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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user tims75
2 reviews
0 helpful votes
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March 4th, 2015

Terrible customer service. The item I ordered was supposed to arrive in 25 business days. When it didn't arrive, I sent an email to gearbest and they told my to check with my post office and wait 2 more weeks! Finally, after the imposed 45 day wait, they offered (1) credit [but I will ever buy from them again!], (2) to pay an extra $1.99 to track the package [preposterous], (3) refund but with a deduction for postage costs [ridiculous]. They then sent endless emails asking if I wanted a refund, ignoring all replies that I did. It took a PayPal claim to get the money out of them.

Tip for consumers:
Do not use.

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Thumbnail of user alexb221
1 review
0 helpful votes
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July 20th, 2017

I bought several times in GearBest. All purchases were successful. Fast delivery. Once the package was not received and GearBest returned all the money.
Some products are more expensive than other stores.
Overall a good store.

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Thumbnail of user martinp39
2 reviews
0 helpful votes
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August 24th, 2015

I regularly shop at Gearbest. The site has a large selection of items to choose from and is constantly bringing in the latest in e-cigarette gear. Prices are good compared to other China based web stores. Shipping is free and arrive in an acceptable time frame. Nothing but positive experiences here.

Tip for consumers:
If you live in Canada, use the Royal Mail option (Great Britain Express). It seems to be the fastest shipping without having to pay for the priority/express options in my experience.

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Thumbnail of user olgaj7
1 review
0 helpful votes
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December 30th, 2017

I'm really glad I've found this site. It offers great products at low prices and often on sales. I have bought the xiaomi mi band and I am really glad that I had chosen Gearbest. The delivery was quite short for a shipping from China.
I think there's no better online shop to buy electronics

Thumbnail of user adrianof2
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

This is the first time I order something off Gearbest.com, the price was very inviting so I got an accessory for my phone. Despite selecting the "slow" free shipping from China, it came to me (Italy) really fast, the item is compliant with the description and works well. Aside from that, buying experience is also very good with the site well organized, items are described accurately, lots of promotions going on and helpful customer support. Absolutely recommend Gearbest.com for your shopping.

Thumbnail of user konstantint6
1 review
0 helpful votes
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December 22nd, 2017

I started buying GB from November 2017. Did 31 order and continue to do them. Good products with great prices. A lot of discount coupons in the group of VK and Telegram. At this moment bought 6 phones from Xiaomi. The prices are much lower than Ali and other venues. Of them came already to 4 PCs shipping during the month, all well Packed, no complaints. Support responds quickly.
I recommend this store to purchases.

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Thumbnail of user dmitriya8
2 reviews
0 helpful votes
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October 14th, 2017

I have ordered many times from this shop, because of they coupon politics. With appropriate coupon this seller became one of the cheapest Chinese worldwide traders.
It never takes more than to weeks to receive packages from GearBest, even for free shipping delivery method.
But their flash sales drain money really fast. Sometimes I even don't need this things.
This shop provoke some kind of shopping addiction. Beware. I warned you. :)

Tip for consumers:
Try to search few coupon aggregator sites for working GB sales, before buying any goods on GearBest.
It often helps to decrease price from 10 to 50 percent.

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Thumbnail of user selvedinh
1 review
0 helpful votes
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August 20th, 2019
Verified purchase

I don't had any problems with GearBest and they service. Using it for 3 years and bought about 50 products. You can find very interesting product for low price. That's why I recommend them for everyone who would like to shop online.

Thumbnail of user mosaddeks
1 review
0 helpful votes
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March 15th, 2016

I live in New Mexico, USA. I ordered a windows tablet on 03 Mar 2016 from "Gearbest" and got it today (14 Mar). It came as per instructions. I was confused about their reliability for some negative comments, but finally got the product perfectly. Though the tablet pc language was in chinese, after selecting english and restarting, it's now well to use.

I am also happy with their online chat service. :)

Thumbnail of user kestutisz
1 review
0 helpful votes
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July 28th, 2019
Verified purchase

I've bought more ten 20 items from Gearbest.com. I'm very satisfied with this shop. I've got 100% of ordered items. There are wide selection of goods. Fast shipping. Lots of discounts and other bonuses. The best part is good from EU warehouse, where you don't have to pay taxes if you buy inside EU. I really recommend to others.

Thumbnail of user paolog12
1 review
0 helpful votes
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January 11th, 2018

I decided to start buying on GearBest because of its products price. They looked amazing but cheap at the same time, with some doubts I bought the Xiaomi Vacuum cleaner and well... Everything went fine!
The shipment had no problems, the product arrived within the estimated time and I could track my shipment whenever i wanted. The product itself is great, since it arrived i haven't used my vacuum cleaner anymore, it does all the work for me!

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Thumbnail of user piotrk20
1 review
0 helpful votes
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December 27th, 2017

I have already bought several times on gearbest. Each time everything was ok - items original as described and packages well secured. Some of them delivered faster some slower but always delivered with no problems. For sure I will order more from gearbest.

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Thumbnail of user nikolayl
1 review
0 helpful votes
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February 5th, 2016

I bought two products 07. 11. 15. The order came in excellent form. Product quality is at a high level. Delivery is not long, it took just over a month, I am very happy. And most importantly, prices in this store is much lower than in many others. I will continue to shop here :)

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Thumbnail of user marcost13
1 review
0 helpful votes
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February 26th, 2018

Gearbest is an ecommerce platform that sells various high quality products at low prices. Fast delivery of purchased items, transparency and good relationship with the customer are among its main virtues.

So far I have purchased headphones, pens, a connector and a TV box. They all arrived at my home perfectly packed and in reasonable time. I can already consider myself a loyal customer of Gearbest!

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Thumbnail of user alexc231
1 review
0 helpful votes
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January 19th, 2018

As the founder and CEO of a tech company, I've been buying stuff online for years now, from all over the world and i can safely say that the guys at Gearbest are simply awesome! Every product I have ever purchased has arrived within the week and in perfect condition. Their prices are unbeatable and their support team is fantastic. They always respond very quickly to all queries and always seem to have the latest products available before any other site.

Tip for consumers:
If you have any doubts about a product, be sure to use the live chat, its really good and they normally answer everything for you right away.

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Thumbnail of user bjarnen2
1 review
0 helpful votes
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March 29th, 2018

Most of the time everything goes as planned, even when it does not I have been able to come to an acceptable agreement with Gearbest.

Would recommend, just be aware that they ship from China, so the transit time can be long.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Bjarne,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Thumbnail of user alessandrop16
1 review
0 helpful votes
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July 5th, 2017
Verified purchase

I've made some orders at different times, all delivered correctly, in quite short time (as indicated by the preferred mode), with the option of choosing different shipping arrangements. I did not find any problem and no abnormality, all products respected the descriptions.
Strongly competitive prices, with the possibility of using promotions or flash discounts.
Recommended.

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Thumbnail of user pavelm6
4 reviews
1 helpful vote
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January 24th, 2016

I made a couple of orders in your store. I liked the fact that you are selling mostly original, not fake branded goods. For example Xiaomi. All items at my order is working. I used it a few month all work fine.

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Thumbnail of user viniciusd6
1 review
0 helpful votes
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March 13th, 2019

Gearbest has conquered my trust. Since the first look at the site until after sale, there is nothing I can complain about. They are excellent at showing the details and characteristics of their products, which makes it very easy to choose what to buy. They also know how to treat your client with respect and empathy. All the purchases made me very satisfied, and when I needed their help, they were always available with quick and effective communication. As for delivery, are extremely effective, often arriving weeks before the combined, no orders delayed.
All this makes me recommend this site to everyone.

Thumbnail of user dragov1
1 review
0 helpful votes
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September 25th, 2017

I'd like to share with community the great experience I'm having with Gearbest. I buy from Gearbest for more than 3 years and I was never disappointed, is the best website I've ever bought, super reliable. Always my purchases are swiftly avoided and always arrived very well packaged. Whenever I need to activate the support I am well treated, my doubts are clarified and the problems solved by the support. Customer service desk is there to help you in any problem you have. Site and app application are very useful. It's very easy to find the products interesting in. They have a big range of payment methods and shipping methods. Brought many items from this shop and also will buy more in future. Excellent support, cheap products, great deals, quick and original orders. Recommend!

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Thumbnail of user magnificentgmang
1 review
0 helpful votes
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January 3rd, 2018
Verified purchase

Gearbest.com has been my favourite online retailer to use. As someone that that doesn't like to spend money, I find myself coming back every day to see what I can order next. They have a superb reward system that gives you points for logging in every day without the need to purchase anything. Customer service is also phenomenal and you have the option to either log a ticket and wait a maximum of 24 hours for a reply or live chat to someone halfway across the world. Then there's the ridiculous flash sales that allow you to buy some products and cheaper than anywhere else prices. Ordered products are packaged and shipped very promptly and delivery time depends on the efficiency of customs in your country, but the wait is always worth it because of the savings you receive and the quality of the products on sale. I really cannot fault them on anything and I'm sure if anyone gave them a chance they'd be seriously hooked like I am

Thumbnail of user ashrink
1 review
6 helpful votes
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October 11th, 2015

I've ordered accessories for my camera in middle of august 2015 using the free delivery options. Waited a month as promised and I have never received the items. They asked to wait for another month. I wonder what kind of excuses will the customer services will cook up? This is my first time cheated by an online company. I've dealt with online companies from China and it has been a good experience for me. AVOID this company at all cost.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear ashrin,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Thumbnail of user stevenh168
1 review
1 helpful vote
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February 14th, 2018

I was always a little unsure about using GearBest to order my Xiaomi smart home products because they're just so cheap! I ordered a few things to test the water. There is a 2-3 week wait time because the items get shipped from China. This is explained at the outset and understandable, yet for those impatient like me it can be a bit annoying!

When the items arrived, they were well packaged and everything worked perfectly. Some of the instructions are in Chinese but the app that came with the xiaomi mi products was translated quite well in to English and everything worked like a dream. I have ordered twice from GearBest and fully intend to order more from there.

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Thumbnail of user sergiip1
1 review
1 helpful vote
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December 3rd, 2017

Ordered more than 30 times, never got any problem with product. Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes.

Thumbnail of user andrews152
1 review
0 helpful votes
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September 23rd, 2015

My shopping experience at Gearbest while small, but extremely positive. A large selection of products, easy sorting. Commodity prices - often the lowest that can be found on the Internet. Especially encouraging frequent sales with discounts up to 50-60% (sometimes more). This gives you the opportunity to get the thing to be purchased at regular price You may never would not dare:)

Orders are Processed quickly, delivered as usual for Russia on average during the month. However, and with free shipping there are pleasant surprises - one of the orders was (would be) delivered directly to your home by courier service (if I was at home and not at the other end of the country on vacation). Received a call on the phone, agreed a convenient time and date of delivery, and literally not having time to unpack your bags on arrival home, I received my purchase:)

PS: Call in support while there was no occasion - I think that's a good thing :)

Tip for consumers:
Read product reviews, watch for discounts and sales and buy safely - hope Gearbest will not disappoint You!

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Thumbnail of user lilyl19
Lily L.

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