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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Japan
1 review
0 helpful votes
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Thank you for your kind attention.
October 4, 2024

I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.

Date of experience: September 24, 2024
Singapore
1 review
0 helpful votes
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Great interaction
June 2, 2024

Had a great interaction with Russell V. during the verification call. Russell appeared to be well versed in the subject and had very good questions to ask. Also explained the benefits of the verified program well.

Date of experience: May 23, 2024
Romania
1 review
0 helpful votes
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SLA Review
July 20, 2024

Very nice onboarding experience. The Recruiter Jonny pointed out all the critical and hot spots of the program and clearly explained what to be careful to keep included in the program.

Date of experience: July 10, 2024
Oman
1 review
0 helpful votes
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Exceptional Service and Great Ambiance
May 13, 2024

I recently had an online interview, and it was a seamless and flexible experience. Despite some initial sound issues, the host, Russell V, was welcoming and patient, ensuring everything was resolved before we continued. Her professionalism and friendly demeanor put me at ease, allowing me to focus on our conversation. Throughout the interview, she remained focused on key topics while giving me ample time to speak and clarify my points. Her clear explanations and attention to detail made the entire process feel smooth and engaging. I appreciated her expertise, and the video and audio quality on the Freelancer platform were excellent. Overall, it was a fantastic experience that exceeded my expectations.

Date of experience: May 3, 2024
Egypt
1 review
0 helpful votes
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As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business

Date of experience: April 17, 2024
India
1 review
0 helpful votes
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Criselda Good Peron
May 29, 2024

This support team member interacted with me nicely and looked after my every problem with care. Really need such people to manage the freelancer team.
If such people like are attached to the freelancer team, our every problem can be solved quickly.

Thanks for ꜱ

Date of experience: May 19, 2024
Australia
1 review
0 helpful votes
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I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This Freelancer website has no protection in place for clients ripped off by Freelancers. You can't trust a system that doesn't protect their clients! You simply have no way of knowing whom to trust. The Freelancer Company ignored my pleas for a full refund of all fees paid to the Freelancer under Australian law for a service she never delivered. This site operates more like a scam company with no protection in place for people that do the honest thing.

Date of experience: April 4, 2024
Romania
1 review
0 helpful votes
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Onboarding process
July 21, 2024

Overall, the onboarding process was smooth and efficient. The instructions given by Jonny were clear, and I appreciated the clarity and simplicity of the steps.

Date of experience: July 10, 2024
Michigan
1 review
0 helpful votes
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5 stars
August 15, 2024

Criselda R was fast, and efficient. She got done what my last rep said they did but didn't really do. Thank you!

Date of experience: August 5, 2024
Belarus
1 review
0 helpful votes
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ID verification issues
May 23, 2024

Darra was very helpful and patient. Hopefully, the site issue is resolvable. They answered my questions and addressed all of my concerns related to the ID verification process in a kind and timely manner.

Date of experience: May 13, 2024
India
1 review
0 helpful votes
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Very quick / satisfying response
April 26, 2024

I had a guaranteed contest and not one of the entries qualified or came even close to what was required. The agent given my track record gave me a one time money back. Thank you, the support extended qualifies as support

Date of experience: April 16, 2024
Turkey
1 review
0 helpful votes
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Identity Verification
July 26, 2024

I had an interview with Russell V. from freelance.com.
She is so positive person, our interview just started on time and everything was smooth.

Date of experience: July 16, 2024
Pakistan
1 review
0 helpful votes
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Nice and meaningful Conversion.
June 23, 2024

I am really happy about your kind assistance. It was a time-saving conversation just because of agent understood my point based on my provided information.

Date of experience: June 13, 2024
Australia
1 review
0 helpful votes
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Pleasant communication
July 31, 2024

Jonny helped me join PFP, it was a very pleasant experience and I look forward to our further growth and cooperation. Thank you!

Date of experience: July 21, 2024
India
1 review
0 helpful votes
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Membership renewal help
September 28, 2024

Support me and clear my doubts.
Also let me know how to upgrade plan etc.Thanks

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Jonny
October 3, 2024

Brief, Quick and right to the point. That's how I like it

Date of experience: September 22, 2024
Pakistan
1 review
0 helpful votes
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Nice person
October 2, 2024

Resolved my issue and very humble person thank you

Date of experience: September 22, 2024
Philippines
1 review
0 helpful votes
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Cancelled withdrawal
September 30, 2024

I waited for too long to be cancelled. I badly need the money right now since i am sick

Date of experience: September 20, 2024
Nigeria
1 review
0 helpful votes
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Response was concise and on time. Kudos to the team for the live chat, it's a rare thing on other freelancing platforms.

Date of experience: August 24, 2024
Egypt
1 review
0 helpful votes
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A good person and very cooperative
September 9, 2024

He was very responsive, good communicator of information, very patient, a good person and very helpful.

Date of experience: August 30, 2024