This website seems to be closed. Find similar businesses
  • Gearbest

Gearbest

Write a Review

Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
See all photos
How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user thomasl136
1 review
0 helpful votes
  • Send Message
October 7th, 2017
Verified purchase

Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.

I can absolutely recommend gearbest to anybody.

Thumbnail of user lorisg4
1 review
0 helpful votes
  • Send Message
January 4th, 2018
Verified purchase

Great site to shop online in China. Safe and reliable. Economic provided you do not be too demanding in terms of speed. The goods will arrive within the established time that may vary depending on the shipping chosen by the user. Anyway between 10-30 working days. Recommended to those who can wait to get what they want at a good price.

Thumbnail of user filipescuf
1 review
0 helpful votes
  • Send Message
December 15th, 2017
Verified purchase

I'm using Gearbest as my main China electronics online store. I usually hunt for "flash sale" items. Their prices are pretty good and discounts are sometimes really big. Also their customer service is great if you need it compared to some other online stores alike.

Thumbnail of user maciejw2
1 review
0 helpful votes
  • Send Message
November 4th, 2018

Geart product and customer service, extra fast shipping - from warehouse in my country (2 days after clicking order it was at my desk! - faster than national post!). Quick replies for any questions and still getting better. I recommend this site to everyone. Will buy here in future (*cough* already bought another few things *cough*).
Payment methods are reasonable, prices are very good (flash sales/app only promos/%discounts). I was positively suprised with this site.
You should try it too!

Thumbnail of user donatol7
1 review
1 helpful vote
  • Send Message
January 27th, 2018
Verified purchase

Gearbest.com, also in the Italian version it.Gearbest.com, is an excellent seller that allows you to make good purchases.
There are always coupons that save money compared to other e-commerce sites.
Communication is of a high standard.
Good times and shipping methods.
Any customs problems resolved promptly.
I recommend it.

Thumbnail of user tigert4
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

I have been ordering goods at the Gearbest store for quite some time. This is one of my favorite shops. A huge range of products, low prices. There are also exclusive products. Fast shipping. If any problems arise, the support service always solves them. Excellent shop. Recommend.

Thumbnail of user michaela417
1 review
1 helpful vote
  • Send Message
January 16th, 2018

I found this site back in September 2017. I purchased a drone. Arrived in two weeks with no problems. Ive since purchased around 21 orders, so thats over 40 items. Any time Ive received something damaged, small plastic parts (its a long trip) Ive been refunded twice what I paid store credit. Other options available. They have the best Prices, Quality, Service and Items anywhere.

Thumbnail of user karimz4
1 review
1 helpful vote
  • Send Message
July 29th, 2018

Amazing deals, Good delivery and Responsive customer service... what else can I look for when buying online.
Till now, I made more than 10 orders and had no big issue so far, most items arrived as described in relatively good time for my country, sometimes however, the processing time may take too long especially when an item is out of stock... the customer service is kind and helpful (didn't try a dispute yet).
Overall, I recommend this site to everyone.

Thumbnail of user kamilo5
1 review
0 helpful votes
  • Send Message
November 9th, 2017
Verified purchase

This is best chinese e-shop. Products ship very quickly to almost every country. Here are the cheapest things on the net, and for that good quality and at a cheap price. I highly recommend their professional service. I will definitely do shopping here many times.

Thumbnail of user marlonm15
1 review
0 helpful votes
  • Send Message
June 14th, 2017
Verified purchase

Extremely helpful customer service. Especially for me whos a 1st timer in online shopping.
I hope they improve on their delivery time, that's about it.
I'm overall satisfied with the service they provided.

Thumbnail of user ahmeda190
1 review
1 helpful vote
  • Send Message
January 15th, 2018

Gearbest is my number 1 choice of site when I want to buy stuff from China. They have a huge variety of products and you get charged a single shipping fee no matter the warehouse. Delivery to my country with registered mail takes 3 weeks. The customer support replies promptly.

Thumbnail of user memop
1 review
0 helpful votes
  • Send Message
December 24th, 2015

Ordered a beautiful bluetooth speaker, unfortunately it broke down and got a new one for free without hassle! I would recommend Gearbest as they are really focusing on their customer service. The quality of the products are checked by the customers themselves (so myself too!)

Thumbnail of user celiac1
1 review
0 helpful votes
  • Send Message
December 17th, 2014

Hello, i made some shops on Gearbest and until now i'm very happy with the things I buy, nothing to say about the support center, twice needed info are quickly response, shipping is acceptable 3 a 4 weeks produts in hand, good shop, recommend buying, good stuff, and cheap prices, very nice.

Tip for consumers:
good prices and good services

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruslano5
1 review
0 helpful votes
  • Send Message
November 27th, 2017

Very good store.
After several purchases on the gearbest I almost completely switched to it from other online stores. Prices here are generally much smaller, an excellent system of charging points for orders that can then be used as real money with the following orders. Often you can catch coupons with excellent discounts on which goods can be taken almost for free.
Most orders come to Ukraine within two weeks.
The support service works well.
While no parcel has been lost or damaged, I hope this will continue.
I highly recommend this store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user herbertq
1 review
0 helpful votes
  • Send Message
May 3rd, 2015

It was my first time making any purchases at GearBest.com. I must say, stumbling across this site was the best thing ever! They have so many different cool items at great prices! What's best about their services is that they include free shipping at no additional cost without minimal purchase.

Thumbnail of user constantina2
1 review
1 helpful vote
  • Send Message
January 12th, 2018
Verified purchase

I have discovered this site for almost a year, and since then I started buying stuffs. All the products were bought at a good price compared to other websites.
Pros:
-nice portal (very friendly).
-quick delivery.
-good packing.
-fast response from Gearbest support team.
-secure payment.
Cons:
-none
Yea i had some issues with some products but it was not their fault (they are just intermediaries). Problems have been solved with help from Gearbest support team.
In two words, nice experience.

Thumbnail of user lazurowyl
2 reviews
0 helpful votes
  • Send Message
December 22nd, 2015

The store often sell goods at very attractive prices. The order W************** was made 10.26.2015, 10.30.2015 sent, as evidenced by the photo package. 11/13/2015 goods have been received - a total of 18 days - it's very good for delivery to Russia. Were obtained 2 original LED lamps Xiaomi, everything fits the description.

Service
Shipping
Quality
Thumbnail of user bryans48
1 review
3 helpful votes
  • Send Message
September 15th, 2015

I ordered two items from GearBest. I knew they would not be high quality but I like cheap gadgets to toy with too. Unfortunately, they were utter junk. First, a rigid banded smart watch/pedometer, broke when I tried to slide it on my wrist. I don't have big wrists by any stretch of the imagination, the band just didn't have any give and cracked at one of the joints right away. Next, a watch that arrived broken. Two small supposedly functional hands on it were detached when I got it. Furthermore, the watch didn't track time correctly. I posted reviews for the items on the site and neither have shown up. Then I started looking at their reviews; there are absolutely none below 4 stars. Looks like they only post 4 and 5 star reviews and any negative reviews are ignored - check for yourself. I will never buy from them again.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Bryan,

We're extremely grateful for your constructive feedback.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?

Thank you again for bringing these matters to our attention.

Best regards,
Gearbest.com

Thumbnail of user jozsefh5
1 review
0 helpful votes
  • Send Message
August 6th, 2019
Verified purchase

Gearbest is one of my favorite shops from china. They have great deals and coupons, what are really unmissable prices for goods. If the order have problems or warranty needed, the support always helpful and giving solution within 1-2 days.

Thumbnail of user andren17
1 review
0 helpful votes
  • Send Message
July 27th, 2019
Verified purchase

I always shop at gearbest,
I live in Brazil and I receive all products with a great delivery time.
The last purchase I made got an insane 70% off two coats.
Never seen anything like it on other shopping sites

Thumbnail of user hitoshit3
1 review
0 helpful votes
  • Send Message
March 27th, 2019
Verified purchase

Gearbest offers a variety of services, assortment, low prices, and above all multilingual customer service that stores in my country can not afford, so you can purchase products with confidence. Free shipping can be selected if the conditions are met.
Gearbest is full of charm.

Thumbnail of user hrvojet
1 review
1 helpful vote
  • Send Message
March 6th, 2019

I have more then 250 orders from Gearbest. The shop has become very bad in past two years. The points system is broken. Shipping date information on their product page is totally false. Do not order anything if you want to save your nerves. The lower prices are just not worth it. Their support is also constantly lying and prolonging the shipping dates. You can even expect that product you have bought will be shipped after a month ( and even never in some of my cases) and the processing time was promised to be 3 days!. I am really sick of their lies and won't be buying there anymore.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Hrvoje,

Thank you for your comment.
GearBest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We will deal with your issue in ticket T190****1794.
Looking forward to hearing from you.

Gearbest.com

Thumbnail of user barmalejl
1 review
0 helpful votes
  • Send Message
January 26th, 2019

Заказывал много раз у этого продавца и ни разу не было проблем. Доставка в Германию очень быстрая, есть склады в Европе. Часто бывают акции и можно купить дорогой товар по низкой цене. Очень рекомендую!
I ordered this seller many times and never had any problems. Delivery to Germany is very fast, there are warehouses in Europe. Often there are deals and you can buy expensive goods at a low price. Highly recommend!

Thumbnail of user ronalds55
2 reviews
9 helpful votes
  • Send Message
March 12th, 2015

Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.

Further contacts with customer support have resulted in nothing but generic form replies and no action.

I will be filing a fraud complaint against both GearBest and PayPal.

Tip for consumers:
Look elsewhere

Service
Shipping
Thumbnail of user georgek121
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

Gearbest in my opinion is one of the best online shops. You can find many deals with a lot of variety. Also in many cases they provide free shipments. I have bought some things and until now im very satisfied

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

How do I know I can trust these reviews about Gearbest?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Gearbest?