Freelancer has a rating of 4.7 stars from 19,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!
Excellent communication with freelancer we had a clear and understandable communication
I had an issue with one of my projects and Darra was quick to help me fix the issue, so was very understanding and everything was finished fast
Mam Darra.R help me to complete my procedure.thanks alot her.she is very calm and answer each question rightly that clear everything.
I am so impressed with the response and assistance I received from Nicola. My refund issue was resolved promptly and the professional approach used by Nicola was matchless and second to none.
It was a nice experience talking with JethroVerified to reinstantiate the verification badge for my profile. He was quick and responsive. I'm hoping it will be applied soon.
The world needs better people like Xavier, it was very fast and attentive, helped me and cleared all my doubts
My interview experience with Freelancer Verified was exceptional. The interviewer was incredibly skilled, making the entire process very smooth and efficient. From start to finish, I felt at ease and appreciated the professionalism exhibited. Highly recommended for anyone seeking a seamless interview process!
She was competent, polite and fast, I appreciate the help.
This was pretty simple. My account was locked as I hadn't logged in for years. I was able to access my original account with no hassle. Thanks for taking care of this quickly.
I have been assigned to Magenta S and she was really helpful and fast she helped me and the review now is visible and all great
I've win a guaranteed logo design contest of $1500 and I've done the project handover 2 months before. Buyer has paid to freelancer.com successfully but they haven't pay me. The buyer already using my logo in his business website and social media. I've contact with support team, they said they can't help about this. I feel depressed about this happen beacuse it's took 1 month to complete the work including logo, brand identity, brand guideline, social media kit etc.
Be careful all the freelancer & buyer, don't use this unsecured site. Use Fiverr, Upwork or any other trusted site.
My firat experience with your customer service was... embarrassing to say the least. The agent I was speaking with was beyond polite, friendly, professional and attempting to be helpful, explaining everything thoroughly and trying to do as I was asking. However my crappy attitude wouldn't allow her to do her job. Even still, she made sure to reach out after I ended our chat very rudely and let me know she was still going to fix the issue. I'm genuinely not sure I would have done the same. It would have "slipped my mind" I'm sure.
So, thank you. Thank you for being the better human when I could not. Thank you for providing customer service to people like me all day long and doing it with a smile. I could never, and I can only apologize for my attitude making your job harder. My problem of course has been solved, and would have been done much faster if I'd shut up for five seconds!
Support never disappointed me when I asked for it. They helped me with my request and show the process with links and everything. Criselda was the person provided me support this time. She was very helpful.
In a short time, Jonny did the work & he was greatly responsive Thanks for the help!
Jonny was very helpful and answered my questions regarding my participation in the rising star program. Thank you for all of this.
I am completely satisfied with the help provided by staff. Thank you.
Great experience. Understood my issue and provided a solution immediately.
Was seamless and well communicated throughout the process
I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.