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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user alekseyb6
1 review
0 helpful votes
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April 1st, 2018
Verified purchase

I am very pleased with all the orders that I have done in this store. Even if the order comes with shortfalls, then they always compensated them, but basically the packages come quality packaged and without defects. The service works very conscientiously and quickly. Send quickly, delivery is also on the level.

There is also a system of discounts, sales, coupons and earning points. It helps a lot to buy the right product at a very low price, although the prices in this store are already low.

Attention! This is my real life experience and I wrote this review specifically to share with people.

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Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Aleksey,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Thumbnail of user ivanp63
1 review
0 helpful votes
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January 6th, 2018

Got my order faster than from most aliexpress shops (total time spent 25 days is really fast delivery to Ukraine). Really faster because most orders I used to get from aliexpress in 30-40 days. Also very satisfied with discount system of gearbest, you can cut the price by several dollars and it motivates to buy again and again:)
Really good website for phones and home electronics.
Highly recommended!

Tip for consumers:
fast delivery, reasonable price

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Thumbnail of user dawidb
1 review
0 helpful votes
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January 26th, 2019

Best company ever. Lowest prices in the Internet, helpful technical support, very fast delivery and one of the most trusted website ever. Totally reliable and whenever a fault happens, they are willing to compensate.

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Thumbnail of user abdelouahde
1 review
0 helpful votes
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October 28th, 2018

Ordered numerous times from Gearbest and was always satisfied with their products, delivery and arrival time. Whenever I had a minimal issue and raised a ticket, customer support always answered professionally and within a few hours. The Invoice attached is for a set of bone conduction headphones which were delivered in around 2 weeks, were well packed and I like their sound. Thank you Gearbest, keep it up!

Thumbnail of user rap301
1 review
1 helpful vote
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January 16th, 2018
Verified purchase

Very satisfied with the buying experience there. I chose DHL as shipping method for my first Chinese ultrabook and it arrived within 5 days. I also bought a cute portable night light which also arrived fast. Overall, I would recommend this shop and would buy from GearBest again.

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Thumbnail of user ayoubl18
1 review
0 helpful votes
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February 16th, 2019

Gearbest is one of the best eCommerce websites I've ever used, till now all my orders have had shipping insurance and Gearbest has never failed me. Deliveries through free or more economical methods might take up to 1 month or more to arrive sometimes even less, with economical shipping methods, you can mostly avoid import duties and with just some dollars you can get fast shipping so there are a lot of choices and possibilities, if the product is missing or defective gearbest send another one or refund, i honestly command it to my friends and to you.

Thumbnail of user konstantinp7
1 review
0 helpful votes
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April 23rd, 2018

Hello. I want to share my buying experience in the GearBest store. At that time, I needed a Mini Endoscope for Android. Searches brought me to their website, immediately liked the design of the site and the convenience of searching. After a simple registration procedure, quickly found the right product with a good discount, made an order. The goods were sent on the same day. The order came quickly, well packaged and fully equipped. I'm satisfied. I recommend.

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Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Konstantin,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Thumbnail of user khalilb16
1 review
0 helpful votes
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September 10th, 2018

Amazing customer support and quality, its my number one choice where i buy almost all i want from the Internet.

Last week i bought an amazing phone ( oneplus 6) with a big discount and it was delivered a week after. What a charm.

HK Warehouse Order No: **************891

I recommend everyone to give it a try and you will be surprised.

My overall rating is: 5 Stars.

Best of luck for you all.

Thumbnail of user albertf66
1 review
2 helpful votes
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March 4th, 2019

A few words about the headset. Very comfortable to wear. The frame stops steadily in the ear. The headset falls out of my ear, but it is very stable. Easy to connect via bluetooth. Approximately 10-15 meters in range. Charging time is 40-45 minutes which is enough for 3 hours of listening to music. He speaks clearly, eliminating the noise from the outside world. What I can mention as a disadvantage is the lack of bass. Unfortunately, it is very weak. But that's why I didn't expect more for that price. Overall, I'm happy with the product.

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Thumbnail of user yctrickzd
1 review
0 helpful votes
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January 26th, 2019

Until now all the products that I bought from Gearbest.com are good in terms of quality / price, their shipping service is also a good deal, they have a lot of product with free shipping feature, finally you can get a refund if the product doesn't fit your requirement or if it contains some problems. The other services such as communication is just perfect, they gave enough time to the customer until the problem is solved.

Thumbnail of user chrism459
1 review
0 helpful votes
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February 5th, 2018
Verified purchase

I've bought numerous things at Gearbest. From 3$ LEDs to 175$ smartphone. I live in Poland and each time I've ordered something from Gearbest it was delivered within 21 days (most of the time avoiding customs). Their support staff is also super friendly and responsive. You can gather points and exchange them for $$$ - which is great. Their phone app is also very intuitive and quick. GearBest was the first Chinese online shop that I've trusted and they are still the best in my book. I'm attaching a photo of a product that I've ordered lately as a gift for my girlfriend and you can see how well packed it was and that it arrived in perfect shape.

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Thumbnail of user dmitrik
1 review
0 helpful votes
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November 19th, 2015

After several orders on the site GearBest.com I can recommend it 100 %, always open to dialogue in their service center after a very short time; packages with shock-absorbent packaging very secure and received 20 days in Europe with no shipping charges. Items in their original packaging. Now buy everything in this shop, because too much convenience and quality

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Thumbnail of user neilb63
7 reviews
6 helpful votes
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May 15th, 2017

I placed this order not knowing what to expect due to the cost of the product on the site coming in at £16 UK. The package was received in excellent condition despite shipping from the china warehouse in secure packaging. The microphone was surprisingly well made with high-quality materials and connecting leads. Sound quality is superb for such a cheap item and delivered well within the stated delivery time of 4 weeks. Payment was simple and secure.

Tip for consumers:
give it a go you will be surprised, have had no issues with UK customs on any orders.

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Thumbnail of user jugoslavr
1 review
0 helpful votes
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May 15th, 2017

Good shopping experience. Gearbest is the first online store out of my land which I use. And I am more than satisfied. I ordered Xiaomi Mi Band 2 Smart Watch. The package arrived in two weeks without damage. The device works great. I am happy with him

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Thumbnail of user etema
1 review
1 helpful vote
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January 31st, 2019

Order Number: **************446 2018-10-24 15:30:13 Mi Tds meter. The product is very good quality. Always measured the same value from the same tap water. Ready water 53 ppm output. Tap water output 270 ppm. Immediately doing the measurement. Some said no user manual, everything said chinese, yes, but not necessary. As the fire meter uses, it's just enough to press a button. I would recommend it to everyone. Thanks...

Thumbnail of user fellipeb1
1 review
0 helpful votes
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August 8th, 2017
Verified purchase

I always shop at gearbest and have never had any problems with them! They always send quick the purchase, sometimes it takes a while to arrive on behalf of the carrier here in Brazil. Highly recommend the shop!

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Thumbnail of user michalw10
1 review
0 helpful votes
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February 7th, 2018

Gearbest is offering a lot of choice in many various domains and with very competitive prices.
The order process is quite easy and the payments are secured with paypal.
Shipments are promptly sent for items in stock.
No issues on my orders that were well received. I have already made numerous orders on their site.
The received items were of good quality et corresponding to my expectations.
The shipping delays are correct, with an average of 15 to 20 days transit time. The tracking is Ok and allows you to follow your orders.

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Thumbnail of user pauloj4
1 review
0 helpful votes
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September 1st, 2017

I made the request on 5/3/2017 and it arrived at my address 7/18/2017, giving 76 days running. This for Brazil, which has a whole bureaucracy in the Federal Revenue, is fast, since in other sites I have had to wait more than 120 days running.

All items in the order arrived in perfect condition. Whenever I place an order, I request the shipping option with tracking number and I activate the shipping insurance option. The code works perfectly with the Brazilian shipping system.

There are already four orders in less than three months. Unlike other sites, GearBest has impressed me with the speedy submission after payment confirmation. So buying with GearBest is extremely easy, fast and safe.

Tip for consumers:
To make your experience better. Always choose a shipping option with tracking code. Always enable the shipping insurance option. These two options will make a big difference!

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Thumbnail of user alejandroc44
1 review
0 helpful votes
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November 16th, 2018

I have bought several Items from Gearbest, my experience with them have been great. Every time I order something, I get it much faster than what it says it could take. The prices I find there are very cheap compared to other websites, and I always get special discounts in their daily newsletter. Customer service has always been very good. I once had a problem with an item and as soon as I sent them the proof they sent me another one in replacement. The response was also very fast. I recommend Gearbest!

Thumbnail of user bartekm2
1 review
0 helpful votes
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January 13th, 2019

A great experience, I have over a hundred finished orders on gearbest.com. Only two of those were not entirely good, however issues were solved in my favor, and quickly.

Products are of high quality, of course most are of well known brands like Xiaomi, but these that were of Gearbest own brands were decent as well.

Shipping is quick and it is due to multiple available shipping methods (I live in Poland) and there is also optional shipping insurance.

I definitely recommend this store.

Tip for consumers:
PayPal is probably the best agent and also NLpost is quick and dependable shipping method

Products used:
A laptop, cellphone, flashlight, earphones and a lot more

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Thumbnail of user reneh68
1 review
0 helpful votes
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July 20th, 2019
Verified purchase

I've Been buying products off this store for a few months now and the experience has been pretty smooth with no issues, A LOT of variety, good prices and fast shipping. No much to say to be honest, I'm a very happy customer overall.

Totally recommended.

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Thumbnail of user topovat
1 review
1 helpful vote
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February 2nd, 2018

I would like to share my shopping experience with Gearbest.com!
Very good shop, fast shipping to Ukraine, respondent support, lowest prices among all China stores!
All my orders arrived very fast, products are high quality because Gearbest make quality check and puts seals before shipping!
Gearbest often provide promotions, flash sales and price drops - so you can earn money up to 30%!
I am satisfied of my shopping experience, will make new orders and recommend this great store to my friends!

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Thumbnail of user serhiyt
1 review
0 helpful votes
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June 7th, 2017

I have several lamp, but the best of them Convoy S2. I bought it in Gearbest only $ 4 using discount coupon. This incredible price for this product. I am very happy. Delivery to my country - Ukraine was only 15 days, it is very fast, delivery of other shops within 1 month.
Lamp works very well, have many modes of light, very reliable.
I recommend this store, all other products will buy here too!

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Thumbnail of user dmitrym6
1 review
0 helpful votes
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August 26th, 2017
Verified purchase

Very good site (gearbest). Fast delivery.
Good quality of products.

I ordered a mi band 2. Was very pleased with the purchase.
It's my real objective experience and i am willing to share this with other people.

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Thumbnail of user surent
1 review
0 helpful votes
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April 25th, 2017

I had been looking lamp for too long before I found the best decision. So Xiaomi LED lamp is very nice built. The whole frame is made from aluminum. It has app for your smartphone. It can change the brightness and the color of the light. So I recommend everyone to buy this lamp from GearBest because they delivered it to my house. The parcel came to me in 2 weeks. I am really satisfied with GearBest and their service! I have been purchasing technics from them for 2 years and I haven't been disappointed yet.

Tip for consumers:
The site is easy to use. Everyone can do his shopping!

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

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Thumbnail of user lilyl19
Lily L.

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