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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,101
value
958
shipping
655
returns
741
quality
965
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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Mexico
1 review
0 helpful votes
Follow Manuel D.
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Totally Helpful
June 8, 2024

I had an inconvenience with my (Trial) membership plus because i couldn't cancel it before, so i ask for a refund in the Freelancer Support and thanks to Jhay R., I could solve my problem quick and easy.

Date of experience: May 29, 2024
Hong Kong
1 review
0 helpful votes
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I was having some difficulties and questions but Judith J on the customer services department has helped me resolve the problems quickly in a friendly manner. Honestly, I wish somebody from her dept would award her with a cake for the great service she is doing (/-)/

Date of experience: August 12, 2019
RU
1 review
3 helpful votes
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Previously, I have repeatedly paid for membership on the site, while when it came to withdrawing the earned funds, they demanded to pass verification, which I cannot pass because my documents are not in English. The site administration is too lazy to use google translator apparently. I highly do not recommend this project, moreover, I have previously heard negative reviews that people have problems with withdrawing funds, and the number of posted projects in the form of spam is quite a large number.

At the same time, he previously successfully passed verification personally in his native language in such companies as Microsoft, Google, UpWork. Therefore, there is clearly something wrong with this service, and they still associate themselves as a long-distance platform.

Date of experience: July 1, 2021
New Jersey
2 reviews
17 helpful votes
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Blatant thugs in an online age. I can't believe they can even exist like that? I mean outright rip offs. I got a fake client and he asked me to do a trial job. He forced me to do more work without payment otherwise he will cancel the project.

I cam to know that Freelancer but a transaction on my card that I added to receive payments. They post jobs, charge introduction money wow- for $2 job they charge minimum $6? Are they even real- and the owner of the site acts as visionary. When he is nothing but a cheap low life thug with no ethics even to cheat with respect.

Date of experience: May 2, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Atif. Please know that we are not affiliated with your employer as we serve as an online platform so that freelancers and employers could meet and negotiate about their tasks. We expect that users will be cautious in accepting projects. In line with this, I would still like to discuss this matter with you amicably. If you have time, kindly email me at savannahg@freelancer.com. Thank you and I will be waiting for your email.

India
1 review
8 helpful votes
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I have account on freelancer.com. I had completed some projects successfully there. But now I understand that they are not considering employee members.
In my case, they just took back the whole amount after the 2 weeks from the successful completion of the project. When I contacted customer support, they said that it was due to problem with employers payment.

If you are an employer, you can choose freelancer.com to cheat employees. It is a good choice for you.
If you are an employee, think twice before moving forward. Or, deliver products only after the fund-transfer from freelancer.com

Date of experience: September 29, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there New, Marcus of Freelancer.com here. Please send me an email with your username at marcusc@freelancer.com so I can investigate what has happened to your payments. Let me see what I can do for you to rectify this issue. I will be waiting for your email. Thank you.

India
1 review
0 helpful votes
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I appeared twice, on 2nd and again on 9th May, 2024 in interview with Mr Russel V regarding my verified Freelancer Card. He was very co-operative and gave me some tips which will help me to grow better in this platform. Overall the experience was very good.

Date of experience: May 9, 2024
New York
2 reviews
1 helpful vote
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Freelancer is asking for: 1) Government Issued Identification 2) Proof of Residential Address 3) Verification Code Confirmation - Provide a photo of you holding the verification code displayed below in one hand and your ID clearly visible in your other hand.

I have already concluded a 8 month project where the worker and Freelancer received money. Now to do another project they are asking for this info... super sketchy. I don't want to give them all my personal info. Looks like back to Fiverr.com it is!

Bye-bye Freelancer!

Date of experience: June 11, 2022
Zimbabwe
1 review
0 helpful votes
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Error Resolution
September 13, 2018

Sean R. From the freelancer.com support team was very quick to respond to my issue and it was revolved without delay. It's a pleasure getting help from their team no matter what the problem is, I hope they keep up this excellent customer service.

Date of experience: September 13, 2018
Singapore
1 review
6 helpful votes
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Do not deposit or wire funds with Freelancer. When projects are undelivered they do not care and do not respond to feedback. When you try to withdraw your remaining funds that is left unused (because project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using same account. They simply have no intention of paying your money back. It's a scam.

Date of experience: March 21, 2019
Pakistan
1 review
0 helpful votes
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Great Offer
July 28, 2024

Thanks for offering upgraded membership plan with same pricing.
It is great experience, quick response. Thanks again.

Date of experience: July 18, 2024
Peru
1 review
0 helpful votes
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Fast and cordial.
September 13, 2024

Darra was very kind and supportive, hope what she said will be accomplished (concerning a fund withdraw).

Date of experience: September 3, 2024
Australia
1 review
0 helpful votes
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Contest
April 26, 2024

Freelancer straight away assisted when I found that the chosen book cover was plagarised from another author. They went out of their way to remove the winner and extend the competition so we could get what we needed.

Date of experience: April 16, 2024
Malaysia
1 review
7 helpful votes
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I get support from customer service on profile issues and it's actually not a big deal for me, but maybe this becomes a serious topic if wrong over the actions. But thanks to the services of Miss / Madam Lauren, it was all done in just a few minutes. I am truly grateful to him for successfully overcoming this problem and she was very rational and smart in choosing the right course of action for the problem I was facing.

Once again thank you miss/madame Lauren and freelancer team.

Date of experience: March 23, 2021
California
1 review
8 helpful votes
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I signed up as a customer and chose a freelancer to do some photoshop editing. Once we agreed on a price for the project, I had to put a deposit down, then I was asked a ton of personal information aside from just supplying a credit card for payment. Of course I declined, but was charged a bunch of fees that I've been unable to get refunded.
Used Upwork instead. All they require (like most normal businesses) is a credit card on file.

Date of experience: November 5, 2021
Florida
1 review
2 helpful votes
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Bad experience all around
May 8, 2022

I posted three jobs there, only one (a tiny $10 one) I can say was done satisfactory. My experience was awful all around, but the worst is that they won't allow me to withdraw my funds even though I provided all the things they asked. Searching the web, they apparently do that a lot. And if you don't spend the money, you get charged for dormant fees. Using freelancer.com is just a lose-lose game.

EDIT: And it gets worse. After I wrote the review above they reached me asking for additional information so they could help me. I provided such information and they stop replying. It has been 13 days and no response. So don't trust their response rate stats, they just respond to artificially raise those numbers.

Date of experience: April 8, 2022
Australia
2 reviews
23 helpful votes
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Freelancer.com has milestone progress and a dispute resolution system in place to protect both job posters and freelancers alike. You can always narrow down the list of candidates for your job with robust filters and hire someone directly by clicking the "Hire Me" button on their profile if you feel they are the person for the job.

Date of experience: September 6, 2020
Australia
1 review
0 helpful votes
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I've been on Freelancer for just over seven years now and I have to say they are to thank for helping develop my graphic/web design path to where it is now. After I was awarded my first project, the jobs just kept rolling in to the point I was able to turn what was once something I did in my off-hours to a profitable full-time career, and it only developed further when I was invited into their Preferred Freelancer program.

Now I have access to high paying projects and clients from around the globe who have made me an integral part of their branding and communication operations. I cannot thank Freelancer.com enough for their support in getting me this far.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Quick Response
July 8, 2024

I recently faced an issue with my Freelancer.com account and used the live chat support for assistance. The response time was impressively fast, and the support agent was polite and professional.

Date of experience: June 28, 2024
Philippines
1 review
2 helpful votes
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I recently faced challenges on Freelancer.com and want to share my experience. Initially, my time on the platform was positive as I connected with clients and offered my freelance services. However, my account was unexpectedly restricted, and the platform's response lacked clarity, leaving me uncertain about alleged violations. Additionally, I encountered delays in withdrawing earnings. I believe Freelancer.com should focus on:

Clear communication about alleged violations and account restrictions.
Timely access to earned funds.
Efficient customer support.

I hope my feedback contributes to platform improvements for a more supportive and transparent experience.

Date of experience: January 3, 2024
Pakistan
4 reviews
0 helpful votes
Follow Arbab K.
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Freelancer.com is a well known internet based stage that interfaces organizations with self employed entities and specialists for various ventures and errands. As a consultant myself, I have utilized Freelancer.com to look for a job on various events and have had a for the most part certain involvement in the stage. Something I appreciate most about Freelancer.com is the large number of ventures accessible. From visual computerization and web improvement to composing and promoting, there is a different determination of chances to browse. This assortment permits me to feature my abilities and aptitude in various regions and find projects that line up with my inclinations. One more part of Freelancer.com that I find useful is the capacity to offer on projects. This component permits me to go after work and haggle with clients to guarantee fair pay for my administrations. Also, the stage gives instruments to follow time, speak with clients, and oversee installments, making the independent cycle smoother.

Date of experience: June 15, 2024