This website seems to be closed. Find similar businesses
  • Gearbest

Gearbest

Write a Review

Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
See all photos
How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user diniso
1 review
0 helpful votes
  • Send Message
June 13th, 2017
Verified purchase

I've been a loyal Gearbest customer for more than a year now and I have had nothing but great buying experiences so far. The prices are unbeatable and the delivery system is almost flawless. Most of my items arrived on time and even those who didn't, after a quick ticket to the Support Center, got resolved in no time - either compensating me for the delay or scheduling another delivery. The quality of their customer service is notable, due to its fast response and effectiveness dealing with any issues that may arise during your experience as a buyer. Highly recommend friends, family and strangers to use this platform.

Thumbnail of user danw118
1 review
0 helpful votes
  • Send Message
August 21st, 2017

Purchased numerous products from gearbest (mostly Xiaomi branded items) without issue. Delivery time can vary a great deal, but customer service have been very responsive when I inquired. My favorite part of their site is the rewards program. Points are given fairly liberally (you get points for joining, given feedback, writing reviews, adding photos/videos to reviews, creating tickets, etc) and can be used almost as soon as they are earned. This is awesome compared to restrictive rewards programs at other stores where points expire quickly and have minimum redemption thresholds.

Thumbnail of user thomasl136
1 review
0 helpful votes
  • Send Message
October 7th, 2017
Verified purchase

Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.

I can absolutely recommend gearbest to anybody.

Thumbnail of user kamala10
1 review
0 helpful votes
  • Send Message
January 26th, 2019

In fact im satisfied about the services of gearbest. Grearbest good service shipping at the exact time no wrinkled packages. Kind team support reasonable prices. Today im glad to share my honest and real experience. Anyway i have to finish this review. Thank you gearbest
Best regards

Thumbnail of user habn
1 review
2 helpful votes
  • Send Message
March 2nd, 2018

I've been shopping for a long time from this web store.
Reasonable prices and delivery within an acceptable time frame.
Product matches description.
Customer Support answers and solves problems in the short term.
I'm very satisfied with the purchase, just continue that way.
I recommend Gearbest to everyone.

Thumbnail of user slawomirm
6 reviews
1 helpful vote
  • Send Message
September 10th, 2017

I have purchased more than 35 products, all shipping within 30 days at home, well packed, never came damaged, product always consistent with description, frequent promotions and variety of goods trump card of this store, very good contact with the service desk I recommend

Tip for consumers:
Very easy to use site, accurate product descriptions and real photos from buyers

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryn50
1 review
0 helpful votes
  • Send Message
January 26th, 2019
Verified purchase

Products I've purchased from Gearbest are of good quality as it was mentioned on the product description and they're generally affordable. They also have good customer care services which is priority for me

Thumbnail of user daniels366
1 review
0 helpful votes
  • Send Message
December 12th, 2017

I ordered a lot of things from Gearbest over the last year. Prices are cheap, payment was always easy, packaging very good, items as described. The shipping duration was between 11 and 28 days. Support responded within 24 hours. Overall it is a excellent online shop.

Service
Value
Shipping
Quality
Thumbnail of user mikaels8
1 review
0 helpful votes
  • Send Message
February 12th, 2018

My first experience with Gearbest was very good, good service, purchase approval was fast, delivery on schedule, product arrived in the right conditions, be happy because international online purchases give a little fear, but everything went well.

Thumbnail of user oleksandrl
1 review
0 helpful votes
  • Send Message
June 9th, 2017

I have been shopping in this store for a long time. And gearbest never failed me. The goods are always of high quality. Fast shipping and delivery. I recommend to everyone. The last purchase (Original Xiaomi Mi Smart WiFi Socket) (W**************)) is very useful.

Tip for consumers:
Gearbest - The best seller!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorisg4
1 review
0 helpful votes
  • Send Message
January 4th, 2018
Verified purchase

Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.

Thumbnail of user robertov10
1 review
0 helpful votes
  • Send Message
February 8th, 2018

First time buying an smartphone online. It was a pleasing experience. Great products, quality, good customer service, spot on delivery time. I would recommend this to my friends and will purchase again from this site.

Thumbnail of user andreac167
1 review
1 helpful vote
  • Send Message
February 13th, 2018
Verified purchase

I bought several product on gearbest. Always great support, special price and fair management of the orders in terms of: cost, shipping and customer care.
I'm going to buy something else very soon fore sure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maciejw2
1 review
0 helpful votes
  • Send Message
November 4th, 2018

Geart product and customer service, extra fast shipping - from warehouse in my country (2 days after clicking order it was at my desk! - faster than national post!). Quick replies for any questions and still getting better. I recommend this site to everyone. Will buy here in future (*cough* already bought another few things *cough*).
Payment methods are reasonable, prices are very good (flash sales/app only promos/%discounts). I was positively suprised with this site.
You should try it too!

Thumbnail of user albertk35
1 review
0 helpful votes
  • Send Message
January 6th, 2018
Verified purchase

I have been buying at Gearbest for six months, mainly electronic gadgets. With little money you can buy interesting things. My first purchase was Xiaomi electric kettle, and so far it works well. I had no problems with the support centre. Package delivery usually takes about 30 days.

Service
Value
Shipping
Returns
Quality
Thumbnail of user callumc19
1 review
1 helpful vote
  • Send Message
October 17th, 2018
Verified purchase

People often worry about ordering from China, thinking "Will it ever arrive?", "Will it be damaged?" and various other things...

I am pleased to assure you though, after purchasing from Gearbest myself, several times, there is absolutely nothing to worry about! All products arrive, working and quite speedily to say they are shipping FROM China! All products are stocked and sold by Gearbest themselves, so you can be certain that your experience will not differ greatly from my own!

They offer a wide selection of excellently priced goods, which are exactly the same quality as Amazon - again, just for far less!

Their customer support is surprisingly good too, having a decent knowledge of most products, and always happy to help with shipping and payment queries!

If I want to buy anything, I always go to Gearbest first!

Thumbnail of user dimitrisc3
1 review
0 helpful votes
  • Send Message
November 26th, 2017

I came across Gearbest while looking for Xiaomi products. Its an excellent site with great prices. Especially during their flash sales. Shipping is quite fast and the cost is more than reasonable. Overall a great experience.

Thumbnail of user jakubu1
1 review
1 helpful vote
  • Send Message
February 7th, 2018

Gearbest as an online store have a very clear category section for all products, Paypal payments, and good product descriptions. All information about bought products can be easily found. I strongly recommend this site.

Thumbnail of user abdels2
1 review
1 helpful vote
  • Send Message
February 15th, 2018

Ordered many items from gear best all arrived on time, had an issue with one item but was resolved within 1 day can't ask for more. Gearbest support is quick to answer and responds quickly and are easy to understand.

Tip for consumers:
When ordering check the shipping dates as you may be pre-ordering the item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidm1639
1 review
0 helpful votes
  • Send Message
October 24th, 2018

If you want to buy some tech, Gearbest is one of the best online stores for prices, warranty, service and products. They have basically everything from Xiaomi, awesome.

I have really nothing to complain about as an Italian buyer. Shipping is also good.

Thumbnail of user kurtf27
1 review
0 helpful votes
  • Send Message
January 26th, 2019
Verified purchase

AT first glance, Gearbest looks like any other Chinese site with a lot of choices but unreliable services. After your first few purchases, you open up to the wonderful service history, quick delivery and friendly staff. Cheaper than any retail or online store with same or better quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivank29
1 review
0 helpful votes
  • Send Message
December 8th, 2015

Repeatedly buy different goods using this site, and have never been disappointed, I do not understand people who write negative. I see only quality service and timely technical support that are ready to resolve any issue in favor of the client. Gearbest very loyal to its customers, and it is captivating for further cooperation with this company. Ordered both small and large goods to Russia, everything came within 2-3 weeks in perfect, unopened condition. Constant action only exacerbate the desire to buy something through them, because so much low prices and attractive discounts only at Gearbest.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherbim
1 review
1 helpful vote
  • Send Message
July 20th, 2018
Verified purchase

I've bought many things from Gearbest and I assure you that it's the best e-shopping store in the whole internet because it has a lot of cheap good quality items: electronics clothes and more... When something is wrong their support team reply quickly and solve the problem by refunding or sending another item. They also offer a free shipment method.

Thumbnail of user ilariag2
1 review
0 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

I've bought an SD card of around 20 but it never arrived, I've also bought many other items that came up home about 1 month after shipping. Customer service helped me and partially refunded. So all good

Thumbnail of user aee
1 review
0 helpful votes
  • Send Message
January 3rd, 2020
Verified purchase

Prices are pretty alright. Web site is easy to handle. Shipping and delivery is not bad, remember that things take time from China, it's a long way! Packages have always arrived in perfect condition.
Would recommend to everyone!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

How do I know I can trust these reviews about Gearbest?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Gearbest?