Flair Airlines

I was flying from Toronto to Cancun and to flair, when I arrived in Cancun I found out that my bag was never put on the plane. For 5 days I was stuck in a foreign country with no clothes except for what I was wearing plus a shirt in my carry on, luckily my friends shared with me. I was in co tact with flair then entire time I was in Mexico and the entire time they they said we are still looking for your bag be patient. It's been a week since they lost my bag and have yet to find it, they keep saying be patient but how can I when almost everything I ware on a daily basis is in that bag. They won't give me a refund until the bag is found and will only reimburse me for $50 per day based on what I purchased that I need since they lost my bag. I am still in contact with them even a week after they lost my bag and they are still saying the same thing they did a week ago.
I will never fly with this airline again, they have horrible customer service and I will tell everyone I know to never fly with them either.

I spoke to JAMES who has a deep accent
He was so rude and unprofessional
I will never purchase flair again
They hire customer reps who disrespect their customers, no will to help customers at all, they just want your money and penalize you, no wonder their review is so bad and no one buys their tickets
Due to staff like JAMES
Conversation occurred on sept 8 at 2pm
He wouldn't give me his last name or employee number
I hope your calls are recorded and your managements takes action.

One of the worst airlines, really bad service, starting with bad check inn, terrible airplane, delay, and no customer service.

Flair Air has changed all my bookings. I've been on the phone to Flair Air for 5 hours and just listened music. Nobody of Flair Air has picked my call.

Service and flight attendants were fantastic. Super friendly. 10/10 for them.
Whatever went on at the actual airport though…
TWO flights left Montréal with flair within half an hour of each other. One to Toronto. The other to Waterloo.
How 15 of us did not receive our checked baggage is beyond me. Upon arrival in Waterloo, the baggage
Carrousel started moving. Seven bags came out. Belt stopped moving. Myself and the others waiting assumed there was a hold up, and that it would start up again. Waited about 10 minutes and a staff member from the airport came over and asked if we are missing our bags. Yes we are. She said if the belt stopped moving that meant all the bags have been unloaded. Since there were many of us waiting, she went out and checked with the ground crew who informed her that yes, they had unloaded all baggage. She came back and filled out a claim sheet. The one lady's bag sticker was wrong. It was sent to YYZ. Toronto. And Flair put the wrong name on the tag too! She had an issue back in Montréal where they printed another customer's boarding pass and gave it to her as well.
Two Flair flights left Montréal. TWO. HOW do you screw up bags going to a small airport like Waterloo. Where maybe 25-30 people checked bags?!?!
Had my hairdressing scissors in my bag (as I was visiting a friend and doing her hair), so now I am missing my scissors which is required to DO MY JOB.
Again, flight attendants were fantastic. The agents I personally dealt with at the airport, great. But everything else. Wow.
Just wow.

NEVER FLY FLAIR - Flar charges for carry on bags and can increase the flight cost beyone AC or Westjet.
If you have to fly Flair do not report that you have a carryon at the check in counter. At the counter you are charged for the carryon (I was charged $62 for mine). If you go directly to the gate, no one monitors your bags or even checks the sizes.

I saw a passenger with a backpack and bag both grossly overszied and not paid for. There was a lady with a bag, a backpack, a large "purse" and a dog in a carrier. Obviously no one at the gate cares and none of the flight crew cares.

If you want to go cheap - booik, check in online, and go directly to the gate.

This airline is the worst they have no care for you. I had accidentally booked the wrong date on my flight, realized it after receiving my email to confirm I try to cancel or switch my flight and they were charging me $100 plus tax per person. I waited until the morning to call them to get the refund if they could help me, absolutely not they wouldn't give me a refund for a little mistake, I had also booked this flight at midnight called them the next day at 7am you would think they would understand and be able to change my date for me even to change my date they were charging me an extra $90 I was also told they charge an extra fee for doing it over the phone? LOL EXCUSE ME!? And I'd still loose the money I paid for the flight I had. Absolutely ridiculous. The customer service person was no help she kept saying she didn't understand my request and they have to follow their policies. This isn't my first time I've had issues with them. What's also ridiculous is I'm flying from Winnipeg to Kitchener 2 hr flight within Canada and the amount they charge you is ridiculous. I will never fly with flair again they may have "cheaper flights" but in the end it ends up being more expensive and you always have delayed flights

I booked and canceled within 24 hours in July and it's now Oct and still no refund. I have sent many emails and was told they would look into it and nothing.

I tried checking online but they don't allow, I arrived 1:20 hours before and they say I lost. They didn't try to help me. Guys never try travel with this company it is SCAMMMM

I had the worst experience flying with this airline. My wife and I were leaving Vancouver for Toronto on flight number 600 at 11:15 pm. At 9:30 pm, we handed over our luggage and got a flight card by presenting our driver's licenses. At 10:45 pm when boarding, the gate agent told us that my wife's driver's license had expired and he could not allow my wife to board the plane. In addition to this card, my wife had her driving instructor's card that issuedby ICBC, which was without a photo, along with several bank cards, and she wanted to show it, but the agent, who was a relatively young man, did not pay attention to our words at all and only spoke about himself, which will not allow my wife to fly. If the fron desk agent had told us during check-in and baggage delivery that my wife's driver's license had expired, we would have had time to ask my daughter to bring us another ID, but they told us this at the last minute. In addition to us, several other people had this problem. And no one paid any attention to what I said that I want to talk to thier manager. In the end, I boarded the plane alone and my wife had to buy another ticket and flew the next morning and stayed at the Vancouver airport for more than six hours. Arriving in Toronto, she was in a very bad mood and by the time Fter 2 days I write this review, she is still not back to normal.
Rasool Hamkar