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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue
Wow cool '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
You were so helpful, you helped me with a lot of links, thank you so much for this great service, she has explained to me everything step by step until we reach the goal.
It's my first time using freelancer and I put out a contest however I wasn't receiving anything original, most ideas were generated from chatgpt and the freelancers didn't only completed one element of the task. I messaged freelancer and Hope was amazing, she offered how Freelancer could support me and gave me suggestions. If in doubt always good to speak to someone, and always read what the clauses are before launching the project or contest.
Reported a project that didn't look right. A person replied immediately, took the matter seriously, referred it to the relevant team for further investigation and communicated politely and effectively with me.
I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.
I requested to buy a membership. Her behavior was amazing. Her name is Pearl V. I want to come back to her if I have any problems. Her service was great. I love it.
I asked her my problem and without long waiting,(I also liked the how quick to connect to service center while I expect long waiting) I got the soultion soon. He consdiered my caring emotion and professionally dealt my problem
Je déconseille très fortement ce freelancer. J'ai payé trois phases pour la création d'un site web professionnel, et à l'arrivée, j'ai reçu un site inutilisable, totalement bâclé et incohérent, qui ne respecte ni mes consignes ni les standards de base. Les deux premières phases semblaient à peu près correctes, mais à la dernière, tout est parti en vrille:
Le site livré n'a plus rien à voir avec ce qui avait été convenu. Le tableau de bord a disparu. Les couleurs choisies ensemble ont été changées. Aucune des vidéos, images, PDF, textes que j'ai fournis n'a été intégré. Il a mis sa propre vidéo, en anglais (!), à la place de la mienne (alors que le site devait être en français). Il y a des textes absurdes et des images déplacées (ex.: une sirène nue pour illustrer l'alphabet arabe!). Des témoignages fictifs ont été ajoutés sans mon accord. Des liens sont morts, y compris vers mes réseaux sociaux. Mon email professionnel n'a pas été intégré, alors que j'ai donné toutes les infos. Mais le pire, c'est que ce n'est même pas lui qui fait le travail: il sous-traite à une autre personne sans le dire au client. Et ce sous-traitant m'a contactée personnellement pour me dire qu'il n'avait pas été payé par le freelancer… C'est pourquoi il a délibérément saboté le site, en me disant texto que « ce n'était plus son problème ». Résultat: j'ai perdu du temps, de l'argent et beaucoup d'énergie pour un site qui ne peut absolument pas être mis en ligne en l'état. Ce freelancer ne travaille pas lui-même, n'assume rien, et met en danger votre projet avec des pratiques douteuses.
Je vous recommande vivement de l'éviter si vous ne voulez pas être pris au piège comme moi.
I described my issue to Magenta & he was very genuine towards resolving the issue, thanks man. The way he guided me & told suggestions he was very experienced...
Xavier's positive attitude and dedication are a great asset. He's eager to contribute, lifting the team's energy and consistently doing a fantastic job. With a focus on friendly customer support, he'll continue to grow.
After many years of using Freelancer.com, I've found it to be a valuable marketplace for connecting with clients across diverse industries. The platform offers a straightforward bidding system that allows for clear communication of project requirements and expectations. What sets Freelancer.com apart is its robust payment protection system, which provides security for both clients and freelancers
The collaboration of Lyndon S. Was clean and great.
Fast response and kind support. Excellent!
Recommend!
Xavier B. Offered extremely efficient and professional assistance. He promptly solved my credit card verification problem, ensuring everything went smoothly. His service was outstanding—friendly, knowledgeable, and dedicated. Thanks to him, the issue was resolved quickly. Highly appreciate his help!
I had a billing issue regarding my membership on Freelancer.com, and Xavier B. From the support team handled it with great professionalism and care. Even though the membership fee was non-refundable as per policy, he helped me by processing a courtesy cancellation refund. He also clearly explained how the refund process works through the bank. I really appreciate his quick responses, clear communication, and supportive attitude. Thank you, Xavier!
Organised and efficient chat with Mary regarding onboarding an FL programme. Interview started on time and was very helpful and informative.
A very informative and clear interview with Russell V. I got answers to all my questions, and also, I had the opportunity to showcase my previous work.
One of the best support in the world. Quick response and explained my query very well and resolved the issue within few minutes.
It was clear fast and highly pleasant and looking forward to keep this trust he has bestowed upon us as good as it should
Jonny T. Thank The Preferred Freelancer Program on Freelancer.com offers exceptional support and project opportunities for top-rated professionals. As a member, I've received priority access to high-value projects and personalized support from dedicated project recruiters. The platform ensures that only verified clients and serious jobs are matched with Preferred Freelancers, reducing time wasted on low-quality leads. The recruiters are proactive, often recommending my profile to clients and helping clarify project scopes before bidding. This boosts both trust and conversion rates. Communication is swift, and any issues are resolved promptly by the support team. Overall, the program has helped elevate my freelancing career by connecting me with premium clients and offering a higher level of visibility and credibility. I highly recommend it to experienced freelancers aiming to scale their business and build a reliable client base. The support and opportunities it provides are unmatched compared to standard freelancer access.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nacira, thank you for your feedback.
We appreciate you bringing this to our attention.
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Freelancer.com Support Team