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FreelancerReviews 19,901

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Support
May 12, 2025

Magenta was really quick in resolving the issue. Really happy with the support provided thank you :)

Date of experience: May 3, 2025
PS
1 review
0 helpful votes
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Join to PFP Program
May 11, 2025

The best staff, best employee (JonnyPFP), helpful, patient and professional. Thank you a lot.
I hope I live up to your expectations.

Date of experience: May 2, 2025
Pakistan
1 review
0 helpful votes
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Feedback for Leopold
May 11, 2025

I had a great experience chatting with Leopold today. He was clear, patient, and very helpful in resolving my concern. I truly appreciate the support and professionalism he showed throughout the session. Thank you again, Leopold!

Date of experience: May 2, 2025
Bangladesh
1 review
0 helpful votes
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It was good
May 11, 2025

Thanks for the support. It was a great experiance with freelancer.com support team. I am very happy with their response. I am hopeful that in future they help me like this time. Thanks for everything

Date of experience: May 2, 2025
Egypt
1 review
0 helpful votes
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Helpful guidance
May 11, 2025

I received prompt and helpful assistance from agent Hope regarding my Withdrawal Request. She was clear, concise, and resolved my issue quickly. Her professionalism and efficiency made the process stress-free and smooth. Great support experience overall.

Date of experience: May 2, 2025
VE
1 review
0 helpful votes
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Freelancer.com contest
May 11, 2025

I used again chat help for an agent in this case his name was Xavier B. I was worried about a contest by freelancer.com he helped me very well and clarified my doubts thank you.

Date of experience: May 7, 2025
India
1 review
0 helpful votes
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I have not contact in outside work and Why are you again talk with team and return me not reply me after I will legal action for freelancer

Date of experience: May 1, 2025
France
1 review
0 helpful votes
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I was promised a full refund by a freelancer in exchange for a 5-star review — a clear violation of platform rules.
I refused to fake a review and opened a dispute through Freelancer's system. The result?
Even though the freelancer failed to deliver the promised work — which was obsolete, useless, and delivered months late — I never recovered the full amount I paid.
I lost 750€ and more than 2 months of my time. To make it worse, Freelancer.com won't even let me leave a public review to warn other clients.
The funds were released before the work began, yes — but what's the point of using a "secure platform" if it doesn't protect you when there's clear abuse? The platform did nothing to correct this serious misconduct.
I trusted their system to protect me as a client. It failed completely. Avoid Freelancer.com at all costs — especially if you're a serious client expecting professionalism and accountability.

Date of experience: March 6, 2025
Bangladesh
1 review
0 helpful votes
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Hope D. Is a great guy.
May 10, 2025

Hope D. Helps me to resolve my problem soon. I appreciate your working, dear. Thanks for your help, Hope!

Date of experience: May 1, 2025
India
1 review
0 helpful votes
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I am looking for membership assistance and Andrei M understand my issue quickly and given the solution

Date of experience: May 1, 2025
Spain
1 review
0 helpful votes
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Great service from Xavier B
May 10, 2025

Xavier B gave great support on a delicate matter. Quick and fast he answered my questions and reassured me on how to progess

Date of experience: April 30, 2025
Italy
1 review
0 helpful votes
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Excelent freelancer support
May 10, 2025

Had a problem with deleting my account. Xavier helped me settle an issue. Very helpful and efficient. Thanks!

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
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Great Experience
May 9, 2025

I'm so excited to have received an invitation to the Preferred Freelancer Program! I appreciate the detailed explanation about the program, and I'm truly grateful for the opportunity. It's an honor to be part of this, and I'm looking forward to more exciting opportunities ahead. Thank you again for this incredible chance!

Date of experience: April 29, 2025
Philippines
1 review
0 helpful votes
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Good support
May 9, 2025

I am extremely satisfied with the service provided. They resolved all issues promptly and efficiently, ensuring everything was taken care of as soon as possible. Their responsiveness and problem-solving skills are outstanding. Highly recommended!

Date of experience: April 30, 2025
Oman
1 review
0 helpful votes
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Good feeling
May 9, 2025

Xavier is a professional and fast supporter. This guide, with his mastery and quick, professional guidance, makes the audience feel calm and secure.

Date of experience: April 30, 2025
Lithuania
1 review
0 helpful votes
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Reactivaiton of lost account
May 7, 2025

Team helped to quickly reactivate my verified by freelancer account. I was kind of lost for a week after deactivation of my freelancer account by accident. I opened another account and reached the team to activate my actual account. Hurray! Team has reactivated my account in a less time. Kudos to the team. Great day all

Date of experience: April 28, 2025
India
1 review
0 helpful votes
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Selma you're awesome
May 7, 2025

So basically I was not able to sleep from last few days because I was scammed in freelancer but today Selma T assisted me and she helped me and in reversing the transaction now I'll get my money back thank you Selma T I love you you're amazing thank you so much

Date of experience: April 28, 2025
Philippines
1 review
0 helpful votes
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Jonny provided an efficient and authentic service.
May 8, 2025
Updated review

He helped me out with my rising star badge by asking the correct questions–something that is rare and I really appreciate that. The processing was efficient enough and he shared relevant information. 11/10!

Products used:

Support Service

Date of experience: April 28, 2025

Angie M. Shared precise answers promptly
March 13, 2025
Previous review

Thank you for your assistance, Angie. Please keep up the good work!

Date of experience: March 2, 2025
Egypt
1 review
0 helpful votes
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"Selma helped me greatly in understanding the issue. She took the initiative to send an email to the client on my behalf and was very understanding throughout the process.

Date of experience: April 27, 2025
PS
1 review
0 helpful votes
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Heidi was such a kind soul to talk to, patient, understanding, and incredibly helpful. She guided me through everything I needed with genuine care, making the whole process smooth and stress-free. I truly appreciate her support and would absolutely recommend working with her.

Date of experience: April 27, 2025