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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user matheusc9
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

The device comes with virtually no packaging, which makes the first impression a bit bad, but when I started using it I realized that there were good points. It has a good fit to the ears; reasonable volume; sufficient range (I tested for 4 meters); and because of the low cost, we can not expect more than that. The bad points are: Somewhat muffled sound and uncomfortable control position.

Good product if you are looking for something inexpensive.

Thumbnail of user dmitryi5
1 review
0 helpful votes
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September 25th, 2017

I advise everyone to this store, frequent promotions, excellent service, fast delivery. After sale support at a high level, often go to a meeting - perhaps even in the negative, but the client is happy! My recommendations! So keep GearBest!

Tip for consumers:
I recommend to try you won't regret it)

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Thumbnail of user lorenzoc20
1 review
1 helpful vote
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March 13th, 2015

This is my favourite Chinese store as the prices are always that bit cheaper than everywhere else. I've put in seven orders since December and received them all no problems. I like the NL post option (recommended) which seems to get the package quicker to Ireland. There's always good discount coupons available if you search the Web for them! I've not had any problems yet (touch wood) so I can't say what their returns process is like. I mainly buy TV boxes from them.

Tip for consumers:
A good tip is to search for Gearbest coupon codes on the web before shopping.

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Thumbnail of user gennadiyg
1 review
0 helpful votes
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October 27th, 2017

One of the best shops for online shopping. Huge selection of products, many categories. Several delivery options, including FREE. Adequate and responsive support, ready to solve your possible problems with the purchase. Very often there are discounts on popular goods that you can buy MORE cheaper. Best prices on ******* flashlights. I'm happy with this shop and recommend to others.

Tip for consumers:
Before you buy something, do not rush to make a purchase. On most products you can ask for discount coupons and get a better price.

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Thumbnail of user brunos68
1 review
0 helpful votes
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September 20th, 2019
Verified purchase

Gearbest order number: **************777 (31/03/2019)
I purchased a backpack for my laptop, after about two weeks it was delivered to me in Italy by the courier and the product fully satisfied me.
I have been shopping on Gearbest for more than one year and I had no issue regarding my orders till now.
Every time I asked questions, via chat or TT, I always received answers in a very short time.
Prices are low and sometimes you can find coupons, flash sale and discounts that allow you to save more money.
I usually pay with PayPal without any problems.

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Thumbnail of user antonp19
3 reviews
1 helpful vote
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February 19th, 2018

Have been buying different stuff there since 2016. So far I got all the items that I've ordered with no problems whatsoever. At first shipping was slow up to 90 days with first orders in 2016, but now it's way faster and I'm getting parcels in 20-25 days or so. Besides coupons and bonus points system this shop has fantastic choice of folding knives of all shapes and sizes and the quality is very good for the price.

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Thumbnail of user samirf1
1 review
0 helpful votes
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February 1st, 2018
Verified purchase

Gearbest is the best online store. I have bought several things on this page and every time the service has been very fast. They always solve your doubts or questions.
The products they sell are of good quality.

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Thumbnail of user vadimk11
1 review
0 helpful votes
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December 9th, 2015

Bought at a very cheap price. Quickly received only 25 days. About the product: ordered Xiaomi power bank ******* mAh silver color. Me Liked a little more convenient and perfectly working. Charges my iPhone 5 about 5 times. Included was very good quality USB cable and booklet in English.And basically I still satisfies. Take it with me everywhere and at work and at leisure. He became my best friend. I advise everyone to buy it on GearBest!

Tip for consumers:
Everything just think every man will understand

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Thumbnail of user alexy129
1 review
0 helpful votes
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January 2nd, 2018
Verified purchase

I did make 2 orders from Gearbest during 2016 & 17 and i am happily satisfied with both purchases. Shipping is secured and quick as i am living in New Zealand where it takes so long for passing Customs also the packaging used are well protected, wrong items did sent to me but they instantly help me out to find the best solutions that suits me so what more i could ever ask for!

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Thumbnail of user gustavov4
1 review
0 helpful votes
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April 3rd, 2018
Verified purchase

Since there are so many stores around, I am gonna say in what way Gearbest was different for me, the first point is their support, they use to answer like they actually read what you write, only sometimes it seems like an automatic response... The second point would be the option to parcel my purchases, this is important since we do it a lot here (Brasil), and last, the shipping insurance works when it is needed.

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Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Gustavo,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Thumbnail of user mauriziop4
1 review
0 helpful votes
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July 24th, 2017

I have placed many orders on Gearbest and I must say that I have always been extremely pleased! The free shipping obviously takes a few more days to get to the destination, but you have to consider that almost always items are shipped from their warehouses in China, so it's normal! Instead, the fast shipping (in my case is called Italy Express) allows me to receive the order after less than two weeks. Customer service is very efficient and timely in responses. What's so important is that Gearbest rewards purchases with points that can be used for future purchases. So Gearbest promoted full marks and I'm happy to share my experience with other people. Many thanks!

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Thumbnail of user sundeepp
1 review
1 helpful vote
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February 20th, 2019
• Updated review

So after a two years here i'm updating my review on gearbest. Still the best in my opinion, for any of my gadget needs i still use gearbest. The delivery time has been reduced to a week does make it faster then some of my local purchases. If you need heavy discounts, even more discounts compared to site sign up for newsletter it'll never fail to disappoint you. The customer service is still best in online chinese retailer. They may take up to a day to reply but will surely be helpful and would resolve issues by then.

A smooth experience
August 10th, 2017
• Previous review

It's been a few months since I found out about the website! Previously I was scared to purchase from another country! But then after finding out that greabest has the best prices! That's a bang for buck. I've almost stopped purchasing from my country's online retailers. When I can get the same product for a cheaper price that too with a good shpiping rates. And accurate customer care services

Thumbnail of user mariannv
2 reviews
1 helpful vote
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December 17th, 2017

I ordered several times from this site and I can say only positive things. The products are usually better than expected (or exactly same as they promised). The shipping time is acceptable, all of my orders arrived within 3-4 weeks or sometimes less time.
The packaging was always safe, I didn't get anything broken or damaged.
The prices are great or not higher than other sites. If you play for coupons or points you can make really great deals.
I can't say anything about the customer service because I didn't need their help until this time. Everything works smoothly

Tip for consumers:
Sometimes they ship the order immediately, sometimes a little bit later. Don't worry if you see that your order hasn't been shipped yet. Be patient, you will get your order.

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Thumbnail of user levuh
1 review
0 helpful votes
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September 4th, 2017

Gearbest is one of the best websites. I usually buy cheap phones and clothes. Product quality is very good, customer service always respond quickly and accurately. I scored 5 stars! Le Vu Huy from Vietnam

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Thumbnail of user jacko48
1 review
0 helpful votes
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December 14th, 2017
Verified purchase

I use Gearbest several years ago, I have not had any problems with the products, all arrive in due time, the customer service is excellent.

I recommend this website, especially if you are from Venezuela.

Thumbnail of user luisg123
1 review
1 helpful vote
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August 22nd, 2018

I want to help others telling my experience so they can clear some doubts, this is my opinion based on my experience:
Very good option buying in web shops, i have bought several times and each time the product has arrived to my hands, the first time i bought i was suspicious, but everything went well, the prices are very good, almost half price as if i had bought the products in my country.

Im waiting for the last order, it might arrive next Wednesday, a cellphone that coasted around 400 us dollars, which had coasted around 520 us dollars here in Mexico.

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Thumbnail of user levonv
1 review
0 helpful votes
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November 18th, 2015

I buy in China very often. In many stores. But this store was able to surprise me. Many discounts and bonuses. System to encourage regular customers! I did a lot of shopping on this site. Quality of goods satisfied. Sending rate 3-5 days. Delivery takes 2-3 weeks. I used to order products from different sites, but now almost all purchases are made on Gearbest. This is especially true of the goods Xiaomi I hope my review will help those who are looking for a reliable and proven store in China.

Tip for consumers:
Many discounts and bonuses. System to encourage regular customers!
Up to 30% of the cost can be paid bonuses. The price obtained is excellent!

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Thumbnail of user vitorf4
1 review
0 helpful votes
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December 16th, 2017
Verified purchase

I have already placed several orders on Gearbest and all went well. Shipments are made to Portugal, at no cost or with very low costs, and choosing the option 'priority mail' nothing passed through Customs and on average take 15 days to deliver, which is possible to follow through the website of the gearbest and the shipper.
I have already bought more than 60 items, all with an excellent price / quality ratio.
The after sales service works well and relatively fast, any problem is promptly resolved.
I highly recommend shopping at Gearbest
Best regards
Vitor Ferreira

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Thumbnail of user gregl142
1 review
0 helpful votes
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May 11th, 2018

I already ordered different items from this store (power bank, mobile phone, case, drone, smart band and more electronic gadget). Every time I was satisfied with the goods. Products description are always clear. There is many shipping and payment method. Shopping with Gearbest.com is really easy. Shipment received very well packaged. The system with coupons and points really works. You can made extra points for review product. In Gearbest.com often there are sales. My experience with that store is very good. I recommend this seller.

Tip for consumers:
Use PayPal.

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Thumbnail of user jank71
1 review
0 helpful votes
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August 13th, 2017

I've made about 15 orders with Gearbest so far and never had any bad experience with them. Shipment always on time and fast. Product Quality is very good. The support respond quickly and provide valuable information if needed.

I love the user panel where everything is in place, so that buying and checking orders is a fun thing to do.

Thumbnail of user mikalair
1 review
0 helpful votes
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April 22nd, 2015

Gearbest is my favorite store.
I ordered six times and all came!
Order processing is quick and they pack orders very well.
Always good deals and reasonable prices.
They give a photo of the parcel.
Support speak Russian if needed.

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Thumbnail of user rinoor
1 review
0 helpful votes
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August 7th, 2015

The first impression I had was of distrust, because of their low prices. It was then decided to look for references on this store, and I saw that they were positive.
I decided to place an order last 07/27/15, and I could not be more delighted. Products received are genuine and all in perfect condition, with its own packaging.
I will buy soon.

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Thumbnail of user ismaelb7
1 review
0 helpful votes
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January 26th, 2019

I am quite happy with the products I've ordered over a course of 3 years. While I'm writing this review I can see pretty bad reviews on the side which makes me quite sad because the customer service worked really well for me. They respond really quickly and the products got delivered quite fast here in europe.
Would buy here again!

Mr. Wolfe

Thumbnail of user lukaszk12
1 review
0 helpful votes
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October 27th, 2018
Verified purchase

I made a lot of purchases there. Lots of electronics purchased. Never had any issues with support nor products. Packages are quickly shipped, support replies quickly, also seller provides some shipping methods that greatly reduces chances to avoid customs and taxes (Poland). Using PayPal gives you additional protection, but I never needed such with this store.

Never had any issues with website - it is very intuitive.

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Thumbnail of user xemomx
1 review
1 helpful vote
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March 2nd, 2018

Это прекрасная мышка была получена в кратчайшие строки.
Мне она очень нравится.
Имеет очень крутую подсветку.
И кабель в оплетке.
Спасибо.

This beautiful mouse was obtained in the shortest possible lines.
I like her very much.
Has a very steep backlight.
And the cable is braided.
Thank you.

Tip for consumers:
Это прекрасная мышка была получена в кратчайшие строки.
Мне она очень нравится.
Имеет очень крутую подсветку.
И кабель в оплетке.
Спасибо.


This beautiful mouse was obtained in the shortest possible lines.
I like her very much.
Has a very steep backlight.
And the cable is braided.
Thank you.

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

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