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FreelancerReviews 19,825

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,005
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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I had a verified account on Freelancer. Com with a paid premium membership and available balance. Out of nowhere, my account was suddenly closed without any prior notice, warning, or clear explanation. I received only a vague message claiming I violated their terms, but they never gave me any details or proof. I contacted their support multiple times and submitted a ticket (ID: *******), but I was completely ignored. I lost access to both my membership benefits and my remaining funds. This is completely unfair, especially for a platform that deals with people's money and livelihoods. I have reported this issue to the Internet Crime Complaint Center (IC3. Gov) and will continue to raise awareness so others don't face the same issue. Freelancer. Com needs to:
- Provide users with transparent reasons when taking such actions
- Offer a proper appeal process
- Respond to support requests
- Refund money when services are not delivered

Date of experience: March 30, 2025
Pakistan
1 review
0 helpful votes
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Catalina was extremely helpful and friendly. She guided me perfectly and made the entire process very easy and smooth

Date of experience: April 19, 2025
India
1 review
0 helpful votes
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Negative Balance Issues
April 29, 2025

Heidi was very simple clear explain. Very immediate reply. Clear my all doubts issues base. She was cleared my all doubts.

Date of experience: April 19, 2025
Oman
1 review
0 helpful votes
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Thank you for your support!
April 29, 2025

The support was direct and helpful. Heidi, gave me an exact date on which I would receive my refund. Thank you so much for your patience and guidance.

Date of experience: April 19, 2025
Bangladesh
1 review
0 helpful votes
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Quick response
April 27, 2025

I really like this service freelancer. Com. I got a quick solution for got problem. The support is very helpful and kind. I really enjoy communicating with them. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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Excellent service
April 27, 2025

Good treatment, explanation of all details. I did not encounter any problems or obstacles. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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I would like to thank you, Xavier. Really, the support is excellent. You are all truly good, and I am honored to work here on the platform because the support is very outstanding and they do their job perfectly.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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I had a great experience with the onboarding process for the Preferred Freelancer Program. It was clear, fast, and educational in specific areas. Thanks to Jonny, who helped a lot throughout this process.

Date of experience: April 17, 2025
India
1 review
0 helpful votes
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My Experience With Hope
April 26, 2025

I just wanted to say a big thank you to Hope for the quick and considerate support. She was incredibly helpful, understanding, and resolved my issue without any hassle. It's great to see such professionalism and kindness — really made my experience smooth. Hope truly lives up to her name!

Date of experience: April 17, 2025
Pakistan
1 review
0 helpful votes
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Amazing work
April 26, 2025

He communicated effectively and solved the problem i had an issue with the membership and he explained in such a way that was helpful

Date of experience: April 17, 2025
BO
1 review
0 helpful votes
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Still waiting for solution
April 26, 2025

I have an issue and customer service would send my request to the proper area so I must wait to know if my issue was resolved or not.

Date of experience: April 16, 2025
India
1 review
0 helpful votes
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I had a great experience during my interview with Jonny. He was kind, polite, and created a comfortable environment that made the conversation flow naturally. The interview was straightforward and well-structured. What stood out the most was the valuable guidance and knowledge he shared. Truly appreciate the time and effort he put into the process.

Date of experience: April 16, 2025
India
1 review
0 helpful votes
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The quick responder
April 25, 2025

Olivia did the best job, she understand what to do in just one message. She confirmed it and fix it in no time.

Date of experience: April 16, 2025
Pakistan
1 review
0 helpful votes
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Good service
April 25, 2025

It was good experience talking to Olivia. She understood my concern and provided me proper explanation.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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Olivia was so much help! Very nice
April 25, 2025

Needed to change review due to my error and Olivia assisted me. She was efficient and timely. Solved issue very quickly.

Date of experience: April 15, 2025
Bangladesh
1 review
0 helpful votes
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KYC Chatting
April 25, 2025

Excellent and its helpful. I appreciate your assustance. I'm honest & carefull. I am an experienced graphic designer. I deeply understand different types of graphic design works. Thanks.

Date of experience: April 15, 2025
Mexico
1 review
0 helpful votes
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Help with call features
April 25, 2025

Margaux S was really helpfull while experiencing some problems while calling a client, this means a lot because for me to give my clients the most convenient experience is really important
Thanks

Date of experience: April 15, 2025
India
1 review
0 helpful votes
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Great Support
April 25, 2025

Thanks Margaux for your support. It helped me a lot. You are very quick in providing solution. Thanks once again.

Date of experience: April 15, 2025
Egypt
1 review
0 helpful votes
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I'm writing this to warn every freelancer out there: DO NOT trust Freelancer. Com with your time or money. I worked for days on a Python script optimization task, delivered the full work, and the client released the milestone. I was paid and everything was completed professionally. Three months later, I randomly checked my balance and found £200 was reversed from my account — with no notification, no warning, and no chance to dispute it. When I contacted support, they told me the client's account was closed due to a violation, and so the funds were returned to the client! Let that sink in: They took back money I RIGHTFULLY earned and returned it to a banned user. They charged me platform fees, took their cut, and then washed their hands. Their "compensation"? Refund my fees and give me a useless 1-month Plus membership. Nothing close to the value of the work I lost. Freelancer. Com claims to protect freelancers, but in reality: You can lose your money MONTHS after completing work. They offer zero protection when a scammer gets banned. They punish the honest freelancer instead of taking responsibility. This is theft, plain and simple. If their system allowed a scammer to pay, get the work, and vanish — why am I being punished for their failure? Why are you hosting projects with unverified, unsafe clients and letting honest workers suffer the consequences? Freelancers: STAY AWAY from Freelancer. Com. You are not safe here. Your hard work can be stolen, and they'll simply shrug and tell you it's "out of their control."
Clients: If you value skilled freelancers, go somewhere that protects them. If you're thinking of signing up, think again.

Date of experience: March 31, 2025
Israel
1 review
0 helpful votes
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Helpful information
April 25, 2025

I like the way the support's agents explain the situation and the short time they respond. Quick and understandable.

Date of experience: April 15, 2025