Freelancer has a rating of 4.7 stars from 19,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had an inconvenience with my (Trial) membership plus because i couldn't cancel it before, so i ask for a refund in the Freelancer Support and thanks to Jhay R., I could solve my problem quick and easy.
I was having some difficulties and questions but Judith J on the customer services department has helped me resolve the problems quickly in a friendly manner. Honestly, I wish somebody from her dept would award her with a cake for the great service she is doing (/-)/
Previously, I have repeatedly paid for membership on the site, while when it came to withdrawing the earned funds, they demanded to pass verification, which I cannot pass because my documents are not in English. The site administration is too lazy to use google translator apparently. I highly do not recommend this project, moreover, I have previously heard negative reviews that people have problems with withdrawing funds, and the number of posted projects in the form of spam is quite a large number.
At the same time, he previously successfully passed verification personally in his native language in such companies as Microsoft, Google, UpWork. Therefore, there is clearly something wrong with this service, and they still associate themselves as a long-distance platform.
Blatant thugs in an online age. I can't believe they can even exist like that? I mean outright rip offs. I got a fake client and he asked me to do a trial job. He forced me to do more work without payment otherwise he will cancel the project.
I cam to know that Freelancer but a transaction on my card that I added to receive payments. They post jobs, charge introduction money wow- for $2 job they charge minimum $6? Are they even real- and the owner of the site acts as visionary. When he is nothing but a cheap low life thug with no ethics even to cheat with respect.
I have account on freelancer.com. I had completed some projects successfully there. But now I understand that they are not considering employee members.
In my case, they just took back the whole amount after the 2 weeks from the successful completion of the project. When I contacted customer support, they said that it was due to problem with employers payment.
If you are an employer, you can choose freelancer.com to cheat employees. It is a good choice for you.
If you are an employee, think twice before moving forward. Or, deliver products only after the fund-transfer from freelancer.com
Hi there New, Marcus of Freelancer.com here. Please send me an email with your username at marcusc@freelancer.com so I can investigate what has happened to your payments. Let me see what I can do for you to rectify this issue. I will be waiting for your email. Thank you.
I appeared twice, on 2nd and again on 9th May, 2024 in interview with Mr Russel V regarding my verified Freelancer Card. He was very co-operative and gave me some tips which will help me to grow better in this platform. Overall the experience was very good.
Freelancer is asking for: 1) Government Issued Identification 2) Proof of Residential Address 3) Verification Code Confirmation - Provide a photo of you holding the verification code displayed below in one hand and your ID clearly visible in your other hand.
I have already concluded a 8 month project where the worker and Freelancer received money. Now to do another project they are asking for this info... super sketchy. I don't want to give them all my personal info. Looks like back to Fiverr.com it is!
Bye-bye Freelancer!
Sean R. From the freelancer.com support team was very quick to respond to my issue and it was revolved without delay. It's a pleasure getting help from their team no matter what the problem is, I hope they keep up this excellent customer service.
Do not deposit or wire funds with Freelancer. When projects are undelivered they do not care and do not respond to feedback. When you try to withdraw your remaining funds that is left unused (because project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using same account. They simply have no intention of paying your money back. It's a scam.
Thanks for offering upgraded membership plan with same pricing.
It is great experience, quick response. Thanks again.
Darra was very kind and supportive, hope what she said will be accomplished (concerning a fund withdraw).
Freelancer straight away assisted when I found that the chosen book cover was plagarised from another author. They went out of their way to remove the winner and extend the competition so we could get what we needed.
I get support from customer service on profile issues and it's actually not a big deal for me, but maybe this becomes a serious topic if wrong over the actions. But thanks to the services of Miss / Madam Lauren, it was all done in just a few minutes. I am truly grateful to him for successfully overcoming this problem and she was very rational and smart in choosing the right course of action for the problem I was facing.
Once again thank you miss/madame Lauren and freelancer team.
I signed up as a customer and chose a freelancer to do some photoshop editing. Once we agreed on a price for the project, I had to put a deposit down, then I was asked a ton of personal information aside from just supplying a credit card for payment. Of course I declined, but was charged a bunch of fees that I've been unable to get refunded.
Used Upwork instead. All they require (like most normal businesses) is a credit card on file.
I posted three jobs there, only one (a tiny $10 one) I can say was done satisfactory. My experience was awful all around, but the worst is that they won't allow me to withdraw my funds even though I provided all the things they asked. Searching the web, they apparently do that a lot. And if you don't spend the money, you get charged for dormant fees. Using freelancer.com is just a lose-lose game.
EDIT: And it gets worse. After I wrote the review above they reached me asking for additional information so they could help me. I provided such information and they stop replying. It has been 13 days and no response. So don't trust their response rate stats, they just respond to artificially raise those numbers.
Freelancer.com has milestone progress and a dispute resolution system in place to protect both job posters and freelancers alike. You can always narrow down the list of candidates for your job with robust filters and hire someone directly by clicking the "Hire Me" button on their profile if you feel they are the person for the job.
I've been on Freelancer for just over seven years now and I have to say they are to thank for helping develop my graphic/web design path to where it is now. After I was awarded my first project, the jobs just kept rolling in to the point I was able to turn what was once something I did in my off-hours to a profitable full-time career, and it only developed further when I was invited into their Preferred Freelancer program.
Now I have access to high paying projects and clients from around the globe who have made me an integral part of their branding and communication operations. I cannot thank Freelancer.com enough for their support in getting me this far.
I recently faced an issue with my Freelancer.com account and used the live chat support for assistance. The response time was impressively fast, and the support agent was polite and professional.
I recently faced challenges on Freelancer.com and want to share my experience. Initially, my time on the platform was positive as I connected with clients and offered my freelance services. However, my account was unexpectedly restricted, and the platform's response lacked clarity, leaving me uncertain about alleged violations. Additionally, I encountered delays in withdrawing earnings. I believe Freelancer.com should focus on:
Clear communication about alleged violations and account restrictions.
Timely access to earned funds.
Efficient customer support.
I hope my feedback contributes to platform improvements for a more supportive and transparent experience.
Freelancer.com is a well known internet based stage that interfaces organizations with self employed entities and specialists for various ventures and errands. As a consultant myself, I have utilized Freelancer.com to look for a job on various events and have had a for the most part certain involvement in the stage. Something I appreciate most about Freelancer.com is the large number of ventures accessible. From visual computerization and web improvement to composing and promoting, there is a different determination of chances to browse. This assortment permits me to feature my abilities and aptitude in various regions and find projects that line up with my inclinations. One more part of Freelancer.com that I find useful is the capacity to offer on projects. This component permits me to go after work and haggle with clients to guarantee fair pay for my administrations. Also, the stage gives instruments to follow time, speak with clients, and oversee installments, making the independent cycle smoother.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello Atif. Please know that we are not affiliated with your employer as we serve as an online platform so that freelancers and employers could meet and negotiate about their tasks. We expect that users will be cautious in accepting projects. In line with this, I would still like to discuss this matter with you amicably. If you have time, kindly email me at savannahg@freelancer.com. Thank you and I will be waiting for your email.