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  • Gearbest

Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user arthurv14
1 review
0 helpful votes
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December 21st, 2017
Verified purchase

I order goods there with high periodicity. Very often they carry out various actions and proposals. In case of questions or suggestions, the support team responds immediately. At the moment GearBest is my main online store. I advise everyone.

Thumbnail of user dimitrisc3
1 review
0 helpful votes
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November 26th, 2017

I came across Gearbest while looking for Xiaomi products. Its an excellent site with great prices. Especially during their flash sales. Shipping is quite fast and the cost is more than reasonable. Overall a great experience.

Thumbnail of user sergioo11
1 review
0 helpful votes
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April 29th, 2017

Ordered in this store for two years. During this time there were no problems. Excellent quality product, a variety of shipping options, fast shipping, the opportunity to pay through PayPal. Prices on average are lower than in other stores. All issues are quickly resolved with support. Great shop!

Thumbnail of user andread70
Andrea D.
1 review
0 helpful votes
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May 19th, 2017

I've been buying stuff from Gearbest for at least two years now: I've never had any problem. Their prices are the lowest on the internet (I don't know how they do it) and it's one of the best websites to buy electronic cigarettes.

Thumbnail of user diniso
1 review
0 helpful votes
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June 13th, 2017
Verified purchase

I've been a loyal Gearbest customer for more than a year now and I have had nothing but great buying experiences so far. The prices are unbeatable and the delivery system is almost flawless. Most of my items arrived on time and even those who didn't, after a quick ticket to the Support Center, got resolved in no time - either compensating me for the delay or scheduling another delivery. The quality of their customer service is notable, due to its fast response and effectiveness dealing with any issues that may arise during your experience as a buyer. Highly recommend friends, family and strangers to use this platform.

Thumbnail of user tarasovd
1 review
0 helpful votes
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July 22nd, 2017

Excellent shop! Many times I ordered different goods, always everything is good - no problems with packaging, delivery or quality. Service at the highest level. Support quickly answers questions about the product. I will definitely order more!

Tip for consumers:
For Russia, the fastest delivery by mail of Azerbaijan.

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Thumbnail of user lorisg4
1 review
0 helpful votes
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January 4th, 2018
Verified purchase

Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.

Thumbnail of user nejcs8
1 review
0 helpful votes
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April 22nd, 2016

Over the past few months. I've made various orders through gearbest.
I received them all in perfect condition, with a really fast delivery time, not to mention the free
Shipping.

Would definitely recommend shopping here.

Thumbnail of user danieliuss
1 review
0 helpful votes
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November 11th, 2015

Looks and feels great.
Brand quality. Ultra-thin, incredible design
Works exceptionally well with every device I tested it with Samsung galaxy S6 edge, 2.5 time for full charge.
Excellent price, best service!
Thanks for GEARBEST

Tip for consumers:
Excellent price, best service!

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Thumbnail of user antoniot21
1 review
0 helpful votes
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July 20th, 2017

Shopping on GearBest is made fast and easy, with just a few clicks you can buy the items you're looking for at very low prices! Those are quality products, they arrive in well protected packages and decent timings

Thumbnail of user vitaliyk5
1 review
2 helpful votes
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April 20th, 2016
Verified purchase

I used Gearbest to buy Xiaomi brand items: Mi Band, Mouse pad (with awesome mascot rabbit in spacesuit) and Piston Headphones. All those items were delivered without problems, although for some people delivery times may feel slow (but seriously, what do you expect from free shipping?). Packaging was perfect, in "ready to gift right now" condition.
Definitely I will buy my next item there again.

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Value
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Quality
Thumbnail of user alexk171
1 review
1 helpful vote
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March 21st, 2018

I love this shop because in my opinion, you can't find better. Aliexpress have problems with delivery and items quality(30% are pure fake), taobao-almost the same. Even being a bit more expensive than these two giants, gearbest provides quality customer service, adequate variety of different goods and pretty nice and comfortable design. I had problems only with one parcel, but cust. Service solved it in a few days and i received money back.

P. S In my opinion, the most of the people who write negative comments here about undelivered parcels, haven't bought insurance. Before ordering, read FAQ pls, i had the same problem. Thank you very much.

Tip for consumers:
Read FAQ,and analyse everything.

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Thumbnail of user eftychiaa
1 review
1 helpful vote
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January 26th, 2019

It's funny to read other reviews too. Either 1 or 4-5 stars. Nothing in between. For me Gearbest should find a way to update faster or even better in live time the availability of the items or be more strict to the stores that sell their products.

It's unacceptable that we pay for items and only when we issue a ticket, only then we get informed that something is out of stock.

First time, I waited more than 20 days, second time it turned out of stock just 4 days after my order (wasn't on flash sale or anything similar).

Regarding the shipping time brace yourselves if you live somewhere far from China and not close to a warehouse.

My brother is a customer too 3 years now. We used to get our orders in two weeks (as claimed by the site). Half year now, both of us have long delays and issues.

Thumbnail of user miked163
1 review
0 helpful votes
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November 26th, 2015

I ordered some products from their EU warehouse. They arrived within a week, so shipping was faster than I expected. I had an issue with my tracking code not working, but customer support fixed this within minutes by sending me the correct link!

Thumbnail of user gearbestc
1 review
0 helpful votes
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August 23rd, 2017

I have been purchasing items from Gearbest for a while and had multiple orders. Everything worked really fine and without any problem. Sometimes the order takes a lot to arrive and other times it's much faster but, at least until now, all the deliveries got in time.

Thumbnail of user danw118
1 review
0 helpful votes
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August 21st, 2017

Purchased numerous products from gearbest (mostly Xiaomi branded items) without issue. Delivery time can vary a great deal, but customer service have been very responsive when I inquired. My favorite part of their site is the rewards program. Points are given fairly liberally (you get points for joining, given feedback, writing reviews, adding photos/videos to reviews, creating tickets, etc) and can be used almost as soon as they are earned. This is awesome compared to restrictive rewards programs at other stores where points expire quickly and have minimum redemption thresholds.

Thumbnail of user abhis90
1 review
2 helpful votes
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April 7th, 2016
Verified purchase

This is a great site for all your daily purchases. All items were delivered within 25 days(you can expect that since it is coming from China) but the prices are so cheap and impressive plus I could also use GB points which helped me save money. I could never buy items at such prices in my home country.

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Thumbnail of user azzimovm
1 review
0 helpful votes
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April 21st, 2015

Very good prices (one of the lowest on the market), with coupon codes. Frequent sales. Updating and adding new goods daily. Fast customer support.
This shop has "audit" procedure for every good shipped away, so you have to be solid sure - your goods will work properly out of a box.

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Thumbnail of user henryn50
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

Products I've purchased from Gearbest are of good quality as it was mentioned on the product description and they're generally affordable. They also have good customer care services which is priority for me

Thumbnail of user nikital6
1 review
0 helpful votes
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August 28th, 2017

Bought from this site 2 times, and both packages were delivered in time without damage, there are big discounts, which are updated every day, special offers referred to your most likely chosen goods, support is always polite, answers all your questions, and many many more good things

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Thumbnail of user slawomirm
6 reviews
1 helpful vote
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September 10th, 2017

I have purchased more than 35 products, all shipping within 30 days at home, well packed, never came damaged, product always consistent with description, frequent promotions and variety of goods trump card of this store, very good contact with the service desk I recommend

Tip for consumers:
Very easy to use site, accurate product descriptions and real photos from buyers

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Value
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Thumbnail of user myriams5
1 review
1 helpful vote
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December 4th, 2017

Refund warranty?
Unfortunately, I can not report anything good here. 7 month ago I ordered a draw pad, which was faulty! Now I wait without success for 6 months and countless messages to get refunded from Gearbest!

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear myriam,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

Thumbnail of user robertov10
1 review
0 helpful votes
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February 8th, 2018

First time buying an smartphone online. It was a pleasing experience. Great products, quality, good customer service, spot on delivery time. I would recommend this to my friends and will purchase again from this site.

Thumbnail of user maciejw2
1 review
0 helpful votes
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November 4th, 2018

Geart product and customer service, extra fast shipping - from warehouse in my country (2 days after clicking order it was at my desk! - faster than national post!). Quick replies for any questions and still getting better. I recommend this site to everyone. Will buy here in future (*cough* already bought another few things *cough*).
Payment methods are reasonable, prices are very good (flash sales/app only promos/%discounts). I was positively suprised with this site.
You should try it too!

Thumbnail of user mariob62
1 review
0 helpful votes
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March 15th, 2018

I've been on gearbest for since three years receiving without any issues every order that I made.
The products are of good quality, in particular I have a great experience with Xiaomi ones!
Finally, the customer support is professional and fast.

Recommended Site

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

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