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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,115
value
970
shipping
659
returns
745
quality
976
This company responds to reviews on average within 1 day
How would you rate Freelancer?
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Nigeria
1 review
0 helpful votes
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Freelancer Review
February 14, 2025

My experience with the agent Jonny was concise and informative.

Date of experience: February 4, 2025
Canada
1 review
0 helpful votes
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Issue withdrawing my funds
February 14, 2025

Fast and good service! I wanna work on freelancer continuously.

Date of experience: February 4, 2025
Pakistan
1 review
0 helpful votes
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Love it
February 7, 2025

It was a great experience as always. The Freelancer support is always helpful.

Date of experience: January 28, 2025
Romania
1 review
0 helpful votes
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For Criselda
January 26, 2025

She was nice and helpful, made me understand better about project fees and how it works

Date of experience: January 16, 2025
India
1 review
0 helpful votes
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Great support
February 9, 2025

Xavier is a good. They helped me very politely. The chat service is good

Date of experience: January 30, 2025
Pakistan
1 review
0 helpful votes
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Review for Criselda R [ freelancer support desk]
December 15, 2024

I got very good support from Criselda R. She is very understanding Lady. Hope the matter resolve soon about 2 mention projects

Regards
Farhan
FastfiveDesigners

Date of experience: December 5, 2024
Algeria
1 review
0 helpful votes
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I had a great experience with freelancer staff
December 21, 2024

I had a great experience with freelancer staff, his name is Russell V, he was very professional and clear in the information he gave me.

Date of experience: December 11, 2024
India
1 review
0 helpful votes
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Professional and very helpful
November 13, 2024

Angie not only solved my problem but also ensured further immediate actions towards which was beyond expectation. Thank you Angie, you've been extremely helpful and I really appreciate you for the help.

Date of experience: November 3, 2024
India
1 review
0 helpful votes
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Good support service
February 9, 2025

Good support service. Provided instant solution. Thank you

Date of experience: January 30, 2025
Nigeria
1 review
0 helpful votes
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Criselda
February 9, 2025

Had issues with log fining in and also my Membership cancellation, she was very helpful

Date of experience: January 30, 2025
Turkey
1 review
0 helpful votes
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Verified badge Interview
February 9, 2025

Russell V. was very helpful and easy to communicate with during the interview

Date of experience: January 30, 2025
India
1 review
0 helpful votes
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Interview for Verified Freelancer
January 13, 2025

As part of becoming a "Verified Freelancer," I have received a "Video" interview call from RUSSELL.V.
It is a nice interaction.

Date of experience: January 3, 2025
Kenya
1 review
0 helpful votes
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Best ever
February 7, 2025

I needed to have my card authentication money back and they have proved to be helpful to me

Date of experience: January 28, 2025
Australia
1 review
0 helpful votes
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Onboarding with Jonny
February 8, 2025

Efficient and straightforward. Jonny was most helpful.

Date of experience: January 29, 2025
Kenya
1 review
0 helpful votes
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Request to delete my duplicate account
February 3, 2025
Updated review

The request was promptly and adequately attended to. Thanks to one Angie M.

Date of experience: January 24, 2025

Trouble editing my accounts details
January 24, 2025
Previous review

The first hand experience I had with Criselda was friendly, cordial and really helpful. She made my journey through the conversation meaningful and very helpful. I learned things I did not know and that was both exiting and encouraging.

Date of experience: January 13, 2025
Japan
1 review
0 helpful votes
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Lateness without apology
December 9, 2024

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: November 29, 2024
Brazil
1 review
0 helpful votes
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Excellent customer support
February 7, 2025

I talked to Reuben G. He answered my question. It was a really excellent customer support.

Date of experience: January 28, 2025
Morocco
1 review
0 helpful votes
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Fast and clear
February 7, 2025

His answers were fast and clear, also give me clue to resolve my problem.

Date of experience: January 28, 2025
Australia
1 review
0 helpful votes
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Good experience with Jonny
February 7, 2025

Really good experience with Jonny for Preferred Freelancer Program.
Thanks a lot!

Date of experience: January 28, 2025
Jordan
1 review
0 helpful votes
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Great website
February 7, 2025

Great support team!
Also I want to thank Andrei for being patience with me

Date of experience: January 28, 2025