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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 344th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user senthilm
1 review
0 helpful votes
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January 5th, 2016

Ordered an Anti dust plug for the first time on GearBest.com they delivered the such a tiny product with good packing and on time delivery. Makes me to prefer this site when I need any gadget which is latest on market.

Tip for consumers:
Personal Choice to shop online

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Thumbnail of user muzaffery
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

I have been shopping from GearBest since 2015 and never had a problem. Products were delivered on or before time and without any damage. My gadgets are still working fine. I can easily advice you to visit and check their products.

Thumbnail of user grzegorzk5
1 review
0 helpful votes
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December 22nd, 2017

Gearbest is a good online store. Shipments are very well packed. If even the shipment came damaged / faulty then the help center quickly helps solve the problems.
I will continue to shop there.
They have very competitive prices. I would recommend.

Tip for consumers:
Please do not be afraid of shopping in this store.

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Thumbnail of user jimmyd63
2 reviews
0 helpful votes
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September 25th, 2017

Gearbest has best sales ever! If you add GB points to it, there's no better offer. Of course, sometimes you have to wait for the product, but hey, it's a long way and you should be ready for that. In case you have any more trouble - PayPal payment is always secure and you get your money back. Although, it's rather rare that something goes wrong

Tip for consumers:
Always look for best sales!

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Thumbnail of user ayouba10
1 review
0 helpful votes
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January 11th, 2018
Verified purchase

Gearbest is the one of my best shopping websites because it ships fast and if you didn't get the product it will give you a refund in 2 days max. I recommend the website to all who want shop without problem.

Thumbnail of user rrromb
3 reviews
0 helpful votes
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November 4th, 2019
Verified purchase

I made my first purchase in this store on 12/10/2017:)
From that moment, I often place orders in this store, everything is fine, there are small questions that always help to resolve those support, you should also pay attention to the time of sending the goods, on the page with the right product always writes Ship between: *** *****. Typically, an order is dispatched within a few days, and if the goods are not in stock, then you need to wait a little.
Soon it will be 11.11 and Black Friday, I hope the store will please its customers with interesting promotions

Thumbnail of user jamesb1552
1 review
0 helpful votes
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April 29th, 2019
Verified purchase

Gearbest is one of those websites you'll be happy to have come across. They have such a wide variety of goods - a lot of which I never even new I needed!:)
They're perfect for all those odds-and-ends you wish somebody had invented, or for all sorts of tech gadgets and gizmos at really cheap prices.

The quality of the items is usually surprisingly good (when considering the low prices). Sure, shipping from China can take a while and a lot of items are supplied with very basic or no packaging - but the products themselves rarely leave anything to be desired.

Thumbnail of user alank57
1 review
0 helpful votes
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September 18th, 2017

I purchased a Lenovo P2 phone from them advertised for a particular european model and the phone that was delivered turned out to be for the Chinese market and missed out a critical 4G band 20 which means the performance for reception is very poor. I have pointed this out to their terrible support after becoming engaged in a 3 week email exchange including many photos of the packaging and materials. They would not acknowledge that I had purchased the phone from them and used email delay tactics to push me beyond my statutory rights period so I they won't accept the phone back for a refund. This is nothing short of fraud. Avoid at all costs.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Alan K,

We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We need you to offer us the correct code we need to verify the problem.
​We need to confirm this issue with our supply team and will get back to you with an update as soon as possible.We will then resolve this issue to your satisfaction.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Best regards,

Gearbest Customer Service Center

Thumbnail of user tomerg1
1 review
0 helpful votes
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February 12th, 2018

I had a great experience with Gearbest. Their products are usually the cheapest, they have quite good shipping time (2-3 weeks to Israel), You get points for each order and review you post that can be used for a discount on your next purchase. Good and responsive customer service, overall a great online shop.

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Thumbnail of user patrickk77
1 review
0 helpful votes
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November 14th, 2017

Product have a premium build and solid. The batter life was so good and it would charge fast too, thanks to the built in fast charge technology and USB type C that came with the phone.

The customer service was top notch too, they were readily available to answer all questions I have and they even gave me a fast refund for an item they didn't ship. Kudos to the team.

Tip for consumers:
A good seller really.

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Thumbnail of user louiseh93
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

Gearbest makes you feel like you are their most important customer, even when I didn't have insurance on my parcel and my local postal service lost my parcel the customer service always helped me kindly as far as the could and gave me a refund. The new order arrived and they are wonderful products at such a low price. I am especially happy with how they treat their customers.

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Thumbnail of user cagrik
1 review
0 helpful votes
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January 4th, 2018
Verified purchase

I recommend GearBest because of interesting offer, good prices, great support and transparent site. I've just bought Xiaomi Mi Band 2 there and I'm fully satisfied with this shop. My order was shipped quickly and arrived in about 3 weeks. It was safely packaged and I could track it's delivery online. GearBest support answered all my questions in detail as well.

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Thumbnail of user gihank
1 review
0 helpful votes
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May 30th, 2018
Verified purchase

GearBest is a reliable website with a variety of products. The overall quality of products is really good. It offers many shipping options including free shipping. It has helpful reviews for each product. We can ask questions before order from them. They have great Customer Service too. I honestly recommend shopping at GearBest! :)

Thumbnail of user emres5
1 review
0 helpful votes
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December 3rd, 2017

I bought Xiaomi USB LED light, Iphone Screen protectors and Iphone case. These prices are low. The products were solid. I believe is one of the best sites for overseas shopping. I never had any problem. They have a good website and it is simple to search for any product. Their APP is amazing and you get more Discount buying with it. I'm really satisfied with gearbest, I really recommend it. I 've been made 10 are on the way to my country, and definitely I'll buy again in the future as well.

Thumbnail of user vadime1
1 review
0 helpful votes
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December 5th, 2017

I ordered a Xiaomi smartphone some time ago. This was the lowest price at the time of purchase.
The customer service responds pretty fast when you have a question, this took about one business day for them to respond.
The smartphone arrived quickly, about 20 days from gear shipped from China is not that long.
I got tracking information so I could keep an eye on where the items were.
The item arrived in a great condition.

I would order more at Gearbest on Christmas sale.

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Thumbnail of user andrewh193
1 review
0 helpful votes
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October 27th, 2017
Verified purchase

Great selection of items. Great prices. Delivery usually quicker than similar sites. Customer service are quicker to reply than similar sites.

A quick search around forums will find promotion codes, so saving even more.

Dropped 1 star because product descriptions can have mistakes and getting a refund for wrongly ordered items is difficult. Refunds for faulty items are usually trouble free. I recommend always paying with PayPal and not having refunds go to your GearBest wallet. This way you can always contact PayPal to resolve disputes.

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Thumbnail of user marcop84
1 review
0 helpful votes
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January 13th, 2020
Verified purchase

I often buy on Gearbest and I must say that it is probably the best value for money e-commerce site. Always quality products, transparency in payments, timeliness in customer assistance, speed in shipping. 100% recommended

Thumbnail of user marting165
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

From my experience, Gearbest offers perfect customer protection. Sometimes it happens that the goods is damaged or wrong, but they always refunded without needing me to return the goods back. That's appreciated, you don't have that in many other stores. Variety of items is very nice, I have spent much money there and I will again. With Gearbest I am sure I get what I pay for my money (and more). I totally recommend this shop

Thumbnail of user vitorm3
1 review
0 helpful votes
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July 5th, 2018
Verified purchase

Considering the shopping sites that are available these days and all the advantages of each one, GearBest stands out by a set of differentiating factors.
1) It has a complete product catalog;
2) Always has the latest news, communicating them in a timely manner to your customers;
3) Has a true customer service. They worry about customer satisfaction and more than that, when expectations are not met, they can in a sympathetic way through offers or discounts compensate the customer.

It is truly a site, where distant purchases are assured by a team that although we do not see it, we know it is there and on our side.

Thumbnail of user mikhaili2
1 review
0 helpful votes
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October 3rd, 2017

I have purchased in this store Xiaomi Mi Pad 2 tablet. It was sent by Netherlands Post and was received after 3 weeks. The package was undamaged (more bubble wrap needed). Original factory boxes with items were sealed by gearbest seal for protection. Tablet is still working without problems.
I am also satisfied with Gearbest customer support service. I made one wrong order, and when I asked the support to cancel it, it was done immediately and my money was refunded back to my account. Payments are made by PayPal, so anyway, all the purchases are protected.
I can easily recommend this store for everyone.

Thumbnail of user billm221
1 review
0 helpful votes
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November 28th, 2017

I ordered a drone from gearbest.
Fast shipping to Greece.
They have almost every product you can think to buy in excellent prices. Customer support is very helpful. I would recommend this shop to everyone.

Thumbnail of user quentins11
1 review
0 helpful votes
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January 17th, 2018

I have made several orders with GB. All arrived within the due delivery time according shipment method (some time i choose fast shipping, some time slow without tracking, depending value of the order).

Quality of items are very goods, all electronics are original.
The good things of gearbest is that there is a lot of customer product picture and comment that really help to understand and see the product if we have some question or need more detail than the commercial description.

Support center respond very fast when asking for unavailable item re-supply.

Thumbnail of user tarikn4
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

Quick & cheap delivery. Excellent service, great products. I love shopping via Gearbest.com, you can find a good variety of products at a good price. The shipment is handled with care, usually arrives very fast."

Thumbnail of user simonc94
1 review
0 helpful votes
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January 3rd, 2018
Verified purchase

I've been ordering from Gearbest for around a year now. They have great products, the prices are really good, postage and packaging is cheap and usually arrives within 7-10 days. This is particularly good against some other Chinese sites taking anywhere from 30-50 days to reach the UK. If you're a hobbyist or tech fan, this is the best site for you. I can't recommend it enough!

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Thumbnail of user mikhailn4
1 review
0 helpful votes
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October 1st, 2018
• Updated review

My previous review of GearBest was emphasizing its strange delivery politics. However, time has flown and currently I have no any problems with their delivery. For at least half a year their delivery speed is excellent. An average term of about 10-20 days from China to Russia is very fast (taking into account that delivery from Moscow airport to Moscow region post outlet can easily take 5-7 days).

Well done, GearBest! Currently I can recommend them.

Good prices, good quality, crippled delivery
October 1st, 2018
• Previous review

Gearbest maintains good prices for their stock and delivery, items received conform to the description. However the delivery process is strange.
In a few days after the order they mark it as sent out and show tracking number, but if you check this number with 17track or any other parcel tracking service, you'll find that your order can hang with "Item pre-advised" status for anything from week to the month. My practice of several last months shows that REAL delivery starts only after opening a ticket with Customer Support.
Their answers are all standard, and can be described as "Don't worry, be happy...". To get a meaningful answer from them is almost imposible.

The delivery problems started to happen the last 2 months. Before the was no problems, and I do hope they refine the problems.

Tip for consumers:
Buy from them only if you can afford to wait the delivery of your goods (almost) forever and ready to get meaningless answers from their Customer Service.

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

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Thumbnail of user lilyl19
Lily L.

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