Overview
Freelancer has a rating of 4.7 stars from 19,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Just wanted to make one deposit for my first project awarded, it then proceeded to take 3 payments! Don't use this site, they will use your paypal and credit card like their own personal bank account. UNSAFE!
It's been nice working on freelancer.com from last 2 years. Fantastic customer support. A clean system with fab features. Easy to understand and you can earn well if you got the skills. Give it a try.
Freelancer.com has very bad standards, too many fake projects posted each day, deduct fees on fake projects and automatically reverse the milestone with informing worker. After that their support staff do not want to listen anything!
I thought I had overpaid my freelancer by 200%.
The support clarified that the funds/credit were still sitting in my account ready to be used whenever needed. Ethel J was patient and helpful. It all seems simple when someone walks you through the process. Such a relief.
Hired three developers, two got stuck on the same level, the other one wanted 70% of payment released after creating one content type(drupal) keeping in mind the project was 30+ past due date. If you want professional help seek it from genuine companies, not middle man(company) that connect you to the service provider/developer
Well, looks good and you probably earn something of one tries hard enough but I did nothing at all and also got unpleasantly surprised with the self-prolonging premium membership. I will do my best not to overlook such things some other time. Hopefully next time I'll know better.
I have used freelancer.com for the last 3 years as an employee. Generally, my employing had been done smoothly but sometimes required bad actions. At that time, I could lean on freelancer.com support team members. They are very kind and provide essential ways.
You know I just contacted with one agency, Debra E., today. As expected, he supported me kindly.
I recommend freelancer.com.
I have done 10+ years experienced in SEO and Web Development field as a Independent Contractor. But I have noticed freelancer is well to another freelance website. Solved my all queries with clear points. Thank you for your help.
Kimberly R. Was very helpful, patient, and friendly. I had some questions about using wire transfer in Nigeria and she answered them all, as well as gave a useful link to an article on the subject. Keep it up, Kim :)
Ashton D. Guided very well. But with Freelancer our feedback is worst. Freelancer.com please help new freelancer's regarding such type of issue. Dont allow to create fake profile. Verify all details first. Its genuine request to you.
Jennifer M. Addressed be diligently. She assisted me on how to add payment method. Following her help it went well. Now waiting for processing. Thank you once again Jennifer M. And Freelancer.com at large.
As the star rating says - Doesn't get any worse than this. Stay away!
I have used odesk before and had little or no trouble but when i have i have been able to go via their dispute procedure and get a result.
Sadly this does not even exist within Freelancer.
They are simply a go-between and wash their hand completely of any involvement between you and the contractor.
My own stupid fault for not finding this site first.
I hope others can learn from this and take heed - stay clear!
It is open to fraud on the biggest scale.
I could open an account offer a load of false images as work done and get a few ratings from iffy friends. Then after taking a a dozen NON-REFUNDABLE down payments clear off with the funds.
I have lost... or should i say had stolen... nearly $200
Feel gutted and no way to get it back.
He was fast a accurate responding to my request, i hope all customer service agents work like him, because some times they don't feel how the customer is angry or nervous toward his problem.
But honestly Mr. Eric was smart and deal with it the right way.
Jodie helped me understand payment methods clearly, however they are not very handy for people who work from egypt like me.
It is not available to get express transfer or payoneer card payments. Its a major downside to using the website
Big Fraud... whenever i try to withdraw my money, the only response i get is that account is under review. Its been around two months. Worst customer service. Even auto-generated emails are better than their representatives. Never use this website.
I just wanted to clarify something from my news feed, specifically a notification that's still counting down even when we already resolved the dispute. Orion answered my question clearly and quickly. Thanks!
Agent Charlotte B, was simply great - clear instructions and processed my request without fuss! Embarrassed by the level of customer service offered in the UK compared to you guys! Keep up the good work - & give Charlotte a days vacation for being so helpful;-)
Ashton D, the one who provided me support has been calm, very kind and patient in answering all my questions. I believe this guy deserves good rating. And that's why I am writing feedback second time after closing my browser tab accidentally. He is simply best.
When working with a digital platform, you need live chat or very quick support ticket response - I have used freelancer for many years but my latest query took over a week to resolve, which is not good
The platform has been amazing for finding work on short notice, albeit there are quite a few opportunities to sift through, the ability to have projects and clients laid out ready to begin is something not readily available elsewhere.
As for customer service, I recently had a bit of issue with a client but thankfully Eileen from their social media team was able to step in and help me resolve the situation completely.
For any freelancer looking to enter the industry, Freelancer.com provides a great stepping stone and can grow into a valuable source of income if you cultivate your relationships well enough.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Abhijeet, this is Marcus and I'm from Freelancer.com. I understand how you've felt when your withdrawal request was cancelled. I have sent you an email regarding this to clarify what has happened. For your reference, ticket ID is BOC-167-11020. If you need further assistance and clarification, just update the aforementioned ticket or you can send me an email at marcusc@freelancer.com. Thank you.