Flair Airlines

I book a ticket for me and my sister to winipeg going was fine however coming back was the worst experience ever she had a turband on her head and she was ask to remove it even after she told them it's religious reason they made her take it off I understand that it was not in her photo...yes religion can be established after I'd was taken.this was very upsetting...it was my first time flying with flair and I think it's my last time...at checking the perdon was rude and would not check her in.the flight locater Qf6v7m...

I flew flair for the first time from Toronto to Vancouver return. I have issues with the vaguely unprofessional demeanour of the staff, but of major concern is their non-functional online system. I reached out to Flair in an attempt to make a change, but to no avail. The online chat did not work, I waited two hours on hold for an agent and then used the callback function but never received a call back. I abandoned the idea of changing my flight, but when I tried to check in the next day, the system did not recognize the booking code - despite having received a text from the airline prompting me to check-in! Again, I tried all venues to contact the airline, but to no avail… I am on the fourth hour of waiting for a call back. Of note- Expedia was useless in assisting me with the issue. Apparently flair does not give access to Expedia, so a traveller in distress is on their own! There is no cost savings once you pay for a carry on bag. This airline iS unprofessional in service and management - a concern for a business where safety is paramount.

Round trip flight. The flight out was fine, as long as you're aware of the extra fees prior. Only really worth it if you travel light.
The problem was the flight back. It was "delayed" morning of, for 2 weeks. After waiting for an hour and a half on hold to get through, the agent said that the only options were a refund, or to book a different flight (only with them of course). The soonest flight was 3 days later. When I told the agent that this was unacceptable and I wanted to speak to a manager I was told he'd call me back, which of course he never did. So my only choices as I absolutely had to get home that day was a $2,000 flight with another airline, or rent a car and drive 14 hours. Nothing was reimbursed, I still have yet to hear back from the manager. Their complete lack of empathy in a situation that they caused is disgusting. Not only was the agent not willing to work with me at all (the cost of the rental was only 100$ more than the flight, I wasn't asking for the moon), but she was completely void of any type of concern. "These are the only options, which do you want". I will never fly with them again.

I had to change my flight times so l had to cancel and change times. L recieved a credit for the flight. When l got the changed flight it was 5 hrs late. They issued a credit to be used for refreshment in the airport. Not one of the restarants would use it. I checked in on line to avoid the 25 dollar airport checkin fee. I paid for a small carry on at that time. When l got to the counter l had to pay again because l had no proof of payment. I can not get ghat money back. The total experience was terrible?

- If you call Customer service- after stating trip id system says press 1 or say yes. Only works when saying yes. Pressing 1 gives you message "we're sorry, please say trip id". A small fix needed which will create a great impact. But, they don't care about customers.
- I overpaid for checked in baggage and called. You'll be on hold for 45 min/1 hour without anyone taking your call. I tried a couple of times and never could speak with anyone.
- Chatbot will gather your info and you've to wait for a live agent to text you
- Everything is extra fee. For add on, you've to pay separately for up and down trip. Two transactions, extra fees - tried to avoid that and pay for both ways, payment got posted double in return trip only. When I reached the airport - I was asked to pay when I put my luggage on the conveyer belt. I was carrying the printout. Presented. But, they said they couldn't do anything. They gave me a small printout with customer service contact number and asked me to call. That was the beginning of my misery. Nobody picked up. Chatbot did connect to a human. He couldn't process refund. I was given an email address. It took hours for me to get in contact to where I should contact.
- There's no in flight entertainment even for 5 hour flights
- Flight attendants don't even offer water for free. They'll ask you to purchase a bottle. Food of course isn't included.
- Carry on bags extra. Checked in luggage extra. And Flair proudly announce that on their website in big and bold. "Did you know we charge extra for carry-on?" It's an insult. They should add that small fee in the ticket price and try to compete with competition. Unfortunately they don't understand customer needs. "Customer Satisfaction" or even better - "Customer Delight" are a notch above their head.
- Air hostess said "you can put it in the overhead bin if it fits". Didn't even offer to help putting my bag on overhead bin.
- No nets at the back of the seats to keep bottle or tissues
- They'll ask you to take off your waist bag where I keep passport and money and ask you to put it under the seat