Flair Airlines

So we booked 5 tickets for me and my family from YYZ TO YXX. We get to the airport everyone's checking in and getting their boarding passes. Comes my turn I provide my drivers license with the SERVICE ONTARIO RENEWAL PAPER. Which clearly states the drives licence is valid WITH THE PAPER. The one guy who was doing our check in said no we can't accept this, then I provided my health card and my social insurance number along with my student ID he said no we need a drivers license. Mind you out flight was set to leave at 11:20 and we got to the airport because of covid very early at 7:45. So then I tell him I have my citizenship paper at home if he can let me go because I provided him with 3-4 GOVERMENT ids already. He goes yeah. I UBERED home payed 90$ back and forth just for him to look at the paper he told me to go get and say NO. My whole family went on vacation and I was stranded at the airport and had to pay another $45 to Uber home. The next day I went to service Canada at 8:30 AM when they opened. To ask if there was any other paper I needed theyre like we've never heard this and this is the only paper we provide. So again I came to the airport because flair had another flight the following morning. TELL ME WHY THE GUY AT THE CHECK IN GATE WITH THE SAME ID AND SAME PAPER WORK ALLOWED ME TO BE CHECKED IN, in the matter of 10 MINUTES. But I had to pay an additional 350$ for a one way to YVR now from where I have to drive 80Km to get to my family. I will be reporting FLAIR under the "air passages protection regulation" because NO ONE EVER SHOULD GO THROUGH bull$#*! like this.

My 20 year old son saids something is trash when something is bad. Flair airlines is trash.

I was flying back from Toronto to Vancouver and was checking in via the Flair website. When I got to the seat selection, it showed any available seat had a zero cost to it. So I chose a seat and then it showed me it actually had a cost to the seat. So I tried different seats every single seat had a cost to it. I didn't want to pay the fee so I phoned customer support (you can actually find the number if you keep searching).

I told her about the problem and she told me she couldn't fix it. So I ask you (for the 1st time), is this their corporate strategy or incompetence? Corporate strategy to get you pay (for the seat) or incompetence. She told me I had to go to the flair counter at the Pearson to get the problem solved. The support person told me she made notes and counter agent would see it and fix the problem. So I had to leave an hour earlier (than my usual time to leave for the airport) to see the counter agent.

When I got to see an agent, she told me I had to signin to the flair site to prove I had a problem. Otherwise a $25 service fee would be charged. I was pissed because:
- does the counter agent think I coming to see her to waste my time and her time
- also the support person said everything would be ok and I wouldn't have to do anything.
Again corporate strategy or incompetence? Corporate strategy - trying to charge the service fee

So I signed in and she saw problem. After a minute, she said she couldn't fix the problem.
Again corporate strategy or incompetence? Corporate strategy - say the problem can't be fixed so I would pay the seat fee; incompetence - she never actually had to fix a problem because most of people would just pay the fee.

I didn't back down so she asked another agent who told her how to fix the problem. In the end, I wasted 1.5 hours for a problem which should never have happened.

Finally corporate strategy (get you to pay more) or incompetence (don't fix things to get you to pay more).

Bonjour,
Je suis Saleheh Salehiankooshkeghazi avec le numéro de réservation ( SJHWK2).
Le 14 juillet, de Ottawa à Montréal, deux passagers on est embarqué l'avion avec 2 sac à dos et un petit sac à main sans aucun frais supplémentaire et sans aucun problème mais aujourd'hui le 23 juillet, en revenant à Ottawa de Winnipeg, les mêmes deux passagers avec les mêmes items ( 2sac à dos et 1 sac à main), on m'a chargé 62$ pour les mêmes items!
Maintenant 2 problèmes
1) Canada, c'est un pays bilingue! Je peux pas bien parler anglais et étonnant personne francophone parmi les employés de Flair à Winnipeg! C'est catastrophique.
2) pourquoi le même airline, mais les différentes règles dans les différentes villes!

Alors pourquoi pas de frais en allant et oui en revenant?

Le comportement d'une employée qui s'appelle Mélissa à Winnipeg et la directrice de Flair était vraiment désagréable malgré je leur ai dit que je suis pas capable de me débrouiller avec anglais!
Et quand j'ai essayé d'expliquer en anglais concernant pourquoi pas de frais à Ottawa mais 62$ de frais à Winnipeg avec les mêmes articles, la manager m'a menacé si je continue à disputer, elle va me recharger de plus!
C'est une fraude pour compenser le frais des sièges vides dans l'avion parce que la moitié de l'avion, c'est sans passagers et je vous demande le remboursement de 62$ que j'ai payé pour rien!
Je suis pas contente du tout avec Flair et c'était ma première expérience et je vais pas recommander cet airline à mes autres amis!