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FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 23rd among Plane Tickets sites.
International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.
I booked my flight on Saturday, February 21 and got an immediate confirmation stating my flight was confirmed. After 10 mins, I get a follow up email stating there was a credit card mismatch. I tried calling them several times for the next 48 hours, waiting from 30 minutes to 1 hr and still could not get a hold of a customer service representative. Someone finally emails me stating the flight increased from $765 to $815. I told them that I will only authorize a payment with the original booking price and I haven't heard from them yet.
I recently booked a flight online. Shortly after I needed to change my flights. When I called to do so I was told there would be a $397 charge. After asking why I was told there was a $200 change fee and the rest was for a seat price difference. I was confused because there were several flights on line that were the same price as the ones I booked. After asking a few questions the man I spoke with was very rude and told me that, that was what I would have to pay. I asked if I could cancel. He said I could but that there was a $295 re booking fee. The customer service I received was terrible. I am very upset and will never be booking with this company again.
I will be flying to Austria this January 2016 for a month for my annual vacation. Since I would be spending in my vacation I was looking for cheap tickets. This website provided me with a great option and I am happy that I booked my tickets from this website.
I am hardly on the computer or laptop. Most of the time I book tickets from my mobile or tab. Last time when I purchased my tickets from this website for Italy using my cellphone, the web pages opened fast and the service was smooth. Thanks a bunch.
I was very happy to get the cheap ticket to France as I was tied up with lot of gift shopping and had just the ticket fare left. This site really offers the cheap flight tickets to all the destination.
I was returning to Dubai from India and did not want to spend a huge amount. Mine was a last moment booking from this website, yet I managed the tickets at a great price. The discount was attractive to say the least.
I needed customer care help for the first few times I booked my online tickets. I was getting the procedures wrong and my internet was fluctuating. The young man that addressed my call, helped me both the times and I could get my tickets done. Lovely customer care professionals!
My vacation to Italy was a cheap one as I could manage affordable tickets from this website. That aside my accommodation too was on budget. But thanks to this website for offering me affordable tickets.
What a scam! Do not trust FareGeek! This is what they do:
You think you have purchased the tickets for the price FareGeek has offered on a particular day. Well, you haven't. FareGeek just makes a reservation for you (they buy plane tickets for the price that is offered on a particular day). A couple of days later, they will send you an email saying that they were unable to authorise your payment (?), and that the price of the tickets went up. So, they will try to sell you the tickets you already think you have bought for more money. NASTY! AVOID THEM!
I was getting transferred to Hanoi on an urgent basis and I needed a website to provide me cheap tickets. My friend suggested me this website and surprisingly I got an affordable ticket deal. That was helpful.
I saw the multi-city tour tickets whilst booking my flight tickets for Germany. By the overall price deal I am tempted to book my multi-city tour online ticket from this website next time I am planning it.
I was looking for a weekend tour in London and needed very cheap tickets, when I came across this website. It was a decision at the spur of the moment to try out this website and it was good. I got a discount and the service was good as well. Thank you!
I have been checking out the travel deals offered by this website. The choices of places are good as these are the places that I want to visit. In addition to that, the travel deals price reasonably if not extremely cheap. This leads to a good bargain.
It was for the first time that booked my ticket from faregeek.com. It was a mistake from my end that I misspelled my email on my itinerary, called the customer service, didn't have to wait and a representative was able to help me. Great service.
I booked with them 2 years ago 5 tickets. I got scared after reading the reviews so I called the airline and confirmed. Everything was fine.
This year I decided to use them again since I was getting 6 tickets and their prices were the lowest by far. My credit card didn't go thru because they thought it was fraud so credit card blocked it. Faregeek people were so nice they called me and told me that they couldn't process the payment and they were waiting for me to call the credit card company and unblock my card. I just called united today to confirm my tickets and everything was fine again. I don't understand why they have so low reviews.
I was planning a weekend’s trip to Malaysia and I did not want to spend much on my tickets. I wanted to save and spend the money on my vacation on food and souvenirs. Luckily, I came across this website that had some good deals. I saved a lot. Thank you and keep offering such good deals.
I had to travel to India for my summer vacation. I needed my tickets urgently. I was prepared to pay more, but when I logged into this website I could purchase my tickets at a discounted price. I was happy at the buy. Thank you.
I had to cancel a flight through illness and told them immediately. Even though the flight was made up of £400 in taxes with Lufthansa from LHR to DFW via Frankfurt - they offered me a £68 refund only which they said I would be paid within 10-12 weeks. I emailed them today only to be told I didnt send them an email to say I accept this offer. Absolutely poppycock. Dont book with them is my advice".
I wrote them several emails and they didn't get back to me at all... on their website they claim to get back to you "within 10 minutes".
I called them and the guy on the phone, who barely understood my situation (guess I had the same experience as others), couldn't offer me any affordable option.
He wanted me to pay $600 to change a flight - on their website, the exact flight cost only $60 more.
Doesn't make sense to me.
I will never use FareGeek again. I made way better experiences with Expedia, Orbiz, and Skyscanner.
Terrible customer service!
Will never use this business again. Had to cancel a flight was not given a refund or allowed to change the name to another person to save the ticket, we were SOL. We were not told there was a no refund policy when purchasing the ticket.
Tip for consumers:
Chose another service.
I booked my ticket for New Jersey. It was easy and quick service. When I returned home I had checked my mail where I found one mail from faregeek.com asking about my service. I was very happy with the service.
I decided to make my trip to Croatia at the eleventh hour and I needed to get tickets at a reasonable price. As I was browsing the internet, I came across this website and decided to browse and check out the ticket deals. I got my tickets to Croatia at a reasonable price and I did not want to miss it. So I went for it. Thanks a bunch.
I am happy to have decided to book my tickets for Netherlands from this website. Since it was the first time, I was a bit sceptical. But the deal was good, so am very happy. I will suggest this website to my friends.
I had an issue with the ticket date as I booked my tickets. There was some issue with the auto-date select option. I spoke to a customer care executive and my issue was addressed quickly and resolved as well.
My friends and I were looking for a good ticket deal for Hongkong to plan our group tour. This website provided us the best deal for tickets to Hongkong that was we were looking for. Thanks a bunch for the offer.
First time I used this website to book my tickets for Venice and I found the website a tad bit slow! The next time when I purchased the tickets for Venezuela I got a great discount. Thank you for the fabulous deal.
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FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.
