able to check in with the airline with the confirmation code. I was also charged exactly what I was quoted on their website. I was very nervous, but everything turned out fine. My flight is, however, only three weeks away, so this might contribute to the reason that I didn't have the problems of flights being cancelled. I'd be very aware of the bad reviews, but also realize there are some good experiences.

If you're debating booking through these wastes of space don't bother. In fact run the other way. You're better off paying extra to book through another company, because these swindlers are probably going to find a way to rip you off anyways. Worst customer I've ever received in my entire life, and I assure you, as I've worked in customer service before, I try to be extra nice to customer service reps. Didn't matter. These jerks were literally so rude to me they left me in tears. Also they lied to me on various occasions, and if I could find a way to charge them or anything like that I would

I and my husband were planning a tour to Mauritius for a while now. Most of the websites were offering us costly ticket rates until we came across this website and found real cheap airfare. At first we were a bit sceptical but then found out post booking our tickets that is an awesome website that provides some of the best ticket deals to international destinations.

I bought my girlfriend a ticket to NY for her birthday and it was all confirmed and looking good. She arrived at the airport to check in and found no record of the reservation. We found in our spam an email from FareGeek sent on the day of travel to say the reservation had been cancelled... by them... with no reason or explanation. I waited to there phone message for 1 hour before giving up. I had to buy a new ticket at the airport for double the fare. I am furious.

I had booked quite before our planned date. But when the time was near we decided to change the dates, with time of travel and add a new destination in between. The customer service was too helpful and courteous, made all the changes with a modest charge. Thank you for making our holiday perfect.

A big thanks to all of you! I was so close to finishing up my reservation, I got all the way to the travel insurance part then out of nowhere I thought "hmmm maybe I should check to see some reviews" Thank god I did! I don't generally like sharing my personal info online in the first place and now I'm so happy I didn't. They sound like a nightmare to deal with. Thanks for sharing even though it apparently cost you a lot of grief and time.

I was interested in buying a ticket for someone who was supposed to be travelling a week from the date that I bought the ticket (via card details on their website). I did not receive any confirmation about the ticket purchase so decided to call them, once I got through they came up with a long story about me needing to validate the card by scanning it to them via e-mail. Obviously, I didn't do that and told them not to bother with continuing the transaction so went onto another website to buy a ticket. I ended up getting charged by them for the ticket that I wanted cancelled so now had paid for 2 tickets! They took over a month to give me the money back after I called them every single day on average for 30 - 40 days. Morale of the story: stay as far away as possible!

Stay away. They will charge your credit card without your authorization and good luck with fighting for refund. Bunch of stupid in offshore support can't speak or understand what you ask for.

Forget your money if you've to cancel your tickets. Work with credit card company for dispute.

They should be blocked doing business in U.S.

After reading reviews, I called JetBlue and they confirmed my reservation. The agent sent me the itinerary. There was only one glitch in that I did not have a selected seat on one leg of my flights. That was easily fixed. I was leery, but it appears that faregeek worked fine for me. It was cheaper than other sites I had used (cheapoair, etc.). When I checked, it was the exact price of a direct booking with the airline.