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FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 23rd among Plane Tickets sites.
International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.
I booked my flight on Saturday, February 21 and got an immediate confirmation stating my flight was confirmed. After 10 mins, I get a follow up email stating there was a credit card mismatch. I tried calling them several times for the next 48 hours, waiting from 30 minutes to 1 hr and still could not get a hold of a customer service representative. Someone finally emails me stating the flight increased from $765 to $815. I told them that I will only authorize a payment with the original booking price and I haven't heard from them yet.
This site makes it really easy to look for cheap flight tickets. The features that they have in their site make it easy to search flights and get only the best deals.
I had to book discounted tickets to Turkey and this website is where I got the best deals. The price range was affordable for me since I was counting on my savings.
The website provides you with exciting special deals. After my friend recommended me this website I went ahead and signed up by filling in the basic form. This made me enjoy the special deal offers.
After searching for an hour in the internet, I visited this website recommended by my friend. I was happy see discounted flight tickets for Dakota and opted in for it as I needed it urgently.
I booked Nov. 30,2014 and then discovered sitejabber and panicked after reading some bad reviews about faregeek. So far, so good, though. The confirmation and intinerary with the advertised price ($120US each ticket lower than the airline site) came within minutes of my booking on faregeek.com. The next day the e-ticket notification was e-mailed to me and my bank had the ticket amount pending on my credit card. I went to the United Airlines site and the itinerary was there with a changed confirmation code that United explained was due to their merger with Continental. That's OK. On the United website I was able to fill-in passenger profiles and selected seats in Economy. So far, everything is normal and as expected from faregeek. Our trip is still two months in the future so we will see if any problems develop. I intend to check the United website daily for any unforseen problems. I made one call to faregeek's customer service and the hold on the phone was three minutes (on a Sunday night e. S. t.) and my simple question was answered. So, after the booking and ticketing experience only three days later I can say that everything was handled as expected. I hope the entire itinerary is as good when we actually make the trip to Lisbon and back.
Tip for consumers:
Some sitejabber reviews noted some hacked use of financial information entered on faregeek. During the booking process my browsers noticed a page that was not certified with a safe certificate. I overrode the warning and am hoping for the best...after entering my credit card number. I am also monitoring my financial accounts twice daily and my internet and bank security is top notch. Even so, the page warning should not happen with a booking site.
They charged me a different amount on credit card and wouldn't refund extra money through same credit card; rather they want to know bank account number. Sounds fishy
THIS IS THE WORST EXPERIENCE I EVER HAD and I am flying at least once a month!
I tried to reschedule a flight. Their Customer service is in India and it is impossible to understand their customer service representatives! It took them 2 weeks to reschedule my flight to Europe. They have emailed me flight info without FLIGHT TIMES! When I asked them to send me a flight schedule with times and flight numbers they just kept sending me the same thing over and over again. They also told me that on certain dates there are NO flights at all form USA to Europe! It is just horrible. I will never ever use their services again! I am really upset and I lost hours and hours on the phone with them!
I booked my tickets to Holland from this website and have got them at a great discount. I am happy with the travel deal and plan to use this website for my future travels.
After booking my tickets from this website for about 5 to 6 times I find the company standard and the services up to the mark. I have recommended it to my group of friends.
I had a great time whilst flying to Dublin for work and then opting in for my short vacation to Morocco over the weekend. Thank you for the great services offered.
My trip to Shanghai was within budget as I booked my tickets from this website. The rates were cheaper than any other website that I was browsing. Happy with my purchase.
I booked with faregeek in june for flights with etihad which i got a really good deal I had no problems with this company and would definately book again through faregeek.
I have been using this website for a while to book tickets for all my international tours. I have bagged some of the best discounts from this website even when I booked at the last moment.
It has been a little over 2 weeks since I booked. I got a comformation e-mail with a flight number. After a week later I got an e-mail which showed 'your flight has been cancelled'without any notice.
Therefore, I tried to call them for hours and hours. Flnalliy I was able to reach them and they said I had to book again. The price has increased! Anyway I didnt have a chance so I booked with the stuff. But somehow my flight has cancelled again. I called them again but they said the stuff never come to work after she finished call with me. The price gap was 300dollars than I booked at first. My flight has been canceled 2 times, and I couldnt book after all. I will not use this company anymore.
Don't book with fare geek.
They are a scam, they will steal your credit card info.
They say their names are Rick, Shane etc but they are a bunch of liars and cheats
Tip for consumers:
Do not use
I thought this website will have few of the flight details. Later I checked out that they have a lot more than I thought. I used the service and it was very helpful.
I had a limited budget for this trip. Thanks to faregeek.com. This site is simply awesome. Everything was so easy and fast. I am very happy. My trip was awesome.
I had to visit Japan last month. My budget was limited and I was searching for discounted tickets. This website gave me exactly what I was looking for and I saved a lot.
Thank you!
Other than the fabulous deals, I love the way the website is arranged and structured. It is easy to navigate and every single detail that you need to know is mentioned clearly.
I had to go to Sydney and my vacation got planned in a rush! This website was recommended to me by my friend and I got my tickets in the best price possible. Thank you so much.
DON'T BUY TICKETS WITH THEM, $#*!tiest website and customer service I have seen, booked two tickets, paid for, got confirmation, after 10 minutes it's been canceled due to "glitch in the system", customer service did not even apologized and found me fare of $400 more, DON'T BUY TICKETS WITH THEM
Avoid these idiots!
They are a bunch of crooks. My husband and I tried to book through WestJet and after
Asking them several times if they were WestJet, they just kept saying they handled all there bookings for them,
We felt very uncomfortable with the deal, so we called WestJet direct and our total cost was almost $500.00 less than what we were quoted from those shiesters. We immediately contacted FareGeek and were told that we had given them written authorization (via e-mail) and told that we could not cancel and get our money back.
We immediately contacted our financial institution and cancelled all billing from them (which the crooks said we could not do). We told WestJet what an outfit they were using for bookings. My husband also called the RCMP Fraud Unit and made a complaint with them. It is really frustrating to the general public when you call an 800 number and are under the impression that you are getting the direct line to whomever you are calling, and you wind up in dealing with fraudulent people..
I had called the customer service for my friend. He wanted some changes. I was attended by Brian. He was good at his work and was very friendly too. I liked the service.
I need to travel to London on work purpose. I bought my tickets for London from this website for a couple of times and have received them at a cheaper price. Happy to book my tickets from this site.
I had purchased my tickect from this site, but had some problem with my name. So I called them and made the changes. They were very polite. The service was good.
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FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that your issue is for a possible refund and the refund mode to be used for the transaction. So, would request you to kindly share your booking number, email ID and contact number so that we can check internally and have this case addressed.