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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was good experience talking to Olivia. She understood my concern and provided me proper explanation.
Needed to change review due to my error and Olivia assisted me. She was efficient and timely. Solved issue very quickly.
Excellent and its helpful. I appreciate your assustance. I'm honest & carefull. I am an experienced graphic designer. I deeply understand different types of graphic design works. Thanks.
Margaux S was really helpfull while experiencing some problems while calling a client, this means a lot because for me to give my clients the most convenient experience is really important
Thanks
Thanks Margaux for your support. It helped me a lot. You are very quick in providing solution. Thanks once again.
I'm writing this to warn every freelancer out there: DO NOT trust Freelancer. Com with your time or money. I worked for days on a Python script optimization task, delivered the full work, and the client released the milestone. I was paid and everything was completed professionally. Three months later, I randomly checked my balance and found £200 was reversed from my account — with no notification, no warning, and no chance to dispute it. When I contacted support, they told me the client's account was closed due to a violation, and so the funds were returned to the client! Let that sink in: They took back money I RIGHTFULLY earned and returned it to a banned user. They charged me platform fees, took their cut, and then washed their hands. Their "compensation"? Refund my fees and give me a useless 1-month Plus membership. Nothing close to the value of the work I lost. Freelancer. Com claims to protect freelancers, but in reality: You can lose your money MONTHS after completing work. They offer zero protection when a scammer gets banned. They punish the honest freelancer instead of taking responsibility. This is theft, plain and simple. If their system allowed a scammer to pay, get the work, and vanish — why am I being punished for their failure? Why are you hosting projects with unverified, unsafe clients and letting honest workers suffer the consequences? Freelancers: STAY AWAY from Freelancer. Com. You are not safe here. Your hard work can be stolen, and they'll simply shrug and tell you it's "out of their control."
Clients: If you value skilled freelancers, go somewhere that protects them. If you're thinking of signing up, think again.
I like the way the support's agents explain the situation and the short time they respond. Quick and understandable.
Customer service helped me to refund membership fees that I renewed by mistake, and I'm so thankful they could help me and solve my problem.
I overpaid and needed to get the payment refunded.
Leopold G. Was very helpful and completed the task for me.
I am very grateful
Tried to find info about how to handle 200mb restriction for a large file upload. Customer service alowed to upload file in low resolution or zip file
Every time very helpfull! It's nice to have that in the platform. Please never change it to an AI robot.
He (Xavier B.) is the best among all. Very swift. A totally understanding support team. I have no words for him to praise more
Freelancer charged me automatically and a negative balance comes up on my profile so I go for support for the refund
Thank you, freelancer. Your support staff is great. Thank you, Margaux S, for solving my concern. God bless you.
Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds
I had issue with English Exam and Margaux S Helped me resolved it, the time of the exam was supposed to be 40 min and it only lasted for 10 min and I got timed out, I complained to Margaux and he refund my $5 which further increased my trust in the system here. Thank you Margaux
Thank u, for making this easy as someone who doesnt have experience at any of this and the account. I'm so grateful because there wasn't any confusions or problems
Jonny is great on what he does, provided all the information I need regarding the program even the small details. Thanks.
I'm very happy about quick respone and immidiate action taken on my issue by freelancer support Selma. T
I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.