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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user karolj5
1 review
0 helpful votes
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January 26th, 2019

I've already bought some items from GearBest - without any problems or issues. Really fast shipment, in packages I've received exactly what was ordered. Always great service incl. Info about status of an order.
In summary - great shopping experience.

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Thumbnail of user kimberlys56
1 review
1 helpful vote
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February 9th, 2016

I don't always buy online but when i do, GearBest is the first of a couple sites that come to my mind because i know i'm not gonna be scam, that if i have any questions or complains they'll help me solving it. It's a quick and great service.

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Thumbnail of user giuliom7
1 review
0 helpful votes
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May 28th, 2019
Verified purchase

With gearbest I have never had any problems in the past 4 years that I buy there. Discounted prices, excellent products, wide selection and friendly and helpful customer service. Absolutely recommended.

Thumbnail of user adamn47
2 reviews
0 helpful votes
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December 3rd, 2017

I didn´t have many experiences with online shopping from China. I just made some smaller orders, items were delivered surprisingly fast. After that I gave gearbest full trust and I am totally satisfied. Amount of products on website is amazing and you will always receive more, than you expected for that kind of price. Anyway, it´s a long travel from China to Europe and some problems can appear, but from my experiences, they were solved in few days correctly. Fully recommend

Tip for consumers:
If you are interested in smart gadgets, you won´t find a better choice than gearbest.

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Thumbnail of user gadgetg
2 reviews
11 helpful votes
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November 9th, 2015

It felt like I was trying to do business with a 7 year old child. All questions were answered vaguely with no real answer, instead I found myself constantly following up with other more direct questions.
Being a reseller of micro gadgets for the last 3 years and yet was treated with no respect whatsoever.

Hey Gear Best, wish it could have been a huge success but I'm now shopping with AliExpress.

Tip for consumers:
Not worth the Extra Fast Shipments charges! Get the insurance and forget paying extra to get your items to be delivered fast - It won't happen, prepare to wait weeks.

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Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Gadget,

Thank you, we always welcome feedback from our valued customers.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Gearbest.com

Thumbnail of user gigis4
1 review
0 helpful votes
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January 10th, 2016

I ordered a few times, order from 1 to 20 US Dollars.

The ordering process is well thought, with a lot of options regarding delivery. I liked this very much.

There are some issues that they need to solve:
- the dispatching takes longer than what I experienced elsewhere (ebay, bg), but they do mention that on the site (Ships within 3-5 business days). This is an area that needs to be optimized even further.
- the actual packaging of the product. I ordered an aluminum chassis for an RC car, and it was packed in an envelope (the type with small bubbles on the inside). The item arrived slightly bent, but not a big deal.

When they dispatch the item in the mail, they send you a picture of the package - very nice unique feature:)

Overall the experience was great with this site, the prices are good (cheapest FS Racing RC parts)! Recommended!

Tip for consumers:
- the dispatching takes longer than what I experienced elsewhere (ebay, bg), but they do mention that on the site (Ships within 3-5 business days). This is an area that needs to be optimized even further.
- the actual packaging of the product. I ordered an aluminum chassis for an RC car, and it was packed in an envelope (the type with small bubbles on the inside). The item arrived slightly bent, but not a big deal.

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Thumbnail of user helders4
1 review
0 helpful votes
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February 7th, 2018
Verified purchase

Gearbest has been one of my favourite online shop.
I've use it for over 2 years and already order more than 15 times, always with no claims.
Sometimes I use the customer service to take some doubts and they always make me clear easily.
All the products came with good quality, same aspect shown on the website pictures and came in the estimated delivery time.
I'm really happy buying in gearbest, it has everything you need at the best prices.

Truly recommend this shop.

Thumbnail of user boonc1
1 review
1 helpful vote
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February 7th, 2018
Verified purchase

Bought all of my Xiaomi smart home devices from Gearbest and also some Android TV boxes. So far, all 16 order shipments had been sent out latest by the next day and they would arrived in about a week. Best of all, its free shipping

A couple of times, I had some problems with the items bought but Gearbest has been responsive to help either with replacement or compensation.

Their prices are also very competitive and occasionally holds Flash Sale that further reduces the prices. One more thing, they also have a 72 hours price reduction guaranteed.

Thumbnail of user pault183
1 review
0 helpful votes
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February 2nd, 2018

GearBest is a site that I browse almost every day, such great bargains!
I recently bought a Z69 tv box for just £35, superb price! Parcel was delayed slightly due to a snow storm but still arrived quickly!

Tip for consumers:
Always have a hunt around the site, there's always a bargain to be had!

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Thumbnail of user breandanm
1 review
4 helpful votes
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December 23rd, 2015

I ordered almost $400 in merchandise from gearbest.com on 12/5. My order did not arrive for some time. I submitted a ticket 5 days ago with no response. Today, a package came with only three out of 33 items ordered. This means they have not shipped $340 of my order and no telling what the status is. Advice to customers, dispute the credit card charge and file a complaint with the US Attorney General.

Also, any 5 star review on this site for gearbest.com is fake and you can tell by the wording and structure. Do yourself a favor and don't buy from gearbest.com. You will save yourself much disappointment. I find it quite curious that gearbest.com can respond to these poor reviews, but not answer the tickets in their system. Bad!

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Breandan,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Thumbnail of user julief208
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

I've ordered many things on Gearbest and not once has it let me down. The delivery time depends on the stock quantity. For very demanding products, you have to be extremely patient. You can in deed wait up to 1 month. But if there's a problem with the order, Gearbest's support team responds quickly (that's a deal breaker for me). I'll be honest, I was a little skeptical about ordering online, but all my past experience with gearbest was perfect. I've also ordered some hefty priced stuff as a PC laptop and cellphones. And everything came in excellent shape. I highly recommend Gearbest.

Thumbnail of user codyt34
1 review
0 helpful votes
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December 1st, 2019
Verified purchase

It's hard to beat the prices at GB. There is something here for everyone. It takes some time to ship, but thus is the issue with buying straight from CN from US. Also, their stock status was incorrect on my last order, and I ended up having to get the item elsewhere. Dealing with customer service was simple, and they quickly refunded me, so I have no animosity towards GB in any way.
Nonetheless, I will not hesitate to shop here again, as the prices are terrific.

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Thumbnail of user hoppyh
1 review
0 helpful votes
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November 29th, 2017

Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company

Tip for consumers:
If you thinking about ordering from gearbest try it you won’t be disappointed

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Thumbnail of user udos2
1 review
4 helpful votes
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March 16th, 2017

Although I have paid with Paypal, and that money has already gone to GearBest, they now want high-res scans of personally-identifiable documents, preferably my driver's license or passport. They have stated that my order is "on hold", despite me having paid for it. I implore anyone to NOT send documents that can be used to steal your identity and ruin your life to some random vendor who first takes your money and then holds your shipment hostage.

My only hope now is that Paypal will offer buyer's protection in this case, but their chat already told me the chances are slim. Still, 300 down the drain is better than enabling identity theft. Stay away!

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Customer,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
To see more about our privacy policy please click here: http://www.gearbest.com/about/privacy-policy.html.

We have sent a message to provide explanation in details, please check it and reply to us there.
We look forward to hearing from you soon.
Gearbest.com

Thumbnail of user ivank48
1 review
1 helpful vote
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May 20th, 2017

It's not the first time I've bought gadgets on GearBest. I can recommend this shop to everybody because of the following reasons: lower prices (compared with competitors), fast delivery, good customer service and perfect quality of the products.

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Thumbnail of user dariuszs4
1 review
0 helpful votes
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December 30th, 2017
Verified purchase

I would like to share my opinion about the store with you. At the beginning I was quite suspicious because of the geographical distance that separates me from the seller. Fortunately, unnecessarily
I've ordered a few things from Gearbest now. Each product received was original and works well. Most of the items came to me quite quickly and well packaged. Customer service is very friendly, but I think that not everyone understands English well, but they try their best, it only takes a little more time, which was not a problem at the moment. And they have a really nice point system, so you can save some money when you buy, although prices are low. I can only recommend a gearbest and we will definitely order it again.

Thumbnail of user mindaugasp
1 review
0 helpful votes
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September 19th, 2017

Every time good prices, good discounts. Every item is checked before sending to customer. Brought many items from this shop and also will buy more in future. Recommend for other peoples too. They always has answers for questions.

Thumbnail of user diliand
1 review
0 helpful votes
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February 27th, 2018
Verified purchase

I have ordered multiple items through gearbest already and they always arrived well packed and on time (germany).
Because of paypal there is no risk at all and the prices are great.
I will be ordering more!

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Thumbnail of user victora94
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

About my experiences with Gearbest:
I bought several products in the store and never had any kind of problem! All orders arrived correctly and quickly.
Not to mention also, daily discounts and lightning promotions to enjoy well!

Thumbnail of user jamesi31
1 review
0 helpful votes
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June 3rd, 2017

Have made plenty of orders over the last year and half or so now, and have never had a problem with any of them. If one went missing, another one would be sent out in replacement. Their shipping times are 99% spot on and prices are something thats hard to beat. If any problems then they normally respond quite quickly to questions and are very helpful. They have an app that works great and accept paypal. They also have a scoring system, so with each order you earn points. They can add up quite quick. There search could be easier, some items are to find. But overall very happy with the service they have provided me so far.

Thumbnail of user olegb14
1 review
0 helpful votes
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January 22nd, 2018

Recently, I started shopping at the gearbest.com store. The goods were ordered by New mail to Ukraine, fast delivery - sometimes less than 7 days from the date of dispatch. Shipping of goods without significant delays. Bought me a product of high quality, everything works. I like the work of the store - the site and the mobile application are very convenient. Often held sales - bought a few products at a big discount. A qualified support service will respond within no more than 24 hours.
First I bought several garlands, with a beautiful soft light. I use them as a decal during photo sessions.

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Thumbnail of user alekseic
1 review
0 helpful votes
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December 7th, 2017

I like this store for good prices. They are much lower than local prices and in other Chinese stores. Off course I`m ready to wait some weeks or months before I get my item from China.
Last 2 months I`ve made about 10 orders from Gearbest and now received the most of them. Shipping time was from 3 to 6 weeks.

Tip for consumers:
Be ready to wait some time

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Thumbnail of user ionuta2
1 review
0 helpful votes
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March 9th, 2016

I like that they have what ebay is missing: products review, tracking number option in checkout page for just 2$ and also shipping insurance.
The delivery was fast and product as described.
I have no issues to report until now. I had a good experience shipping at gearbest.com

Thumbnail of user wieslawj
1 review
0 helpful votes
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November 23rd, 2017

Gearbest is one of the best and cheapest online shop. I made shopping with them many times and always I received good quality items in low prices. Delivery time was always short, from China to Uk never took over two weeks. Gearbest have many great promotion, games where you can win free electronics devices, mobile phone. I will recommend Gearbest to anyone, try and you won't be disappointed.

Thumbnail of user veeb
1 review
5 helpful votes
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July 15th, 2015

This is the worst business I've ever dealt with. The sad part is they are all about getting over on hard working American consumers. DONT let those fake positive reviews fool you. I'm sick of waiting and getting the run around. And that robot response isn't customer service

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Vee,

Thank you very much for your recent review.We regret any inconvenience caused on this issue.

We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

Do you have any problem with your order? If yes, would you please kindly send us an email to Gearbest@outlook.com with your order number? We would like to check for you.

Best Regards
Customer Service

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Thumbnail of user lilyl19
Lily L.

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