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FreelancerReviews 19,836

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,149
value
1,000
shipping
677
returns
766
quality
1,004
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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It was a great experience
May 4, 2025

Jonny was very helpful and It was a great experience talking with him. I was just promoted to be a Rising Star and am excited to see how things will go.

Date of experience: April 25, 2025
Egypt
1 review
0 helpful votes
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Selma T in the supporting center was so professional and helpful, I'm grateful for the service provided

Date of experience: April 25, 2025
Pakistan
1 review
0 helpful votes
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I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!

Date of experience: April 24, 2025
Australia
1 review
0 helpful votes
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Customer help and support
May 3, 2025

Greatly thanks Hope D 's assistance today as I no longer require my contest. Patiently and professionally explain the options for me so I can resolve my issue.

Date of experience: April 24, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer support agent Olivia helped me a lot to solve my withdrawal problems. Freelancer support agents are very helpful and friendly.

Date of experience: April 23, 2025

Good support
January 1, 2025
Previous review

Magenta S. Provided very good support and tried to solve my issues with great care

Date of experience: December 22, 2024
Italy
1 review
0 helpful votes
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Excellent Support & Helpful Advice
April 30, 2025

Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!

Date of experience: April 20, 2025
South Africa
1 review
0 helpful votes
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Great support
April 29, 2025

Helped with moderate time and was very helpful. I got help with all my queries. And now my account is operating as I needed it to.

Date of experience: April 20, 2025
Egypt
1 review
0 helpful votes
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I had a verified account on Freelancer. Com with a paid premium membership and available balance. Out of nowhere, my account was suddenly closed without any prior notice, warning, or clear explanation. I received only a vague message claiming I violated their terms, but they never gave me any details or proof. I contacted their support multiple times and submitted a ticket (ID: *******), but I was completely ignored. I lost access to both my membership benefits and my remaining funds. This is completely unfair, especially for a platform that deals with people's money and livelihoods. I have reported this issue to the Internet Crime Complaint Center (IC3. Gov) and will continue to raise awareness so others don't face the same issue. Freelancer. Com needs to:
- Provide users with transparent reasons when taking such actions
- Offer a proper appeal process
- Respond to support requests
- Refund money when services are not delivered

Date of experience: March 30, 2025
Pakistan
1 review
0 helpful votes
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Catalina was extremely helpful and friendly. She guided me perfectly and made the entire process very easy and smooth

Date of experience: April 19, 2025
India
1 review
0 helpful votes
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Negative Balance Issues
April 29, 2025

Heidi was very simple clear explain. Very immediate reply. Clear my all doubts issues base. She was cleared my all doubts.

Date of experience: April 19, 2025
Oman
1 review
0 helpful votes
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Thank you for your support!
April 29, 2025

The support was direct and helpful. Heidi, gave me an exact date on which I would receive my refund. Thank you so much for your patience and guidance.

Date of experience: April 19, 2025
Bangladesh
1 review
0 helpful votes
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Quick response
April 27, 2025

I really like this service freelancer. Com. I got a quick solution for got problem. The support is very helpful and kind. I really enjoy communicating with them. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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Excellent service
April 27, 2025

Good treatment, explanation of all details. I did not encounter any problems or obstacles. Thank you.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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I would like to thank you, Xavier. Really, the support is excellent. You are all truly good, and I am honored to work here on the platform because the support is very outstanding and they do their job perfectly.

Date of experience: April 18, 2025
Egypt
1 review
0 helpful votes
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I had a great experience with the onboarding process for the Preferred Freelancer Program. It was clear, fast, and educational in specific areas. Thanks to Jonny, who helped a lot throughout this process.

Date of experience: April 17, 2025
India
1 review
0 helpful votes
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My Experience With Hope
April 26, 2025

I just wanted to say a big thank you to Hope for the quick and considerate support. She was incredibly helpful, understanding, and resolved my issue without any hassle. It's great to see such professionalism and kindness — really made my experience smooth. Hope truly lives up to her name!

Date of experience: April 17, 2025
Pakistan
1 review
0 helpful votes
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Amazing work
April 26, 2025

He communicated effectively and solved the problem i had an issue with the membership and he explained in such a way that was helpful

Date of experience: April 17, 2025
BO
1 review
0 helpful votes
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Still waiting for solution
April 26, 2025

I have an issue and customer service would send my request to the proper area so I must wait to know if my issue was resolved or not.

Date of experience: April 16, 2025
India
1 review
0 helpful votes
Follow Ritesh S.
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I had a great experience during my interview with Jonny. He was kind, polite, and created a comfortable environment that made the conversation flow naturally. The interview was straightforward and well-structured. What stood out the most was the valuable guidance and knowledge he shared. Truly appreciate the time and effort he put into the process.

Date of experience: April 16, 2025
India
1 review
0 helpful votes
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The quick responder
April 25, 2025

Olivia did the best job, she understand what to do in just one message. She confirmed it and fix it in no time.

Date of experience: April 16, 2025