Overview
Freelancer has a rating of 4.7 stars from 19,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
My experience with Freelancer has been highly positive. It offers a vast platform connecting clients with skilled professionals globally. Navigating the site is straightforward, and its bidding system is efficient. The diverse range of projects available provides excellent opportunities, although competition can be intense. Overall, it's a valuable resource for freelancers.
I'm glad that they have a fast and reliable support that can connect with you as quick as they can. All the questions have been answered well and they even gave some good advices to know what the do's and don'ts on getting a project. It's sad to know that there are employers who would take advantage to the new freelancers but good thing there is a support that can help you right away. Really appreciate it. 2 Thumbs up. 5 Star
I received assistance from the Freelancer staff regarding profile verification. Thanks to Miss/Madam Russell V.'s efficient service, I'm genuinely thankful for her prompt and intelligent approach during the verification process. My experience with freelancer team member Russell V. was truly positive. Once again Thank you.
I have been suffering from this problem for the last three months. They can't solve anyone. They're just saying the same thing over and over again, "We are still waiting for our relevant team's update regarding your concern."
They sometimes call me via another Name and say the same thing to me in someone else's name. So it is understood that they are giving the same message to everyone which is "We are still waiting for our relevant team's update regarding your concern.".
Another issue is that my time tracker shows my dashboard in less time than I did. To solve this, one of the supporters said that I should talk to the client and add time manually.
Which is very ridiculous and confusing..
I got charged automatically from your site and I wanted to get refund so I visited your site and was wondering what I should do.
With chatting system I started chatting with assistance Oscar. J who is responding so fast and gentle.
Actually I didn't expect that I could got response as quick as I had
However Oscar. J was responded so kindly and helpfully
Furthermore he asked me further questions whether I want to get money back to my debit card or just remain it on my freelancer account!
Really convenient with your service manner and system from him(or her?)!
It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.
Andrei M helped me with my refund request. This person was kind and helpful. The only thing she missed was to indicate how many hours, days or weeks Ive to wait to get the money refunded to mu card. But other than that all okay
I am from Ukraine. I work here from home since 2015. The best place to earn as a graphic designer I think. Lots of job, safety system of payments, constant high earnings, very helpful support, awesome customers from all over the world. I wish good luck on the platform to both customers and freelancers!
Hi Team,
Support team very understanding helping nature excellent service provide me and solve my issue very fast Thanks Jewel you are such a great person.
Thanks
Pooja
Could not find guidance on closing an unsuccessful contest on the website. This agent resolved the issue quickly and efficiently
I explained my concerns related to project fees and the representative quickly got my concern resolved with courtesy and politeness.
Interaction with Russell V. for verified status call was very professional and informative.
So freaking slow. Can't do anything. Clicking links doesn't work. Pages take minutes to load. Same page comes up several times even though you click different links/pages... Scriptlance. How could you sell out?
I use Freelancer all the time. But I always regret it. Sure, it's great for finding someone when you need something very urgently done. But in general, you have these auto bidders that just pop up on every project. The same people. People who clearly do not have the skills you are looking for! It's just an annoying site that has so many issues, I don; t know where to begin. Nevertheless, I've managed to find some of my best workers there, but quickly pulled them away from Freelancer, because it's nearly impossible to manage workers though that platform.
The bottom line is this, it's like fishing. Throw in you hook, and you have a very low percentage of returning something significant. Do it enough times, and you'll hit gold. After creating a million projects, I've managed to pick out some goodies and keep em.
Having only joined Freelancer in August, I am still a little green around the gills.:-)
However, the Support Team at Freelancer has always been massively helpful with all my difficulties so far.
Prompt & informative. Thank you
They charged me $10 for two tests, that were very poorly written, and in doing so debited one of my accounts. Later, they blocked me for security reasons to verify my identity, even though they had taken money from my account for worthless exams? 15 day hold on first withdrawal, and will not allow more than one withdrawal to be processed at same time. 10% take up front, whether client pays or not. Convoluted site. Just avoid them. It is no accident that there are scores of one star reviews here.
Just wanted to make one deposit for my first project awarded, it then proceeded to take 3 payments! Don't use this site, they will use your paypal and credit card like their own personal bank account. UNSAFE!
It's been nice working on freelancer.com from last 2 years. Fantastic customer support. A clean system with fab features. Easy to understand and you can earn well if you got the skills. Give it a try.
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- Pyrmont, New South Wales, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Miller. I see that you issues with regard to withdrawal and verification of your account. All these I believe have been addressed via ticket LAN-365-66662. Should you have further queries, do not hesitate to let us know. Take care!