Flair Airlines

Terrible. Do NOT recommend. Lack of communication, transparency, support. Cancelled flight well after take-off time. No one to help passengers make new arrangements (including children, elderly and people with limited mobility).

Our flight today (Sat Jan 29) was supposed to board at 12:35. We got text messages saying to bord. Airport and website showed Flight "on time". No boarding. Finally at 13:20 when we were supposed to take off, we got verbal confirmation it was delayed. No announcement. Website now saying "16:20 departure on time". Our plane to Vancouver was now being used for their Cabo flight. We were shuffled to a different gate so Cabo passengers could board. Then sent to another occupied gate. Then back to the second gate again. Finally at 13:51 pm, an email saying flight cancelled, still No announcement at airport. No help from staff, they said to call customer call centre. Next Flair flight on Tuesday - 3 days after original Saturday flight. Apparently this is common for Flair. Stay away. Don't know how they're allowed to continue operating

They ask to bring the travel document and valid passport only
At the gate they did not let me in because I didn't have the proof of vaccination
I change my phone 5 mo a go and my proof was on the old phone
The vaccines expire after 6 mo
No body ask you anymore about your status when you see what happened to some vaccinated people
Basically they don't give you all the details before you fly
I lost 1000 $
Is like donation to this garbage air line

If I could rate their customer service zero stars I would, they haven't even earned a one star.

I got a text this morning saying "here's what you need to know for your flight on July 24". I am supposed to be flying out on July 23. Sure enough I log into the manage my booking portal and my flight has been moved to July 24 without any communication to me whatsoever. I would have gone to the airport on the 23rd with no idea about the cancellation.

In addition, the seat selection that I overpaid for wasn't carried over to my new flight on July 24.

I reached out to their LiveChat and it's been 30 minutes since the LiveChat agent responded again after their initial "I am going to help you with your request". They haven't acknowledged my concern AT ALL.

The agent in my chat is named JOEMAR and he is a horrible employee, probably like 99% of their staff.

Pay the extra money, fly WestJet or Air Canada, trust me.

Honestly, probably the worst service I've received from an airline and I've travelled much more than most. The checkin was rude, made the woman in front of me pay for a toddlers backpack as a carryon because she said it was too big as a personal item as well as myself for my diaper bag, which is meant to be free. The flight was then delayed three times. We were given food vouchers only, which expired the same night and all of the restaurants in the Ottawa airport were closed. We were sent an app to rebook, and it links to a site that's been down for three days. I waited 40 minutes on hold to talk to an employee who wouldn't refund a bag for my uncle who I was traveling with despite him no longer needing it because I am no longer traveling with him, and didn't even pick the seats, despite having already paid an additional fee for having done so. I would not recommend this airline.

This is the worst airline in the world, recommend everyone not not spoil to so precious time because of few bucks. It never departed on time.
Less leg room
Pathetic service

By the time you pay all the extra fees it's the same price as a regular airline. Non existent customer service as well. Totally not worth it. I will never use this airline again.

Booked flights in July 2020. Canceled due to covid. Flair refused to refund. Booked new trip for March 2022. Had to pay on top of vouchers. Flights, again canceled. No reason given. Refunded only a portion of fare. We're stuck with useless vouchers. NEVER FLY FLAIR AIRLINES. LIARS AND SCAMMERS
I am unable to choose a zero rating, or I would.

I've been trying to contact them for two days now. 0 customer service. My flights in 2 days. They will not pickup and now i have to cancel my trip because no responses. I tried live chat and no one connected, i trued the phone and after an hour and a half of being on hold they hungup on me. I tried the text service and no responses just a robot. I tried emailing and absolutely nothing back. I tried their " in app changes" and it wouldnt load the entire night.

This was the worst experience I have ever had with an airline. Once our flight was cancelled after being delayed for over an hour, we were made to line up to wait for help with no information on what this would be. Airline employees seemed to want to get everyone out of the airport as fast as possible and were therefore pushing a cancellation option with no compensation for their "unexpected macitence". Somehow, the back end of the line was made to be served first which pushed me to the back of the line. After waiting two hours to be helped and given any information, the airline employee told us there were seats available on another flight. Within seconds, her computer froze and these seats were given to people who were served after us. They did not compensate even by giving us free parking or food/water although I did see that they had snacks to be given out, behind the counters. We were told we would receive a confirmation about our refund within two hours but it was never received. Currently I have been on hold with their customer support for over 2 hours with no end in sight. This was an awful experience, avoid this airline at all cost.

Stay away from these guys, its total chaos in there! Flight cancelled twice within a month and now the refund fiasco is in the making... Be good to yourself and buy your tickets somewhere else!