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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Australia
1 review
0 helpful votes
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Great Customer Service
May 7, 2024

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Date of experience: April 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent communication
October 5, 2024

Excellent communication with freelancer we had a clear and understandable communication

Date of experience: September 25, 2024
GB
1 review
0 helpful votes
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Excellent customer srevice
August 15, 2024

I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast

Date of experience: August 5, 2024
Pakistan
1 review
0 helpful votes
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Support me to authentication my credit card
August 22, 2024

Mam Darra.R help me to complete my procedure.thanks alot her.she is very calm and answer each question rightly that clear everything.

Date of experience: August 12, 2024
Indonesia
1 review
0 helpful votes
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Excellent Customer service
July 16, 2024

I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.

Date of experience: July 6, 2024
India
1 review
0 helpful votes
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Quick response for verification process
July 14, 2024

It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.

Date of experience: July 3, 2024
Brazil
1 review
0 helpful votes
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Incredible
July 30, 2024

The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts

Date of experience: July 20, 2024
Pakistan
1 review
0 helpful votes
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My interview experience with Freelancer Verified was exceptional. The interviewer was incredibly skilled, making the entire process very smooth and efficient. From start to finish, I felt at ease and appreciated the professionalism exhibited. Highly recommended for anyone seeking a seamless interview process!

Date of experience: May 3, 2024
Italy
1 review
0 helpful votes
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Magenta S
October 5, 2024

She was competent, polite and fast, I appreciate the help.

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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Expert account unlocking
July 22, 2024

This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.

Date of experience: July 12, 2024
Egypt
1 review
0 helpful votes
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Review not visible on my profile
August 11, 2024

I have been assigned to Magenta S and she was really helpful and fast she helped me and the review now is visible and all great

Date of experience: August 1, 2024
Bangladesh
1 review
2 helpful votes
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I've win a guaranteed logo design contest of $1500 and I've done the project handover 2 months before. Buyer has paid to freelancer.com successfully but they haven't pay me. The buyer already using my logo in his business website and social media. I've contact with support team, they said they can't help about this. I feel depressed about this happen beacuse it's took 1 month to complete the work including logo, brand identity, brand guideline, social media kit etc.

Be careful all the freelancer & buyer, don't use this unsecured site. Use Fiverr, Upwork or any other trusted site.

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Date of experience: November 27, 2021
Canada
1 review
0 helpful votes
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I was a Karen, and you helped anyways
June 5, 2024

My firat experience with your customer service was... embarrassing to say the least. The agent I was speaking with was beyond polite, friendly, professional and attempting to be helpful, explaining everything thoroughly and trying to do as I was asking. However my crappy attitude wouldn't allow her to do her job. Even still, she made sure to reach out after I ended our chat very rudely and let me know she was still going to fix the issue. I'm genuinely not sure I would have done the same. It would have "slipped my mind" I'm sure.
So, thank you. Thank you for being the better human when I could not. Thank you for providing customer service to people like me all day long and doing it with a smile. I could never, and I can only apologize for my attitude making your job harder. My problem of course has been solved, and would have been done much faster if I'd shut up for five seconds!

Date of experience: May 26, 2024
Bangladesh
1 review
0 helpful votes
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Great Help As Always
June 14, 2024

Support never disappointed me when I asked for it. They helped me with my request and show the process with links and everything. Criselda was the person provided me support this time. She was very helpful.

Date of experience: June 4, 2024
Bangladesh
1 review
0 helpful votes
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Great Job done by Jonny!
September 26, 2024

In a short time, Jonny did the work & he was greatly responsive Thanks for the help!

Date of experience: September 16, 2024
Turkey
1 review
0 helpful votes
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Jonny's support for RSP
August 29, 2024

Jonny was very helpful and answered my questions regarding my participation in the rising star program. Thank you for all of this.

Date of experience: August 19, 2024
Pakistan
1 review
0 helpful votes
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Withdraw issue solved
October 4, 2024

I am completely satisfied with the help provided by staff. Thank you.

Date of experience: September 24, 2024
Portugal
1 review
0 helpful votes
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Very helful.
October 4, 2024

Great experience. Understood my issue and provided a solution immediately.

Date of experience: September 24, 2024
Kenya
1 review
0 helpful votes
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KYC SUPPORT
October 4, 2024

Was seamless and well communicated throughout the process

Date of experience: September 24, 2024
Japan
1 review
0 helpful votes
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Thank you for your kind attention.
October 4, 2024

I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.

Date of experience: September 24, 2024