business logo of Freelancer

FreelancerReviews 19,810

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Syed A.
Unfollow Syed A.
Share Review
Report Review

Good service
April 25, 2025

It was good experience talking to Olivia. She understood my concern and provided me proper explanation.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
Follow Cathy H.
Unfollow Cathy H.
Share Review
Report Review

Olivia was so much help! Very nice
April 25, 2025

Needed to change review due to my error and Olivia assisted me. She was efficient and timely. Solved issue very quickly.

Date of experience: April 15, 2025
Bangladesh
1 review
0 helpful votes
Follow Touhida A.
Unfollow Touhida A.
Share Review
Report Review

KYC Chatting
April 25, 2025

Excellent and its helpful. I appreciate your assustance. I'm honest & carefull. I am an experienced graphic designer. I deeply understand different types of graphic design works. Thanks.

Date of experience: April 15, 2025
Mexico
1 review
0 helpful votes
Follow FERNANDO DAVID V.
Unfollow FERNANDO DAVID V.
Share Review
Report Review

Help with call features
April 25, 2025

Margaux S was really helpfull while experiencing some problems while calling a client, this means a lot because for me to give my clients the most convenient experience is really important
Thanks

Date of experience: April 15, 2025
India
1 review
0 helpful votes
Follow Shweta W.
Unfollow Shweta W.
Share Review
Report Review

Great Support
April 25, 2025

Thanks Margaux for your support. It helped me a lot. You are very quick in providing solution. Thanks once again.

Date of experience: April 15, 2025
Egypt
1 review
0 helpful votes
Follow Taha H.
Unfollow Taha H.
Share Review
Report Review

I'm writing this to warn every freelancer out there: DO NOT trust Freelancer. Com with your time or money. I worked for days on a Python script optimization task, delivered the full work, and the client released the milestone. I was paid and everything was completed professionally. Three months later, I randomly checked my balance and found £200 was reversed from my account — with no notification, no warning, and no chance to dispute it. When I contacted support, they told me the client's account was closed due to a violation, and so the funds were returned to the client! Let that sink in: They took back money I RIGHTFULLY earned and returned it to a banned user. They charged me platform fees, took their cut, and then washed their hands. Their "compensation"? Refund my fees and give me a useless 1-month Plus membership. Nothing close to the value of the work I lost. Freelancer. Com claims to protect freelancers, but in reality: You can lose your money MONTHS after completing work. They offer zero protection when a scammer gets banned. They punish the honest freelancer instead of taking responsibility. This is theft, plain and simple. If their system allowed a scammer to pay, get the work, and vanish — why am I being punished for their failure? Why are you hosting projects with unverified, unsafe clients and letting honest workers suffer the consequences? Freelancers: STAY AWAY from Freelancer. Com. You are not safe here. Your hard work can be stolen, and they'll simply shrug and tell you it's "out of their control."
Clients: If you value skilled freelancers, go somewhere that protects them. If you're thinking of signing up, think again.

Date of experience: March 31, 2025
Israel
1 review
0 helpful votes
Follow Ariel A.
Unfollow Ariel A.
Share Review
Report Review

Helpful information
April 25, 2025

I like the way the support's agents explain the situation and the short time they respond. Quick and understandable.

Date of experience: April 15, 2025
Egypt
1 review
0 helpful votes
Follow Hanaa A.
Unfollow Hanaa A.
Share Review
Report Review

Membership fee issue
April 25, 2025

Customer service helped me to refund membership fees that I renewed by mistake, and I'm so thankful they could help me and solve my problem.

Date of experience: April 15, 2025
Australia
1 review
0 helpful votes
Follow Murray G.
Unfollow Murray G.
Share Review
Report Review

Overpayment
April 24, 2025

I overpaid and needed to get the payment refunded.
Leopold G. Was very helpful and completed the task for me.
I am very grateful

Date of experience: April 15, 2025
Kyrgyzstan
1 review
0 helpful votes
Follow Nazar S.
Unfollow Nazar S.
Share Review
Report Review

Tried to find info about how to handle 200mb restriction for a large file upload. Customer service alowed to upload file in low resolution or zip file

Date of experience: April 15, 2025
Spain
1 review
0 helpful votes
Follow Diego M.
Unfollow Diego M.
Share Review
Report Review

Great Support!
April 24, 2025

Every time very helpfull! It's nice to have that in the platform. Please never change it to an AI robot.

Date of experience: April 14, 2025
Pakistan
1 review
0 helpful votes
Follow Laiba S.
Unfollow Laiba S.
Share Review
Report Review

Xavier B., The best support
April 24, 2025

He (Xavier B.) is the best among all. Very swift. A totally understanding support team. I have no words for him to praise more

Date of experience: April 15, 2025
Michigan
1 review
0 helpful votes
Follow Syed R.
Unfollow Syed R.
Share Review
Report Review

Freelancer charged me automatically and a negative balance comes up on my profile so I go for support for the refund

Date of experience: April 14, 2025
India
1 review
0 helpful votes
Follow Anubhav Ram M.
Unfollow Anubhav Ram M.
Share Review
Report Review

Project awarding concern
April 24, 2025

Thank you, freelancer. Your support staff is great. Thank you, Margaux S, for solving my concern. God bless you.

Date of experience: April 14, 2025
Italy
1 review
0 helpful votes
Follow vins s.
Unfollow vins s.
Share Review
Report Review

Very fast and effective
April 24, 2025

Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds
Problem solved in 10 seconds

Date of experience: April 14, 2025
Japan
1 review
0 helpful votes
Follow Bamidele L.
Unfollow Bamidele L.
Share Review
Report Review

I had issue with English Exam and Margaux S Helped me resolved it, the time of the exam was supposed to be 40 min and it only lasted for 10 min and I got timed out, I complained to Margaux and he refund my $5 which further increased my trust in the system here. Thank you Margaux

Date of experience: April 14, 2025
Mexico
1 review
0 helpful votes
Follow Melani A.
Unfollow Melani A.
Share Review
Report Review

Best service ever
April 23, 2025

Thank u, for making this easy as someone who doesnt have experience at any of this and the account. I'm so grateful because there wasn't any confusions or problems

Date of experience: April 13, 2025
Philippines
1 review
0 helpful votes
Follow JIAN CARLO S.
Unfollow JIAN CARLO S.
Share Review
Report Review

Preferred Freelancer Review
April 23, 2025

Jonny is great on what he does, provided all the information I need regarding the program even the small details. Thanks.

Date of experience: April 13, 2025
India
1 review
0 helpful votes
Follow Mohammed Fahd I.
Unfollow Mohammed Fahd I.
Share Review
Report Review

Quick and great response
April 23, 2025

I'm very happy about quick respone and immidiate action taken on my issue by freelancer support Selma. T

Date of experience: April 13, 2025
Bangladesh
1 review
0 helpful votes
Follow Farzana F.
Unfollow Farzana F.
Share Review
Report Review

I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!

Date of experience: April 13, 2025