Overview
Freelancer has a rating of 4.7 stars from 19,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Am not sure why my withdrawal is taking so much time to reach my Paypal because of this I have not been able to work properly. I tried contacting the support like 3-4 times and they just replied each time I have to wait its almost 4 days now and no reply yet this really poor piece of work? I did my work well and my clients appreciated that as well and they paid me back and when am trying to withdraw they are delaying it? Finally when I contacted them they are saying there is some Engineering problem with withdrawal request?
Stellar Customer Service! Darra R. Was great in assisting with all questions and providing the information needed.
Reached out with questions about securing my brother's account after his tragic death and I got immediate assistance on how to properly do so with the right documentation. The support analyst was very quick and helpful.
They are extremely helpful with proper solutions and information on any issue.
Whenever I face any issue using freelancer.com, I contact their support team and they always help me solve the issue.
They are also extremely fast to respond.
It was really great experience with Jonny, The onboarding was smooth and very helpful. Jonny gave all information in a right way and get the confirmation for every rules and policies. Jonny gave time to read all and supported in very nicer manner. Thank you for your support Jonny.
I request them to check my documents properly, they check it and reactive my account again. I am very happy for their support.
I wanted to extend my heartfelt gratitude for the exceptional assistance you provided me with resolving my account issue on Freelancer.com. Your professionalism, patience, and efficiency truly made a significant difference for me. Not only did you address my concerns promptly, but you also went above and beyond to ensure that everything was resolved to my satisfaction.
Your dedication to customer service is truly commendable, and I am genuinely impressed by the level of support you offered throughout our interaction. It's rare to encounter someone who exhibits such a high level of competence and empathy in their role, and I am incredibly grateful to have had the opportunity to work with you.
Thank you once again for your outstanding assistance. Your commitment to excellence reflects positively on Freelancer.com, and I do not doubt that you continue to make a significant impact on the experiences of its users. Keep up the fantastic work!
Warm regards,
I would like to caution anyone considering using Freelancer.com that your money may be taken, and your account could be closed without any apparent reason. Despite using their service multiple times and depositing funds to avoid transaction fees, I encountered issues when seeking a refund after finding a cheaper alternative elsewhere. Freelancer.com insisted on an extensive document exchange process over several months, leading to the closure/suspension of my account along with my funds. Faced with unresolved customer service issues, I am left with no choice but to report this matter to the government overseeing the company's legal operations. Learn from my experience, take your money elsewhere, and spare yourself the hassle. Despite numerous emails to customer service, my concerns remain unaddressed.
The verification process is good. You go through a simple process. If you are just starting out I would recommend this to people who want to start self emplyment
He had an excellent guide to my problem. But I need to communicate with the Populii sipoyde due to a problem in my datacompute
I had a short call with Chelsea for verification, the call was professional, and friendly and she is highly skilled at showing customer care and taking immediate action to solve problems.
This is a review of Chelsea in person
As for Freelancer.com I still do not like the website and see it as a mediocre platform that deserves two stars maximum
Freelancer.com deducted USD 100 from my account after it was paid to me as a First Milestone from an Employer on Freelancer.com.
When I asked why? their agent said it's because the Employer has not verified their account.
Why is it any of my business? It's my hard-earned fee, I worked, I got paid, I'm verified.
I have a verified account on Freelancer.com, that's as far as I'm concerned and it's Freelancer.com who should verify employers not me, moreover they should guarantee payment if the client fails to pay.
The Freelancer.com representative literally wrote that I should contact "My employer" as if this relationship was not mediated by Freelancer.com. They are not "my employer" they are a "Freelancer.com account" who hired me according to Freelancer.com terms and conditions.
Also, I have been paid before by unverified employers.
Once the money is in my account as a payment for my hours of work, it's my money not the employer's, you can't punish me because you failed to verify a third party.
When I contacted the employer he said that the money was not returned to his credit card, so basically it's withheld by Freelancer.com and I'm supposed to beg to follow their rules which they failed to do in the first place. What if he doesn't after happily receiving the service? Freelancer.com gets to keep it to themselves? which is exactly what happened. And by the way they had already charged me for the project fee, so I paid a fee for a payment, that was not received.
If I had know that this would happen after I received my milestone, I would have never continued working on the project.
How do we know that Freelancer.com isn't creating fake employer accounts to makes us work and think that we got paid, then scam us out of our fees?
Moreover, the agent closed the ticket against my will after the attached screenshot.
Kind and friendly interview with Jonny, he answered all my questions and reposted the important points to me.
Received excellent and prompt support from the freelancer, as always.
The support person Angie was a great help. Can't thank her enough.
Olivia is very nice. He solved my problem yeah. It's my mistake, he helped me solve it.
I recently had the pleasure of being interviewed by Russell for the verified freelancer program, and I must say, it was an experience worth commending. From the moment the interview began,he exuded professionalism and a genuine interest in getting to know me beyond my resume, its a pleasure to work with you Russell!
Dear Debra E,
It is to inform you that I have just received the e-mail notifying me about the reopening of my freelancer account. I am highly obliged for this favor of yours. I regard this commendation and this support.
Thank you.
Kind regards,
Nayab Sohail
Frankly, I'm having a hard time getting jobs within Freelancer. Although there are many jobs in demand that I understand I would be qualified to solve, I never have the opportunity to be chosen. I suppose that by not having prior qualifications, when choosing the proponent they always play it safe. Likewise, in a positive way, I note that the page puts me in tune with job applications, and the level of training required by the jobs. It forces me to train in other areas, deepen my own knowledge and improve my level of English, among other things.
Criselda R. Handled my query swiftly and resolved it in no time. Her patience and clear communication made the entire process smooth.
Active and Helpful support team. Finding Freelancer here is the fastest among top freelance network. Upgraded my project for recruitment and the freelancer.com staff got me the best development agency.
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Hello Vishnu, I regret to hear that you're having issues with your withdrawal request. My name is Marcus and I'm from Freelancer.com. Kindly send me an email at marcusc@freelancer.com so I can check the status of your withdrawal. I hope to hear from you. Thank you.