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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,102
value
959
shipping
656
returns
742
quality
966
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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KR
1 review
3 helpful votes
Follow Jawad T.
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These are professional money swindlers! Stay away! Just got ripped off of 400 USD in hidden fees, so-called litigation suits, and fictitious services rendered. The make it look well done and get busy deducting money from your account at every turn without proper warning. If they were a physical business they would have closed by now. Sad to see this site grow so crooked.

Date of experience: January 9, 2014
Jielyn L. Freelancer Rep
over a year old

Respond to this review... Hi there Jawad T., Marcus of Freelancer.com here. Thank you for trying out our site and we appreciate the review you have posted. Obviously you have experienced some issues with the fees charged on your account. I want to look into your account and identify how this happened and what we can do to resolve this issue for you as well as prevent this from happening to other users. Send me an email at marcusc@freelancer.com and I will make sure to fix this billing issues you had. Hope to hear from you.

Germany
1 review
0 helpful votes
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Fast and friendly feature fix
June 28, 2023

Kevin R. From Support has sorted out an issue in minutes that I was going out in circles with, regarding setting up a project. Powerful set of features on this portal, but for us new folks, it helps when there is people about to take a look. Cheers and good work.

Date of experience: June 28, 2023
Washington
1 review
7 helpful votes
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My client paid them but they are using his unfinished or incomplete account as a way to refuse to pay me. Each specific request for details is answered without the requested detail. This company i hope fails soon, we do not need this type of financial slavery

Date of experience: September 15, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Jan. Can you send me the full details of your concern so I can check this? Feel free to send me an email at larao@freelancer.com and be assured that me and my team will help you. Looking forward to hearing from you.

Japan
1 review
1 helpful vote
Follow Piao Y.
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I appreciate his sincere support.
He accomplished complex and difficult processing for helping me resolve my issues.
Admirable to his patience.
Also cool help in supporting.
When anyone contacts him, full rewards will be got from him.

Date of experience: May 13, 2019
North Carolina
1 review
9 helpful votes
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Support is awful
March 20, 2020

Someone signed up using my email address. Freelancer.com can't figure this out. The "verify your email address" message means nothing. I did not verify, but I'm still getting so many messages. Their support team is baffled and can't comprehend how to possibly correct this. I'd hate to see how they handle a complex issue.

Date of experience: February 19, 2020
India
1 review
0 helpful votes
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Josie helped me with quick and precise info
July 25, 2018

I asked about the option to award someone the project but still get new bids from other freelancers. Josie G told me this was not yet possible and that she would pass it on so they can importance this aspect. Hope you do it soon ;)

Date of experience: July 25, 2018
GB
1 review
0 helpful votes
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An excellent onboarding session.
January 6, 2022

Chelsea navigated my interview process with ease and expertise, making sure that I was prepared for what came next. She explained all of the details about being a verified freelancer on Freelancer so there are no surprises when it comes time to serve clients!

Date of experience: January 6, 2022
Italy
1 review
0 helpful votes
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Assistance feedback by Kayla B
June 14, 2018

Professional, kind, fast. Very well assisted.
Four stars only because I think it'll be good to have an Italian-speaking assistance. An Italian freelance offering content in Italian not speaking English cannot use your interesting services...
Thank you

Date of experience: June 13, 2018
Washington
1 review
1 helpful vote
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Same here
March 20, 2015

Beware of freelancer. They use all the below mentioned tactics to freeze money they're not entitled to. I'd give details, but now I'm scared of having my account closed and as a full-time freelance web-designer, I can't take that risk.

Date of experience: March 20, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Thomas. This is Lara and I'm from Freelancer.com. Funds are held with legit reasons, not just for the sake of it. If you are having issues with your account right now, let me know so I can check and seek ways on how I can help you. Just send me an email at larao@freelancer.com and I will check it for you. Take care!

Poland
1 review
3 helpful votes
Follow Katarzyna G.
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I'm considering leaving this site. Their membership rates got higher recently and at the same time they haven't published my service since 2 months explaining that it's due to technical service. Seriously?! How much time does it take?! Not mentioning commissions they take for literally everything! This is so unfair and unprofessional Freelancer.com! Instead of attracting people you simply make them leave.

Date of experience: May 28, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Katarzyna. I would like to assist you in this matter and I hope to get an email from you. Please send your message at savannahg@freelancer.com. Thank you and hope to hear from you soon.

Pakistan
1 review
0 helpful votes
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Prompt Response and Very Helpful
August 13, 2021

Alexander Lewis at Freelancer is one of the Best Support agent i ever Communicated with. Provides solution to my problem within No-Time... Very helpful... Highly Recommended to use his / her services.

Date of experience: August 13, 2021
India
1 review
0 helpful votes
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Best Support I Have Come Across.
January 28, 2020

The best support i have ever received from any site. He was so responsive and solved the issues on then nd there.
He has sense of approaching an individual and skill to explain things. He convinced me with just one logical msg.
Keep It Up. Thanks a lot.

Date of experience: January 28, 2020
RU
1 review
1 helpful vote
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I had some issues several times related to payment and working with developer since he is not responsible for work. I don't hesitate to contact support then they always do good job. In a word, miracle worker!

Date of experience: September 27, 2021
India
1 review
0 helpful votes
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Speedy Resolution
February 9, 2023

I had to face an account infraction because some imposter reported one of my winning entries as a copied work. I took it up with the Support team and shared relevant proof. Within no time, the ban was withheld.

Date of experience: February 9, 2023
Massachusetts
1 review
0 helpful votes
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Freelancer and closing my account
August 22, 2019

I'd like to preface this with freelancer will do what it can to trap you on its site. However I had amazing service from a woman named Heather R. And she was able to fix everything. So, if you have any issues you should contact through live chat

Date of experience: August 22, 2019
Romania
1 review
0 helpful votes
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Very good experience
August 27, 2019

This is definitely a great site for freelancers. Of course there are some scam and prank projects. But overall much better than other similar websites like Upwork. The site has a very nice support system.

Date of experience: August 26, 2019
India
1 review
0 helpful votes
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Good
November 20, 2020

The website contains good content, but there are some frauds that ur platform should take care by introducing any system to not allow them to post any project which is fake.
I had a bitter experience with freelancer, but it's ok

Date of experience: November 20, 2020
Pakistan
1 review
1 helpful vote
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Freelancer.com is the best platform of its category. I just had a small matter and they took no time in finding me a support agent who guided and help me through everything. Excellent site. It provides opportunities for everyone. I have to withdraw my funds yet but so far, it has been smooth.

Date of experience: February 16, 2020
Massachusetts
1 review
1 helpful vote
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I have read each and every response. While at first I just figured a lot of people were disgruntled or since their grasp on the English language was not 100% there was just individual errors. Then I kept reading. WOW! Thank you so much to all of you. Has anyone else noticed that when "Marcus C." Responds to a review it is one of two exactly the same canned responses? If that does not scream scam, nothing will

Date of experience: June 2, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there Ron, Marcus of Freelancer.com here. Your observation and honest feedback towards how you feel about our site is valuable and I'd like to thank you for pointing this out. I also appreciate your comment on my responses here in Sitejabber.com. Please email me at marcusc@freelancer.com. I would like to hear more about your experience on our site. Also, I'd be more than happy to help you out and clear the worries that you have. I hope to hear from you.

BA
1 review
0 helpful votes
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Exceeded expectations
December 16, 2018

Hello, I just wanted to send all compliments to your employee Judith J, who has helped me in a way I cant describe simply with rating 10 stars. She went beyond my expectations, showed genuine interest, I felt I was heard, and not to mention the issue has been solved. You are happy to have such an asset to your team! It is people like this who make customers come back.

Date of experience: December 16, 2018