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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

Rating

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user fulvioc1
1 review
0 helpful votes
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April 15th, 2017

Ive placed many orders and Never had a thing to regret. Ships fast, well packaged.
My last order was high value items and was shipped few days in advance. If a item in your order is not available at the moment they offer many option to refund the item.
Picture shows the quality of the las shipment.

Tip for consumers:
always use paypal, and contanct service for anything.

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Thumbnail of user jaspreetn
1 review
1 helpful vote
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December 13th, 2014

I recently ordered a usb mp3 player that runs on a aaa battery. I got a great price, better than I could find on Amazon. The product was shipped out very quickly and for free. I got the package in California in good condition within 2 weeks. Great experience, will order from them again.

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Thumbnail of user hugom42
1 review
1 helpful vote
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February 21st, 2018
Verified purchase

I've been trying to find a starry lamp for while and the first time that i visited, I found one! It was love at first sight!

The constructions material isn´t the best but for his price I don´t have any complains!

It creates a nice really mood in a dark room- great for kids!

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Thumbnail of user viktorr2
1 review
0 helpful votes
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December 3rd, 2017

This was my first order for GearBest, I ordered a wristwatch for my brother and headphones. Delivery was lightning fast - only 7 days! The goods of excellent quality, as I expected, are packed very well. Very pleasantly surprised by the points - for each review you get points and you can pay up to 30% of the cost of the goods, which is very cool. Service is also on top. Now I will recommend to all my friends this excellent store.

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Thumbnail of user alexr154
1 review
0 helpful votes
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May 31st, 2017
Verified purchase

I participated in the flash sale and was able to place an order for a $ 10 phone. I could not believe it! I kept thinking that selling like this is a fake.
But no, it's an honest store! They sent me a phone! I'm very happy. Now I'm constantly watching this store and participating in all the promotions!

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Thumbnail of user gisellee2
1 review
1 helpful vote
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December 24th, 2017

Lots, lots of variety of products and great prices.
Daily promotions and offers up to 50% off.
Possibility of installments for my country.
Very cheap shipping rates.
Very fast and considerate pre-sales and after-sales support.
Detailed tracking information available soon after purchase.
Advantageous loyalty program.
Fast and complete App, available in my language.

It could improve the shipping time.

Tip for consumers:
keep an eye on flash sales
very reduced prices daily on various items

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Thumbnail of user tiagos17
1 review
1 helpful vote
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January 12th, 2018

Gearbest has excellent customer service. I am very satisfied with the quality of the products, with the prices and shipment speed. Discount coupons are also a differential that I really like. Certainly, I recommend this store for everyone.

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Thumbnail of user leandrod10
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

Several orders already made and everything worked great so far. If you have any question you can contact Gearbest and they will solve it the best way.
Several payment methods.
Great products.
Recommend Seller

Thumbnail of user hichamd
1 review
0 helpful votes
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December 13th, 2017

Good products, good offer, fast and secure payment.
Great customer service with excellent communication.
I have been buying on Gearbest for a 2 years and I always had a great experience.
Everything comes very well packed and arrives on estimated time.
My first choice for online shopping
I would definitely recommend

Thumbnail of user saulom2
1 review
1 helpful vote
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March 15th, 2019

No doubt it is one of the safest stores today, the gearbest has been very successful with its quality store, great prices and great service, I am satisfied and will continue to buy from the store for a long time, I simply love this store!

Tip for consumers:
Always try to use discount coupons

Products used:
Drones

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Thumbnail of user cherbim
1 review
1 helpful vote
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July 20th, 2018
Verified purchase

I've bought many things from Gearbest and I assure you that it's the best e-shopping store in the whole internet because it has a lot of cheap good quality items: electronics clothes and more... When something is wrong their support team reply quickly and solve the problem by refunding or sending another item. They also offer a free shipment method.

Thumbnail of user miked163
1 review
0 helpful votes
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November 26th, 2015

I ordered some products from their EU warehouse. They arrived within a week, so shipping was faster than I expected. I had an issue with my tracking code not working, but customer support fixed this within minutes by sending me the correct link!

Thumbnail of user sergioo11
1 review
0 helpful votes
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April 29th, 2017

Ordered in this store for two years. During this time there were no problems. Excellent quality product, a variety of shipping options, fast shipping, the opportunity to pay through PayPal. Prices on average are lower than in other stores. All issues are quickly resolved with support. Great shop!

Thumbnail of user thomasl136
1 review
0 helpful votes
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October 7th, 2017
Verified purchase

Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.

I can absolutely recommend gearbest to anybody.

Thumbnail of user tarasovd
1 review
0 helpful votes
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July 22nd, 2017

Excellent shop! Many times I ordered different goods, always everything is good - no problems with packaging, delivery or quality. Service at the highest level. Support quickly answers questions about the product. I will definitely order more!

Tip for consumers:
For Russia, the fastest delivery by mail of Azerbaijan.

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Thumbnail of user charlesf91
1 review
1 helpful vote
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April 13th, 2018
Verified purchase

Gearbest is the best place to import items from China. Delivery times shorter than on other sites. A responsive after-sales service. Low prices accompanied by promotions. I can only recommend gearbest

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Charles,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We always try our best to resolve any issue for every customer.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Thumbnail of user vovaa
1 review
1 helpful vote
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January 18th, 2018
Verified purchase

Already not first time ordered in this shop. Treatment of orders takes place quickly, dispatch too. A commodity is quality and well packed. Some questions happen even if, then a shop goes to meet. All I recommend

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Thumbnail of user mariob62
1 review
0 helpful votes
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March 15th, 2018

I've been on gearbest for since three years receiving without any issues every order that I made.
The products are of good quality, in particular I have a great experience with Xiaomi ones!
Finally, the customer support is professional and fast.

Recommended Site

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Thumbnail of user denish49
1 review
0 helpful votes
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June 18th, 2017

Hi guys. Well, there was no problems with this shop at all. You can chose delivery method - registered parcel or unregistered low cost shipping, or express shipping. Also they provide variety of payment methods, credit card, paypal etc. It's very strange to read reviews in which people blame their support, they replied very quickly and always help me. My last order, an small fidget spinner was broken while delivered, gearbest refunded me next day I contacted them. So, if you don't want to mess with searching for a adorable seller on aliexpress, I would recommend to look at gearbest. Good luck! :)

Tip for consumers:
Great place to buy some Xiaomi stuff. :)

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Thumbnail of user danw118
1 review
0 helpful votes
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August 21st, 2017

Purchased numerous products from gearbest (mostly Xiaomi branded items) without issue. Delivery time can vary a great deal, but customer service have been very responsive when I inquired. My favorite part of their site is the rewards program. Points are given fairly liberally (you get points for joining, given feedback, writing reviews, adding photos/videos to reviews, creating tickets, etc) and can be used almost as soon as they are earned. This is awesome compared to restrictive rewards programs at other stores where points expire quickly and have minimum redemption thresholds.

Thumbnail of user nejcs8
1 review
0 helpful votes
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April 22nd, 2016

Over the past few months. I've made various orders through gearbest.
I received them all in perfect condition, with a really fast delivery time, not to mention the free
Shipping.

Would definitely recommend shopping here.

Thumbnail of user albertk35
1 review
0 helpful votes
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January 6th, 2018
Verified purchase

I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.

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Thumbnail of user vitaliyk5
1 review
2 helpful votes
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April 20th, 2016
Verified purchase

I used Gearbest to buy Xiaomi brand items: Mi Band, Mouse pad (with awesome mascot rabbit in spacesuit) and Piston Headphones. All those items were delivered without problems, although for some people delivery times may feel slow (but seriously, what do you expect from free shipping?). Packaging was perfect, in "ready to gift right now" condition.
Definitely I will buy my next item there again.

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Thumbnail of user danieliuss
1 review
0 helpful votes
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November 11th, 2015

Looks and feels great.
Brand quality. Ultra-thin, incredible design
Works exceptionally well with every device I tested it with Samsung galaxy S6 edge, 2.5 time for full charge.
Excellent price, best service!
Thanks for GEARBEST

Tip for consumers:
Excellent price, best service!

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Thumbnail of user manuelw15
1 review
0 helpful votes
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March 30th, 2015

I have ordered at several Asian Shops by now and from all of them, gearbest has been the fastest so far. Good prices, no Shipping Costs, fast delivery. No problems to be reported up to this date. Mostly buying e-cig supply.

Will buy again, probably very soon ;)

Tip for consumers:
A lot of coupon Codes available, just google a bit.

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

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