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FreelancerReviews 19,849

4.8

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,150
value
1,001
shipping
678
returns
767
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Tiyas B.
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Clear 'n informative
May 6, 2025

Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good
Im with magenta. All smooth 'n good

Date of experience: April 27, 2025
Viet Nam
1 review
0 helpful votes
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I contacted support regarding a restriction on my account and a penalty related to a project. I was very worried, but the support team, especially Heidi, listened carefully, explained the situation clearly, and helped me understand the next steps. I appreciate their patience and professionalism during this stressful experience. Thank you so much, Heidi, for your kind and professional support. You were very patient and helpful

Date of experience: April 26, 2025
Turkiye
1 review
0 helpful votes
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Award problem
May 5, 2025

I got some problem with awarding my project. I had some questions. I shared some documents and the supporter was very helpful

Date of experience: April 25, 2025
France
1 review
0 helpful votes
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Very helpful!
May 5, 2025

I wanted to take back my deposit for a contest that has not met my requirements and the freelancer support (Magenta. S) was very helpful and has immediately understand my situation!

Date of experience: April 25, 2025
India
1 review
0 helpful votes
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Heidi really looked into it and explained me clearly. The experience was smooth. She could really train people in customer service. Thank you Heidi.

Date of experience: April 25, 2025
Bangladesh
1 review
0 helpful votes
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Nice Experience
May 4, 2025

I would rate my experience with Freelancer customer support as 10. The team is generally helpful/responsive, though [mention any specific challenges or positives].

Date of experience: April 25, 2025
Pakistan
1 review
0 helpful votes
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It was a great experience
May 4, 2025

Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.

Date of experience: April 25, 2025
Egypt
1 review
0 helpful votes
Follow Reham F.
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Selma T in the supporting center was so professional and helpful, I'm grateful for the service provided

Date of experience: April 25, 2025
Pakistan
1 review
0 helpful votes
Follow Pawan K.
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I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!

Date of experience: April 24, 2025
Australia
1 review
0 helpful votes
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Customer help and support
May 3, 2025

Greatly thanks Hope D 's assistance today as I no longer require my contest. Patiently and professionally explain the options for me so I can resolve my issue.

Date of experience: April 24, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer support agent Olivia helped me a lot to solve my withdrawal problems. Freelancer support agents are very helpful and friendly.

Date of experience: April 23, 2025

Good support
January 1, 2025
Previous review

Magenta S. Provided very good support and tried to solve my issues with great care

Date of experience: December 22, 2024
Italy
1 review
0 helpful votes
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Excellent Support & Helpful Advice
April 30, 2025

Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!

Date of experience: April 20, 2025
South Africa
1 review
0 helpful votes
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Great support
April 29, 2025

Helped with moderate time and was very helpful. I got help with all my queries. And now my account is operating as I needed it to.

Date of experience: April 20, 2025
Egypt
1 review
0 helpful votes
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I had a verified account on Freelancer. Com with a paid premium membership and available balance. Out of nowhere, my account was suddenly closed without any prior notice, warning, or clear explanation. I received only a vague message claiming I violated their terms, but they never gave me any details or proof. I contacted their support multiple times and submitted a ticket (ID: *******), but I was completely ignored. I lost access to both my membership benefits and my remaining funds. This is completely unfair, especially for a platform that deals with people's money and livelihoods. I have reported this issue to the Internet Crime Complaint Center (IC3. Gov) and will continue to raise awareness so others don't face the same issue. Freelancer. Com needs to:
- Provide users with transparent reasons when taking such actions
- Offer a proper appeal process
- Respond to support requests
- Refund money when services are not delivered

Date of experience: March 30, 2025
Pakistan
1 review
0 helpful votes
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Catalina was extremely helpful and friendly. She guided me perfectly and made the entire process very easy and smooth

Date of experience: April 19, 2025
India
1 review
0 helpful votes
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Negative Balance Issues
April 29, 2025

Heidi was very simple clear explain. Very immediate reply. Clear my all doubts issues base. She was cleared my all doubts.

Date of experience: April 19, 2025
Oman
1 review
0 helpful votes
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Thank you for your support!
April 29, 2025

The support was direct and helpful. Heidi, gave me an exact date on which I would receive my refund. Thank you so much for your patience and guidance.

Date of experience: April 19, 2025
Bangladesh
1 review
0 helpful votes
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Quick response
April 27, 2025

I really like this service freelancer. Com. I got a quick solution for got problem. The support is very helpful and kind. I really enjoy communicating with them. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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Excellent service
April 27, 2025

Good treatment, explanation of all details. I did not encounter any problems or obstacles. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
Follow Basma d.
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I would like to thank you, Xavier. Really, the support is excellent. You are all truly good, and I am honored to work here on the platform because the support is very outstanding and they do their job perfectly.

Date of experience: April 18, 2025