• FareGeek

FareGeek

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Overview

FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 23rd among Plane Tickets sites.

  • Service
    85
  • Value
    81
  • Shipping
    51
  • Returns
    51
  • Quality
    70
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How would you rate FareGeek?
Top Positive Review

“Cheap airfare deals”

Joanne R.
11/24/15

International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.

Top Critical Review

“HORRIBLE COMPANY”

Lil O.
2/25/15

I booked my flight on Saturday, February 21 and got an immediate confirmation stating my flight was confirmed. After 10 mins, I get a follow up email stating there was a credit card mismatch. I tried calling them several times for the next 48 hours, waiting from 30 minutes to 1 hr and still could not get a hold of a customer service representative. Someone finally emails me stating the flight increased from $765 to $815. I told them that I will only authorize a payment with the original booking price and I haven't heard from them yet.

Reviews (554)

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Reviews that mention popular keywords

customer service (92) credit card (77) flight tickets (25)
Thumbnail of user ashleyw74
Australia
1 review
0 helpful votes
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February 23rd, 2016

My vacation to Vienna was a budget one! Since I had a friends house to stay, my accommodation costs were zero. I wanted cheap tickets, so I booked my tickets from this website as the price rate was very cheap considered to other websites. Thanks a bunch.

Thumbnail of user terriv5
District of Columbia
1 review
0 helpful votes
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November 8th, 2015

I had to be there at Spain for an official tour and had to book my tickets within 7 days. That was quiet a short time. My company travel manager recommended me this website. And when I purchased my tickets I got a discount. That was a pleasant surprise.

Thumbnail of user robertj113
Finland
1 review
0 helpful votes
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January 9th, 2016

I love to tour around the Asian destinations. This website provides me with the best Asian tour deals, both in terms of the destinations and ticket prices. I am happy and will be recommending it to by friends as well.

Thumbnail of user luiss47
Canada
1 review
0 helpful votes
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February 11th, 2016

I needed to book my flight tickets to California at an emergency basis. Since I didn't have a huge amount to spend, I was looking for cheap tickets. This website provided me exactly what I needed at the eleventh hour.

Thumbnail of user mariap64
Washington
1 review
5 helpful votes
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May 20th, 2015

Faregeek it's a really bad company I made a reservation for four people. They charged me 5 tickets instead of 4 tickets. Not only that but they charge me $100 extra for a mistake that they made and they will argue with you. If you ask to speak to a manager good luck because they will not let you speak to a manager. So please don't think twice think 3 or 4 times before you make any reservations with them. They have really really bad customer service.

Thumbnail of user tomass48
Texas
2 reviews
3 helpful votes
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December 18th, 2017

They are Rude and not able to book your flights. Totally lost of time. Additionally they will ask you more money than what you see on the initial reservation, just because they were not able to secure it...

DONT USE THEM!

Thumbnail of user shawnj8
Illinois
1 review
1 helpful vote
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February 17th, 2015

Don't ever book the tickets with them... They don't have any presence in USA. If you want to call them, 40 minutes is a minimum wait time... after they pickup the call, they will again put you on hold for 15-20 minutes. If you want to make some changes to you itinerary, they will try to rob your pocket... They will charge minimum $200 as Agent change+Difference fair+Airline change fee... They will not tell you about agent change fee... They will not send you invoice for any charges on your credit card, they will not send you e tickets which has fair details... worst travel agency... People who posted positive review never spoke to their customer services or never require any changes but if you require to call them... you are out of luck...

Tip for consumers:
Doesn't get any worse than this. Stay away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarac15
Oklahoma
1 review
1 helpful vote
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July 20th, 2013

As several others, my airline confirmation got cancelled, and I received no notification of this, and went to the airport, no ticket. I telephoned twice when I got back home, spoke to two rude men who told me that i was sent an email notifying me of the cancellation, and said they sent me a copy. I received nothing. I asked for a copy of this email be mailed to me. They said they didn't do that, only email. I have never had problems with buying tickets with any other company. I will not use this one again, and do not recommend that others use it, and from now on, I will call the airline company to verify that I really do have a ticket.

Thumbnail of user robertab8
New York
1 review
5 helpful votes
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August 24th, 2014

Horrible! I dont think it could be worse. I bought tickets with them to go to brasil to visit my family. After we (me and my boyfriend) bought the tickets we both had our cards stolen. 3 weeks before our trip they contacted us that they changed our itinerary. They added 3 stops! They said we could be refunded but it would take 6 weeks for the money to go back to my card (which was canceled). It took me a whole day to arrive in my city instead of the promised 12 hours. Not to mention that they scheduled flights that had intervals of one hour. As a result I had to run in the airports so I wouldnt miss the flight. If you use skyscanner or websites like this be careful and pay attention to which agency you are buying with. Read reviews and do make the same mistake that I did.

Thumbnail of user smithm30
Florida
1 review
6 helpful votes
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May 26th, 2015

Beware! They tricked us by advertising the very cheap ticket prices, and I fell into it.
After we paid for the tickets, they confirmed back with the lower class tickets but higher prices than what we agreed. So, we called them back, and tried to get the situation resolved. They didn't help us at all, so we ended up cancel the transactions. They canceled part of the transaction and left $1550 for service fee which they said it not refundable. We tried to dispute the amount, but we couldn't. Conclusion, I lost $1550 for NOTHING!

Thumbnail of user daryla7
Denmark
1 review
0 helpful votes
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December 3rd, 2015

I was looking for cheap flights to Australia and I was running on my month-end savings. I had to visit Australia for a spiritual workshop by my favourite life-coach and I land up using this website. I managed a discounted one-way ticket to Australia and save about $17. That was very helpful. Thank You!

Thumbnail of user andreww116
Denmark
1 review
0 helpful votes
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February 7th, 2016

When I booked and bought my tickets for Venezuela for a very less price from this website, I actually believed what my friend told me about this website i. E. you are able to book tickets for less. Was very happy with the deal.

Thumbnail of user arlenef3
Canada
1 review
4 helpful votes
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August 4th, 2015

Having a horrible customer service for the last a month or so. We were sold a ticket and it was for a minor. We were promised that we will be refunded and it's been over a month still not seen the money back in our account

Thumbnail of user kathye9
India
1 review
0 helpful votes
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October 12th, 2015

For my low-budget travels I am always looking at websites to buy cheap tickets. With faregeek I recently purchased my ticket to Greece and saved a huge amount that I had to shell out, if I booked my tickets elsewhere. I am going to recommend this website to my family and friend.

Thumbnail of user aaronc42
Australia
1 review
0 helpful votes
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December 14th, 2015

Me and my wife had to visit Dubai to attend a friend’s wedding reception, for which we needed tickets to be booked at the last hour. My wife suggested this website and we got the tickets at a good price that was not expensive as we thought it would be. That was a relief.

Thumbnail of user francesu
Australia
1 review
0 helpful votes
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February 18th, 2016

I have a group with which I travel. We are always in the hunt for cheap tickets. Since this website provides less priced tickets and I booked it a couple of time and have been happy with the service, I am now going to recommend it to my travel group.

Thumbnail of user shawnf16
Kentucky
1 review
0 helpful votes
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January 21st, 2015

Horrible company! AKA BookAirfare.com - a void at all costs. I came across them as an option through skyscanner.com. I was looking for the best rates on fares to Ireland & they came up with the cheapest flights. They weren't ridiculously cheaper, but enough to take advantage of the offer. So, I booked the flights online & was given an onscreen confirmation with the flight details, along with a Trip ID & Reference # & was told I'd be receiving an e-mail with additional details 24-48 hours later. Two weeks later, that never came. Attempts to contact them went unanswered. I've since filed a dispute with my credit card vendor & a complaint with the Better Business Bureau (they already have a letter grade of F with that organization, if that's any indication as to their level of quality). Do not do business with this company. They did not respond to the BBB & I've been instructed to follow up with the State Attorney General.

Tip for consumers:
Avoid at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user olj
California
1 review
6 helpful votes
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March 26th, 2011

I saw great deals on their site. BUT:

They show TrustE & VeriSign Secured logos on their web pages, but when you click on them nothing happens. Legitimate logos can be clicked and a verification page will open and will display whether the site is verified.

So that's not a good sign.

I stopped myself from using the web site until I hear back from VeriSign.

Also there is something strange in the description.

The web site specifies that they accept only credit cards from Canada and USA, they are based in Los Angeles (Tarzana), yet it is described that if you use a credit card from a foreign country the price will post in Canadian dollars?!

Too many red flags,

I'm going somewhere else to get my tickets.

Cheers

Thumbnail of user patriciab108
Denmark
1 review
0 helpful votes
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March 2nd, 2016

I have recently used the websites mobile app to get my tickets to Prague and I loved it. The ticket booking process is fast and the site is always up and running. Thank you for creating this great app.

Thumbnail of user judithg8
California
1 review
3 helpful votes
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November 11th, 2014

We also had a terrible experience with Faregeek. The site indicated that there were 4 seats available and we purchased two. However only one came through as purchased and the other did not. We contacted them and not only were they rude, unhelpful, and difficult to understand, minutes after the purchase, they charged us a $100. Cancellation fee for the one ticket which was purchased. They refused to waive the fee. This company really feels like it scammed us and does not seem to care about getting future business. Had they tried to find a comparable flight ( they suggested a flight that was hundreds more with a 14 hour layover) waived the cancellation fee, and been considerate or apologetic, we may have thought them to be reputable. I hope people vet them before using them. We learned our lesson.

Thumbnail of user williamm159
Singapore
1 review
0 helpful votes
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October 27th, 2015

I had booked my tickets through this site. All was going well and I even gave my CC details, but at the end my computer hanged and I was worried if I had paid for the ticket. I called up the customer service gave my details. They looked through and saw that
Everything was done and it ended well.

Thumbnail of user howardr29
Canada
1 review
0 helpful votes
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January 18th, 2021

I was all set to get transferred in Kenya and I needed discounted flight tickets, since it was month end and I had my savings to depend on. So I booked my tickets from this website knowing I would get a discount and I got. Thank you so much!

Thumbnail of user maxl31
Singapore
1 review
1 helpful vote
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November 1st, 2015

I had to get my tickets for Peru so I checked this website. When I opened the website next morning to book my tickets I saw a reduction in prices. I quickly booked the tickets got a good saving. I am waiting for similar discounts on other destinations as well.

Thumbnail of user phillipa21
Australia
1 review
0 helpful votes
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January 22nd, 2016

The mobile app for this website is pretty impressive. You just need to download it in your mobile akin to any other app and start using it. I used it to book my tickets to Geneva and the process was smooth and easy.

Thumbnail of user amyn19
Canada
2 reviews
6 helpful votes
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July 5th, 2015

I recently booked a flight online. Shortly after I needed to change my flights. When I called to do so I was told there would be a $397 charge. After asking why I was told there was a $200 change fee and the rest was for a seat price difference. I was confused because there were several flights on line that were the same price as the ones I booked. After asking a few questions the man I spoke with was very rude and told me that, that was what I would have to pay. I asked if I could cancel. He said I could but that there was a $295 re booking fee. The customer service I received was terrible. I am very upset and will never be booking with this company again.

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